デルタ航空のすべての予約は、デルタ航空運送約款およびすべての適用運賃規定に従うものとします。デルタ航空のGDS予約ポリシーに関するガイドラインは、デルタ航空の航空輸送の確保、予約および発券を行うGDSの使用に関し、皆様に明確な知識を提供するために設定されています。また、すべてのお客様に柔軟な価格設定と旅程を提供するための、運賃規定準拠に焦点を当てています。これら規定を遵守することで、多数の割引運賃が提供可能となるうえ、ビジネスのお客様のために空席を確保することも可能となり、お客様に大きな利益をもたらすこととなります。

デルタ航空は、GDSサービスを使用した当社のお客様への座席予約および発券の際、すべてのユーザーが一貫した処理を行えるよう、提携旅行会社の皆様に情報を提供していきます。デルタ航空のポリシーに違反するとみなされるGDSの利用に対しては、相応な処置が取られますのでご注意ください。

そのような違反を回避するため、以下のリンクをご参照のうえ、予約規定と不正な航空券発行についてご確認ください。いかなる状況においても、デルタ航空の社員またはデルタ航空の認定旅行会社による、デルタ航空の運賃規定のポリシーに違反する不正な発券行為の提案または要求は禁じられています。

JV予約ポリシーに関するガイドライン （英語版）

用語の意味

デビットメモの処理手数料

デルタ航空は、発行された各デビットメモに対し$50の処理手数料をそれぞれご請求します。

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Back-To-Back Ticketing

Delta's policy as stated in tariff rule 100 specifically prohibits the practice of back-to-back ticketing, which is defined as follows: The issuance or use of coupons from two or more tickets issued at round-trip fares or the combination of two or more round-trip fares end to end on the same ticket, for the purpose of circumventing applicable tariff rules such as advance purchase and minimum stay requirements.

Agents engaging in this practice are held accountable for these violations and appropriate action is taken, including issuing debit memos, and where appropriate, terminating their Delta appointment.

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Canceling Reservations

Segments must be canceled and inventory released immediately when a ticket has not been purchased in accordance with the fare rule, or when notified by a customer that travel is no longer needed, whichever comes first. Canceled space for one passenger shall not be used for another customer even if that customer desires an identical itinerary.

TSA Secure Flight Passenger Data – Industry Mandate

Secure Flight Passenger Data is required for each passenger and segment. PNRs without complete SFPD may be subject to cancellation shortly before the 72 hour TSA deadline for providing this information.

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チャーニング

チャーニングとは、発券期限の回避または延長、在庫の保留、GDSのノルマ達成などのため、1人以上の旅客名記録やGDSにわたって同じもしくは異なるサービスクラスの同一旅程を繰り返し予約したりキャンセルしたりすることをさします。予約が作成された最初の日の予約およびキャンセルなどのアクションはチャーニングの算出からは除外されます。

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Claim PNR

Claim PNR allows travel agencies to programmatically take control of Delta created bookings for ticketing purposes in markets that are not e-ticket eligible. Delta created bookings that are wholly e-ticket eligible will be secured and unavailable for automated transfer of control (Claim) by travel agencies via their GDS.

Delta bookings such as those with more than 9 passengers or those booked in SkyMiles award classes are secured and continue to be excluded from Claim functionality.

If you have additional questions, please contact your GDS Help Desk.

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Dual Automation

A GDS subscriber that uses more than one GDS in its business must book and ticket a specific passenger itinerary within the same GDS.

