Air France and KLM Agent Resources   

Staying Informed during COVID-19   

Air France and KLM continue to monitor the situation to ensure the well-being of customers and employees when flying. Please visit the below websites for the most up to date information about customer safety, flexibility, flight status, and more. 

Schedule information:   

COVID-19 Refund and Rebooking Policy Procedures     

Air France and KLM continue to adapt their policies and processes for travelers impacted by COVID-19. Click here to access COVID-19 Rebooking Procedure Flowchart. For additional information, please refer to the most up to date policy materials located on 

Agency Ticket Incentive & Customer Bonus

Air France and KLM are offering a COVID-19 agency incentive and customer bonus program for applicable reservations. For full details of this incentive and customer bonus program, information can be found on their agency resource site and an overview can be accessed by clicking here. 

Air France and KLM invite you to join their dedicated platform for travel agents, Membership allows you to stay on top of all the latest information about Air France and KLM-operated flights.  


Sales & Support 
Here you can find information to best serve your customer including policies & procedures, passenger assistance, and ticketing information. 

News & Promotions  
Stay up to date with Air France-KLM news and schedule changes, or check out the latest AgentConnect newsletter.

Products & Services 
Find the latest information on in flight service, their special COVID-19 schedule, and loyalty opportunities for the traveler and your company

An active IATA code and a professional e-mail address is required for registration. It is important to only use the first seven digits of your IATA code when filling out the registration form (the last digit is not required), and a second IATA code is not required. If you registered before and have not visited the site in the last 6 months, you will need to register again as a new member. 

For a step by step guide on how to register in AgentConnect, go to the following link


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