EXCEPTION POLICIES
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DELTA in KOREA
Enjoy Seoul, a megacity with a balance of tradition and modernity. Catch a Delta flight to Seoul to enjoy the city's international appeal.
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Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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Exception Policies

Date(s) of Impacted travel: 2018 September 24 through 2018 September 25
Applicable to tickets issued on or before: 2018 September 23
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 2018 September 21
Applicable to tickets issued on or before: 2018 September 20
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 September 19
Applicable to tickets issued on or before: 2018 September 18
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Network Updates

Customers flying to the Consumer Electronics Show (CES) in January 2019 can enjoy the convenience of nonstop travel from Korea thanks to Delta Air Lines.

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Exception Policies

Date(s) of Impacted travel: 2018 September 17 through 2018 September 19
Applicable to tickets issued on or before: 2018 September 16
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 15 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 14
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 20
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 14
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 10
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 12
Applicable to tickets issued on or before: 2018 September 10
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 15
Applicable to tickets issued on or before: 2018 September 08
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 11
Applicable to tickets issued on or before: 2018 September 05
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2018 September 04 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 03
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Destin, FL (VPS)
  • Gulf Port, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 02
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 01
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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News

Delta Air Lines and Incheon International Airport Corporation (IIAC) have signed a Memorandum of Understanding to build the most convenient hub in Asia.

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Network Updates

Flights are on sale for Delta’s new flight between Seoul-Incheon and Minneapolis/St. Paul that launches on April 1, 2019. Operated in conjunction with joint venture partner, Korean Air, the flight is Delta’s forth U.S. destination served nonstop from Seoul, complementing existing flights to Atlanta, Seattle and Detroit.

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Exception Policies

Date(s) of Impacted travel: 2018 August 24 through 2018 August 27
Applicable to tickets issued on or before: 2018 August 24
Affected Area(s) to/from/through the following:
  • Medford, OR (MFR)
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Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 26
Applicable to tickets issued on or before: 2018 August 22
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Kansai, Japan (KIX)
  • Nagoya, Japan (NGO)
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Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2018 August 17
Applicable to tickets issued on or before: 2018 August 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 12 through 2018 August 14
Applicable to tickets issued on or before: 2018 August 13
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 August 12 through 2018 August 13
Applicable to tickets issued on or before: 2018 August 10
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 09 through 2018 August 10
Applicable to tickets issued on or before: 2018 August 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 August 08 through 2018 August 09
Applicable to tickets issued on or before: 2018 August 05
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 31 through 2018 August 03
Applicable to tickets issued on or before: 2018 August 01
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 20 through 2018 August 30
Applicable to tickets issued on or before: 2018 July 31
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
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Exception Policies

Date(s) of Impacted travel: 2018 July 31 through 2018 August 01
Applicable to tickets issued on or before: 2018 July 30
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 27 through 2018 July 29
Applicable to tickets issued on or before: 2018 July 26
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta’s new route from Shanghai to Atlanta starts on July 22, 2018, offering a fourth nonstop link to the United States and connections to 200 destinations.

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Exception Policies

Date(s) of Impacted travel: 2018 July 21 through 2018 July 23
Applicable to tickets issued on or before: 2018 July 21
Affected Area(s) to/from/through the following:
  •  Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 2018 July 20 through 2018 July 30
Applicable to tickets issued on or before: 2018 July 20
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 25
Applicable to tickets issued on or before: 2018 July 20
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 17
Applicable to tickets issued on or before: 2018 July 16
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 18
Applicable to tickets issued on or before: 2018 July 14
Affected Area(s) to/from/through the following:
  •  Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 09 through 2018 July 15
Applicable to tickets issued on or before: 2018 July 12
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 10 through 2018 July 12
Applicable to tickets issued on or before: 2018 July 10
Affected Area(s) to/from/through the following:
  • Conakry, Guinea (CKY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 13
Applicable to tickets issued on or before: 2018 July 09
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 09 through 2018 July 10
Applicable to tickets issued on or before: 2018 July 09
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 11
Applicable to tickets issued on or before: 2018 July 08
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 07
Applicable to tickets issued on or before: 2018 July 06
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 06
Applicable to tickets issued on or before: 2018 July 05
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 29
Applicable to tickets issued on or before: 2018 June 27
Affected Area(s) to/from/through the following:
  • Stavanger, Norway (SVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 27 through 2018 June 28
Applicable to tickets issued on or before: 2018 June 26
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC -Reagan (DCA)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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