Exception Policies
| Date(s) of Impacted travel: | 21 June 2019 through 15 August 2019 |
| Applicable to tickets issued on or before: | 21 June 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 21 June 2019 through 23 June 2019 |
| Applicable to tickets issued on or before: | 20 June 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 June 2019 through 20 June 2019 |
| Applicable to tickets issued on or before: | 19 June 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta is working quickly to address a technical issue impacting some of our applications including customers’ ability to book, check in and board
Exception Policies
| Date(s) of Impacted travel: | 20 June 2019 |
| Applicable to tickets issued on or before: | 19 June 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners. Delta Comfort+ will now utilize ‘S’ class as an additional revenue class for domestic and international markets.
News
The Department of the Treasury, Office of Foreign Assets Control (OFAC) implemented on Tuesday, June 4, effective as of June 5, new rules that prohibit US carriers from carrying travelers to Cuba under the previous “Group People to People” Travel Authorization.
News
Since Delta and Aeromexico departed together on a journey to pioneer the first transborder airline alliance between the U.S. and Mexico, more than 14.4 million passengers have benefitted from the carriers' integration during the last two years.
Exception Policies
| Date(s) of Impacted travel: | 31 May 2019 through 01 June 2019 |
| Applicable to tickets issued on or before: | 30 May 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 29 May 2019 |
| Applicable to tickets issued on or before: | 28 May 2019 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.
Exception Policies
| Date(s) of Impacted travel: | 28 May 2019 |
| Applicable to tickets issued on or before: | 24 May 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
On May 21, Delta expanded its Basic Economy product to Tel Aviv, Israel (TLV) with flights beginning Oct. 29. While the Basic Economy product attributes are identical to Europe - including first bag free- this product will only be offered to U.S. point-of-sale, U.S.-originating itineraries, due to Israeli law.
News
The new Delta Sky Club is the latest investment Delta is making for Austin travelers. Just in time for summer travel, the Delta Sky Club at Austin-Bergstrom International Airport opened for business on May 21.
Exception Policies
| Date(s) of Impacted travel: | 21 May 2019 |
| Applicable to tickets issued on or before: | 20 May 2019 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta would become the leading U.S. airline serving Tokyo’s preferred airport under a preliminary decision announced May 16 by the Department of Transportation, with new slot pairs for flights between Haneda Airport and Seattle, Detroit, Atlanta, Portland, Ore., and Honolulu.
Network Updates
Beginning this fall, customers in Los Angeles and Omaha will have more travel options between the two cities as Delta launches new daily service from Los Angeles International Airport (LAX) to Omaha’s Eppley Airfield (OMA) on Nov. 10.
News
Delta is once again setting the bar for operational reliability, rocketing to 100 days without a mainline cancel1 year-to-date Friday, May 10, almost a month ahead of last year's pace.
Network Updates
Delta's steady growth in Boston continues with the addition of new twice-daily service to Miami beginning this December, marking the 52nd nonstop destination for the global airline and its partners from Boston Logan International Airport.
Network Updates
Delta will launch service connecting New York’s John F. Kennedy International Airport with Mumbai beginning Dec. 22.
Exception Policies
| Date(s) of Impacted travel: | 29 April 2019 through 30 April 2019 |
| Applicable to tickets issued on or before: | 26 April 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 26 April 2019 |
| Applicable to tickets issued on or before: | 25 April 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 16 April 2019 through 30 November 2019 |
| Applicable to tickets issued on or before: | 17 April 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 16 April 2019 through 30 April 2019 |
| Applicable to tickets issued on or before: | 16 April 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 April 2019 |
| Applicable to tickets issued on or before: | 17 April 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.
Exception Policies
| Date(s) of Impacted travel: | 10 April 2019 through 11 April 2019 |
| Applicable to tickets issued on or before: | 09 April 2019 |
| Affected Area(s) to/from/through the following: |
Products & Services
Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.
Exception Policies
| Date(s) of Impacted travel: | 10 April 2019 through 11 April 2019 |
| Applicable to tickets issued on or before: | 09 April 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 10 April 2019 through 11 April 2019 |
| Applicable to tickets issued on or before: | 09 April 2019 |
| Affected Area(s) to/from/through the following: |
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News
As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.
Network Updates
Delta is building on its position as the leading global carrier in Boston and New York with the launch of two new international routes – nonstop service from Boston's Logan International Airport and New York's John F. Kennedy International Airport to London's Gatwick Airport will begin next summer in partnership with Virgin Atlantic.
Products & Services
Upgraded Boeing 777 aircraft offers more choice for customers with four different seat products.
Network Updates
Effective March 31, 2019, Air France begins nonstop service between Dallas/Ft. Worth and Paris Charles de Gaulle Airport.. The new route is operated with an Airbus A330 equipped with WiFi and the latest cabins featuring Business flat-beds, an enhanced Premium Economy, and more comfort in Economy.
Exception Policies
| Date(s) of Impacted travel: | 25 March 2019 |
| Applicable to tickets issued on or before: | 25 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 March 2019 through 25 March 2019 |
| Applicable to tickets issued on or before: | 24 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 22 March 2019 |
| Applicable to tickets issued on or before: | 22 March 2019 |
| Affected Area(s) to/from/through the following: |
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News
SkyTeam and its 19 members have decided to discontinue regional Go Passes, effective January 1, 2019. Since these passes were introduced 10 years ago, the customers’ needs have changed; therefore, the current offering has been updated to reflect customer demand.
Network Updates
Delta will have a new home at the Louis Armstrong New Orleans International Airport come May 15, when all its operations will begin from Concourse C at the newly built North Terminal.
Exception Policies
| Date(s) of Impacted travel: | 18 March 2019 |
| Applicable to tickets issued on or before: | 16 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 19 March 2019 |
| Applicable to tickets issued on or before: | 15 March 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Basic Economy is now available between Mexico and Europe (Europe Point-of-Sale only at this time). The expansion for trans-Atlantic travel comes as partners Air France-KLM, Alitalia and Virgin Atlantic each introduce a similar basic fare product across the Atlantic.
Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 15 March 2019 |
| Applicable to tickets issued on or before: | 14 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 12 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 12 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 10 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 11 March 2019 |
| Applicable to tickets issued on or before: | 10 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 March 2019 through 10 March 2019 |
| Applicable to tickets issued on or before: | 07 March 2019 |
| Affected Area(s) to/from/through the following: |
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News
Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.
Exception Policies
| Date(s) of Impacted travel: | 03 March 2019 through 04 March 2019 |
| Applicable to tickets issued on or before: | 03 March 2019 |
| Affected Area(s) to/from/through the following: |
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1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
