DELTA in KOREA
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 21 through 2019 August 15 |
| Applicable to tickets issued on or before: | 2019 June 21 |
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News
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables. Delta intends to increase its equity stake to 10 percent over time, after receiving regulatory approval.
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 21 through 2019 June 23 |
| Applicable to tickets issued on or before: | 2019 June 20 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 19 through 2019 June 20 |
| Applicable to tickets issued on or before: | 2019 June 19 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 20 |
| Applicable to tickets issued on or before: | 2019 June 19 |
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News
Delta SkyMiles Medallion Members can now take advantage of "Reclaim My Status" after a change, event or important life moment has temporarily affected their travel patterns. Built from the ground up based on Member feedback, this is the latest thoughtful addition to Delta's Medallion program.
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 31 through 2019 June 01 |
| Applicable to tickets issued on or before: | 2019 May 30 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 29 |
| Applicable to tickets issued on or before: | 2019 May 28 |
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Policy Updates
As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 28 |
| Applicable to tickets issued on or before: | 2019 May 24 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 21 |
| Applicable to tickets issued on or before: | 2019 May 20 |
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News
Steve Sear, Delta's President – International and Executive Vice President of Global Sales, spoke with Delta News Hub one year into the approval of the airline's joint venture with Korean Air about what customers, employees and others can look forward to in 2019 and beyond.
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 29 through 2019 April 30 |
| Applicable to tickets issued on or before: | 2019 April 26 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 26 |
| Applicable to tickets issued on or before: | 2019 April 25 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 16 through 2019 November 30 |
| Applicable to tickets issued on or before: | 2019 April 17 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 16 through 2019 April 30 |
| Applicable to tickets issued on or before: | 2019 April 16 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 19 |
| Applicable to tickets issued on or before: | 2019 April 17 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 25 |
| Applicable to tickets issued on or before: | 2019 March 25 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 24 through 2019 March 25 |
| Applicable to tickets issued on or before: | 2019 March 24 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 22 |
| Applicable to tickets issued on or before: | 2019 March 22 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 18 |
| Applicable to tickets issued on or before: | 2019 March 16 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 19 |
| Applicable to tickets issued on or before: | 2019 March 15 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 10 through 2019 March 15 |
| Applicable to tickets issued on or before: | 2019 March 14 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 13 through 2019 March 14 |
| Applicable to tickets issued on or before: | 2019 March 12 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 13 through 2019 March 14 |
| Applicable to tickets issued on or before: | 2019 March 12 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 10 through 2019 March 14 |
| Applicable to tickets issued on or before: | 2019 March 10 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 10 through 2019 March 11 |
| Applicable to tickets issued on or before: | 2019 March 10 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 09 through 2019 March 10 |
| Applicable to tickets issued on or before: | 2019 March 07 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 03 through 2019 March 04 |
| Applicable to tickets issued on or before: | 2019 March 03 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 02 through 2019 March 04 |
| Applicable to tickets issued on or before: | 2019 March 03 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 03 through 2019 March 04 |
| Applicable to tickets issued on or before: | 2019 March 02 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 02 |
| Applicable to tickets issued on or before: | 2019 March 01 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 23 through 2019 February 24 |
| Applicable to tickets issued on or before: | 2019 February 22 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 20 |
| Applicable to tickets issued on or before: | 2019 February 19 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 11 through 2019 February 22 |
| Applicable to tickets issued on or before: | 2019 February 11 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 11 through 2019 February 12 |
| Applicable to tickets issued on or before: | 2019 February 11 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 11 through 2019 February 15 |
| Applicable to tickets issued on or before: | 2019 February 11 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 11 through 2019 February 12 |
| Applicable to tickets issued on or before: | 2019 February 11 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 09 through 2019 February 13 |
| Applicable to tickets issued on or before: | 2019 February 07 |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 12 through 2019 February 13 |
| Applicable to tickets issued on or before: | 2019 February 10 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 February 12 |
| Applicable to tickets issued on or before: | 2019 February 10 |
| Affected Area(s) to/from/through the following: |
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
2.33
United
3.39
American
1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
