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REFUND GUIDELINES
REBOOKING POLICY GUIDELINES
news & updates
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Exception Policies
| Date(s) of Impacted travel: | 08 July 2025 through 09 July 2025 |
| Applicable to tickets issued on or before: | 07 July 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 July 2025 through 01 July 2025 |
| Applicable to tickets issued on or before: | 30 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 22 June 2025 |
| Applicable to tickets issued on or before: | 20 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 June 2025 through 31 August 2025 |
| Applicable to tickets issued on or before: | 16 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 June 2025 through 31 August 2025 |
| Applicable to tickets issued on or before: | 13 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 June 2025 through 30 June 2025 |
| Applicable to tickets issued on or before: | 12 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 June 2025 through 14 June 2025 |
| Applicable to tickets issued on or before: | 07 June 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 17 May 2025 through 15 June 2025 |
| Applicable to tickets issued on or before: | 19 May 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 17 May 2025 through 15 June 2025 |
| Applicable to tickets issued on or before: | 17 May 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 04 May 2025 through 25 May 2025 |
| Applicable to tickets issued on or before: | 05 May 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 04 May 2025 through 11 May 2025 |
| Applicable to tickets issued on or before: | 04 May 2025 |
| Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
| Date(s) of Impacted travel: | 28 April 2025 through 29 April 2025 |
| Applicable to tickets issued on or before: | 28 April 2025 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective April 28, 2025 and in line with the Department of Transportation rules issued in April 2024 to assist airline passengers, Delta may offer a transferable travel credit valid for 5 years, or in Delta’s discretion, a refund to the original form of payment, in each case less a processing fee of $100, to assist passengers who are unable to travel due to a serious communicable disease. This policy applies to passengers who have booked to travel to, from, or within the U.S.
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News
Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.
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Exception Policies
| Date(s) of Impacted travel: | 21 March 2025 through 23 March 2025 |
| Applicable to tickets issued on or before: | 21 March 2025 |
| Affected Area(s) to/from/through the following: | London Heathrow, UK – (LHR) |
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News
Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.
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Exception Policies
| Date(s) of Impacted travel: | 18 February 2025 through 19 February 2025 |
| Applicable to tickets issued on or before: | 17 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 17 February 2025 through 20 February 2025 |
| Applicable to tickets issued on or before: | 17 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2025 through 16 February 2025 |
| Applicable to tickets issued on or before: | 14 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2025 through 15 February 2025 |
| Applicable to tickets issued on or before: | 13 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2025 through 13 February 2025 |
| Applicable to tickets issued on or before: | 12 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2025 through 12 February 2025 |
| Applicable to tickets issued on or before: | 10 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2025 through 09 February 2025 |
| Applicable to tickets issued on or before: | 07 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 February 2025 through 06 February 2025 |
| Applicable to tickets issued on or before: | 04 February 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 30 January 2025 through 30 January 2025 |
| Applicable to tickets issued on or before: | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 23 January 2025 through 24 January 2025 |
| Applicable to tickets issued on or before: | 23 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 January 2025 through 24 January 2025 |
| Applicable to tickets issued on or before: | 22 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 January 2025 through 22 January 2025 |
| Applicable to tickets issued on or before: | 21 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 January 2025 through 22 January 2025 |
| Applicable to tickets issued on or before: | 20 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 January 2025 through 21 January 2025 |
| Applicable to tickets issued on or before: | 19 January 2025 |
| Affected Area(s) to/from/through the following: | Atlanta, GA (ATL) |
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Exception Policies
| Date(s) of Impacted travel: | 20 January 2025 through 21 January 2025 |
| Applicable to tickets issued on or before: | 19 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 January 2025 through 20 January 2025 |
| Applicable to tickets issued on or before: | 18 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 January 2025 |
| Applicable to tickets issued on or before: | 17 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 January 2025 through 20 January 2025 |
| Applicable to tickets issued on or before: | 15 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 January 2025 through 16 January 2025 |
| Applicable to tickets issued on or before: | 13 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 January 2025 through 12 January 2025 |
| Applicable to tickets issued on or before: | 10 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 January 2025 through 10 January 2025 |
| Applicable to tickets issued on or before: | 08 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 10 January 2025 through 11 January 2025 |
| Applicable to tickets issued on or before: | 08 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 January 2025 |
| Applicable to tickets issued on or before: | 07 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 04 January 2025 through 07 January 2025 |
| Applicable to tickets issued on or before: | 06 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 04 January 2025 through 06 January 2025 |
| Applicable to tickets issued on or before: | 04 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 04 January 2025 through 06 January 2025 |
| Applicable to tickets issued on or before: | 03 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 January 2025 through 03 January 2025 |
| Applicable to tickets issued on or before: | 01 January 2025 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 18 November 2024 through 21 November 2024 |
| Applicable to tickets issued on or before: | 18 November 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 November 2024 through 17 November 2024 |
| Applicable to tickets issued on or before: | 14 November 2024 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.
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Exception Policies
| Date(s) of Impacted travel: | 05 November 2024 through 07 November 2024 |
| Applicable to tickets issued on or before: | 05 November 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 30 October 2024 through 31 October 2024 |
| Applicable to tickets issued on or before: | 29 October 2024 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.
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