Refund, Exchange and Void Guidelines   

Follow the below guidelines for refunding, exchanging or voiding Delta-plated tickets issued by your agency.


Refunding Delta-Plated Agency Tickets

  • Travel Agencies may only refund Delta tickets previously issued by the same agency.
  • Refunds can only be issued to the person authorized to receive the refund.
  • All refunds must be issued in the same form of payment used to purchase the ticket.
  • The travel agency must ensure that a refund is allowed based on fare requirements.
  • For BSP agencies, a refund application can be requested through BSPLink.

Refundable Tickets

  • Domestic - wholly unused refundable tickets may be refunded by the travel agency who originally issued the ticket for up to one (1) year from the original date of issue, using normal BSP processing.
  • For fully refundable tickets where domestic travel is solely within the 50 US or between the 50 US, Puerto Rico, U.S. Virgin Islands or Canada, taxes, fees and applicable surcharges are refundable.

  • International- wholly unused refundable tickets may be refunded by the travel agency who originally issued the ticket for up to one (1) year from the original date of issue, using normal BSP processing.

  • For international travel, for wholly unused tickets purchased at a fare that is fully refundable  Delta will issue a full refund.
     
  • No request for a refund will be processed unless it is received within the specified ticket validity period.

  • The amount of the refund will be calculated as follows:

    • If no portion of the ticket has been used, Delta will refund the total fare and all taxes, fees or charges paid.

    • If partially used, a travel agency will have to send the refund request to Delta to be calculated and Delta will refund any residual value and associated taxes, fees or charges paid.

Combination of Refundable and Nonrefundable Fares on Tickets

  • Domestic - For part refundable and part nonrefundable where travel is solely within the 50 US or between the 50 US and Puerto Rico, U.S. Virgin Islands or Canada, Delta will refund the refundable fare segment and associated taxes.  Delta will not refund the nonrefundable fare segment and associated taxes.

  • International - For international travel, for tickets issued with a combination of refundable and nonrefundable fares, Delta will process a refund of the refundable segment and all applicable taxes, fees and charges applied to the entire ticket.

Non-Refundable Tickets

  • Non-refundable tickets have no refund value, but may be eligible for reissued towards new travel for an applicable ASC fee (subject to fare rules).

    • Domestic  - Regardless of point of sale, Delta does not refund any taxes, fees or surcharges collected upon solely domestic nonrefundable tickets (travel within the 50 US or travel between the 50 US, Puerto Rico, U.S. Virgin Islands or Canada).

    • International – Delta will not refund any portion of a fare or surcharge (YR) that is nonrefundable. Please note, in addition the XF tax is nonrefundable.

    • Delta will refund taxes, fees or charges collected upon nonrefundable tickets for international transportation only where required by law or where such taxes were collected in error and the passenger submits evidence of exemption from the tax, fee or charge to Delta in connection with a timely refund request.  

Exceptions: In some cases, travel agents may refund a nonrefundable ticket due to a Delta Schedule Change or a Delta Irregular Operations event.


Note1: If a passenger is holding an expired ticket where the expiration date is now past date, it is truly expired. An expired ticket has no value left on the ticket.

Note2: Travel agencies cannot issue a refund for a Delta non-refundable ticket, even if the passenger has a physician's letter stating they cannot travel due to their own illness or the illness of a family member. A refund application should be completed and forwarded to Delta with supporting documents. If a refund is issued due to death of passenger, please keep a copy of the Death Certificate on file, for support of refund, in case the travel agency receives a debit memo.

 


Ticket Exchanges


Travel agencies that report via BSP must contact Delta Air Lines directly to issue a residual value EMD-S document when reissuing a nonrefundable domestic or international ticket.

  • Delta tickets are nontransferable.  Travel agents are not permitted to transfer/reissue a ticket into the name of another traveler.
  • The Delta issued residual value EMD-S document is nonrefundable and valid on Delta only

  • The EMD-S document will be issued for the residual amount less the ASC. If the residual amount does not cover the entire ASC, an additional collection for the remainder of the ASC is required.

  • EMD-S residual value documents are not permitted to be transfered/reissued to the name of another traveler.

  • Travel agencies who originally issued a refundable ticket can reissue a new ticket and process the refund for the residual value back to the original form of payment. Please check the complete fare rules of the original fare on the original ticket for additional information.

Void Tickets

Reporting via BSP

Travel agencies that report via BSP have the full day the reservation is made to void a transaction. For specific instructions regarding voiding a transaction, please contact BSP or your GDS help desk.

Void Exchanges

For BSP agencies, exchanges cannot be voided through BSPLink. Travel agents can contact Delta’s Sales Support Center or Delta Reservations for additional information about voiding exchanges. For questions about BSPLink, travel agents can contact IATA at 514 874 0202.

Void Refunds

For BSP agencies, refunds cannot be voided through BSPLink. Travel agents can contact Delta’s Sales Support Center or Delta Reservations for additional information about voiding a refund. For questions about BSPLink, travel agents can contact IATA at 514 874 0202.

Additional Resources

Additional information regarding requesting a refund for a ticket issued on Delta 006 ticket stock may be found below in the applicable Contract of Carriage.

International Contract of Carriage

  • Refunds Rule 90

Domestic Contract of Carriage

  • Involuntary Refunds Rule 260

  • Voluntary Refunds Rule 270

Canadian Contract of Carriage

  • Involuntary Refunds Rule 260

  • Voluntary Refunds Rule 270

 

Refund Status Contact Information

Travel agents may visit delta.com or call 800-847-0578 to check the status of a refund.

In addition, travel agents may use the address below to check the status of a refund or send a request for a refund via mail or FAX.

Addresses and FAX Number   

Delta Air Lines
Passenger Refunds
P.O. Box 20537
Atlanta, Georgia 30320

Overnight courier service address:

Delta Air Lines
Passenger Refunds
700 S. Central Avenue
Hapeville, Georgia 30354

FAX Number
404-715-9256

 
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