EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2018 December 15 through 2018 December 17
Applicable to tickets issued on or before: 2018 December 16
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 December 15 through 2018 December 16
Applicable to tickets issued on or before: 2018 December 15
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 December 14
Applicable to tickets issued on or before: 2018 December 12
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
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News

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Date(s) of Impacted travel: 2018 December 11
Applicable to tickets issued on or before: 2018 December 10
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
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Exception Policies

Date(s) of Impacted travel: 2018 December 09 through 2018 December 10
Applicable to tickets issued on or before: 2018 December 07
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
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Exception Policies

Date(s) of Impacted travel: 2018 December 07 through 2018 December 09
Applicable to tickets issued on or before: 2018 December 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 December 08
Applicable to tickets issued on or before: 2018 December 06
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
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Exception Policies

Date(s) of Impacted travel: 2018 November 30 through 2018 December 04
Applicable to tickets issued on or before: 2018 November 30
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
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News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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News

Korean Air has relocated into Delta's check-in facilities at Seattle-Tacoma International Airport, making travel more seamless for customers flying from the airport.

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Exception Policies

Date(s) of Impacted travel: 2018 November 26 through 2018 November 28
Applicable to tickets issued on or before: 2018 November 26
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 November 25 through 2018 November 26
Applicable to tickets issued on or before: 2018 November 24
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
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Exception Policies

Date(s) of Impacted travel: 2018 November 25 through 2018 November 26
Applicable to tickets issued on or before: 2018 November 23
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
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Products & Services

Korean Air has relocated into Delta's check-in facilities at Seattle-Tacoma International Airport, making travel more seamless for customers flying from the airport.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 19 through 2018 November 20
Applicable to tickets issued on or before: 2018 November 19
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
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Exception Policies

Date(s) of Impacted travel: 2018 November 16
Applicable to tickets issued on or before: 2018 November 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 November 15
Applicable to tickets issued on or before: 2018 November 14
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
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News

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

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Exception Policies

Date(s) of Impacted travel: 2018 November 12 through 2018 November 13
Applicable to tickets issued on or before: 2018 November 12
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
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News

Delta is continuing to remove a variety of single-use plastic items, including stir sticks, wrappers, utensils and straws from its aircraft and Delta Sky Clubs. The new measures are expected to eliminate more than 300,000 pounds in plastic waste each year – more than the weight of two Boeing 757 aircraft – contributing to Delta’s long-term sustainability efforts.

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News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 2018 October 29 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 28
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 29
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 27
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 2018 October 27
Applicable to tickets issued on or before: 2018 October 25
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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News

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Exception Policies

Date(s) of Impacted travel: 2018 October 22 through 2018 October 23
Applicable to tickets issued on or before: 2018 October 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 12 through 2018 October 20
Applicable to tickets issued on or before: 2018 October 16
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

News

Delta flies daily between Seoul Incheon International Airport (ICN) and its Seattle Tacoma International Airport hub, one of three nonstop routes the airline operates from Seoul to the U.S. Customers flying to Seattle from cities across Asia benefit from shorter minimum connecting times, seamless transfers and one of the world’s best airport experiences at ICN’s state-of-the-art Terminal 2.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 12 through 2018 October 15
Applicable to tickets issued on or before: 2018 October 12
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 12
Applicable to tickets issued on or before: 2018 October 11
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 11
Applicable to tickets issued on or before: 2018 October 10
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 11
Applicable to tickets issued on or before: 2018 October 09
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 10
Applicable to tickets issued on or before: 2018 October 08
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
Read more >

News

Due to pressure from a soft demand environment and rising fuel prices, Delta has made the difficult decision to suspend service between Hong Kong (HKG) and Seattle (SEA), effective October 4, 2018. With this, Delta’s operations at HKG will also be suspended. Delta will continue to offer service to Hong Kong via our trans-Pacific partners, Korean Air and China Eastern.

read more >

Products & Services

Following rave customer reviews, Delta One customers flying between Seoul and the United States can now choose their meal days in advance of their flight.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 28 through 2018 October 01
Applicable to tickets issued on or before: 2018 September 27
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 24 through 2018 September 25
Applicable to tickets issued on or before: 2018 September 23
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 2018 September 21
Applicable to tickets issued on or before: 2018 September 20
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 19
Applicable to tickets issued on or before: 2018 September 18
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
Read more >

Network Updates

Customers flying to the Consumer Electronics Show (CES) in January 2019 can enjoy the convenience of nonstop travel from Korea thanks to Delta Air Lines.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 17 through 2018 September 19
Applicable to tickets issued on or before: 2018 September 16
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 15 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 14
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 20
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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