EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 20 October 2018
Applicable to tickets issued on or before: 16 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Network Updates

Delta is giving Boston customers even more trans-Atlantic choices beginning next summer when the airline inaugurates new nonstop service to Lisbon, Portugal on May 23.

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Network Updates

Delta is giving Boston customers even more trans-Atlantic choices beginning next summer when the airline inaugurates new nonstop service to Lisbon, Portugal on May 23.

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Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 15 October 2018
Applicable to tickets issued on or before: 12 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 12 October 2018
Applicable to tickets issued on or before: 11 October 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
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Network Updates

Delta is beefing up links to London next summer through expanded service from its Detroit hub and Portland, Ore.​​ as well as new service to Lisbon from its growing Boston focus city.

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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 10 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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News

For the seventh consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers’ Choice Awards.

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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 09 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 10 October 2018
Applicable to tickets issued on or before: 08 October 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
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Exception Policies

Date(s) of Impacted travel: 28 September 2018 through 01 October 2018
Applicable to tickets issued on or before: 27 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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News

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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News

As Delta prepares for the upcoming construction of the Delta Sky Way at LAX, security screening in Terminal 3 has been relocated to level one. There is no change to the security screening process in Terminal 2.

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Exception Policies

Date(s) of Impacted travel: 24 September 2018 through 25 September 2018
Applicable to tickets issued on or before: 23 September 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.

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Products & Services

Effective September 19, 2018, Delta will begin offering Basic Economy between Atlanta, Georgia (ATL) and Panama City, Panama (PTY).

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Exception Policies

Date(s) of Impacted travel: 21 September 2018
Applicable to tickets issued on or before: 20 September 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 19 September 2018
Applicable to tickets issued on or before: 18 September 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Exception Policies

Date(s) of Impacted travel: 17 September 2018 through 19 September 2018
Applicable to tickets issued on or before: 16 September 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 15 September 2018 through 17 September 2018
Applicable to tickets issued on or before: 14 September 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 17 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 20 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 14 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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News

A general strike that started today in Costa Rica is expected to continue until the end of the week and may cause traffic delays reaching the San Jose (SJO) and Liberia (LIR) airports. Costa Rican authorities request that customers arrive at least three hours ahead of their scheduled departure time to avoid delays.

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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 10 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 12 September 2018
Applicable to tickets issued on or before: 10 September 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 15 September 2018
Applicable to tickets issued on or before: 08 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Network Updates

Delta is launching nonstop service from Atlanta to Antigua, Grenada and St. Kitts this winter. Flights are now available for purchase with service starting to Antigua on Nov. 17 and service to Grenada and St. Kitts starting on Dec. 22.

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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 11 September 2018
Applicable to tickets issued on or before: 05 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 04 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 03 September 2018
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Destin, FL (VPS)
  • Gulf Port, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 02 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 01 September 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Network Updates

Effective for travel on/after September 5, 2018, Delta is suspending its Wednesday service between Atlanta (ATL) and Managua, Nicaragua (MGA). Delta will continue to service MGA on Saturdays only.

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Network Updates

Delta is expanding its trans-Atlantic network for summer 2019 with new routes plus additional frequencies. The airline will launch its first nonstop flight from Tampa Bay, Fla., to Amsterdam, Netherlands.

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Network Updates

Customers flying out of Boston Logan International Airport have five more ways to relax during winter with seasonal routes to Caribbean destinations now available for sale: Punta Cana, Nassau, Turks and Caicos, Aruba and Montego Bay.

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Exception Policies

Date(s) of Impacted travel: 24 August 2018 through 27 August 2018
Applicable to tickets issued on or before: 24 August 2018
Affected Area(s) to/from/through the following:
  • Medford, OR (MFR)
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News

A planned work stoppage beginning August 23, 2018, by Panamanian, government-employed veterinarians, responsible for inspecting animals that come into the country, requires that Delta issue an embargo for all animals scheduled to travel to Panama City, Panama (PTY).

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Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 26 August 2018
Applicable to tickets issued on or before: 22 August 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 24 August 2018
Applicable to tickets issued on or before: 21 August 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

News

Delta Air Lines and Incheon International Airport Corporation (IIAC) are partnering to create a leading hub in Northeast Asia. The partnership agreement allows the two parties to exchange information regarding the design of Terminal 2 at the Incheon International Airport (ICN), collaborate on initiatives enhancing customer experience and operational performance, explore deployment of new technologies and jointly market and promote the ICN hub.

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Network Updates

Winter is coming and with a new second daily frequency connecting New York’s John F. Kennedy International Airport to Nassau starting this October, Delta customers have more options to discover Caribbean culture and enjoy its warmth. Delta’s recent Caribbean schedule additions, available for sale now, include flights to Kingston, Antigua and Port-Au-Prince.

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Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 24 August 2018
Applicable to tickets issued on or before: 21 August 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Kansai, Japan (KIX)
  • Nagoya, Japan (NGO)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 24 August 2018
Applicable to tickets issued on or before: 21 August 2018
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Virgin Atlantic and Delta Air Lines are on track to become the first global airline partnership to achieve Level 3 Certification on the International Air Transport Association’s (IATA) New Distribution Capability (NDC), standard 18.1. Virgin has already achieved Level 3 Certification, and Delta expects to do the same in the next month. This will allow the airlines to facilitate the distribution of industry-leading products that give customers more choice and a richer shopping experience.

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Exception Policies

Date(s) of Impacted travel: 17 August 2018
Applicable to tickets issued on or before: 15 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 12 August 2018 through 14 August 2018
Applicable to tickets issued on or before: 13 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta and its joint venture partner Air France-KLM are launching an industry-first program of aligned benefits for corporate customers to enhance their travel experience, including better seats and priority boarding.

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Exception Policies

Date(s) of Impacted travel: 12 August 2018 through 13 August 2018
Applicable to tickets issued on or before: 10 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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