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Delta debuts a vision for cross-journey personalization for Delta SkyMiles Members with a goal of a connected journey from home to destination to better serve your travelers by harnessing the power of preferences.
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Exception Policies
| Date(s) of Impacted travel: | September 22, 2023 through September 24, 2023 | |
| Applicable to tickets issued on or before: | September 22, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 23, 2023 through September 24, 2023 |
| Applicable to tickets issued on or before: | September 21, 2023 |
| Affected Area(s) to/from/through the following: |
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News
Delta continues to innovate our SkyMiles Program based on customer feedback to remain the industry’s premier loyalty program. Beginning January 1, 2024, we are changing the way SkyMiles Members qualify for Medallion Status to preserve the exclusivity and experience our most loyal customers and travelers look forward to and deserve. As part of these changes, select Delta SkyMiles American Express Card Members will also see changes to their Delta Sky Club Access.
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Exception Policies
| Date(s) of Impacted travel: | September 16, 2023 through September 17, 2023 |
| Applicable to tickets issued on or before: | September 14, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2023 through September 15, 2023 |
| Applicable to tickets issued on or before: | September 12, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 06, 2023 through September 08, 2023 |
| Applicable to tickets issued on or before: | September 06, 2023 |
| Affected Area(s) to/from/through the following: |
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News
Beginning September 12, your travelers will enjoy enhanced meal service in our domestic First Class to and out of SEA for flights between 670-899 miles. Check out what meals you and your travelers can try on an upcoming flight to or from SEA.
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Policy Updates
To provide the best service and convenience for our mutual customers, Delta highly recommends that only one ticket be issued per PNR, per passenger.
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Exception Policies
| Date(s) of Impacted travel: | August 28, 2023 through August 31, 2023 |
| Applicable to tickets issued on or before: | August 28, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through October 17, 2023 |
| Applicable to tickets issued on or before: | August 14, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 22, 2023 through August 22, 2023 | |
| Applicable to tickets issued on or before: | August 21, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 20, 2023 through August 21, 2023 | |
| Applicable to tickets issued on or before: | August 18, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through September 16, 2023 |
| Applicable to tickets issued on or before: | August 14, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 19, 2023 through August 20, 2023 |
| Applicable to tickets issued on or before: | August 18, 2023 |
| Affected Area(s) to/from/through the following: | Cabo San Lucas, Mexico (SJD) |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through September 16, 2023 |
| Applicable to tickets issued on or before: | August 14, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through August 31, 2023 |
| Applicable to tickets issued on or before: | August 14, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through August 31, 2023 |
| Applicable to tickets issued on or before: | August 13, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through August 15, 2023 |
| Applicable to tickets issued on or before: | August 10, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through August 13, 2023 |
| Applicable to tickets issued on or before: | August 09, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 10, 2023 |
| Applicable to tickets issued on or before: | August 09, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 09, 2023 through August 10, 2023 |
| Applicable to tickets issued on or before: | August 08, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 04, 2023 |
| Applicable to tickets issued on or before: | August 03, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 29, 2023 |
| Applicable to tickets issued on or before: | July 29, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 27, 2023 | |
| Applicable to tickets issued on or before: | July 27, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 20, 2023 |
| Applicable to tickets issued on or before: | July 19, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 16, 2023 through July 17, 2023 |
| Applicable to tickets issued on or before: | July 16, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 09, 2023 through July 10, 2023 |
| Applicable to tickets issued on or before: | July 09, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 05, 2023 through July 06, 2023 |
| Applicable to tickets issued on or before: | July 05, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | June 27, 2023 through June 28, 2023 | |
| Applicable to tickets issued on or before: | June 27, 2023 | |
| Affected Area(s) to/from/through the following: |
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News
Delta is bolstering its position as New York City and Boston’s No. 1 carrier, providing your travelers with world-class connectivity to hundreds of destinations across the globe and premium experiences both on the ground and in the sky. Delta partners with world-class airlines around the globe to provide your travelers the most choice and flexibility for where, and when, they fly. Our partnerships provide your travelers with access to more benefits so they can enjoy a seamless experience from beginning to end.
