News
As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.
News
Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.
Exception Policies
| Date(s) of Impacted travel: | 2021 April 05 through 2021 May 04 |
| Applicable to tickets issued on or before: | 2021 April 02 |
| Affected Area(s) to/from/through the following: |
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News
Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.
News
Reminder regarding entry requirements for traveling to Korea.
Exception Policies
| Date(s) of Impacted travel: | 2021 March 12 through 2021 March 17 |
| Applicable to tickets issued on or before: | 2021 March 15 |
| Affected Area(s) to/from/through the following: |
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News
For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”
Exception Policies
| Date(s) of Impacted travel: | 2021 March 12 through 2021 March 15 |
| Applicable to tickets issued on or before: | 2021 March 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 March 05 through 2021 March 08 |
| Applicable to tickets issued on or before: | 2021 March 05 |
| Affected Area(s) to/from/through the following: |
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News
Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.
Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 19 |
| Applicable to tickets issued on or before: | 2021 February 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 18 through 2021 February 20 |
| Applicable to tickets issued on or before: | 2021 February 16 |
| Affected Area(s) to/from/through the following: |
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News
Effective January 7, 2021, all travelers must present a negative COVID-19 test result issued within 72 hours of their departure.
Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 17 |
| Applicable to tickets issued on or before: | 2021 February 16 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 16 |
| Applicable to tickets issued on or before: | 2021 February 15 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 13 through 2021 February 14 | |
| Applicable to tickets issued on or before: | 2021 February 13 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 14 through 2021 February 15 | |
| Applicable to tickets issued on or before: | 2021 February 13 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 12 through 2021 February 13 |
| Applicable to tickets issued on or before: | 2021 February 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 11 through 2021 February 12 | |
| Applicable to tickets issued on or before: | 2021 February 10 | |
| Affected Area(s) to/from/through the following: |
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News
Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel.
Exception Policies
| Date(s) of Impacted travel: | 2021 February 07 | |
| Applicable to tickets issued on or before: | 2021 February 06 | |
| Affected Area(s) to/from/through the following: |
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News
Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned it the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying. It is the highest-level certification for airline cleanliness and safety determined by the two organizations through a new, independent health safety audit across the industry.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 31 through 2021 February 02 |
| Applicable to tickets issued on or before: | 2021 January 30 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 16 |
| Applicable to tickets issued on or before: | 2021 January 25 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
News
Delta has developed a dedicated COVID-19 testing resource available on delta.com, highlighting testing locations across our international network that offer one or more of the approved tests.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 25 through 2021 January 26 |
| Applicable to tickets issued on or before: | 2021 January 24 |
| Affected Area(s) to/from/through the following: |
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News
Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.
News
Following the U.S. government’s new requirement for COVID-19 testing for all international arrivals beginning Jan. 26, Delta has proactively issued a fare difference waiver for customers rebooking international tickets purchased on or before Jan. 12.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 09 |
| Applicable to tickets issued on or before: | 2021 January 12 |
| Affected Area(s) to/from/through the following: |
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News
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Delta’s updated policy follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals.
Exception Policies
| Date(s) of Impacted travel: | 2020 December 16 through 2020 December 17 | |
| Applicable to tickets issued on or before: | 2020 December 15 | |
| Affected Area(s) to/from/through the following: |
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News
By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.
News
Delta has proven capabilities for transporting COVID-19 vaccines after successful shipments earlier this year. With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, and a network of 49 certified Pharma airports across the globe, Delta has capabilities in place to support vaccine shipments at home and around the world.
News
Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.
News
Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.
News
For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.
Exception Policies
| Date(s) of Impacted travel: | 2020 November 05 through 2020 November 25 |
| Applicable to tickets issued on or before: | 2020 November 10 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 November 08 through 2020 November 09 |
| Applicable to tickets issued on or before: | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 November 05 through 2020 November 12 |
| Applicable to tickets issued on or before: | 2020 November 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 |
| Applicable to tickets issued on or before: | 2020 October 28 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 through 2020 October 29 |
| Applicable to tickets issued on or before: | 2020 October 27 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 through 2020 October 29 |
| Applicable to tickets issued on or before: | 2020 October 26 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 26 through 2020 October 27 |
| Applicable to tickets issued on or before: | 2020 October 25 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 20 through 2020 October 27 |
| Applicable to tickets issued on or before: | 2020 October 22 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 20 through 2020 October 22 |
| Applicable to tickets issued on or before: | 2020 October 25 |
| Affected Area(s) to/from/through the following: |
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News
Business Traveller Asia-Pacific announced the winners of the region’s most prestigious travel awards – the Business Traveller Asia-Pacific Awards – and named Delta the Best North American Airline.
Exception Policies
| Date(s) of Impacted travel: | 2020 October 08 through 2020 October 10 |
| Applicable to tickets issued on or before: | 2020 October 06 |
| Affected Area(s) to/from/through the following: |
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1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21
