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EXCEPTION POLICIES

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Network Updates

Five Years of Our Joint Venture: New Routes and Elevated Experiences

This year marks the five-year anniversary of Delta Air Lines’ Joint Venture (JV) partnership with Air France, KLM and Virgin Atlantic.

Products & Services

Fast, free Wi-Fi now on most transatlantic routes

Read the latest on international and regional rollout of fast, free Wi-Fi.

News

Electronic Travel Authorization requirements for travel to Israel

Delta will restart daily nonstop service from Tel Aviv (TLV) to New York-JFK (JFK) on 2 April.

Products & Services

Cheers to 100 years: Delta partners with luxury Champagne brand Taittinger

This spring, Delta will begin serving Champagne Taittinger in its Delta One cabin on international flights.

Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1

Date(s) of Impacted travel:	18 February 2025 through 19 February 2025
Applicable to tickets issued on or before:	17 February 2025
Affected Area(s) to/from/through the following:	Charlotte, NC (CLT) Fayetteville, AR (XNA) Little Rock, AR (LIT) Memphis, TN (MEM) Nashville, TN (BNA) Oklahoma, OK (OKC) Raleigh Durham, NC (RDU) Springfield, MO (SGF) Tulsa, OK (TUL) Wichita, KS (ICT)

Exception Policies

Toronto Airport Closure - Bulletin 1

Date(s) of Impacted travel:	17 February 2025 through 20 February 2025
Applicable to tickets issued on or before:	17 February 2025
Affected Area(s) to/from/through the following:	Toronto, Canada (YYZ)

Exception Policies

Northeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	15 February 2025 through 16 February 2025
Applicable to tickets issued on or before:	14 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Albany, NY (ALB) Bangor, ME (BGR) Binghamton, NY (BGM) Boston, MA (BOS) Buffalo, NY (BUF) Burlington, VT (BTV) Hartford, CT (BDL) Harrisburg, PA (MDT) Ithaca, NY (ITH) Montreal, QC, CA (YUL) Newark, NJ (EWR) New York, NY (JFK) New York, NY (LGA) Philadelphia, PA (PHL) Pittsburgh, PA (PIT) Providence, RI (PVD) Portland, ME (PWM) Rochester, NY (ROC) Syracuse, NY (SYR) White Plains, NY (HPN) Worcester, MA (ORH)

Exception Policies

Upper Midwest Winter Weather - Bulletin 2

Date(s) of Impacted travel:	12 February 2025 through 15 February 2025
Applicable to tickets issued on or before:	13 February 2025
Affected Area(s) to/from/through the following:	Alpena, MI (APN) Appleton, WI (ATW) Bloomington, IL (BMI) Cedar Rapids, IA (CID) Chicago - Midway, IL (MDW) Chicago - O'Hare, IL (ORD) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Des Moines, IA (DSM) Detroit, MI (DTW) Fort Wayne, IN (FWA) Grand Rapids, MI (GRR) Green Bay, WI (GRB) Indianapolis, IN (IND) Kalamazoo, MI (AZO) Lansing, MI (LAN) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) Montreal, QC, Canada (YUL) Saginaw, MI (MBS) South Bend, IN (SBN) Toronto, ON, Canada (YYZ) Traverse City, MI (TVC)

Exception Policies

Upper Midwest Winter Weather - Bulletin 1

Date(s) of Impacted travel:	12 February 2025 through 13 February 2025
Applicable to tickets issued on or before:	12 February 2025
Affected Area(s) to/from/through the following:	Alpena, MI (APN) Appleton, WI (ATW) Bloomington, IL (BMI) Cedar Rapids, IA (CID) Chicago - Midway, IL (MDW) Chicago - O'Hare, IL (ORD) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Detroit, MI (DTW) Fort Wayne, IN (FWA) Grand Rapids, MI (GRR) Green Bay, WI (GRB) Indianapolis, IN (IND) Kalamazoo, MI (AZO) Lansing, MI (LAN) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) Montreal, QC, Canada (YUL) Saginaw, MI (MBS) South Bend, IN (SBN) Toronto, ON, Canada (YYZ) Traverse City, MI (TVC)

