EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
DELTA PROFESSIONAL
Stay informed with news designed for travel professionals. Sign up to receive the latest updates and news from Delta today.
Sign Up  >
news & updates
Show Only:

Exception Policies

Date(s) of Impacted travel: 2022 June 29 through 2022 July 06
Applicable to tickets issued on or before: 2022 June 29
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 July 01 through 2022 July 04
Applicable to tickets issued on or before: 2022 June 28
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 27
Applicable to tickets issued on or before: 2022 June 26
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 30 through 2022 July 03
Applicable to tickets issued on or before: 2022 June 24
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 22
Applicable to tickets issued on or before: 2022 June 21
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 20 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 20
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 21 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 20
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
Read more >

News

As travel demand continues to recover, Delta will resume nonstop service between two of its global hubs - Minneapolis/St. Paul International Airport (MSP) and Seoul-Incheon International Airport (ICN) - effective Oct. 2, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 30 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 09
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 20
Applicable to tickets issued on or before: 2022 June 15
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 16 through 2022 June 16
Applicable to tickets issued on or before: 2022 June 14
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

News

Delta is prepared to welcome international travelers to the United States this summer following the lifting of pre-entry testing requirements by the U.S. government.

read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 30 through 2022 June 17
Applicable to tickets issued on or before: 2022 June 10
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 08 through 2022 June 09
Applicable to tickets issued on or before: 2022 June 07
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 June 03 through 2022 June 04
Applicable to tickets issued on or before: 2022 June 02
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 30 through 2022 June 10
Applicable to tickets issued on or before: 2022 June 02
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

DL KE JV 4th year anniversary news article.

read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 30 through 2022 June 06
Applicable to tickets issued on or before: 2022 May 30
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 25 through 2022 June 01
Applicable to tickets issued on or before: 2022 June 06
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 26 through 2022 May 28
Applicable to tickets issued on or before: 2022 May 25
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 23 through 2022 May 24
Applicable to tickets issued on or before: 2022 May 23
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 21 through 2022 May 22
Applicable to tickets issued on or before: 2022 May 20
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Delta is making changes to its current Schedule Change Policy to provide additional flexibility for reaccommodating our customers, effective for travel on/after May 13, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 12 through 2022 May 13
Applicable to tickets issued on or before: 2022 May 12
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
Read more >

News

Agencies can rebook and reissue qualifying unused tickets via their GDS through year-end 2023

read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 07
Applicable to tickets issued on or before: 2022 May 06
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 06
Applicable to tickets issued on or before: 2022 May 05
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 May 06 through 2022 May 08
Applicable to tickets issued on or before: 2022 May 03
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 April 30 through 2022 May 01
Applicable to tickets issued on or before: 2022 April 28
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 April 23 through 2022 April 25
Applicable to tickets issued on or before: 2022 April 23
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 April 23 through 2022 April 24
Applicable to tickets issued on or before: 2022 April 22
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 April 23
Applicable to tickets issued on or before: 2022 April 21
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 28 through 2022 April 30
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 28 through 2022 April 30
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 28 through 2022 April 14
Applicable to tickets issued on or before: 2022 April 05
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 April 05 through 2022 April 06
Applicable to tickets issued on or before: 2022 February 28
Affected Area(s) to/from/through the following:
  • Greece, GR
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 28 through 2022 April 06
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 20
Applicable to tickets issued on or before: 2022 March 19
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 19
Applicable to tickets issued on or before: 2022 March 18
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 12
Applicable to tickets issued on or before: 2022 March 10
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 09
Applicable to tickets issued on or before: 2022 March 08
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 March 09
Applicable to tickets issued on or before: 2022 March 08
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • ·Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Hayden, CO (HDN)
  • Salt Lake City, UT (SLC)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 24 through 2022 February 25
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BVT)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Montreal, QC (YUL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester NY, (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 24 through 2022 February 25
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 23 through 2022 February 24
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

News

Personalized requirements, full itinerary view, all-new design, and easy-to-use features are now live for customers traveling internationally.

read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 19
Applicable to tickets issued on or before: 2022 February 19
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 21 through 2022 February 22
Applicable to tickets issued on or before: 2022 February 19
Affected Area(s) to/from/through the following:

Minneapolis / St. Paul, UT (SLC)

Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 17 through 2022 February 18
Applicable to tickets issued on or before: 2022 February 16
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 February 17 through 2022 February 18
Applicable to tickets issued on or before: 2022 February 16
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.