EXCEPTION POLICIES
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News

For the second year in a row, Delta was named the top U.S. airline in the WSJ's Middle Seat Scorecard ranking of the Best and Worst U.S. Airlines.

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Exception Policies

Date(s) of Impacted travel: January 19, 2019 through January 20, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2019 through January 19, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019 through January 18, 2019
Applicable to tickets issued on or before: January 15, 2019
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 14, 2019
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 11, 2019 through January 12, 2019
Applicable to tickets issued on or before: January 11, 2019
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Date(s) of Impacted travel: January 11, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
Read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2019 through January 09, 2019
Applicable to tickets issued on or before: January 07, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2019
Applicable to tickets issued on or before: January 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 05, 2019 through January 06, 2019
Applicable to tickets issued on or before: January 05, 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
Read more >

News

The tram system in Detroit Metropolitan Airport's McNamara Terminal is undergoing upgrades to improve reliability, safety and efficiency of the trams. Phase three of the project will begin on Jan. 8, causing both trams to be out of service until early April.

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News

Delta remains leader of the pack in operational performance through 2018.

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News

The Department of Homeland Security (DHS) has determined that the Manila (MNL) airport does not maintain and carry out effective security measures consistent with international standards.

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Exception Policies

Date(s) of Impacted travel: December 26, 2018 through December 27, 2018
Applicable to tickets issued on or before: December 24, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
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Exception Policies

Date(s) of Impacted travel: December 22, 2018
Applicable to tickets issued on or before: December 22, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: December 21, 2018
Applicable to tickets issued on or before: December 21, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Products & Services

Effective December 17, 2018, Delta will begin offering Basic Economy between Atlanta, Georgia (ATL) and Quito, Ecuador; Bogota and Cartagena, Colombia; and San Salvador, El Salvador.

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News

Travel Weekly has announced the winners of its 16th annual Readers Choice Awards, and Delta has topped the charts with wins in the Best Domestic, Best International, Best Sales & Service, and Best Overall airline categories. Additionally, Delta Vacations earned Best Tour Operator Packaged Overall and Best Education Program in the Tour Operators category.

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Network Updates

Subject to government approval, Mexico City becomes the third new international flight from MSP announced by Delta in 2018.

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Exception Policies

Date(s) of Impacted travel: December 15, 2018 through December 17, 2018
Applicable to tickets issued on or before: December 16, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 15, 2018 through December 16, 2018
Applicable to tickets issued on or before: December 15, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 14, 2018
Applicable to tickets issued on or before: December 12, 2018
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
Read more >

News

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Date(s) of Impacted travel: December 11, 2018
Applicable to tickets issued on or before: December 10, 2018
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
Read more >

Network Updates

​Delta is Boston's fastest-growing carrier by daily departures, and has more than doubled domestic daily departures in the last five years.

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News

SkyMiles Members can use industry-leading delta.com function to pay for seat upgrades after booking​.

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Products & Services

Starting Dec. 6, Delta will expand its popular pre-select meal program to include all outbound and inbound Delta One routes, offering pre-select on flights to customers traveling between the U.S. and Europe, Middle East, Africa, Asia and South America. Pre-select is also available on long-haul domestic routes where Delta One is offered.

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Exception Policies

Date(s) of Impacted travel: December 09, 2018 through December 10, 2018
Applicable to tickets issued on or before: December 07, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: December 07, 2018 through December 09, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 08, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: November 30, 2018 through December 04, 2018
Applicable to tickets issued on or before: November 30, 2018
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
Read more >

Exception Policies

Date(s) of Impacted travel: November 26, 2018 through November 28, 2018
Applicable to tickets issued on or before: November 26, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 24, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 23, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
Read more >

Network Updates

Delta will launch new seasonal Saturday service between New York's LaGuardia Airport and Key West, boosting the carrier's seasonal leisure offerings to destinations in Florida and the Caribbean.

read more >

News

Delta continues its realignment of premium cabin classes, for travel on/after January 7, 2019.

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Exception Policies

Date(s) of Impacted travel: November 19, 2018 through November 20, 2018
Applicable to tickets issued on or before: November 19, 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: November 16, 2018
Applicable to tickets issued on or before: November 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 15, 2018
Applicable to tickets issued on or before: November 14, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
Read more >

News

Delta will switch its Comfort+ product from the Premium Economy shelf to the Economy shelf for all Transatlantic and Transpacific itineraries where Delta is the marketing carrier, effective for bookings made for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Comfort+ on the Premium Economy shelf.

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News

For a record eighth consecutive year, the corporate travel community has ranked Delta No. 1 among U.S. airlines in the annual Business Travel News Airline Survey. Since BTN first began surveying corporate travel professionals in 1998, no other airline has topped the survey for eight consecutive years.

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Exception Policies

Date(s) of Impacted travel: November 12, 2018 through November 13, 2018
Applicable to tickets issued on or before: November 12, 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
Read more >

News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Network Updates

Delta Air Lines is adding another new international route from Boston, with a daily nonstop flight from Boston Logan International Airport to Edinburgh, Scotland, next summer. The route will be the eighth nonstop trans-Atlantic destination from Boston on Delta and its partners during the summer 2019 season.

read more >

Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Dec. 2018)
99.1%
Delta Air Lines
97.9%
United
96.7%
American
ON-TIME PERFORMANCE1
FlightStats (Dec. 2018)
74.1%
Delta Air Lines
62.1%
United
61.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Oct. 2018)
1.30
Delta Air Lines
1.96
United
3.34
American

1Based on Dec. 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Oct. 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 1/19

 
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