News
Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.
Exception Policies
| Date(s) of Impacted travel: | 17 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 21 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 17 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 17 March 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 17 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 14 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 14 March 2020 |
| Affected Area(s) to/from/through the following: |
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News
Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.
News
The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.
News
Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.
Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 13 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 12 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 11 March 2020 |
| Affected Area(s) to/from/through the following: |
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News
Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.
News
In response to government-issued travel restrictions due to COVID-19, Delta is suspending its New York-JFK service to Rome starting March 11 through April 30, and Tel Aviv starting March 14 through March 25.
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 06 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 06 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 March 2020 through 08 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 31 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 31 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 01 March 2020 |
| Affected Area(s) to/from/through the following: |
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Network Updates
From March 28 through June 16, 2020, Delta’s nonstop service between Atlanta (ATL) and Stuttgart (STR), Germany will be suspended due to runway construction at STR.
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 15 March 2020 |
| Applicable to tickets issued on or before: | 27 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 15 March 2020 |
| Applicable to tickets issued on or before: | 26 February 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 02 March 2020 |
| Applicable to tickets issued on or before: | 25 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 27 February 2020 |
| Applicable to tickets issued on or before: | 25 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 24 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 26 February 2020 |
| Applicable to tickets issued on or before: | 23 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 February 2020 |
| Applicable to tickets issued on or before: | 20 February 2020 |
| Affected Area(s) to/from/through the following: |
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News
Effective July 1, Virgin Atlantic will no longer offer complimentary ground transfers as part of their Upper Class services.
Exception Policies
| Date(s) of Impacted travel: | 20 February 2020 |
| Applicable to tickets issued on or before: | 18 February 2020 |
| Affected Area(s) to/from/through the following: |
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News
Airline sets vision for meaningfully reducing emissions and advancing sustainability.
News
The expansion at Terminal 4 is expected to be complete with Delta consolidating its operations in early 2023.
Exception Policies
| Date(s) of Impacted travel: | 10 February 2020 through 11 February 2020 |
| Applicable to tickets issued on or before: | 10 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2020 through 10 February 2020 |
| Applicable to tickets issued on or before: | 09 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2020 |
| Applicable to tickets issued on or before: | 08 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2020 |
| Applicable to tickets issued on or before: | 08 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2020 through 11 February 2020 |
| Applicable to tickets issued on or before: | 07 February 2020 |
| Affected Area(s) to/from/through the following: |
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1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
