Delta makes Residual Value Non-Refundable Balance Transactions (EMD-RSVT) easier for Travel Agents in Europe   

Delta has made it easier for travel agents to handle Residual Value Non-Refundable Balance Transactions (EMD-RSVT) in select European markets, by removing the need to contact Delta reservations in Atlanta for support. The changes have been implemented with immediate effect.

Travel agents in Continental Europe and Ireland should manually reissue tickets instead of using automated reissue assistance (such as Amadeus Ticket Changer, for example) and contact their local support offices by email as follows. The EMD-RSVT will be issued within 2 to 3 business days, Monday to Friday.

  • In Belgium, Denmark, Germany, Ireland, Italy, Luxemburg, the Netherlands, Portugal, Spain, Sweden and Switzerland:
    Email: agentsupport@klm.com
  • In the Czech Republic and Greece:
    Email: afkl.b2t.pl@websupportklm.com
  • In France:
    Email your respective Team Network

The following information must be included in the email:

Subject: DL EMD-RSVT issuance request

  • New PNR reference
  • New ticket number
  • Residual EMD currency and amount
  • Specify whether the new original ticket is refundable or non-refundable
  • IATA number
  • Agency email address

Travel agents who already contact Global Sales Support or a local Delta support office to have EMD-RSVT issued should continue to do so as normal.

For the latest Delta EMD policy information, see here.

 
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