About Delta Comfort

Find the upgraded experience you’re looking for in Delta Comfort. In addition to the benefits of Delta Main, you’ll also have extra legroom, earlier boarding and deplaning and dedicated overhead bin space. With Delta Comfort, you can stretch out, settle in and enjoy the ride.

Learn more about Delta Comfort

Delta Comfort fares are booked in "W or S" Class.

Dual character ‘S’ class will still be utilized for Comfort upgrade certificates. Due to a GDS limitation of only being able to display a single class of service, travel agents will see ‘S’ class for all of the following 'S’ class booking options, even though they may be booked as a dual character class of service:

• Revenue (S)
• SkyMiles Award (SN)
• Complimentary Medallion upgrade (SU)
• SkyMiles Global or Regional upgrade (SY)
• eNCI upgrade certificate (SY)

Delta offers both fare and ancillary seat purchase options for Delta Comfort.  Customers can purchase premium products like Delta Comfort as an ancillary seat purchase for all or part of their journey, in all markets. Ancillary purchase options build on the airline’s innovative branded fares program designed to give customers greater flexibility and choice when making travel plans.

Visit the Agent Resources tab for additional information regarding how to identify and price Delta’s Branded Products.

Delta Comfort as an Ancillary Seat Product

Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort as an add-on purchase for all or part of their journey to further customize their upcoming travel experience – and customers can use a different method of payment than used for the original ticket purchase to do so.

After an upgrade-eligible ticket is purchased, customers or travel agents can go to delta.com or call Delta Reservations to buy Delta Comfort as an add-on, or ancillary purchase, as available – regardless of where the original ticket was purchased. Travel agents may also contact Global Sales Solutions for assistance with an ancillary purchase. 

The customer can select a premium product on any individual segment of their journey, or the entire trip, and use the same or a different method of payment for the transaction.

Post Purchase Upgrades

Post purchase upgrades using cash or miles can be done via delta.com. Travel Agencies maintain control of tickets when customers upgrade post-purchase.

Upgrade-eligible tickets and segments must have the following attributes:

• 006 Delta ticket stock
• Segment desiring ancillary upgrade is Delta marketed and Delta operated
• Ticket purchased via fare or SkyMiles award redemption

Some exclusions to upgrade eligibility apply, which include the following:

• Delta Main Basic tickets
• Group PNRs
• PNRs with special service requests for unaccompanied minors, infants or pets-in-cabin
• Origin or destination is Buenos Aires, Argentina (EZE)

Ancillary purchase options are subject to availability and may not be available in all cases for all customers.

Delta Comfort as a Fare Product

Delta Comfort as a fare product is available to view and sell in all major GDS. Delta Comfort fares provide the following benefits:       

• Opportunity to use corporate ticket designators and receive associated discounts
• Priority boarding and recognition benefits
• Improved workflow by eliminating the need for separate ticket and ancillary fee transactions

Agency incentives and commissions, as applicable, may be easily applied to Delta Comfort fares.  Corporate discounts associated with the fare class (first letter of fare basis code) apply; no need to amend or change existing agreements.

How to Identify Delta Comfort as a Fare Product in a GDS

Delta Comfort fares are available to view and sell in most GDS in the same manner as other fares. Travel agents may view the complete fare rules and details of any Delta Comfort fare available in a GDS fare display.

Delta Comfort fares will use Delta’s Fare Basis Code structure. This structure features a product identifier as part of the fare basis code and allows for unique ticket designators to be applied for discount programs.  

Dual-Inventory Check Process

Delta uses a Dual-Inventory Check Process for Delta Comfort fare products.  Fares are filed as published fares and the fare basis code will begin with a Delta Main Inventory letter (Q, K, L, U, T, X, V etc.), but the Delta Comfort booking class will always be “W or S” class*.

For the Delta Comfort fare product to be available for purchase, both the FBC booking class and the inventory class of service (W or S) must be available.

Example of a Delta Comfort fare:·       

• The identifier in a fare basis code will indicate “C”, “I”, “4” – BLX81PCD
• Booked in W or S class = B fare basis code  
• Requires both W or S and B class to be available (dual inventory check)

* Delta “W and S” Class is a valid revenue class of service used for Delta Comfort as a fare. In addition, S class may be used when a customer is upgraded into Delta Comfort or for SkyMiles Award Tickets.

Pricing a Delta Comfort Fare

When booking and pricing a Delta Comfort fare in the GDS, travel agents will need to book a customer’s reservation into ‘W’ or ‘S’ class and use a “price as booked” entry. The lowest available Delta Comfort fare will be offered in ‘W’ or ‘S’ class, if available. Travel agents should not use a “price as lowest fare and rebook” entry to price the itinerary, because the reservation is booked in ‘W’ or ‘S’ class, this entry will rebook the customer into a lower Delta Main fare and remove them from Delta Comfort. If ‘S’ is not available or there are no fares in ‘S’ class, the travel agent should rebook into ‘W’ class which is the higher of the two Delta Comfort fares and use the "price as booked" entry.

