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Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 20
Applicable to tickets issued on or before: 2019 February 19
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 2019 February 11 through 2019 February 22
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

News

Customer FAQs- China Southern/Sky Team

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Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2019 February 11 through 2019 February 12
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 February 11 through 2019 February 15
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 11 through 2019 February 12
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 3
Date(s) of Impacted travel: 2019 February 09 through 2019 February 13
Applicable to tickets issued on or before: 2019 February 07
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Northeast US Weather - Bulletin 2
Date(s) of Impacted travel: 2019 February 12 through 2019 February 13
Applicable to tickets issued on or before: 2019 February 10
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast US Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 12
Applicable to tickets issued on or before: 2019 February 10
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2019 February 08 through 2019 February 11
Applicable to tickets issued on or before: 2019 February 07
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Amsterdam Winds - Bulletin 1
Date(s) of Impacted travel: 2019 February 09
Applicable to tickets issued on or before: 2019 February 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 08 through 2019 February 09
Applicable to tickets issued on or before: 2019 February 08
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Brussels Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 February 13
Applicable to tickets issued on or before: 2019 February 08
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 08 through 2019 February 09
Applicable to tickets issued on or before: 2019 February 07
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

News

Delta Enjoys 6th Straight Year Ranked Among World’s Most Admired

Delta has again landed prominently among the world's leading brands after being named today as one of Fortune magazine's Top 50 Most Admired Companies for the sixth consecutive year.

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Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 07 through 2019 February 08
Applicable to tickets issued on or before: 2019 February 05
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 06 through 2019 February 07
Applicable to tickets issued on or before: 2019 February 05
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
Read more >

Exception Policies

Great Lakes Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2019 February 05 through 2019 February 06
Applicable to tickets issued on or before: 2019 February 05
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Great Lakes Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 05 through 2019 February 06
Applicable to tickets issued on or before: 2019 February 04
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Munich Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 03
Applicable to tickets issued on or before: 2019 February 03
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
Read more >

Exception Policies

Amsterdam Weather Conditions - Bulletin 1
Date(s) of Impacted travel: 2019 February 02
Applicable to tickets issued on or before: 2019 February 02
Affected Area(s) to/from/through the following:

Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Minneapolis and St Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 February 03 through 2019 February 04
Applicable to tickets issued on or before: 2019 February 01
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 31 through 2019 February 01
Applicable to tickets issued on or before: 2019 January 31
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 30
Applicable to tickets issued on or before: 2019 January 29
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 29 through 2019 January 30
Applicable to tickets issued on or before: 2019 January 28
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 29 through 2019 January 30
Applicable to tickets issued on or before: 2019 January 27
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Cleveland, OH (CLE)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC,  Canada (YUL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 29 through 2019 January 30
Applicable to tickets issued on or before: 2019 January 27
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 28
Applicable to tickets issued on or before: 2019 January 27
Affected Area(s) to/from/through the following:
  • Chicago, IL - Midway (MDW)
  • Chicago, IL - O’Hare (ORD)
Read more >

Exception Policies

Detroit Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 22 through 2019 January 23
Applicable to tickets issued on or before: 2019 January 22
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 22 through 2019 January 23
Applicable to tickets issued on or before: 2019 January 22
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
Read more >

Exception Policies

Paris Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2019 January 22 through 2019 January 23
Applicable to tickets issued on or before: 2019 January 21
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 22
Applicable to tickets issued on or before: 2019 January 21
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 22
Applicable to tickets issued on or before: 2019 January 20
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2019 January 19 through 2019 January 20
Applicable to tickets issued on or before: 2019 January 18
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

News

Wall Street Journal names Delta best U.S. Airline of 2018

For the second year in a row, Delta was named the top U.S. airline in the WSJ's Middle Seat Scorecard ranking of the Best and Worst U.S. Airlines.

read more >

News

Delta to Debut First Aircraft with all Four Seat Experiences, Beginning March 2019

Customers booking travel on select transpacific routes will be able to choose from all four branded seat products – Delta One suites, Delta Premium Select, Delta Comfort+® and Main Cabin – for the first time on board retrofitted 777 aircraft.

read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 19 through 2019 January 20
Applicable to tickets issued on or before: 2019 January 17
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Central Plains and Ohio Valley Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 18 through 2019 January 19
Applicable to tickets issued on or before: 2019 January 17
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
Read more >

Exception Policies

Nairobi Security Situation - Bulletin 1
Date(s) of Impacted travel: 2019 January 15 through 2019 January 18
Applicable to tickets issued on or before: 2019 January 15
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
Read more >

Exception Policies

German Industrial Action - Bulletin 3
Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 14
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

German Industrial Action - Bulletin 2
Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 13
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Germany Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 13
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 13
Applicable to tickets issued on or before: 2019 January 12
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 2019 January 13
Applicable to tickets issued on or before: 2019 January 12
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 January 11 through 2019 January 12
Applicable to tickets issued on or before: 2019 January 11
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Italy Air Traffic Control Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 January 11
Applicable to tickets issued on or before: 2019 January 09
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

Exception Policies

German Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 January 10
Applicable to tickets issued on or before: 2019 January 09
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 2
Date(s) of Impacted travel: 2019 January 08 through 2019 January 09
Applicable to tickets issued on or before: 2019 January 07
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 2019 January 08
Applicable to tickets issued on or before: 2019 January 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Southern Germany Snowfall - Bulletin 1
Date(s) of Impacted travel: 2019 January 05 through 2019 January 06
Applicable to tickets issued on or before: 2019 January 05
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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