Travel Agency Process to Extend Ticket Validity Due to COVID-19 For Delta 006 Tickets   

Delta, ATPCO and the GDSs have identified a standard solution for travel agencies to use expired DL 006 tickets toward future bookings where validity has been extended due to COVID-19.

  • No further action needs to be taken by our travel agency partners to ensure these tickets remain open for use
  • Ticket validity for qualifying tickets will be extended to September 30, 2022
    • All travel must be completed by September 30, 2022
Qualifying Tickets
Solution Highlights
  • Flight coupons will remain open for use
  • Delta, ATPCO and the GDSs are all working toward providing an automated exchange solution which is expected to be available in early June 2020
  • Until further notice, travel agents will be able to retrieve and exchange tickets in their GDS following their normal work process; initially, these tickets may need to be manually exchanged
    • Any expired tickets that qualify under one of the above Travel Exception Policies are now available to be manually exchanged
    • Wholly unused tickets purchased between April and September 2019 that were not booked for travel during the impacted travel dates will be available to be manually exchanged at the end of May
  • These exchange transactions will be processed for normal settlement via ARC and BSP
  • Previously issued unused tickets that were not booked for travel during the impacted travel dates indicated in our Travel Exception Policies should follow normal fare rules collecting any fare difference and the appropriate change fee
    • If ticket is for a contracted Corporate or MSA account, the name change fee must also be collected when completing a name change
      • A name change waiver is required
  • Travel agents will use standard exchange formats in their GDS.
    • If assistance is required with the specific entry used to complete a ticket exchange, please contact your GDS help desk.
  • When exchanging tickets included under Delta’s Travel Exception Policies, please include the appropriate waiver code on the ticket.
Questions

For questions or additional information pertaining to Delta’s Travel Exception Policies, please contact Global Sales Support or Delta Reservations  for assistance.

 
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