EXCEPTION POLICIES
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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 2019 December 17
Applicable to tickets issued on or before: 2019 December 12
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: 2019 December 10 through 2019 December 12
Applicable to tickets issued on or before: 2019 December 11
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 December 10
Applicable to tickets issued on or before: 2019 December 08
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 2019 December 04 through 2019 December 05
Applicable to tickets issued on or before: 2019 December 04
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 2019 December 04
Applicable to tickets issued on or before: 2019 December 03
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: 2019 December 03 through 2019 December 04
Applicable to tickets issued on or before: 2019 December 01
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 2019 December 01
Applicable to tickets issued on or before: 2019 November 30
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 December 01 through 2019 December 02
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 30
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 December 05 through 2019 December 07
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Minneapolis Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 27
Applicable to tickets issued on or before: 2019 November 25
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
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Exception Policies

Denver Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 26
Applicable to tickets issued on or before: 2019 November 24
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)
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Products & Services

Delta Debuts Industry-Leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

read more >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 2019 October 21 through 2019 November 10
Applicable to tickets issued on or before: 2019 November 07
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 2019 October 21 through 2019 November 08
Applicable to tickets issued on or before: 2019 November 05
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 2019 November 03
Applicable to tickets issued on or before: 2019 November 02
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 2019 October 21 through 2019 November 05
Applicable to tickets issued on or before: 2019 October 30
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 2019 October 29 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 29
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 27
Applicable to tickets issued on or before: 2019 October 26
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 2019 October 21 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 25
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 21 through 2019 October 25
Applicable to tickets issued on or before: 2019 October 21
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 2019 October 18
Applicable to tickets issued on or before: 2019 October 16
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 17
Applicable to tickets issued on or before: 2019 October 15
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 14 through 2019 October 15
Applicable to tickets issued on or before: 2019 October 14
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read more >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 2019 October 11 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 11
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read more >

News

Fly Delta App 5.0 Update Aims to Simplify Travel

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Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 17
Applicable to tickets issued on or before: 2019 October 10
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 11
Applicable to tickets issued on or before: 2019 October 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read more >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 2019 October 09 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 08
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read more >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 2019 October 04 through 2019 October 05
Applicable to tickets issued on or before: 2019 October 04
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 2019 September 30 through 2019 October 01
Applicable to tickets issued on or before: 2019 September 30
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

read more >

Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read more >

Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: 2019 September 18 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 18
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: 2019 September 17 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 17
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read more >

Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: 2019 September 16 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 16
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Network Updates

Delta to Launch New Seoul-Manila Service in March 2020

Delta will launch new service from Seoul-Incheon to Manila in March 2020, operated using an Airbus A330-900neo with premium products and service including all four Delta seat products: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

read more >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: 2019 September 09 through 2019 September 26
Applicable to tickets issued on or before: 2019 September 26
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
Read more >

Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: 2019 September 09 through 2019 September 10
Applicable to tickets issued on or before: 2019 September 09
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: 2019 September 22 through 2019 December 15
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 September 08
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
Read more >

Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: 2019 September 01 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 03
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 September 04
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: 2019 August 30 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: 2019 September 01 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: 2019 September 01 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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