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Exception Policies

Coronavirus Situation in China - Bulletin 1
Date(s) of Impacted travel: 2020 January 24 through 2020 January 31
Applicable to tickets issued on or before: 2020 January 24
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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News

Health Situation in Wuhan, China (WUH) – Travel Advisory

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

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Exception Policies

Nantes Political Unrest - Bulletin 1
Date(s) of Impacted travel: 2020 January 23 through 2020 January 24
Applicable to tickets issued on or before: 2020 January 22
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 2020 January 24
Applicable to tickets issued on or before: 2020 January 22
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2020 January 18
Applicable to tickets issued on or before: 2020 January 16
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2020 January 17
Applicable to tickets issued on or before: 2020 January 15
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
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Exception Policies

Minneapolis/St. Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2020 January 17 through 2020 January 18
Applicable to tickets issued on or before: 2020 January 15
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2020 January 13 through 2020 January 16
Applicable to tickets issued on or before: 2020 January 13
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Manila Airport Operations - Bulletin 1
Date(s) of Impacted travel: 2020 January 12 through 2020 January 14
Applicable to tickets issued on or before: 2020 January 12
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Upper Midwest and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2020 January 11 through 2020 January 12
Applicable to tickets issued on or before: 2020 January 10
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Australia Wildfires - Bulletin 1
Date(s) of Impacted travel: 2020 January 09 through 2020 January 12
Applicable to tickets issued on or before: 2020 January 09
Affected Area(s) to/from/through the following:
  • Sydney, Australia
Read more >

Exception Policies

Puerto Rico Earthquake - Bulletin 1
Date(s) of Impacted travel: 2020 January 07 through 2020 January 09
Applicable to tickets issued on or before: 2020 January 07
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
Read more >

News

Changes to How SkyMiles Members Earn Miles on China Southern

Beginning on flights on or after January 1, 2020, SkyMiles Members will no longer earn miles on China Southern flights that are marketed or operated by SkyTeam partner airlines.

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Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 2019 December 28 through 2019 December 29
Applicable to tickets issued on or before: 2019 December 27
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
Read more >

Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: 2019 December 19
Applicable to tickets issued on or before: 2019 December 18
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 2019 December 17
Applicable to tickets issued on or before: 2019 December 12
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: 2019 December 10 through 2019 December 12
Applicable to tickets issued on or before: 2019 December 11
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 December 10
Applicable to tickets issued on or before: 2019 December 08
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 2019 December 04 through 2019 December 05
Applicable to tickets issued on or before: 2019 December 04
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 2019 December 04
Applicable to tickets issued on or before: 2019 December 03
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: 2019 December 03 through 2019 December 04
Applicable to tickets issued on or before: 2019 December 01
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 2019 December 01
Applicable to tickets issued on or before: 2019 November 30
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 December 01 through 2019 December 02
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 30
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 December 05 through 2019 December 07
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Minneapolis Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 27
Applicable to tickets issued on or before: 2019 November 25
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
Read more >

Exception Policies

Denver Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 26
Applicable to tickets issued on or before: 2019 November 24
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)
Read more >

Products & Services

Delta Debuts Industry-Leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

read more >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 2019 October 21 through 2019 November 10
Applicable to tickets issued on or before: 2019 November 07
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 2019 October 21 through 2019 November 08
Applicable to tickets issued on or before: 2019 November 05
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 03
Applicable to tickets issued on or before: 2019 November 02
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 2019 October 21 through 2019 November 05
Applicable to tickets issued on or before: 2019 October 30
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 2019 October 29 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 29
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 27
Applicable to tickets issued on or before: 2019 October 26
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 2019 October 21 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 25
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 21 through 2019 October 25
Applicable to tickets issued on or before: 2019 October 21
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 2019 October 18
Applicable to tickets issued on or before: 2019 October 16
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 17
Applicable to tickets issued on or before: 2019 October 15
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 14 through 2019 October 15
Applicable to tickets issued on or before: 2019 October 14
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read more >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 2019 October 11 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 11
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read more >

News

Fly Delta App 5.0 Update Aims to Simplify Travel

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Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 17
Applicable to tickets issued on or before: 2019 October 10
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 11
Applicable to tickets issued on or before: 2019 October 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read more >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 2019 October 09 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 08
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read more >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 2019 October 04 through 2019 October 05
Applicable to tickets issued on or before: 2019 October 04
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 2019 September 30 through 2019 October 01
Applicable to tickets issued on or before: 2019 September 30
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

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Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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