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重複予約

一つのGDS登録者によって作成された重複予約はすべて、次に挙げる例をはじめとして禁止されています：

• 同じ旅程かどうかに関わらず、同じ旅客名が記載されている複数の旅程

• サービスクラスや予約方法に関わらず、同じフライトで1つ以上の座席を予約したり、同じ時間帯に別のフライトを予約すること

また、1つまたは複数のPNRもしくはGDS間で作成された各セグメントが利用不可能なご予約はできません。重複区間に関する料金適用の例は、前の表にあるリンクをクリックするとご覧いただけます。

ご注意： すべてのお客様に最も正確な空席状況をお知らせするために、 2011年2月14日より、デルタ航空では重複予約を確認し次第キャンセルしております。これらの予約在庫は空席状況として戻されます。

キャンセル防止のために必要なスカイマイル番号

デルタ航空では、同姓同名の2名の旅客が別の予約において同じ旅程で旅行するケース（例：父親と息子が同名）があることを理解しております。重複予約のキャンセルを防ぐために、仮に発券済みの予約であったとしても、両方の旅客がスカイマイルに入会し、それぞれの旅客のスカイマイル会員番号がPNRに入力されていることを確認してください。  

ポリシー違反の罰金 

$10の罰金は、旅客に対してではなく、区間に対して課せられるようになりました。該当区間内の旅客数が1人であるか複数であるかに関わらず、1区間あたり$10が課せられます。

以下に、1区間あたり$10の料金の算出方法について例を挙げて詳しく説明します。

• 同一PNR内にある重複区間のPNR例

• 同一IATA番号内にあるPNRでの重複区間のPNR例

太字の CANCELLED はセグメントがデルタ航空によってキャンセルされたことを意味し、太字の KEPT はセグメントがPNRで有効なままであることを意味します。

一つのGDS登録者によって作成された重複予約はすべて、次に挙げる例をはじめとして禁止されています：

• 同じ旅程かどうかに関わらず、同じ旅客名が記載されている複数の旅程

• サービスクラスや予約方法に関わらず、同じフライトで1つ以上の座席を予約したり、同じ時間帯に別のフライトを予約すること

• 旅行の実施が論理的に不可能な場合の、偽りの予約を作成すること

• 同一のPNR内で作成された重複、または複数のPNRを作成することで作られた重複

同一PNR内にある重複区間のPNR例： 

複数の空港都市

1 DL5070Y 02JAN5 ATLJFK HK1 830A 1045A - CANCELLED
2 DL 904Y 02JAN5 ATLLGA HK1 840A 1108A - KEPT
** 旅客はJFK行きとLGA行きの両方の予約を確定できません
** 1つの重複区間に対して$10の料金が生じます 

複数のフライト日 

1 DL5070Y 02JAN5 ATLJFK HK2 830A 1045A - CANCELLED
1 DL5070Y 03JAN5 ATLJFK HK2 830A 1045A - KEPT
** 旅客は複数のフライト日の予約を確定できません
** 1つの重複区間に対して$10の料金が生じます 

異なる乗り継ぎ地点  

1 DL1094Y 2JAN5 ATLCVG HK4 650A 815A - CANCELLED
2 DL1743Y 2JAN5 CVGLAX HK4 855A 1032A - CANCELLED
3 DL 935Y 2JAN5 ATLLAX HK4 715A 846A - KEPT
** 旅客は直行便と乗り継ぎ便の両方の予約を確定できません
** 2つの重複区間に対して$20の料金が生じます（ATL-CVGおよびCVG-LAX）

2重区間

1 DL4630Y 02JAN5 STLATL HK1 948A 1225P - CANCELLED
2 DL4675Y 02JAN5 STLATL HK1 1155A 237P - KEPT
3 DL 82Y 02JAN5 ATLJFK HK1 230P 456P
** 旅客は同じ目的地への複数フライトの予約を確定できません
** 1つの重複区間に対して$10の料金が生じます（STL-ATL） 

異なるサービスクラス

1 DL 904Y 02JAN5 ATLLGA HK1 840A 1108A - CANCELLED
2 DL 904B 02JAN5 ATLLGA HK1 840A 1108A - KEPT
** 旅客は、同一または異なるフライトに複数のサービスクラスでの予約を確定できません
** 1つの重複区間に対して$10の料金が生じます（ATL-LGA）
 

