To provide the best service and convenience for our mutual customers, Delta highly recommends that only one ticket be issued per PNR, per passenger. Although Delta’s system can support issuing multiple tickets in the same PNR, for the same passenger, issuing multiple tickets in the same PNR for the same passenger can create service failures. Failure for services include but are not limited to:

• Online, mobile or kiosk Check-in failures
• Difficulties checking in baggage
• Accidental cancellation of down-line segments
• Automated schedule change and irregular operation protection failures

Additionally, when more than one ticket is issued per passenger in the same PNR, only the most recently issued ticket will be associated (hooked) to the reservation until that ticket is flown or the ticket is updated manually. Any unassociated (unhooked) tickets will appear in the customer’s wallet on delta.com as an unused credit. If the customer inadvertently applies the ticket toward a new purchase, it will no longer be available to use in the PNR it was intended for.

To provide the best possible travel experience for our mutual customers, we recommend building a separate PNR for each ticket that is going to be issued for the passenger.

This information is now available on Delta Professional as a new page and as part of the “Ticketing Information – General” page in the Policy Library tab under the Reservation and Ticketing sub-category.

Questions

If you have questions about multiple tickets in a PNR, please contact Global Sales Support or Delta Reservations for assistance.