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1

Date(s) of Impacted travel:	11 February 2025 through 12 February 2025
Applicable to tickets issued on or before:	10 February 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Charleston, WV (CRW) Charlottesville, VA (CHO) Evansville, IN (EVV) Greensboro, NC (GSO) Lexington, KY (LEX) Louisville, KY (SDF) Norfolk, VA (ORF) Philadelphia, PA (PHL) Richmond, VA (RIC) Roanoke, VA (ROA) Springfield, MO (SGF) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA)

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	08 February 2025 through 09 February 2025
Applicable to tickets issued on or before:	07 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Boston, MA (BOS) Hartford, CT (BDL) Harrisburg, PA (MDT) Newark, NJ (EWR) New York, NY (JFK) New York, NY (LGA) Philadelphia, PA (PHL) Providence, RI (PVD) Portland, ME (PWM) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	05 February 2025 through 06 February 2025
Applicable to tickets issued on or before:	04 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Bloomington, IL (BMI) Boston, MA (BOS) Charlottesville, VA (CHO) Chicago O’Hare, IL (ORD) Chicago Midway, IL (MDW) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Detroit, MI (DTW) Fort Wane, IN (FWA) Harrisburg, PA (MDT) Indianapolis, IN (IND) Kansas City, MO (MCI) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Roanoke, VA (ROA) South Bend, IN (SBN) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Washington D.C. Airport Closure - Bulletin 1

Date(s) of Impacted travel:	30 January 2025 through 30 January 2025
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:	Washington D.C. - Dulles (IAD) Washington D.C. - Reagan (DCA) Baltimore, MD (BWI)

News

Wall Street Journal names Delta ‘Top U.S. Airline’ for the fourth consecutive year

The Wall Street Journal noted that Delta stood out in nearly every category it measures for its annual scorecard.

Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1

Date(s) of Impacted travel:	23 January 2025 through 24 January 2025
Applicable to tickets issued on or before:	23 January 2025
Affected Area(s) to/from/through the following:	Belfast City Airport, GB (BHD) Cork, IE (ORK) Dublin, IE (DUB)

Exception Policies

Gulf Coast Winter Weather - Bulletin 3

Date(s) of Impacted travel:	20 January 2025 through 24 January 2025
Applicable to tickets issued on or before:	22 January 2025
Affected Area(s) to/from/through the following:	Albany, Georgia (ABY) Alexandria, Louisiana (AEX) Augusta, Georgia (AGS) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Birmingham, Alabama (BHM) Brunswick, Georgia (BQK) Charleston, South Carolina (CHS) Columbia, South Carolina (CAE) Columbus, Georgia (CSG) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Dothan, Alabama (DHN) Fayetteville, North Carolina (FAY) Fort Walton Beach, Florida (VPS) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Hobby, Houston, Texas (HOU) Houston Intercontinental, Houston, Texas (IAH) Jackson, Mississippi (JAN) Jacksonville, North Carolina (OAJ) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Mobile, Alabama (MOB) Monroe, Louisiana (MLU) Montgomery, Alabama (MGM) Myrtle Beach, South Carolina (MYR) New Orleans, Louisiana (MSY) Panama City, Florida (ECP) Pensacola, Florida (PNS) Raleigh Durham, North Carolina (RDU) San Antonio, Texas (SAT) Savannah, Georgia (SAV) Shreveport, Louisiana (SHV) Tallahassee, Florida (TLH) Valdosta, Georgia (VLD) Wilmington, North Carolina (ILM)

Products & Services

The year in lounges: Delta One Lounge coming to SEA and more for 2025

Learn more about Delta's Sky Club expansions, openings and upgrades for 2025.