同一IATA番号内にあるPNRでの重複区間のPNR例：

旅客のスミス様がレコードロケーターABCDEFでAMS-JFK間往復便を予約したとします。旅客は時間的に重複したPNRで予約確定できません。

元の予約

DL RECORD LOCATOR ABCDEF
1. 1SMITH/JOHNMR
SWI1GGHIJKL/XXXX/12345678/AMS
1 DL 81U 09JUN1 AMSJFK HK1 1240P 255P - CANCELLED
2 DL 80U 16JUN1 JFKAMS HK1 900P 1045A¥1 - CANCELLED
HA FAX-OSIDL CTCT Delta Travel Agency 404-123-4567

別の旅行日

DL RECORD LOCATOR GHIJKL
1. 1SMITH/JOHNMR
SWI1GLMNOPQ/XXXX/12345678/AMS
1 DL 81U 10JUN3 AMSJFK SS1 1240P 255P - KEPT
2 DL 80U 17JUN1 JFKAMS SS1 900P 1045A¥1 - KEPT
HA FAX-OSIDL CTCT Delta Travel Agency 404-123-4567
** 旅客は、元の予約を保留しながら他の出発日の予約を確定できません
** 2つの重複区間に対して$20の料金が生じます（AMS-JFKおよびJFK-AMS） 

または

別の旅程

DL RECORD LOCATOR MNOPQR ETKT ELIGIBLE
1. 1SMITH/JOHNMR
SWI1GRSTUVW/XXXX/12345678/AMS
1 DL 81U 09JUN1 AMSJFK HK1 1240P 255P - KEPT
2 ARNK
3 DL 141Y 17JUN3 BRUJFK SS1 1145A 200P - KEPT
** 旅客は、元の予約を保留しながら他の旅程の予約を確定できません
** 2つの重複区間に対して$20の料金が生じます（AMS-JFKおよびJFK-AMS）

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Fraudulent/Fictitious Bookings

Fraudulent, fictitious, or speculative bookings are forbidden. These are defined as reservations where a booking is entered into a GDS regardless of input codes, using fictional or fabricated names, with no intent for travel and is not directly related to a request from a passenger to purchase a ticket.

Examples of such bookings include reservations that list the following in the PNR:

• Schedule A/B/C

• Mouse/Mickey

• Smith/A/B/C

• Test/Delta

Additionally, creating such PNRs to hold or block reservations due to expected demand, customer indecision, or for any reason including, without limitation, to circumvent any of Delta Air Line's fare rules or policies is not permitted.

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Group Bookings

An acceptable group booking may include segments entered passively into a GDS. These passive segments must match segments already existing in Delta's Reservation System. Passive segments may only be entered at the time, and for the purpose, of ticket issuance.

Group bookings entered into a GDS that are not directly related to a customer request and are subsequently canceled prior to ticketing are considered speculative. Groups booked in a manner designed to circumvent these procedures are subject to penalties and/or cancellation by Delta Air Lines. This includes, without limitation, creating hidden groups by making multiple, small bookings which are intended as a group. Delta prohibits creating speculative and hidden group bookings.

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Inactive Segments

All inactive segments must be removed from the GDS PNR at least 24 hours before departure. Inactive segments include those with the status codes of HX, NO, UN, UC, SC, TK, US or WK. Inactive segments that are not cancelled 24 hours prior to departure are subject to Cost Recovery Fee charges from Delta.

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Inventory Circumvention

Delta manages inventory on an origin and destination (O&D) basis. Inventory that is available on a particular segment for one O&D may not be available for other O&Ds including the same segment. Delta's booking policy prohibits the creation of reservations with the intent to circumvent inventory management controls (e.g., married segment logic or journey controls) and/or to obtain inventory for ticket sales which Delta does not intend to offer for the passenger's actual O&D itinerary. Agents engaging in circumvention of Delta, Air France and KLM inventory controls will be held accountable for these violations.

