EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2021 January 12 through 2021 February 16
Applicable to tickets issued on or before: 2021 January 25
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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Policy Updates

Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.

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News

Delta has developed a dedicated COVID-19 testing resource available on delta.com, highlighting testing locations across our international network that offer one or more of the approved tests.

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Exception Policies

Date(s) of Impacted travel: 2021 January 25 through 2021 January 26
Applicable to tickets issued on or before: 2021 January 24
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
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News

Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.

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News

Following the U.S. government’s new requirement for COVID-19 testing for all international arrivals beginning Jan. 26, Delta has proactively issued a fare difference waiver for customers rebooking international tickets purchased on or before Jan. 12.

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Exception Policies

Date(s) of Impacted travel: 2021 January 12 through 2021 February 09
Applicable to tickets issued on or before: 2021 January 12
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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News

Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Delta’s updated policy follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals.

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News

Effective January 7, 2021, all travelers must present a negative COVID-19 test result issued within 72 hours of their departure.

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Exception Policies

Date(s) of Impacted travel: 2020 December 16 through 2020 December 17
Applicable to tickets issued on or before: 2020 December 15
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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Exception Policies

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News

By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.

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News

Delta has proven capabilities for transporting COVID-19 vaccines after successful shipments earlier this year. With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, and a network of 49 certified Pharma airports across the globe, Delta has capabilities in place to support vaccine shipments at home and around the world.

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News

Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.

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News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

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Exception Policies

Date(s) of Impacted travel: 2020 November 05 through 2020 November 25
Applicable to tickets issued on or before: 2020 November 10
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: 2020 November 08 through 2020 November 09
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2020 November 05 through 2020 November 12
Applicable to tickets issued on or before: 2020 November 05
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28
Applicable to tickets issued on or before: 2020 October 28
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28 through 2020 October 29
Applicable to tickets issued on or before: 2020 October 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28 through 2020 October 29
Applicable to tickets issued on or before: 2020 October 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 26 through 2020 October 27
Applicable to tickets issued on or before: 2020 October 25
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 2020 October 20 through 2020 October 27
Applicable to tickets issued on or before: 2020 October 22
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 20 through 2020 October 22
Applicable to tickets issued on or before: 2020 October 25
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
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News

Business Traveller Asia-Pacific announced the winners of the region’s most prestigious travel awards – the Business Traveller Asia-Pacific Awards – and ​named Delta the Best North American Airline.

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Exception Policies

Date(s) of Impacted travel: 2020 October 08 through 2020 October 10
Applicable to tickets issued on or before: 2020 October 06
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2020 October 06 through 2020 October 08
Applicable to tickets issued on or before: 2020 October 06
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: 2020 September 21
Applicable to tickets issued on or before: 2020 September 19
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 17
Applicable to tickets issued on or before: 2020 September 15
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 14
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 13
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 13 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 12
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 2020 September 06 through 2020 September 07
Applicable to tickets issued on or before: 2020 September 05
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Incheon International Airport, the hub of the Delta and Korean Air joint venture, has received Airport Health Accredidation under the Airports Council International programme. Incheon Airport is the first in the Asia-Pacific region to receive this recognition, a testament to the efforts of Incheon, in partnership with Delta and Korean Air.

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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 September 02 through 2020 September 03
Applicable to tickets issued on or before: 2020 August 31
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 30
Applicable to tickets issued on or before: 2020 August 30
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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News

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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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News

Due to Bavi’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea and proactively cancelled two flights ahead of the storm’s impact. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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