![](/content/agency/il/en/news/exception-policy-archive/2024/july-2024/technology-outage---delta-systemwide-travel---bulletin-6.damAsset.20180917T153528.2980400.html/content/dam/agency/global/image-list/transparent.png)
Technology Outage - Delta Systemwide Travel - Bulletin 6
TRAVEL EXCEPTION POLICY ADVISORY
Technology Outage - Delta Systemwide Travel - Bulletin 6
ISSUED: July 23, 2024, 12:20PM ET
Delta is offering a refund exception for customers with tickets issued on DL006 ticket stock.
Please see Refunds and PNR Documentation below for complete details.
For Tickets Issued On or Before: |
|
Impacted Travel Dates: |
|
For Travel to/from/through: |
|
Waiver Codes and PNR Documentation*
Used to waive change fee or Basic Economy cancellation charge, if applicable
Waiver Code Placement:
|
|
New Travel Originates On or Before: |
|
New Ticket Must be Rebooked and Reissued On or Before: |
|
For Travel on: |
|
Ticket Stock: |
|
Refunds and PNR Documentation* Delta is offering an exception for any customer with tickets issued on or before July 23, 2024, with impacted travel dates between July 19 – 28, 2024. Any un-flown DL-marketed/DL-operated segments ticketed on DL006 that were scheduled during these impacted travel date(s) are eligible for a refund upon request, if the customer elects to cancel their reservation. For these customers, Delta is allowing refunds for wholly unused tickets or the unflown portion of partially used tickets. Wholly Unused Tickets
Partially Used Tickets or Wholly Unused Tickets Reissued by Delta
In addition, if a customer’s flight is cancelled by Delta due to this event, and no other alternate flights are acceptable, travel agents may refund totally unused non-refundable ticket(s) through normal ARC/BSP processing. Utilize the Travel Agent Travel Exception Policy Online Refund form to submit a qualifying refund request if:
|
|
Partner Information |
|
*Additional Details Review the Travel Exception Policy – Travel Agent Guidelines in the Policy Library, for additional details or contact Global Sales Support or Delta Reservations for assistance. DELTA’S TRAVEL EXCEPTION POLICY MAY CHANGE AT ANY TIME WITHOUT ADVANCE NOTICE.
|