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Off-Shore/Cross Border Ticketing

Delta's base commission structure varies by country. Delta-appointed travel agents shall not, directly or indirectly, circumvent the Delta base commission rate structure applicable to sales in one country by collecting base commissions at rates applicable in other countries, which encompasses the following:

• Through the establishment or use of an international branch office, satellite ticket printer or electronic transfer of ticketing data

• Through a commission sharing or referral arrangement with a travel agency in another country, or otherwise

Delta reserves the right to collect any amount of inappropriately retained base commissions and terminate the Delta ticketing authority of any Delta-appointed travel agents who participates in practices contrary to Delta's rules regarding its base commission structure.

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パッシブセグメント

許容される受動区間は、発券の目的でGDSに入力された区間で、既存の予約と一致していなければなりません。

GDS登録者は、クレームPNR機能が利用可能でパッシブセグメントの代わりに発券に使用できる場合は、クレームPNR機能を使用する必要があります。デルタ航空作成のPNRがクレーム可能な場合にパッシブセグメントを作成することはできません。

より優れたコストの管理とパッシブセグメントの使用に関する不正使用削減のため、デルタ航空ではこの強化を支援するGDSのパッシブセグメント通知を取り入れています。旅行会社がデルタ航空のパッシブセグメントを予約すると、デルタ航空はトランザクション後にパッシブセグメント通知（PK、PL、PU、PX）メッセージを受け取ります。

1.       デルタ航空は各パッシブセグメント通知メッセージを自動認証し、デルタ航空の内部予約システムに一致する区間があるかを確認します。

2.       デルタ航空の内部システムに同一の区間が存在しない場合、メッセージがGDS PNRに送り返され、パッシブセグメントのステータスコードを「NO」（未処理）に変更します。""

3.       SSRもまた拒否された区間に追加され、パッシブセグメントを含む区間は無効であることが記載されます。パッシブセグメントは、以下の1つまたは複数の理由によりデルタ航空に拒否される場合があります：

• 一致する旅程が見つからない

• 一致する名前が見つからない

• 一致する旅客数が見つからない

• 一致するサービスクラスが見つからない

• 区間がデルタ航空のキャンセル待ちリストにアクティブな状態で記載されている；パッシブのキャンセル待ちは認められません

• 一致するパッシブセグメントがすでに受領されている

• 旅行会社に発券権がないか、デルタ航空の拒否済み販売表に記載されている

• 予約済みのため区間が発券できない、または区間がすでに発券済みである

4.       業界基準では、パッシブセグメントは予約が航空会社の在庫システムで行われた後に「発券目的」のみに使用することを義務付けています。""デルタ航空は、パッシブセグメントを以下などの他の理由で使用することを許可しません：

• GDSのノルマ要件を満たすため

• 運賃規定を回避するため

• 管理機能を満たすため

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Premium Group Process

For all U.S.and exit U.S. point-of-sale locations (domestic and U.S. to international), when booking a premium group, follow the ticketing rules below:

• Group minimum – 10 passengers

• No discounts

• Tour Conductors can be negotiated - Valid for agencies only

• Customer contact – official agency only

• Booking inventory for Delta: Delta mainline

• Full payment will include taxes and surcharges applicable at the time of the fare quote and is non-refundable

• Equity cannot be used for future travel

• Feeder space will be allowed for domestic and international destinations  

• One free name change is permitted per ticket, 48 hours prior to departure. Agency must reissue the ticket. 

Premium Group Process

1. Agency (acting on behalf of the customer) contacts the Groups Specialty Sales Center (GSSC) Customer Experience Specialist for blocked domestic and International space via e-mail: GroupPrem@delta.com.
   
   
2. Full payment is required within 7 business days of booking. If payment is not received the blocked space will be canceled.
   
   
3. Confirmation letter, along with two forms describing Electronic Payment and Equity Card procedures, will be sent to the agency via e-mail.
   