Delta Comfort fares are based on dual inventory; both ‘W’ and ‘S’ class, along with the Delta Main class of service are used to determine the fare and must be available for the PNR to price.  Delta recommends that travel agents issue the ticket immediately in order to ensure that the PNR prices at the fare quoted.

Delta Comfort Upgrade Certificates

A travel agent must contact Global Sales Solutions (GSS) or Delta Reservations to redeem a Delta Comfort eNCI upgrade certificate. The terms and conditions for these certificates will be changed accordingly. All other upgrade certificates that allow redemption via the GDS will still be permitted.

Delta Comfort Basic: Travel Experience

Delta Comfort Basic, launching November 6th on limited Delta marketed and operated domestic flights with minimal corporate bookings, is a travel experience within the Delta Comfort product line. 

Delta Comfort Basic offers a lower fare than our Classic or Extra experiences, and with added restrictions.

Similar to Delta Main Basic, seats for Delta Comfort Basic will be assigned after check-in. Cancelations or changes are allowed for a fee. 

Delta Comfort Basic: Attributes

• The Delta Comfort experience our customers know (extra legroom, complimentary alcoholic beverages on flights >500 miles)

• Priority Boarding in Zone 3

• SkyMiles Mileage Earn (2 miles per $1 of ticket price, excluding taxes and fees)*

• MQD Earn 

Note: Delta Sky Club is only accessible for those customers with valid entry credentials such as Delta Sky Club membership or a qualifying credit card. 

*You must be enrolled in the SkyMiles program to earn miles. SkyMiles program rules apply and are available at SkyMiles Program Rules | Delta Air Lines.

Delta Comfort Basic: Restrictions

• Seat selection for Delta Comfort Basic, when available, can be purchased up to 24 hours prior departure.

• Ticket changes are available for a fee; please reference the fare rules for complete information regarding changes and cancellation.  

• Not eligible for same-day confirmed or same-day standby travel changes (regardless of Medallion or other elite status).

   

Delta Comfort Basic Fare Suppression

Agencies or corporate accounts may elect to suppress or inhibit Delta Comfort Basic fares from their customer booking tools. Corporate customers desiring to suppress or inhibit Delta Comfort Basic fares should contact their agency.  Agencies with questions on the latest suppression capabilities provided by a GDS should contact their GDS provider.

Compare Delta Comfort Booking Options

Q&A

Having a seat assignment is important to the customer. Is it possible to purchase a seat assignment when the customer has purchased a Delta Comfort Basic fare?

Seat selection for Delta Comfort Basic, when available, can be purchased up to 24 hours prior departure.

For Delta Comfort Basic, what is the checked baggage allowance?

The checked baggage allowance for Delta Comfort Basic is the same as Delta Comfort Classic.

Will complimentary upgrades into Delta Comfort still be available to Medallion Members purchasing a Delta Main Classic or Extra fare?

Yes, complimentary upgrades will still be available, subject to seat availability. As we roll out this experience, we will monitor feedback from our Medallion Members closely.

Will I still receive my Corporate Priority benefits?

Yes (however the Delta Comfort Basic experience is not eligible for upgrades or upgrade priority). 

What happens if we accidentally purchase a Delta Comfort Basic fare, and the customer prefers Delta Comfort Classic or Delta Comfort Extra?

If you are still within your void window, we recommend that you void the ticket. Book a new reservation and issue a new ticket at a Delta Comfort Classic or Delta Comfort Extra fare. If you are not within your void window, book a new reservation in Delta Comfort Classic or Delta Comfort Extra and reissue the ticket collecting the applicable fee and fare difference. Please contact Global Sales Solutions or Reservations with any additional questions you may have.

Click here to view the attribute chart. 

¹Ticket price eligible to earn miles includes base fare and carrier-imposed surcharges, but excludes government-imposed taxes and fees.

²Same-Day Confirmed is available for travel within the 50 U.S. states, Canada, Puerto Rico and the U.S. Virgin Islands. If you purchased a ticket in Delta Main or Delta Comfort, excluding the Delta Basic experience, you can switch to a confirmed seat on a new flight if a seat is available in your originally purchased fare class.  If you purchased a ticket in Delta First, Delta Premium Select or Delta One®, you can switch to a confirmed seat as long as a seat is available in the cabin purchased or you may change to a lower cabin if available. You may be eligible for free Same Day Standby if Same Day Confirmed is not available. Re-routing restrictions apply. Basic experiences are not eligible.

Learn more about Delta Comfort