POLICY LIBRARY

Self-Service Exceptions

Basic Economy (BE) Cancellation Charge Exception
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Main Cabin Fare to Premium Fare Ticket Exchange Policy
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets

Schedule Change & Irregular Operations

Delta Messenger
Irregular Operations - Overview (IROP)
Schedule Change & IROP Travel Agency Refund Responsibility
Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners
Schedule Change and Ticket Revalidation General Overview
Travel Exception Policy - Travel Agent Guidelines

Reservations & Ticketing

Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy - Travel Agency Responsibility
Changes to Delta’s Payment Acceptance Policy and Alternative Transfer Methods
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Credit Card Discrepancy Process
Domestic Routing and Maximum Connecting Time Instructions
Electronic Miscellaneous Document – Standalone (EMD-S)
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Multiple Tickets in the Same PNR For the Same Person
No Show Policy
Paying for a Ticket
Refund Authorization (RA) for 006 Plated Tickets
Refund, Exchange and Void Guidelines
Same-Day Travel Changes
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Ticket Validity

Seat Programs

Air France and KLM Standard Seat Selection
Other Seating Information
Preferred Seating

Travel Documentation

Canada’s Entry Requirements
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Delta FlyReady, Resources for International Travel Documentation, and Regional Travel Requirements
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)

Special Fare Programs

Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Group Travel
Medical Fare Program
SkyTeam Travel Passes

Unique Taxes & Fees

External Reissue Charge (ERC)
International Passenger Service Charge for the Philippines (LI Tax Code)
International Premium Cabin Travel Tax
International Ticketing Charge (ITC)
Taxes and Carrier-Imposed Fees

Distribution & Revenue Recovery

Carrier Distribution Policy
Commission Recall Policy
Commissions
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Retroactive Commission Claims
Revenue Recovery
Validation to Sell Delta-Plated Tickets

Government & TSA

Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs
 
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