   
4. Upon receipt of payment, Equity account will be credited.
   
   
5. Agency will control ticket issuance and use FOP DL Equity card.
   
   
6. Tickets must be issued at least 7 days prior to departure. When ticket issuance is complete, agency must send e-mail notification to the GSSC Customer Experience Supervisor (CES).

Post Booking

Additional information:

• Group questions and follow-up will be handled by the GSSC Customer Experience Supervisor (CES).

• Adding additional passengers to the group will be confirmed subject to availability using applicable fares at the time of booking.

• Agency will issue their own tickets with FOP DL Equity card (additional taxes and surcharges will be the responsibility of the agency).

• Agency will issue their own approved tour conductors.

• Once all tickets for the group have been issued (minimum of 7 days before departure), it is the agency’s responsibility to inform the Group Customer Service Coordinator desk that ticketing is complete.

• Group tickets are non refundable but can be reissued for future travel. Applicable penalties will apply.

• International feeder space is allowed based on available inventory at the time of booking.
• Once feeder space has been added for the entire group, the agency will be notified to make a deposit in the amount equal to the additional collection.

• One free name change is permitted per ticket, 48 hours prior to departure. Agency must reissue the ticket.

Payment Option

Electronic Payment Option (Preferred Method) - accounts will wire payment directly to the Delta Air Lines, Inc. account with JP Morgan Chase Bank, N.A.. Specific instructions will be provided via e-mail from the CES desk. Non-U.S. agency/customer accounts cannot wire payments to pay for their groups.

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セキュア・フライト旅客データ

TSAセキュア・フライトプログラムでは、旅行会社にお客様の正式なお名前、生年月日、および性別を入力するよう義務付けています。また、米国内線・国際線フライトにおける米国政府の警戒リストに対して、Redress Numberの入力も可能です。セキュア・フライト旅客情報が完全でないPNRは、キャンセルや航空券の使用停止の対象となる場合があり、予約違反手数料が課せられることもあります。

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特別サービスのリクエスト

予約記録（PNR）の旅程をご変更の場合は、元の予約でお申し込みされたすべての特別サービスを再度申請していただく必要があります。PNRの氏名が変更された場合、SSRの記録はPNRから削除されます。これには、大人の同伴なしの未成年者旅行や、特別食のリクエスト、セキュア・フライト旅客データなどが含まれます。旅程の一部のみにSSRメッセージが必要な場合、特別サービスのリクエストは全フライトに対してではなく、フライトごとに行っていただく必要があります。

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Test or Training PNRs

The training mode or non-billable segment status codes provided by the GDS must be used when testing situations or training personnel. Creating PNRs for training purposes using active sell segment status codes is prohibited.

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Valid Name Required

All Delta Air Lines reservations require a passenger name be provided which matches the government travel document being traveled on. 

Invalid Name Changes  

Name changes are not permitted on reservations unless entered for the purpose of correcting a misspelling of the passenger's name. Contact the Sales Support Center or a local Delta Reservation Office for assistance with misspellings to avoid cancellation of space.

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Wait Listing

Wait listing B, M, H, Q, K, L, S, U, T, X, V and E classes of service on Delta Air Lines is not permitted.

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Where is the Delta booking policy published?

The Delta Booking Policy is available on the Delta Professional Travel Agency website.

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How does policy enforcement affect my agency

All agencies are required to comply with all Delta Booking Policies and Procedures. Delta will audit booking activity, evaluating the results and take appropriate action when violations are identified.

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How will the fees be calculated?

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Does the booking policy and enforcement apply to bookings in all fare classes?

Yes.

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When did Delta begin assessing fees under this policy?

Delta began assessing fees on bookings made on or after June 1, 2008. However, Delta recently expanded the scope of the booking policy to include Inventory Circumvention which is effective for segments booked on or after October 1, 2012.  

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Is enforcement of the Booking Policy applied to booked or ticketed segments?

