Dear Valued Travel Partner,

Delta remains focused on delivering a superior experience for our corporate travel managers, agency partners and your travelers. It’s why we work tirelessly to deliver reliable operational performance so your travelers can worry less and be as productive as possible while traveling.

This year we’ve enhanced the customer experience, maintained high-performing operations with greater transparency in reporting, and continually seek to provide more targeted operations data.  Highlights of these investments made to ensure you, your company and your travelers experience the outstanding service Delta has to offer include:

Customer Experience

It’s no coincidence that Delta SkyMiles was named a Best Travel Rewards program by U.S. News for 2017-2018. Enhancing the customer experience is always a top priority as we aim to increase the satisfaction of your travelers on every trip. In addition to Corporate Priority benefits like Onboard Recognition, Preferred Seating and Zone 1 Priority Boarding, we’ve also introduced offerings such as post-purchase upgrades, which allow customers to purchase premium products like Delta Comfort+^® and First Class as add-on purchases for all or part of their journey. Customers can also use a different method of payment than they used for the original ticket purchase to buy these add-ons. It’s just one more way we’re adding flexible and customizable options to optimize the travel experience.

Best Operations and Greater Transparency

Delta consistently provides your travelers with the best operations in the industry - including a No. 1 ranking among U.S. global airlines in on-time performance, completion factor and baggage handling. Our Operational Performance Commitment now covers more than 2,000 corporate accounts as we continue to create tangible value for you and your travelers.

Regionalized Operational Excellence Reporting

At Delta, we know it’s imperative to keep you in the know. That’s why we recently introduced new reporting that enables you to compare Delta’s operational performance on routes that matter most to your company. The key to frictionless travel is remaining knowledgeable about the status of operations, and Delta is helping you do just that with this useful new Regional Operational Excellence Reporting.

Delta is committed to having a safe, consistent and customer-focused operation. We understand that you, your company and your travelers have a choice and would like to thank you for your continued loyalty and partnership.   

Bob Somers, Senior Vice President - Global Sales