EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2019 October 14 through 2019 October 15
Applicable to tickets issued on or before: 2019 October 14
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
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Exception Policies

Date(s) of Impacted travel: 2019 October 11 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 11
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 October 10 through 2019 October 17
Applicable to tickets issued on or before: 2019 October 10
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 2019 October 10 through 2019 October 11
Applicable to tickets issued on or before: 2019 October 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
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Exception Policies

Date(s) of Impacted travel: 2019 October 09 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 08
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
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Exception Policies

Date(s) of Impacted travel: 2019 October 04 through 2019 October 05
Applicable to tickets issued on or before: 2019 October 04
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 2019 September 30 through 2019 October 01
Applicable to tickets issued on or before: 2019 September 30
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Policy Updates

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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 18 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 18
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 17
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 16 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 16
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Network Updates

Delta will launch new service from Seoul-Incheon to Manila in March 2020, operated using an Airbus A330-900neo with premium products and service including all four Delta seat products: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 26
Applicable to tickets issued on or before: 2019 September 26
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 10
Applicable to tickets issued on or before: 2019 September 09
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 December 15
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Date(s) of Impacted travel: 2019 September 08
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 03
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 04
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 02
Applicable to tickets issued on or before: 2019 August 31
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 02
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 August 28
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 August 31
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 26 through 2019 August 27
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
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Exception Policies

Date(s) of Impacted travel: 2019 August 26 through 2019 August 29
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2019 August 21 through 2019 August 22
Applicable to tickets issued on or before: 2019 August 21
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 21
Applicable to tickets issued on or before: 2019 August 20
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 14 through 2019 August 15
Applicable to tickets issued on or before: 2019 August 13
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2019 August 13
Applicable to tickets issued on or before: 2019 August 12
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 09 through 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 2019 August 07 through 2019 August 08
Applicable to tickets issued on or before: 2019 August 07
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 05 through 2019 August 06
Applicable to tickets issued on or before: 2019 August 02
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
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Exception Policies

Date(s) of Impacted travel: 2019 July 31
Applicable to tickets issued on or before: 2019 July 29
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 July 24 through 2019 July 25
Applicable to tickets issued on or before: 2019 July 24
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 July 24
Applicable to tickets issued on or before: 2019 July 24
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 July 22
Applicable to tickets issued on or before: 2019 July 22
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
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Products & Services

Delta is once again raising the bar on in-flight entertainment. With the launch of Delta’s newest aircraft, the A330-900neo, the airline’s next-generation entertainment system is also taking flight – featuring the next step in the evolution of its groundbreaking wireless IFE system from Delta Flight Products.

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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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