The Policy applies to booked segments, regardless of whether the itinerary is ultimately ticketed.

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How will itineraries that are booked but never ticketed or canceled be treated?

The Booking Policy and Enforcement applies regardless of whether the itinerary is ultimately ticketed or not. Any “DL” and “DL*” (i.e. Delta or Delta codeshare) segment booked and not canceled or not traveled is a direct loss to Delta not only in GDS fees but also lost inventory. 

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Does the booking policy and its enforcement apply to codeshare or interline itineraries?

Yes. The policy applies to all segments which contain Delta’s “DL” or “DL*” flight designator code. However, Delta reserves the right to enforce booking violations on Air France and KLM inventory ticketed on Delta ticket stock if appropriate.

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How does Delta monitor agency booking practices in regard to GDS activity?

Delta maintains auditing systems that provide the ability to review all GDS bookings and identify Booking Policy violations.

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What types of transactions generate GDS segment fees to Delta?

The GDSs charge Delta for almost all booking activity including, without limitation, sell, passive, cancel, waitlist, inactive and schedule change transactions.

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Is it appropriate for GDS users who maintain more than one GDS to copy PNR’s between GDS systems but ticket in only one system?

No; PNR’s are not to be copied between GDS’s for any reason.

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What about automation systems that continually look for lower fares and seats? If a lower fare is found the system will cancel and rebook to the lower fare. Does this impact Delta’s costs?

We are aware of software programs that search for lower fares or alternative seats. This practice adversely impacts Delta’s costs and Delta will assess fees in such instances.

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If the passenger does not provide a full first name, is the PNR subject to cancellation?

Yes, GDS Users must use the passenger’s full first name. The use of initials in lieu of the passenger’s full first name will subject the PNR to scrutiny and ultimately cancellation.

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Can GDS users create a PNR with passive segments to issue a client itinerary or invoice?

No, creating a PNR with Passive Segments to issue a client itinerary or invoice is a violation of Delta’s Booking Policy and violations of this nature will result in violation fees discussed above. Please contact your GDS regarding non billable booking practices.

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What about reservations made for fares that require 24-hour ticketing and the passenger is not ready to purchase the ticket?

If the passenger is not ready to purchase before expiration of the 24-hour ticketing period, the PNR must be canceled. This releases the inventory for sale to other customers who are ready to make their ticket purchases. Holding inventory beyond the 24-hour ticketing period is a violation of Delta’s booking policies and directly harms the airlines and other customers by preventing the sale of these seats to customers who are ready to purchase.

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What if a passenger is unable to provide a final itinerary for their trip?

Passengers may hold a single reservation under the terms of the published fare rules (e.g. 24 hour ticketing rules). Passengers may not hold duplicate, overlapping space for the purpose of shopping or firming an itinerary (e.g. alternate city/flight/date/class of service).

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What is Churning? 

Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service across one or more passenger name records or GDSs including, without limitation, to circumvent or extend ticketing time limits, hold inventory or to meet GDS productivity requirements. DL exclude from churning calculations all activity generated the same date the initial booking for a segment was created. 

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Can a name be changed on an already booked PNR?

In general, Delta does not allow a name to be changed on an existing PNR. The PNR would need to be canceled and a new reservation made using the current availability. In instances where a name change is authorized, it should be done through Delta Sales Support or Delta Reservations.

Click here to view the Notice of Booking Policy Enforcement.

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Cost Recovery Fee & FAQs

Notice of Cost-Recovery Fee For Delta Bookings On Amadeus, Travelport/Galileo, Sabre and WorldSpan

To: All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global Distribution Systems (GDS), including, but not limited to, all Delta Air Lines appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies, all Non-ARC Accredited Agencies and Travel Service Providers, all agency affiliates, travel service providers and corporations with a CTD designation, and all Non-Delta appointed Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre GDS, located within the 50 United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands (all such users collectively referred to herein as the “GDS Users” and all such GDS's collectively referred to herein as the “Distribution Providers”).
From: Delta Air Lines, Inc.

