TRAVEL EXCEPTION POLICY ADVISORY         Coronavirus Situation – Systemwide Travel - Bulletin 3                        

BULLETIN 3                                                  ISSUED: March 9, 2020 1:55 PM ET

Applies for original tickets issued on/before March 9, 2020

Delta Air Lines is further extending its waiver to protect customers impacted by the global health concerns resulting from the Coronavirus. This waiver is an extension of the Travel Exception Policy – Coronavirus Situation – International Travel – Bulletins 1 & 2.

Issued On:                                       DL 006 Ticket Stock

Applicable to Travel On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated

Applicable to Reaccommodate On: Delta-Marketed/Delta-Operated flights or all Delta Marketed Flights

Impacted Travel Dates:  March 1, 2020 – April 30, 2020

Affected Area(s) To/From/Through the following cities:

• For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020

Applicable Dates

New travel must originate on or before:                             December 31, 2020

New travel must be rebooked no later than:                     December 31, 2020

Ticket must be reissued on or before:                                 December 31, 2020

Event Waiver Codes:

• Cabin to Cabin or Class to Class: N/A
• Use Waiver code C7V7S to waive change fee only or Origin and Destination, provided:
  • New itinerary is rebooked/ticketed within all parameters of this policy
  • New itinerary is priced at current applicable fares and rules

Required Documentation for Reissue

**Attention all GDS Users: PNR Documentation requirements now vary by GDS. Please review procedures below. **

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

• If applying Rapid Reprice:
  • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
  • It is no longer necessary to document the PNR with an OSI message
• If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

• Waiver code placement:
  • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
  • If another ticket designator is being used, place the waiver code in the tour code box
  • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
• PNR must be documented with the following OSI message:
  • OSI DL CHANGES PER CORONAVIRUS SIT DL SYSTEM 09MAR20

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
2. The first departure flight is more than 3 hours away
3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance.
4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
5. Tickets can only be reissued by the agency that originally issued the ticket
6. Bulk/Net Fare tickets must be referred to original issuing agent
7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

• When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
• Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

Future Travel Rebooking Options

• Customers who rebook their travel to begin on/before December 31, 2020, and reissue their ticket on/before December 31, 2020, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted in the waiver section.

Change to Origin / Destination

• Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary. To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
• Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI (where required by GDS) and the applicable change fee waiver code is applied as noted in the waiver section.

Please note: For tickets reissued after December 31, 2020, change fees will apply.

Delta’s Travel Exception Policy may change at any time without advance notice.

AIR FRANCE

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

Please note: A login is required to access this information.

To find current flight changes and rebooking instructions on www.AgentConnect.biz, from the top of the Home Page:

Select “News & Promotions" > "Schedule Changes" > “Instructions”

For additional assistance with rebooking, travel agents may call Global Sales Support or Air France Reservations in the US at 800-446-9708 in Canada at 800 363 5505 in Canada or go to airfrance.com to view contacts for Air France Reservations in other countries.

ALITALIA

Travel agents may visit Alitalia’s agency site for the most up to date information.

KLM

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

Please note: A login is required to access this information.

To find current flight changes and rebooking instructions on www.AgentConnect.biz, from the top of the Home Page:

Select “News & Promotions" > "Schedule Changes" > “KLM” >”KL OCC Rebook Policies”

If you do not find the policy in the KL OCC Rebooking Policies section, use the “Back” key and select > “Flight Disruptions (klm.com)”

For additional assistance with rebooking, travel agents may call Global Sales Support or go to klm.com   and select “Contacts” from the Home page to view contacts for KLM Reservations in other countries.

VIRGIN ATLANTIC

Travel agents may visit Virgin Atlantic’s vsflyinghub website for the most up to date VSbulletin information.

Please note: A login is required to access this information.