Ticket Reissue Procedures – Domestic   

Applies for Travel within the 50 U.S. and for Travel between the 50 U.S. and Canada*


Contract of Carriage: United States Rule 21B Rerouting and Contract of Carriage: Canada Rule 255 Rerouting Section II

Unless otherwise specified in a fare rule, the following procedures will apply to DL ticket reissues. The value of the new ticket can be lower than, equal to, or higher than the original ticket.

For Non-Refundable Fares:

If the value of the new ticket is lower than the ticket being reissued, the difference in fare, less the change fee, will be provided to the passenger in the form of a non-refundable Delta travel voucher at the time of reissue.  

If the value of the new ticket is equal to or higher than the ticket being reissued, the change fee and any difference in fare will be collected at the time of reissue.

For Refundable Fares:

If the value of the new ticket is lower than the ticket being reissued, any difference

In fare will be refunded to the original form of payment at the time of reissue.  If the value of the new ticket is higher than the ticket being reissued, the difference in fare will be collected at the time of reissue.

Please note: Flights must be rebooked and the ticket reissued at the time of the change

Wholly Unused Tickets  

  1. When making changes to the outbound portion of an unused ticket, Delta will cancel the itinerary and start over, issuing a new ticket using current fares subject to all applicable fare rules. If the unused fare is nonrefundable, the value of the original ticket, less the change fee, may be applied toward the purchase of the new ticket. If the unused fare is refundable, the value of the original ticket may be applied toward the purchase of a new ticket.

  2. When making changes to the continuing/return portion of unused tickets, Delta will apply one of the following procedures resulting in the lowest fare:

a. Attempt to keep the fares as ticketed, using historical fares in effect on the date of the original ticket issue date and maintaining the original fares and origin/destination for all fare components. Delta will validate all fare rules at the time of reissue.

-OR-

b. Reprice the itinerary using historical fares in effect on the date of the original ticket issue date, validating all fare rules and booking code provisions at the time of reissue with no changes to the first fare component.

-OR-

c. Cancel the itinerary and start over, issuing a new ticket using current fares with all fare rules validated. If the unused fare is nonrefundable, the value of the original ticket less the change fee may be applied toward the purchase of a new ticket. For refundable fares, the value of the original ticket may be applied toward the purchase of a new ticket.  

Partially Used Tickets  

  1. When making changes to partially used tickets, Delta will apply one of the following procedures resulting in the lowest fare:

a. Attempt to keep the fares as ticketed using historical fares in effect on the date of the original ticket issue date and maintaining the original fares and origin/destination for all fare components. No changes are permitted to fully flown fare components, and Delta will validate all fare rules at the time of reissue.

-OR-

b. Reprice the itinerary using historical fares in effect on the date of the original ticket issue date, validating all fare rules and booking code provisions at the time of reissue with no changes to fully flown fare components. The new ticket may be a lower or equal or higher value than the previous ticket.

-OR-

c. Reprice the itinerary, replacing the fares of the flown fare components with historical fares in an equal or the next available higher booking class and replacing the unflown fare components using historical fares. No changes are permitted to the fare break points of the fully flown fare components and the historical fares are those in effect on the date of the original ticket issue date. Delta will validate all fare rules at the time of reissue. The new ticket may be a lower or equal or higher value than the previous ticket. The carrier will use the following booking class hierarchy (displayed from highest to lowest) when replacing fares for flown fare components:

First Class/Delta One – F P A G J C D I Z  

Delta Comfort+ - W

Main Cabin – Y B M S H Q K L U T X V

Basic Economy - E

-OR-

d. Issue a new ticket using current fares and validating all fare rules at the time of reissue. If the original fare is nonrefundable, the carrier will apply the remaining value for the unflown segments of the partially used ticket, if any, less the change fee, toward the purchase of a new ticket. For refundable fares, Delta will apply the remaining value from the partially used ticket, if any, toward the purchase of a new ticket.

 

*Please Note:  This information is a copy of Reroute Rule 21B of Delta's Contract of Carriage: United States and Rule 255 Sections II and III of Delta’s  Contracts of Carriage: Canada. To the extent there are discrepancies between the language above and the language of the United States and Canadian Contracts of Carriage filed, the language of the Contracts of Carriage filed shall prevail.

19.02.2019

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.