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Self-Service Exceptions
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations - Overview (IROP)
Irregular Operations Rebooking Policy for Travel Agency Partners
Schedule Change Rebooking Policy for Travel Agency Partners
Schedule Change and Ticket Revalidation General Overview
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Domestic Routing and Maximum Connecting Time Instructions
Electronic Miscellaneous Document – Standalone (EMD-S)
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Multiple Tickets in the Same PNR For the Same Person
No Show Policy
Paying for a Ticket
Refund, Exchange and Void Guidelines
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Ticket Validity
Seat Programs
Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)
The REAL ID Act
Travel Documentation and Other International Travel Requirements
Special Fare Programs
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Medical Fare Program
SkyTeam Travel Passes
Sports/University
Unique Taxes & Fees
International Premium Cabin Travel Tax
International Ticketing Charge (ITC)
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Agent Code of Conduct
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Israel Consumer Protection Law
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs

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Exception Policy Archive
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Agent Resources

Coronavirus-Related
Resources for Coronavirus International and Regional Travel Restrictions
Ticket Validity Extension Through Year-End 2023
U.S. Entry Requirements due to COVID-19
Verifying Ticket Validity for Tickets issued on DL006 Ticket Stock
General Information
Agency Website Information
Contracts of Carriage
Delta Scheduled Service to Cuba – FAQs
Delta's Fare Basis Code Structure
Delta, Air France, KLM, and Virgin Atlantic Joint Display Guidelines
General Contact Information
Identifying and Servicing Post-Purchase Upgrades
Tax Information
Partner Information
Air France and KLM Agent Resources
Airline Partnerships
Codeshare Partners
Delta - Aeromexico Joint Cooperation Agreement
Delta and Korean Air Transpacific Joint Venture
Delta-Virgin Atlantic Transatlantic Joint Venture
Equity Partners
SkyTeam Alliance
Strategic Partners
Tools & Queues
Cancel Check-in & Ticket Status Tools
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products

Products & Services

Baggage
Baggage - Update to IATA Baggage Allowance and Charge Rules
Baggage Information
Delta's Through-Checked Baggage Policy
Extra Seat - Cabin Baggage
Real - Time Bag Tracking
Check-in
Check-in Options
Check-in Requirements
Delta One® At LAX
SkyPriority®
eCertificate Programs
Delta eCerts - Non-Cash Incentive Products
Delta eCredits
Delta eGift/Gift Cards
In-flight
Delta Comfort+®
Delta One ®
Delta Premium Select
Entertainment/Movies
First Class
In-flight Wi-Fi
Main Cabin
Meal Service
Special Meal Requests (SPML)
Other Programs & Services
Basic Economy
BlueBiz
Charter Flights
Delta Cargo
Delta FlyReady App
Delta Meeting Network
Delta Private Jets®
Delta Shuttle®
Delta Sky Club®
Delta's Universal Air Travel Plan (UATP)
Fly Delta App
SkyTeam® Global Meetings
Other Transportation
Delta’s Air+Rail Program
Europe - Train Service from AMS
Pet
Pet Policies
Service and Support Animals
SkyMiles
SkyMiles® Program
Special Services
Assistive Devices
Extra Seat - Personal Comfort
Onboard Medical Oxygen
Peanut Allergy Policy
Travelers with Disabilities
Unaccompanied Minor (UMNR) Service
Wheelchair Services
 
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