Delta to Remove Access to Products and Services from Non-accredited Agencies   

As part of our continued efforts to combat fraudulent and abusive bookings of Delta fares, as well as other violations of Delta’s rules, policies, and/or contract of carriage, starting the week of January 8, 2024, Delta will remove access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS). This change is being implemented to protect our customers and mitigate future inventory abuse.  To gain access to Delta’s products and services, a travel agency or other seller of travel must be accredited with Airlines Reporting Corporation (ARC) for U.S. based agents or the International Air Transport Association (IATA) for non-U.S. based agents.  

Customers with legitimate tickets should contact their original servicing agency to have any itinerary changes serviced by the ticketing agency. Customers may also contact Delta directly for assistance.

Please reference Delta’s Carrier Distribution Policy for more information.  

Please note, nothing in this document shall limit any rights that Delta has with respect to agencies under the ARC Agent Reporting Agreement or IATA Passenger Sales Agency Agreement (as applicable), and Delta expressly reserves those rights, including, without limitation, the right to restrict an agency’s authority to book Delta inventory and/or issue Delta travel documents.

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