News

Cirium names Delta most on-time North American airline, Platinum Award winner

Delta has once again earned the Platinum Award for operational excellence from aviation analytics firm Cirium by delivering the best on-time performance among airlines in North America in 2024.

Exception Policies

Atlanta Winter Weather - Bulletin 2

Date(s) of Impacted travel:	20 January 2025 through 22 January 2025
Applicable to tickets issued on or before:	21 January 2025
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Gulf Coast Winter Weather - Bulletin 2

Date(s) of Impacted travel:	20 January 2025 through 22 January 2025
Applicable to tickets issued on or before:	20 January 2025
Affected Area(s) to/from/through the following:	Albany, Georgia (ABY) Alexandria, Louisiana (AEX) Augusta, Georgia (AGS) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Birmingham, Alabama (BHM) Brunswick, Georgia (BQK) Charleston, South Carolina (CHS) Columbia, South Carolina (CAE) Columbus, Georgia (CSG) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Dothan, Alabama (DHN) Fayetteville, North Carolina (FAY) Fort Walton Beach, Florida (VPS) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Hobby, Houston, Texas (HOU) Houston Intercontinental, Houston, Texas (IAH) Jackson, Mississippi (JAN) Jacksonville, North Carolina (OAJ) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Mobile, Alabama (MOB) Monroe, Louisiana (MLU) Montgomery, Alabama (MGM) Myrtle Beach, South Carolina (MYR) New Orleans, Louisiana (MSY) Panama City, Florida (ECP) Pensacola, Florida (PNS) Raleigh Durham, North Carolina (RDU) San Antonio, Texas (SAT) Savannah, Georgia (SAV) Shreveport, Louisiana (SHV) Tallahassee, Florida (TLH) Valdosta, Georgia (VLD) Wilmington, North Carolina (ILM)

Exception Policies

Atlanta Winter Weather - Bulletin 1

Date(s) of Impacted travel:	20 January 2025 through 21 January 2025
Applicable to tickets issued on or before:	19 January 2025
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Gulf Coast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	20 January 2025 through 21 January 2025
Applicable to tickets issued on or before:	19 January 2025
Affected Area(s) to/from/through the following:	Alexandria, Louisiana (AEX) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Intercontinental, Houston, Texas (IAH) Houston Hobby, Houston, Texas (HOU) Jackson, Mississippi (JAN) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Monroe, Louisiana (MLU) New Orleans, Louisiana (MSY) San Antonio, Texas (SAT) Shreveport, Louisiana (SHV)

Exception Policies

Northeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	18 January 2025
Affected Area(s) to/from/through the following:	Boston, MA (BOS) Newark, NJ (EWR) Philadelphia, PA (PHL) White Plains, NY (HPN) New York, NY (JFK) New York, NY (LGA)

Exception Policies

Washington D.C. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025
Applicable to tickets issued on or before:	17 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Washington D.C. - Dulles (IAD) Washington D.C. - Reagan (DCA)

Exception Policies

Southern California Wildfires - Bulletin 4

Date(s) of Impacted travel:	08 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	15 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 3

Date(s) of Impacted travel:	08 January 2025 through 16 January 2025
Applicable to tickets issued on or before:	13 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 2

Date(s) of Impacted travel:	08 January 2025 through 12 January 2025
Applicable to tickets issued on or before:	10 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 1

Date(s) of Impacted travel:	08 January 2025 through 10 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	10 January 2025 through 11 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Atlanta, GA (ATL) Charlotte, NC (CLT) Charlottesville, VA (CHO) Chattanooga, TN (CHA) Columbia, SC (CAE) Fayetteville, NC (FAY) Greensboro, NC (GSO) Greenville, SC (GSP) Norfolk, VA (ORF) Raleigh, NC (RDU) Richmond, VA (RIC) Roanoke, VA (ROA)

