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Exception Policies
Date(s) of Impacted travel: | 05 April 2021 through 04 May 2021 |
Applicable to tickets issued on or before: | 02 April 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 March 2021 through 17 March 2021 |
Applicable to tickets issued on or before: | 15 March 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 March 2021 through 15 March 2021 |
Applicable to tickets issued on or before: | 11 March 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 05 March 2021 through 08 March 2021 |
Applicable to tickets issued on or before: | 05 March 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 15 February 2021 through 19 February 2021 |
Applicable to tickets issued on or before: | 17 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 18 February 2021 through 20 February 2021 |
Applicable to tickets issued on or before: | 16 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 15 February 2021 through 17 February 2021 |
Applicable to tickets issued on or before: | 16 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 15 February 2021 through 16 February 2021 |
Applicable to tickets issued on or before: | 15 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 13 February 2021 through 14 February 2021 | |
Applicable to tickets issued on or before: | 13 February 2021 | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 February 2021 through 15 February 2021 | |
Applicable to tickets issued on or before: | 13 February 2021 | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 February 2021 through 13 February 2021 |
Applicable to tickets issued on or before: | 11 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 11 February 2021 through 12 February 2021 | |
Applicable to tickets issued on or before: | 10 February 2021 | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 February 2021 | |
Applicable to tickets issued on or before: | 06 February 2021 | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 31 January 2021 through 02 February 2021 |
Applicable to tickets issued on or before: | 30 January 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 January 2021 through 16 February 2021 |
Applicable to tickets issued on or before: | 25 January 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 January 2021 through 16 February 2021 |
Applicable to tickets issued on or before: | 01 February 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 January 2021 through 26 January 2021 |
Applicable to tickets issued on or before: | 24 January 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 January 2021 through 09 February 2021 |
Applicable to tickets issued on or before: | 12 January 2021 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 16 December 2020 through 17 December 2020 | |
Applicable to tickets issued on or before: | 15 December 2020 | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 05 November 2020 through 25 November 2020 |
Applicable to tickets issued on or before: | 10 November 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 08 November 2020 through 09 November 2020 |
Applicable to tickets issued on or before: | |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 05 November 2020 through 12 November 2020 |
Applicable to tickets issued on or before: | 05 November 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 October 2020 |
Applicable to tickets issued on or before: | 28 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 October 2020 through 29 October 2020 |
Applicable to tickets issued on or before: | 27 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 October 2020 through 29 October 2020 |
Applicable to tickets issued on or before: | 26 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 26 October 2020 through 27 October 2020 |
Applicable to tickets issued on or before: | 25 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 20 October 2020 through 27 October 2020 |
Applicable to tickets issued on or before: | 22 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 20 October 2020 through 22 October 2020 |
Applicable to tickets issued on or before: | 25 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 08 October 2020 through 10 October 2020 |
Applicable to tickets issued on or before: | 06 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 06 October 2020 through 08 October 2020 |
Applicable to tickets issued on or before: | 06 October 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 February 2020 through 31 March 2021 |
Applicable to tickets issued on or before: | 17 April 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 21 September 2020 |
Applicable to tickets issued on or before: | 19 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 September 2020 through 17 September 2020 |
Applicable to tickets issued on or before: | 15 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 September 2020 through 16 September 2020 |
Applicable to tickets issued on or before: | 14 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 September 2020 through 16 September 2020 |
Applicable to tickets issued on or before: | 13 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 13 September 2020 through 16 September 2020 |
Applicable to tickets issued on or before: | 12 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 06 September 2020 through 07 September 2020 |
Applicable to tickets issued on or before: | 05 September 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 01 March 2020 through 31 March 2021 |
Applicable to tickets issued on or before: | 17 April 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 February 2020 through 31 March 2021 |
Applicable to tickets issued on or before: | 17 April 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 02 September 2020 through 03 September 2020 |
Applicable to tickets issued on or before: | 31 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 30 August 2020 |
Applicable to tickets issued on or before: | 30 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 August 2020 through 28 August 2020 |
Applicable to tickets issued on or before: | 27 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 August 2020 through 28 August 2020 |
Applicable to tickets issued on or before: | 26 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 August 2020 through 27 August 2020 |
Applicable to tickets issued on or before: | 25 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 August 2020 through 27 August 2020 |
Applicable to tickets issued on or before: | 25 August 2020 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 23 August 2020 through 24 August 2020 |
Applicable to tickets issued on or before: | 23 August 2020 |
Affected Area(s) to/from/through the following: |
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
4.75
United
6.37
American
1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21
