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Exception Policies
| Date(s) of Impacted travel: | 20 February 2019 |
| Applicable to tickets issued on or before: | 19 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 22 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
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News
As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K., effective immediately, after suspending them in February of 2018. With the reintroduction of these fares, Travel Agents will be also be able to purchase fares for Virgin Atlantic’s Economy Delight product on DL-marketed/VS-operated flights for exit UK itineraries. Delta Comfort+® and Virgin Atlantic’s Economy Delight products offer benefits including, but not limited to, additional recline on longer flights, extra legroom and priority boarding that many customers value when flying.
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News
As part of Delta’s ongoing effort to be the easiest airline to do business with, Delta recently announced an enhancement for changes to the ticketing process, when using Same Day Travel (SDT). Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta. This new enhancement will allow Travel Agencies to maintain ownership of their tickets, even after making SDT changes.
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 15 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2019 through 13 February 2019 |
| Applicable to tickets issued on or before: | 10 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2019 |
| Applicable to tickets issued on or before: | 10 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 11 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2019 |
| Applicable to tickets issued on or before: | 09 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 09 February 2019 |
| Applicable to tickets issued on or before: | 08 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 February 2019 |
| Applicable to tickets issued on or before: | 08 February 2019 |
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News
Effective immediately, DL-marketed/VS-operated Economy Delight fares will now price exit the U.S. The original pricing functionality was suspended in July 2018 due to confusion in the market that a customer was purchasing a VS Premium product.
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 09 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
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News
New! Enhancements to Agency On-demand Reports now include additional data and calculations on the Performance tab that drive improved operational decisions. Data views include quarterly year-over-year percentages (or equivalent point change) for all values currently provided at the term, branch, and O&D level.
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Exception Policies
| Date(s) of Impacted travel: | 07 February 2019 through 08 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 06 February 2019 through 07 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 05 February 2019 through 06 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 February 2019 through 06 February 2019 |
| Applicable to tickets issued on or before: | 04 February 2019 |
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Products & Services
Delta customers travelling in the First Class cabin will soon have the option to choose their meal days in advance through the airline's popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered.
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Exception Policies
| Date(s) of Impacted travel: | 03 February 2019 |
| Applicable to tickets issued on or before: | 03 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 03 February 2019 through 04 February 2019 |
| Applicable to tickets issued on or before: | 01 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 02 February 2019 |
| Applicable to tickets issued on or before: | 02 February 2019 |
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News
Customers travelling on select flights between London-Heathrow, Atlanta, and New York-JFK will receive signature treats from each airline including cocktails, Love Heart sweets, warm cookies and Virgin Atlantic Happy Socks.
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Exception Policies
| Date(s) of Impacted travel: | 31 January 2019 through 01 February 2019 |
| Applicable to tickets issued on or before: | 31 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 30 January 2019 |
| Applicable to tickets issued on or before: | 29 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 28 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 28 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 27 January 2019 through 28 January 2019 |
| Applicable to tickets issued on or before: | 26 January 2019 |
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Products & Services
Delta now offers Basic Economy from the U.S. to China (one-way only). This expansion is part of Delta's ongoing effort to make the fare product available in more international markets. Basic Economy is also available to Singapore in the APAC region
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News
Effective Jan. 21- Feb. 28, an underground water line replacement will close lower level lanes at LAX's Terminal 2. For this time period, vehicles will be unable to use the inner lanes closest to the curb and pedestrians will need to follow signs to the next available stop for car rental shuttles and Taxi Zone.
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Network Updates
Delta is giving its Raleigh-Durham customers even more options with new daily nonstop service to Pittsburgh and weekend service to New Orleans beginning June 8, 2019.
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Exception Policies
| Date(s) of Impacted travel: | 22 January 2019 through 23 January 2019 |
| Applicable to tickets issued on or before: | 22 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 22 January 2019 through 23 January 2019 |
| Applicable to tickets issued on or before: | 22 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 22 January 2019 through 23 January 2019 |
| Applicable to tickets issued on or before: | 21 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 22 January 2019 |
| Applicable to tickets issued on or before: | 21 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 22 January 2019 |
| Applicable to tickets issued on or before: | 20 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 January 2019 through 20 January 2019 |
| Applicable to tickets issued on or before: | 18 January 2019 |
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News
For the second year in a row, Delta was named the top U.S. airline in the WSJ's Middle Seat Scorecard ranking of the Best and Worst U.S. Airlines.
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Exception Policies
| Date(s) of Impacted travel: | 19 January 2019 through 20 January 2019 |
| Applicable to tickets issued on or before: | 17 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 18 January 2019 through 19 January 2019 |
| Applicable to tickets issued on or before: | 17 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 January 2019 through 18 January 2019 |
| Applicable to tickets issued on or before: | 15 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 January 2019 |
| Applicable to tickets issued on or before: | 14 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 January 2019 |
| Applicable to tickets issued on or before: | 13 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 January 2019 |
| Applicable to tickets issued on or before: | 13 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 January 2019 |
| Applicable to tickets issued on or before: | 12 January 2019 |
| Affected Area(s) to/from/through the following: |
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.98
United
3.05
American
1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