Exception Policies

Central Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	09 January 2025
Applicable to tickets issued on or before:	07 January 2025
Affected Area(s) to/from/through the following:	Birmingham, AL (BHM) Dallas, TX (DAL) Dallas-Fort Worth, TX (DFW) Huntsville, AL (HSV) Knoxville, TN (TYS) Little Rock, AR (LIT) Memphis, TN (MEM) Nashville, TN (BNA) Shreveport, LA (SHV)

Exception Policies

Central U.S. Winter Weather - Bulletin 3

Date(s) of Impacted travel:	04 January 2025 through 07 January 2025
Applicable to tickets issued on or before:	06 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 2

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	04 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	03 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Cincinnati, OH (CVG) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

New Orleans Security Situation - Bulletin 1

Date(s) of Impacted travel:	01 January 2025 through 03 January 2025
Applicable to tickets issued on or before:	01 January 2025
Affected Area(s) to/from/through the following:	New Orlean, LA (MSY)

Products & Services

All aboard: Delta One Lounge at Boston Logan International offers fine dining with a seafaring flair

Accessible through the Delta Sky Club on Concourse E at Boston Logan International Airport, the 6,700-square-foot exclusive dining lounge will offer guests a one-of-a-kind culinary experience and includes details that pay homage to Boston's maritime heritage.

Exception Policies

Liberia International Airport Closure - Bulletin 1

Date(s) of Impacted travel:	18 November 2024 through 21 November 2024
Applicable to tickets issued on or before:	18 November 2024
Affected Area(s) to/from/through the following:	Liberia, CR (LIR)

Exception Policies

Tropical Depression Nineteen - Bulletin 1

Date(s) of Impacted travel:	14 November 2024 through 17 November 2024
Applicable to tickets issued on or before:	14 November 2024
Affected Area(s) to/from/through the following:	Belize City, BZ (BZE) San Pedro Sula, HN (SAP)

News

Take Flight in Comfort and Style with Delta Air Lines, Air France, KLM and Virgin Atlantic’s Joint Network

Enjoy Tailored Experiences Across the Network

Exception Policies

Tropical Storm Rafael - Bulletin 1

Date(s) of Impacted travel:	05 November 2024 through 07 November 2024
Applicable to tickets issued on or before:	05 November 2024
Affected Area(s) to/from/through the following:	Havana, CU (HAV) Key West, FL (EYW) Montego Bay, JM (MBJ)

Exception Policies

Typhoon Kong-Rey - Bulletin 1

Date(s) of Impacted travel:	30 October 2024 through 31 October 2024
Applicable to tickets issued on or before:	29 October 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Policy Updates

How Delta is complying with the new DOT refund rules

Second only to safety, Delta’s priority is to do right by our customers when delays or cancellations happen.

Exception Policies

Israel Security Situation - Bulletin 10

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 10 - Update

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Network Updates

Delta signs codeshare agreement with Saudia

The agreement builds on the airlines’ existing interline relationship and will expand the choice of destinations for Delta customers between North America and the Arabian Peninsula.

Products & Services

Luxe new Delta One Lounge rounds out premium ground experience at LAX

Delta is bringing the premium lounge experience to West Coast customers with the opening of the Delta One Lounge at LAX.

Products & Services

Delta Unveils New Cabin Interior Across Its Fleet

New cabin design enhances customer experience and showcases the future of flying with Delta.

Exception Policies

Sarasota Infrastructure - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 24 October 2024
Applicable to tickets issued on or before:	13 October 2024
Affected Area(s) to/from/through the following:	Sarasota, FL (SRQ)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	10 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA) Orlando, FL (MCO)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	09 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Hurricane Milton - Florida - Bulletin 3

Date(s) of Impacted travel:	07 October 2024 through 10 October 2024
Applicable to tickets issued on or before:	08 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Miami, FL (MIA) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA) West Palm Beach, FL (PBI)

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