Exception Policies
| Date(s) of Impacted travel: | 2019 August 21 through 2019 August 22 |
| Applicable to tickets issued on or before: | 2019 August 21 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 21 |
| Applicable to tickets issued on or before: | 2019 August 20 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 14 through 2019 August 15 |
| Applicable to tickets issued on or before: | 2019 August 13 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 13 |
| Applicable to tickets issued on or before: | 2019 August 12 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 10 |
| Applicable to tickets issued on or before: | 2019 August 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 09 through 2019 August 10 |
| Applicable to tickets issued on or before: | 2019 August 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 07 through 2019 August 08 |
| Applicable to tickets issued on or before: | 2019 August 07 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 August 05 through 2019 August 06 |
| Applicable to tickets issued on or before: | 2019 August 02 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 31 |
| Applicable to tickets issued on or before: | 2019 July 29 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 24 through 2019 July 25 |
| Applicable to tickets issued on or before: | 2019 July 24 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 24 |
| Applicable to tickets issued on or before: | 2019 July 24 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 22 |
| Applicable to tickets issued on or before: | 2019 July 22 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Delta is once again raising the bar on in-flight entertainment. With the launch of Delta’s newest aircraft, the A330-900neo, the airline’s next-generation entertainment system is also taking flight – featuring the next step in the evolution of its groundbreaking wireless IFE system from Delta Flight Products.
Exception Policies
| Date(s) of Impacted travel: | 2019 July 26 through 2019 July 27 |
| Applicable to tickets issued on or before: | 2019 July 20 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 22 |
| Applicable to tickets issued on or before: | 2019 July 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 21 |
| Applicable to tickets issued on or before: | 2019 July 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 17 |
| Applicable to tickets issued on or before: | 2019 July 16 |
| Affected Area(s) to/from/through the following: |
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News
Delta's newest widebody aircraft – the Airbus A330-900neo – will begin operations today, with flight DL589 flying from Seattle to Shanghai. As the first North American airline to operate this aircraft type, Delta will use its A330-900neo aircraft for flights connecting Seattle with Seoul beginning Oct. 1 and Tokyo-Narita beginning Oct. 27.
Exception Policies
| Date(s) of Impacted travel: | 2019 July 12 through 2019 July 14 |
| Applicable to tickets issued on or before: | 2019 July 11 |
| Affected Area(s) to/from/through the following: |
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News
Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with its joint venture partners.
Exception Policies
| Date(s) of Impacted travel: | 2019 July 11 |
| Applicable to tickets issued on or before: | 2019 July 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 July 06 |
| Applicable to tickets issued on or before: | 2019 July 05 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Customers can expect to be impressed on board Delta’s international routes* starting this November when the airline debuts its industry-leading Main Cabin experience. Free “Welcome Aboard” cocktails featuring Bellinis to start, hot towel service and mix-and-match options for premium appetizers and larger entrees are just a few of the ways Delta is differentiating its international Main Cabin service.
News
Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey.
Exception Policies
| Date(s) of Impacted travel: | 2019 June 21 through 2019 August 15 |
| Applicable to tickets issued on or before: | 2019 June 21 |
| Affected Area(s) to/from/through the following: |
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News
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables. Delta intends to increase its equity stake to 10 percent over time, after receiving regulatory approval.
Exception Policies
| Date(s) of Impacted travel: | 2019 June 21 through 2019 June 23 |
| Applicable to tickets issued on or before: | 2019 June 20 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 19 through 2019 June 20 |
| Applicable to tickets issued on or before: | 2019 June 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 June 20 |
| Applicable to tickets issued on or before: | 2019 June 19 |
| Affected Area(s) to/from/through the following: |
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News
Delta SkyMiles Medallion Members can now take advantage of "Reclaim My Status" after a change, event or important life moment has temporarily affected their travel patterns. Built from the ground up based on Member feedback, this is the latest thoughtful addition to Delta's Medallion program.
Exception Policies
| Date(s) of Impacted travel: | 2019 May 31 through 2019 June 01 |
| Applicable to tickets issued on or before: | 2019 May 30 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 29 |
| Applicable to tickets issued on or before: | 2019 May 28 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.
Exception Policies
| Date(s) of Impacted travel: | 2019 May 28 |
| Applicable to tickets issued on or before: | 2019 May 24 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 May 21 |
| Applicable to tickets issued on or before: | 2019 May 20 |
| Affected Area(s) to/from/through the following: |
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News
Steve Sear, Delta's President – International and Executive Vice President of Global Sales, spoke with Delta News Hub one year into the approval of the airline's joint venture with Korean Air about what customers, employees and others can look forward to in 2019 and beyond.
Exception Policies
| Date(s) of Impacted travel: | 2019 April 29 through 2019 April 30 |
| Applicable to tickets issued on or before: | 2019 April 26 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 26 |
| Applicable to tickets issued on or before: | 2019 April 25 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 16 through 2019 November 30 |
| Applicable to tickets issued on or before: | 2019 April 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 16 through 2019 April 30 |
| Applicable to tickets issued on or before: | 2019 April 16 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 19 |
| Applicable to tickets issued on or before: | 2019 April 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
| Affected Area(s) to/from/through the following: |
Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 April 10 through 2019 April 11 |
| Applicable to tickets issued on or before: | 2019 April 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2019 March 25 |
| Applicable to tickets issued on or before: | 2019 March 25 |
| Affected Area(s) to/from/through the following: |
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1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
