Electronic Ticketing (ET) is a method to document the sale and track the usage of passengers transportation without requiring the issuance of paper value documents. A historical record of each ticketing transaction is maintained in the electronic ticket record and stored in the electronic ticketing database. An electronic ticket/itinerary receipt must be given to the passenger when the ticket is issued or prior to the first departure. Delta mandates the issuance of electronic tickets in all “ET Eligible” markets.
Travel agencies may:
- Print ET receipt and itineraries.
- Void, refund, or reissue their agency issued ET.
- Display ET records created by their agency for up to 30 days after the last air segment flown, when all coupons are used.
- View tickets with open coupons for up to 24 months after the ticket is issued, allowing travel agencies the ability to exchange or refund the ticket based on the fare rule of the fare purchased.
Travel agencies in the US no longer have the ability to print ET coupons to paper for exchanges, refunds or voids. However, they may exchange an agency issued paper ticket for a new ET.
100% Electronic Ticketing
IATA's “Simplifying the Business 100% Paperless Ticket” initiative went into effect on June 1, 2008. As a result, all transactions reported via Billing and Settlement Plan (BSP) must be generated electronically. BSP does not accept any paper documents.
Other Useful Ticketing Information
For assistance with GDS procedures for ticket issue, reissue, refund or void processes, please contact your GDS help desk. For all other questions, please contact Global Sales Support or Delta Reservations for assistance.