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Policy Library

Self-Service Exceptions
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Main Cabin Fare to Premium Fare Ticket Exchange Policy
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations Policy (IROP)
Schedule Change and Ticket Revalidation Policy
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy
Complimentary Medallion Upgrade Reissue Enhancement
Domestic Routing and Maximum Connecting Time Instructions
Electronic Miscellaneous Document – Standalone (EMD-S)
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Paying for a Ticket
Refund, Exchange and Void Guidelines
Robotic Inventory Recovery (RIR) Guidelines - Flight Firming
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Ticket Validity
Seat Programs
Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)
The REAL ID Act
Travel Documentation and Other International Travel Requirements
Special Fare Programs
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Group Travel
Medical Fare Program
SkyTeam Travel Passes
Sports/University
Unique Taxes & Fees
International Premium Cabin Travel Tax
International Ticketing Charge (ITC)
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Carrier Distribution Policy
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Revenue Recovery
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Exit European Union (EU) Compensation Request
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs

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Exception Policies
Exception Policy Archive
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Network Update Archive
Policy Updates
Policy Update Archive
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Agent Resources

Benefits
Delta's Agency Discount (AD) Program - For Travel Agents Outside of the US and Canada - For Travel Originating Outside of the US and Canada
Delta's Agency Discount (AD) Program - For Travel Agents Worldwide - For Travel Originating in the US, Canada and Mexico
General Information
AIRCRAFT INFORMATION
Agency Website Information
Booking Class Realignment Information Page
Branded Product Mapping Guide - International Premium Fare Products
Contracts of Carriage
Delta Flight Schedules
Delta Scheduled Service to Cuba – FAQs
Delta's Fare Basis Code Structure
FEATURED TOPICS
General Contact Information
Identifying and Servicing Post-Purchase Upgrades
Tax Information
Partner Information
Class Mapping
Codeshare Partners
Delta - Aeromexico Joint Cooperation Agreement
Delta and Korean Air Transpacific Joint Venture
Delta and Virgin Australia Trans-Pacific Joint Venture
Delta, Air France, KLM and Alitalia Trans-Atlantic Joint Venture
Delta-Virgin Atlantic Transatlantic Joint Venture
Equity Partners
SkyTeam Alliance
Strategic Partners
Tools & Queues
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products

Products & Services

Baggage
Baggage - Update to IATA Baggage Allowance and Charge Rules
Baggage Information
Delta's Through-Check Baggage Policy
Extra Seat - Cabin Baggage
Real - Time Bag Tracking
Check-in
Check-in Options
Check-in Requirements
Delta One® At LAX
Sky Priority®
eCertificate Programs
Delta eCerts - Non-Cash Incentive Products
Delta eCredits
Delta eGift/Gift Cards
In-flight
Delta Comfort+®
Delta One ®
Delta Premium Select
Entertainment/Movies
First Class
In-flight Wi-Fi
Main Cabin
Meal Service
Sky Magazine
Special Meal Requests (SPML)
Other Programs & Services
Basic Economy
BlueBiz
Charter Flights
Delta Cargo
Delta Meeting Network
Delta Mobile Apps
Delta Private Jets®
Delta Shuttle®
Delta Sky Club®
Delta's Universal Air Travel Plan (UATP)
SkyTeam® Global Meetings
Other Transportation
Europe - Train Service from AMS
Pet
Pet Policies
Service and Support Animals
SkyMiles
SkyMiles® Program
Special Services
Assistive Devices
Extra Seat - Personal Comfort
Onboard Medical Oxygen
Peanut Allergy Policy
Travelers with Disabilities
Unaccompanied Minor (UMNR) Service
Wheelchair Services
 
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