EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 16 April 2019 through 30 November 2019
Applicable to tickets issued on or before: 17 April 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 16 April 2019 through 30 April 2019
Applicable to tickets issued on or before: 16 April 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 19 April 2019
Applicable to tickets issued on or before: 17 April 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
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Products & Services

Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.

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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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Products & Services

Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.

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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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News

As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.

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Network Updates

Delta is building on its position as the leading global carrier in Boston and New York with the launch of two new international routes – nonstop service from Boston's Logan International Airport and New York's John F. Kennedy International Airport to London's Gatwick Airport will begin next summer in partnership with Virgin Atlantic.

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Products & Services

Upgraded Boeing 777 aircraft offers more choice for customers with four different seat products.

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Network Updates

Effective March 31, 2019, Air France begins nonstop service between Dallas/Ft. Worth and Paris Charles de Gaulle Airport.. The new route is operated with an Airbus A330 equipped with WiFi and the latest cabins featuring Business flat-beds, an enhanced Premium Economy, and more comfort in Economy.

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Exception Policies

Date(s) of Impacted travel: 25 March 2019
Applicable to tickets issued on or before: 25 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 24 March 2019 through 25 March 2019
Applicable to tickets issued on or before: 24 March 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
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Exception Policies

Date(s) of Impacted travel: 22 March 2019
Applicable to tickets issued on or before: 22 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

SkyTeam and its 19 members have decided to discontinue regional Go Passes, effective January 1, 2019. Since these passes were introduced 10 years ago, the customers’ needs have changed; therefore, the current offering has been updated to reflect customer demand.

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Network Updates

Delta will have a new home at the Louis Armstrong New Orleans International Airport come May 15, when all its operations will begin from Concourse C at the newly built North Terminal.

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Exception Policies

Date(s) of Impacted travel: 18 March 2019
Applicable to tickets issued on or before: 16 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 19 March 2019
Applicable to tickets issued on or before: 15 March 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
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Products & Services

Basic Economy is now available between Mexico and Europe (Europe Point-of-Sale only at this time). The expansion for trans-Atlantic travel comes as partners Air France-KLM, Alitalia and Virgin Atlantic each introduce a similar basic fare product across the Atlantic.

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Exception Policies

Date(s) of Impacted travel: 10 March 2019 through 15 March 2019
Applicable to tickets issued on or before: 14 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 13 March 2019 through 14 March 2019
Applicable to tickets issued on or before: 12 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 13 March 2019 through 14 March 2019
Applicable to tickets issued on or before: 12 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 10 March 2019 through 14 March 2019
Applicable to tickets issued on or before: 10 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 10 March 2019 through 11 March 2019
Applicable to tickets issued on or before: 10 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 March 2019 through 10 March 2019
Applicable to tickets issued on or before: 07 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

News

Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.

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Exception Policies

Date(s) of Impacted travel: 03 March 2019 through 04 March 2019
Applicable to tickets issued on or before: 03 March 2019
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 March 2019 through 04 March 2019
Applicable to tickets issued on or before: 03 March 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 March 2019 through 04 March 2019
Applicable to tickets issued on or before: 02 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 March 2019
Applicable to tickets issued on or before: 01 March 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 February 2019 through 24 February 2019
Applicable to tickets issued on or before: 22 February 2019
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

News

As part of a planned maintenance from 11:00pm ET on Saturday, February 23rd through Sunday, February 24th at 4:00am ET, SkyMiles Members will not be able to log in to delta.com or the Fly Delta app, redeem miles, visit My Trips or check in for a flight through their SkyMiles account, for about five hours.

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Exception Policies

Date(s) of Impacted travel: 20 February 2019
Applicable to tickets issued on or before: 19 February 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 22 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

News

As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K., effective immediately, after suspending them in February of 2018. With the reintroduction of these fares, Travel Agents will be also be able to purchase fares for Virgin Atlantic’s Economy Delight product on DL-marketed/VS-operated flights for exit UK itineraries. Delta Comfort+® and Virgin Atlantic’s Economy Delight products offer benefits including, but not limited to, additional recline on longer flights, extra legroom and priority boarding that many customers value when flying.

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News

As part of Delta’s ongoing effort to be the easiest airline to do business with, Delta recently announced an enhancement for changes to the ticketing process, when using Same Day Travel (SDT). Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta. This new enhancement will allow Travel Agencies to maintain ownership of their tickets, even after making SDT changes.

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Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 15 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 February 2019 through 13 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 11 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 February 2019
Applicable to tickets issued on or before: 09 February 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 09 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 13 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
Read more >

News

Effective immediately, DL-marketed/VS-operated Economy Delight fares will now price exit the U.S. The original pricing functionality was suspended in July 2018 due to confusion in the market that a customer was purchasing a VS Premium product.

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Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 09 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

News

New! Enhancements to Agency On-demand Reports now include additional data and calculations on the Performance tab that drive improved operational decisions. Data views include quarterly year-over-year percentages (or equivalent point change) for all values currently provided at the term, branch, and O&D level.

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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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