Re: Cost Recovery Fee Effective August 1, 2007 

Effective August 1, 2007, Delta is implementing a Cost Recovery Fee for all GDS Users (as defined above) who choose to use higher cost Distribution Products of the Distribution Providers (as defined above) to make Delta bookings. These GDS Users will be required to share in Delta’s increased distribution costs for such use. Delta bookings include all bookings utilizing the “DL” designator code.

One of Delta’s objectives is to cost-effectively provide its content across all distribution channels to its travel agency partners and corporate customers so that they may use the vehicle of their choice to sell Delta. Travel agencies and other GDS Users using Delta’s ‘Preferred Booking Products’ will have access to Delta’s content and will be exempt from the Cost Recovery Fee.

Delta recognizes that some travel agencies and other GDS Users may elect to access Delta content through a product of a Distribution Provider that is not considered a Preferred Booking Product. These ‘Other Booking Products’ are more expensive to Delta and, as such, GDS Users who elect to use these channels to book Delta content will be assessed a Cost Recovery fee in order to help defray these higher costs. Also, at a later date, Delta may elect to withhold content from GDS Users using one or more of these Other Booking Products.

Outlined below are Delta’s new policies and procedures

1. Eligible Agencies and Travel Service Providers

These policies and procedures apply to all Delta bookings made on or after August 1, 2007 and originating by GDS Users located in the 50 United States, the District of Columbia, Puerto Rico, and the US Virgin Islands.

2. Cost-Recovery Fee

The following fee is effective August 1, 2007 (last update November 5, 2007)

3. Invoicing and Settlement

A. Invoicing

a. Eligible Bookings. GDS Users will be invoiced based upon their net passenger segments (including billable passive segments) booked through an Other Booking Product, using the booking data provided to Delta by the applicable Distribution Provider. For example, if a GDS User uses the Other Booking Product of a Distribution Provider to create a 2-segment PNR for a single passenger to travel from ATL-LGA-ATL, this booking counts as two gross passenger segments. If the Travel Agency cancels the final flight segment (LGA-ATL), the Travel Agency would be charged only for creating one net booked passenger segment.

b. Billing Periods. Billing periods begin on the first calendar day of the month and end on the last calendar day of the month. Relevant periods for purposes of the Cost-Recovery fees are: the "transaction month" (i.e. the calendar month for which Cost-Recovery fees are being assessed); the "reporting month" (i.e. the calendar month following the transaction month) and the "collection month" (i.e. the calendar month during which settlement of the Cost-Recovery fees shall be due from the GDS User).

c. Process. Normally, invoices for Cost-Recovery fees resulting from the use of the Other Booking Product of a Distribution Provider will be provided to the GDS User within 30 days after the conclusion of the transaction month, generally on or about the last day of the reporting month. For example, the invoice for the August transaction month will be sent on or about the beginning of October.

B. Settlement

a. Payment Terms. The GDS User will have 30 days from the invoice date to make full payment to Delta.

b. Enforcement. If payment is not received within 30 days from the date of invoice, Delta will deduct the unpaid amount from any payments due from Delta to the GDS User, including any incentive or override payments. Additionally, failure to pay will constitute a violation of this Booking Rule. If Cost-Recovery fees from Delta Air Lines Appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies remain unpaid or unresolved, Delta may (pursuant to the ARC Agent Reporting Agreement and this Booking Rule), upon written notice to the GDS User, immediately terminate the Delta appointment of such GDS User and/or any agency location of such GDS User. If Cost-Recovery fees from Non-Delta Appointed Subscribers. Non-ARC Accredited Agencies, or other GDS Users remain unpaid or unresolved, Delta may direct the Distribution Providers to turn off such GDS User’s ability to make Delta bookings. In addition, Delta may also pursue any other remedies available.

c. Credits and Exceptions. Credits may be issued only when Delta determines that a billing error has occurred. Credit memos will be issued to GDS Users and such credit memos may be remitted to pay all or a portion of the next invoice. No other exceptions are recognized.

