EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 20 February 2019
Applicable to tickets issued on or before: 19 February 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 22 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

News

As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K., effective immediately, after suspending them in February of 2018. With the reintroduction of these fares, Travel Agents will be also be able to purchase fares for Virgin Atlantic’s Economy Delight product on DL-marketed/VS-operated flights for exit UK itineraries. Delta Comfort+® and Virgin Atlantic’s Economy Delight products offer benefits including, but not limited to, additional recline on longer flights, extra legroom and priority boarding that many customers value when flying.

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News

As part of Delta’s ongoing effort to be the easiest airline to do business with, Delta recently announced an enhancement for changes to the ticketing process, when using Same Day Travel (SDT). Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta. This new enhancement will allow Travel Agencies to maintain ownership of their tickets, even after making SDT changes.

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Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 15 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 12 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 February 2019 through 13 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 11 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 February 2019
Applicable to tickets issued on or before: 09 February 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 09 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 13 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
Read more >

News

Effective immediately, DL-marketed/VS-operated Economy Delight fares will now price exit the U.S. The original pricing functionality was suspended in July 2018 due to confusion in the market that a customer was purchasing a VS Premium product.

read more >

Exception Policies

Date(s) of Impacted travel: 08 February 2019 through 09 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

News

New! Enhancements to Agency On-demand Reports now include additional data and calculations on the Performance tab that drive improved operational decisions. Data views include quarterly year-over-year percentages (or equivalent point change) for all values currently provided at the term, branch, and O&D level.

read more >

Exception Policies

Date(s) of Impacted travel: 07 February 2019 through 08 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 February 2019 through 07 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 February 2019 through 06 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 February 2019 through 06 February 2019
Applicable to tickets issued on or before: 04 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Products & Services

Delta customers travelling in the First Class cabin will soon have the option to choose their meal days in advance through the airline's popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered.

read more >

Exception Policies

Date(s) of Impacted travel: 03 February 2019
Applicable to tickets issued on or before: 03 February 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 February 2019 through 04 February 2019
Applicable to tickets issued on or before: 01 February 2019
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 February 2019
Applicable to tickets issued on or before: 02 February 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Customers travelling on select flights between London-Heathrow, Atlanta, and New York-JFK will receive signature treats from each airline including cocktails, Love Heart sweets, warm cookies and Virgin Atlantic Happy Socks.

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Exception Policies

Date(s) of Impacted travel: 31 January 2019 through 01 February 2019
Applicable to tickets issued on or before: 31 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 January 2019
Applicable to tickets issued on or before: 29 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 January 2019 through 30 January 2019
Applicable to tickets issued on or before: 28 January 2019
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 January 2019 through 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Cleveland, OH (CLE)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC,  Canada (YUL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 January 2019 through 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Chicago, IL - Midway (MDW)
  • Chicago, IL - O’Hare (ORD)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 January 2019 through 28 January 2019
Applicable to tickets issued on or before: 26 January 2019
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis-St. Paul, MN (MSP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
Read more >

Products & Services

Delta now offers Basic Economy from the U.S. to China (one-way only). This expansion is part of Delta's ongoing effort to make the fare product available in more international markets. Basic Economy is also available to Singapore in the APAC region

read more >

News

Effective Jan. 21- Feb. 28, an underground water line replacement will close lower level lanes at LAX's Terminal 2. For this time period, vehicles will be unable to use the inner lanes closest to the curb and pedestrians will need to follow signs to the next available stop for car rental shuttles and Taxi Zone.

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Network Updates

Delta is giving its Raleigh-Durham customers even more options with new daily nonstop service to Pittsburgh and weekend service to New Orleans beginning June 8, 2019.

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Exception Policies

Date(s) of Impacted travel: 22 January 2019 through 23 January 2019
Applicable to tickets issued on or before: 22 January 2019
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 January 2019 through 23 January 2019
Applicable to tickets issued on or before: 22 January 2019
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 January 2019 through 23 January 2019
Applicable to tickets issued on or before: 21 January 2019
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Date(s) of Impacted travel: 22 January 2019
Applicable to tickets issued on or before: 21 January 2019
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Date(s) of Impacted travel: 22 January 2019
Applicable to tickets issued on or before: 20 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 19 January 2019 through 20 January 2019
Applicable to tickets issued on or before: 18 January 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

News

For the second year in a row, Delta was named the top U.S. airline in the WSJ's Middle Seat Scorecard ranking of the Best and Worst U.S. Airlines.

read more >

Exception Policies

Date(s) of Impacted travel: 19 January 2019 through 20 January 2019
Applicable to tickets issued on or before: 17 January 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 18 January 2019 through 19 January 2019
Applicable to tickets issued on or before: 17 January 2019
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 January 2019 through 18 January 2019
Applicable to tickets issued on or before: 15 January 2019
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 14 January 2019
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 13 January 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 13 January 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: 13 January 2019
Applicable to tickets issued on or before: 12 January 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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