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News
A waiver has been issued for LAX travelers for Thursday, June 22 due to anticipated ground transportation challenges, which we expect to occur between 1:00pm and 9:00pm.
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Exception Policies
| Date(s) of Impacted travel: | June 21, 2023 through June 22, 2023 |
| Applicable to tickets issued on or before: | June 21, 2023 |
| Affected Area(s) to/from/through the following: |
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Products & Services
The wallet application is moving and will be temporarily unavailable beginning Monday, June 19th. The full migration is estimated to be complete within 2-3 days, but you will be notified of any delays or early availability
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Exception Policies
| Date(s) of Impacted travel: | June 19, 2023 through June 21, 2023 |
| Applicable to tickets issued on or before: | June 19, 2023 |
| Affected Area(s) to/from/through the following: |
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Products & Services
To ensure our customers continue to receive the experience the Virgin Atlantic Clubhouse at London- Heathrow (LHR) is known for, changes to the entry requirements are being made. Effective June 13, access to the Virgin Atlantic Clubhouse will only be available to select Delta customers.
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News
For the second consecutive year, Delta had the distinguished honor of flying more than 40 World War II veterans on a charter flight to Normandy, France, for the 79th annual commemoration of the 1944 D-Day invasion.
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News
Delta displayed its sustainability strategy in action as part of the second annual SkyTeam Alliance Sustainable Flight Challenge. The challenge tests sustainable solutions as the company works toward net zero emissions by 2050 while delivering elevated, more sustainable travel experiences. These flights showcased the company’s strategy in action from the electric ground support equipment to reducing single-use plastic onboard and actions that reduce emissions.
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News
Delta people are proudly celebrating a silver anniversary of sorts, having been recognized for the fifth year in a row as the best U.S. airline by The Points Guy. The Points Guy's editorial team reviewed published airline policies and real-time reports between Jan. 1 and Dec. 31, 2022 in its data-focused analysis of cost, availability, reliability, loyalty programs and other factors.
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News
This summer, with more than 100 daily departures to the airlines’ hubs in Amsterdam, Paris and London, new nonstops and more connectivity via their U.S. gateways, there has never been more choice from North America.
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Exception Policies
| Date(s) of Impacted travel: | May 19, 2023 through May 28, 2023 |
| Applicable to tickets issued on or before: | May 22, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | May 19, 2023 through May 20, 2023 |
| Applicable to tickets issued on or before: | May 19, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | May 19, 2023 through May 20, 2023 |
| Applicable to tickets issued on or before: | May 18, 2023 |
| Affected Area(s) to/from/through the following: |
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News
Due to technical issues experienced on Wednesday, May 17, 2023, Delta is providing the following exception for ticketing flexibility to honor the fare and issue a ticket on Thursday, May 18, 2023, even though the ticketing deadline has passed. This exception applies to reservations booked on/before May 17, 2023.
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News
Delta is prepared to welcome international travelers to the U.S. this summer following the removal of remaining COVID entry requirements by the U.S. government beginning May 12, 2023.
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News
Your travelers will now have greater access to the UK as Delta Air Lines began daily nonstop flights to London Gatwick from New York-JFK after a 15-year hiatus. The return of the airline’s service coincides with its 45th anniversary of serving the UK-US market.
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News
Delta is making another multi-million-dollar commitment in sustainable aviation fuel on its quest to scale what is widely considered the airline industry’s largest proven decarbonization lever. Delta will purchase up to 10 million gallons of neat SAF from Shell Aviation over a two-year period for use at its hub at Los Angeles International Airport.
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News
Beginning April 19, your travelers with Delta Sky Club access can relax and recharge in a beautiful new nature-inspired oasis on the upper level of the recently expanded G concourse at Minneapolis-Saint Paul International Airport (MSP).
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Exception Policies
| Date(s) of Impacted travel: | May 01, 2023 through May 02, 2023 |
| Applicable to tickets issued on or before: | April 27, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 13, 2023 through April 15, 2023 |
| Applicable to tickets issued on or before: | April 13, 2023 |
| Affected Area(s) to/from/through the following: |
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - March 2023)
97.3%
United
97.3%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - March 2023)
61.8%
United
63.2%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. 2023)
9.69
United
9.55
American
1Based on Jan. - March 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/25/2023