C. Support

a. Invoices will include contact information for assistance with GDS User questions about billing details and potential billing errors.

4. Subscriber Acceptance

Each GDS User’s acceptance of and agreement to these new terms and conditions is a requirement for the continuation of such GDS User’s appointment as a Delta travel agent, and or continuation of such GDS User’s ability to make Delta bookings through the GDS, as the case may be.

The continued booking of Delta air transportation services and products will be deemed to constitute each GDS User’s acceptance of and agreement to these new terms and conditions, and each GDS User’s first Delta booking on or after August 1, 2007, shall constitute such acceptance and agreement.

Delta reserves the right to modify or amend any of the terms and conditions set forth herein at any time upon notice from Delta.

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Which GDS users are subject to the Cost Recovery Fee?

All users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre Global Distribution Systems (GDS), including, but not limited to, all Delta Air Lines Appointed Airline Reporting Corporation (ARC) Accredited Travel Agencies, all Non-ARC Accredited Agencies and Travel Service Providers, all agency affiliates, travel service providers and corporations with a CTD designation, and all Non-Delta Appointed Subscribers to or Users of the Amadeus, Travelport/Galileo & Worldspan, and Sabre GDS, located within the 50 United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands (all such users collectively referred to herein as the “GDS Users.”

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Which GDS's are subject to the Cost Recovery Fee?

The GDS's are Amadeus, Travelport/Galileo & Worldspan, and Sabre (all such GDS's collectively referred to herein as the “Distribution Providers”).

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Is there a way for a GDS user to avoid the $3.50 per segment Cost Recovery Fee?

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If I pay the $3.50 per segment Cost Recovery Fee, does that mean that I will have access to Delta’s "full content"?

Delta reserves the right to withhold content from these 'Other Booking Products.

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How will my Cost Recovery Fee invoice be calculated?

The total Cost Recovery Fee invoice will be calculated by multiplying the number of net passenger segments booked by the GDS User through the Distribution Provider during the month by $3.50.

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How are "net segments" calculated?

Net segments are the sum of all segments (including billable passive segments) created during the billing period, less all segments canceled prior to the applicable flight departure.

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Does the Cost Recovery Fee apply to bookings in all fare classes?

Yes.

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Is the Cost Recovery Fee applied to booked or ticketed segments?

The fee applies to booked segments, regardless of whether the itinerary is ultimately ticketed.

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Does the Cost Recovery Fee apply to changes in itineraries?

Yes. The Cost Recovery Fee will apply to all net segments, whether through an originated or changed itinerary. If an agency books two segments, then cancels one, the Cost Recovery Fee charged to the agency would be based on one net segment. If the agent subsequently books two more segments, the Cost Recovery Fee charged to the agency would be based on three net booked segments.

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How will itineraries that are booked but never ticketed or canceled be treated?

The Cost Recovery Fee is based on bookings, not ticketed segments; therefore, the GDS User will be assessed a Cost Recovery Fee on such unticketed and non-canceled bookings.

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Will the Cost Recovery Fee apply to codeshare or interline itineraries?

Yes. The Distribution Provider charges Delta for any segments which contain Delta’s “DL” flight designator code; therefore, GDS Users will be assessed a Cost Recovery Fee on those segments.

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If a booking is made in August and canceled in September, does the agency receive a credit?

Yes. The booking made in August would be included in the number of net segments billed for the month of August, however, the cancellation in September would decrease the number of net segments billed for the month of September by the same amount.

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Questions?

For questions concerning the Delta Booking Policy or debit memos issued by Delta please submit questions by email to Bookingpolicy.dl@delta.com.

Click here to view the Notice of Booking Policy Enforcement

For questions concerning GDS booking entries please contact your GDS provider

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