EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 15 December 2018 through 17 December 2018
Applicable to tickets issued on or before: 16 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 15 December 2018 through 16 December 2018
Applicable to tickets issued on or before: 15 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 14 December 2018
Applicable to tickets issued on or before: 12 December 2018
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
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News

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Date(s) of Impacted travel: 11 December 2018
Applicable to tickets issued on or before: 10 December 2018
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
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Products & Services

Starting Dec. 6, Delta will expand its popular pre-select meal program to include all outbound and inbound Delta One routes, offering pre-select on flights to customers traveling between the U.S. and Europe, Middle East, Africa, Asia and South America. Pre-select is also available on long-haul domestic routes where Delta One is offered.

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Exception Policies

Date(s) of Impacted travel: 09 December 2018 through 10 December 2018
Applicable to tickets issued on or before: 07 December 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
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Exception Policies

Date(s) of Impacted travel: 07 December 2018 through 09 December 2018
Applicable to tickets issued on or before: 06 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 08 December 2018
Applicable to tickets issued on or before: 06 December 2018
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
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Exception Policies

Date(s) of Impacted travel: 30 November 2018 through 04 December 2018
Applicable to tickets issued on or before: 30 November 2018
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
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Exception Policies

Date(s) of Impacted travel: 26 November 2018 through 28 November 2018
Applicable to tickets issued on or before: 26 November 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 25 November 2018 through 26 November 2018
Applicable to tickets issued on or before: 24 November 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
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Exception Policies

Date(s) of Impacted travel: 25 November 2018 through 26 November 2018
Applicable to tickets issued on or before: 23 November 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
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Network Updates

Delta will launch new seasonal Saturday service between New York's LaGuardia Airport and Key West, boosting the carrier's seasonal leisure offerings to destinations in Florida and the Caribbean.

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News

Delta continues its realignment of premium cabin classes, for travel on/after January 7, 2019.

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Exception Policies

Date(s) of Impacted travel: 19 November 2018 through 20 November 2018
Applicable to tickets issued on or before: 19 November 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
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Exception Policies

Date(s) of Impacted travel: 16 November 2018
Applicable to tickets issued on or before: 15 November 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 15 November 2018
Applicable to tickets issued on or before: 14 November 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
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News

Delta will switch its Comfort+ product from the Premium Economy shelf to the Economy shelf for all Transatlantic and Transpacific itineraries where Delta is the marketing carrier, effective for bookings made for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Comfort+ on the Premium Economy shelf.

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Exception Policies

Date(s) of Impacted travel: 12 November 2018 through 13 November 2018
Applicable to tickets issued on or before: 12 November 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
Read more >

News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Network Updates

Delta Air Lines is adding another new international route from Boston, with a daily nonstop flight from Boston Logan International Airport to Edinburgh, Scotland, next summer. The route will be the eighth nonstop trans-Atlantic destination from Boston on Delta and its partners during the summer 2019 season.

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Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 31 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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News

Ten years after final approval of the Delta-Northwest merger on Oct. 29, 2008, it’s clear that the tie-up joined the two airlines into a force that’s positioned to continue leading the industry long-term.

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Exception Policies

Date(s) of Impacted travel: 29 October 2018 through 31 October 2018
Applicable to tickets issued on or before: 28 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 29 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 27 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Network Updates

Delta customers will have more options to bask in the Aloha spirit beginning next June as new service between Delta's Detroit Wayne County Metropolitan Airport hub and Daniel K. Inouye Honolulu International Airport comes online.

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Exception Policies

Date(s) of Impacted travel: 27 October 2018
Applicable to tickets issued on or before: 25 October 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Airline submits proposal to U.S. Department of Transportation to launch new route to Shanghai from MSP that would benefit the traveling public and enhance connectivity across U.S. Proposed service, pending government approvals, would begin in June 2020 on Delta's flagship Airbus A350-900, providing first-ever nonstop China service from Minnesota.

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Exception Policies

Date(s) of Impacted travel: 23 October 2018 through 24 October 2018
Applicable to tickets issued on or before: 23 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 October 2018 through 24 October 2018
Applicable to tickets issued on or before: 23 October 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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News

Delta has continued its winning streak in the U.K. by being named Best North American Airline at the annual Business Travel Awards.

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Exception Policies

Date(s) of Impacted travel: 22 October 2018 through 23 October 2018
Applicable to tickets issued on or before: 22 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Delta is realigning premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 20 October 2018
Applicable to tickets issued on or before: 16 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Network Updates

Delta is giving Boston customers even more trans-Atlantic choices beginning next summer when the airline inaugurates new nonstop service to Lisbon, Portugal on May 23.

read more >

Network Updates

Delta is giving Boston customers even more trans-Atlantic choices beginning next summer when the airline inaugurates new nonstop service to Lisbon, Portugal on May 23.

read more >

Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 15 October 2018
Applicable to tickets issued on or before: 12 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 12 October 2018
Applicable to tickets issued on or before: 11 October 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
Read more >

Network Updates

Delta is beefing up links to London next summer through expanded service from its Detroit hub and Portland, Ore.​​ as well as new service to Lisbon from its growing Boston focus city.

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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 10 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

News

For the seventh consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers’ Choice Awards.

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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 09 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 10 October 2018
Applicable to tickets issued on or before: 08 October 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 September 2018 through 01 October 2018
Applicable to tickets issued on or before: 27 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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News

As Delta prepares for the upcoming construction of the Delta Sky Way at LAX, security screening in Terminal 3 has been relocated to level one. There is no change to the security screening process in Terminal 2.

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Exception Policies

Date(s) of Impacted travel: 24 September 2018 through 25 September 2018
Applicable to tickets issued on or before: 23 September 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.

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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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