
Agency FAQs for Booking Class Realignment
A: Delta is realigning Domestic and Latin premium cabin booking classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.
A: Delta will simplify its front cabin configurations across the Online Network to C-W-Y, where āCā cabin will be used for Delta One & Domestic First. New booking class codes will be JCDIZO for Domestic First class.
A: Effective October 20, 2018, for passengers booked to/from/through SEA, for travel on or after November 1, 2018.
A: PNRs created before the October 20 schedule change in the impacted markets will be rebooked into J, C, D, I, Z or O Class, and no action is required.
- Travel agency PNRs will be updated with the new booking class and tickets should be re-validated automatically.
- Delta will add special PNR documentation (OSI remarks) to itineraries to indicate that a revalidation has occurred (e.g. OSI 1P REVAL COMPLETE).
- If the ticket is not automatically revalidated, travel agencies must reissue the ticket using normal schedule change guidelines.
A: New bookings can be created any time after our new flight schedules and fares are available in the GDS.
A: GDS bookings that are not yet ticketed at time of schedule change will remain valid as long as the ticket is booked in the new booking class and issued within the ticketing time limit.
A: For travel departing between October 20 and 31, all flights and booking classes will remain under the old structure (F, P, A, G and R).
A: Delta will perform a schedule change that will update the class of service, replacing the old class of service with the new class of service for the PNRs impacted.
- Travel agency PNRs will be updated with the new booking class and tickets should be re-validated automatically.
- Delta will add special PNR documentation (OSI remarks) to itineraries to indicate that a revalidation has occurred (e.g. OSI 1P REVAL COMPLETE).
- If the ticket is not automatically revalidated, travel agencies must reissue the ticket using normal schedule change guidelines.
A: Delta Premium Select is not impacted and still utilizes booking classes P, A and G.
A: All SSR codes that have been previously added to your bookings will carry over during the schedule change.
A: No. Since the ticket will be re-validated, the EMD will remain associated to the PNR and no changes are required.
A: All previously selected seats should be re-accommodated into the same seat during the schedule change.
A: All existing partner bookings will be handled through the normal reaccommodation process with no action required by travel agencies.
A: Korean Air has a fare class mapping limitation that does not allow for different mappings by date range. Beginning October 20th, DL will zero out KE* mapping into the Domestic F cabin on DL in SEA market for flights on or after November 1st to avoid denied sales. Bookings made under DL* or interline bookings will not be impacted. Sales will resume for First class on KE* when booking class alignment expands to all markets in November. Other partners do not have the same limitation and should see no impact.
A: New Domestic Fare Structure
