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EXCEPTION POLICIES
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Delta Gets Set for Summer on the Transatlantic from New York-JFK
Customers wanting to explore Europe this summer can discover three new cities served nonstop by Delta from New York-JFK.
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Exception Policies

Date(s) of Impacted travel: July 23, 2017
Applicable to tickets issued on or before: July 21, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Network Updates

Delta became the first North American operator of the state-of-the-art Airbus A350, continuing its ongoing effort to transform the travel experience and deliver innovative products and services for customers.

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Network Updates

Delta Air Lines is expanding in Asia with new service between Hartsfield-Jackson Atlanta International Airport and Shanghai Pudong International Airport starting in July 2018.

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Network Updates

Delta Air Lines will add a second daily nonstop flight from Seattle to Austin, Texas, beginning Oct. 1, 2017. Building off the strong results from its service that launched on June 12, Delta will expand its schedule to provide the only morning departure from Seattle.

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Network Updates

Delta will launch daily nonstop service between Los Angeles and Mexico City on Dec. 1, 2017. The flight, which is subject to government approval, will connect Delta’s LAX hub to partner Aeromexico’s Mexico City hub and complement Aeromexico’s existing industry-leading schedule between the cities.

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News

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Exception Policies

Date(s) of Impacted travel: July 18, 2017
Applicable to tickets issued on or before: July 17, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Effective July 19, the U.S. Department of Homeland Security will require additional screening measures for customers flying on international flights bound for the U.S. These screening measures pertain to any departure point where a passport is required to reenter the U.S. Customers flying to the U.S. from an international airport are encouraged to arrive to the airport at least 3 hours prior to departure to allow time to clear security.

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News

Delta Air Lines has launched innovative additions to its Delta Professional travel management portals for agency partners. The website now includes the new self-service application, Delta Edge Wallet, which provides uses a point system to manage complimentary tickets, upgrades and vouchers.

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News

In order to provide a safe and dependable experience for children who are traveling alone during the busy summer season, Delta would like to remind travel professionals to review Delta’s Unaccompanied Minor policy before making a reservation for a minor traveling alone.

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Exception Policies

Date(s) of Impacted travel: July 13, 2017 through July 14, 2017
Applicable to tickets issued on or before: July 12, 2017
Affected Area(s) to/from/through the following:

 

  • New York, NY- Kennedy (JFK)

  • New York, NY- LaGuardia (LGA)

  • Newark, NJ (EWR)

  • Newburgh, NY (SWF)

  • White Plains, NY (HPN)

 

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Exception Policies

Date(s) of Impacted travel: July 13, 2017
Applicable to tickets issued on or before: July 12, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: July 10, 2017 through July 11, 2017
Applicable to tickets issued on or before: July 10, 2017
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
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News

Our joint venture partner KLM has provided som helpful information regarding traveling through Amsterdam Airport Schiphol during the busy summer season.

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Exception Policies

Date(s) of Impacted travel: July 13, 2017 through July 18, 2017
Applicable to tickets issued on or before: July 10, 2017
Affected Area(s) to/from/through the following:

All flights operated by HOP

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Network Updates

Delta customers in Greater Boston will enjoy new nonstop service to Pittsburgh and New Orleans as the airline continues its expansion in the region.

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Exception Policies

Date(s) of Impacted travel: July 07, 2017
Applicable to tickets issued on or before: July 05, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)

 

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News

Earlier this month, the readers of TravelAge West awarded Delta with two WAVE awards, Airline Providing the Best Travel Agent Support, and Best Airline — Domestic for the sixth consecutive year.

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Products & Services

As part of this corporate-wide recognition effort and expansion of Corporate Priority from the Delta Edge suite of benefits, Onboard Recognition is now available for corporate travelers. In addition to this benefit, corporate travelers will continue to be recognized through the Check-in Recognition feature of Delta Edge.

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Policy Updates

Effective for travel on or after June 21, 2017, Delta is updating its baggage policy for active U.S. military members traveling on military orders on or after June 21, 2017, regardless of their ticketing date.

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News

Delta Air Lines and Korean Air have reached an agreement to create a leading trans-Pacific joint venture in both scope and service, offering an enhanced and expanded network, industry-leading products and service and a seamless customer experience between the U.S. and Asia. The agreement, signed today, deepens their historic partnership, which spans nearly two decades.

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Exception Policies

Date(s) of Impacted travel: June 23, 2017 - June 24, 2017
Applicable to tickets issued on or before: June 22, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York, NY-Kennedy(JFK)
  • New York, NY-LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
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Network Updates

Jet Airways, India’s full-service premier international airline, announced codeshare enhancements with Air France, KLM Royal Dutch Airlines, and Delta Air Lines.

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Products & Services

The addition of CLEAR at Los Angeles International Airport comes weeks after Delta successfully orchestrated an unprecedented terminal move to create the best customer experience at the airport, and in time for the busy summer travel season. With this week’s launch at LAX Terminals 2 and 3, 22 of Delta’s busiest airports now feature CLEAR’s service.

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Exception Policies

Date(s) of Impacted travel: June 22, 2017 - June 23, 2017
Applicable to tickets issued on or before: June 20, 2017
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Houston, George Bush Intercontinental, TX (IAH)
  • Houston, William Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Products & Services

Delta introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport (MSP) on June 19, 2017, as part of the airline’s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable.

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News

Delta began selling its Delta One suites and Delta Premium Select fare on June 17. The new Delta Premium Select cabin and the Delta One suite product enhancement will debut on Delta’s first Airbus A350, due to enter service in fall 2017 with its first flight taking place on Oct. 30, 2017, from Detroit (DTW) to Narita (NRT). Delta will be the first U.S. airline to take delivery of the A350, which provides better fuel efficiency and customer-friendly features designed to improve the flying experience.

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Exception Policies

Date(s) of Impacted travel: June 19, 2017
Applicable to tickets issued on or before: June 18, 2017
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ ( EWR)
  • Newburgh, NY (SWF)
  • Scranton, PA (AVP)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
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News

Alitalia has released the following statement regarding Chapter 15 filing in the United States. A Chapter 15 application request is the established practice in the event of extraordinary administration (AS).

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Policy Updates

Effective immediately, Delta will no longer accept javelins and vaulting poles as checked baggage to/from/via Amsterdam (AMS), due to new restrictions at Schiphol Airport. Javelins and vaulting poles must be transported as cargo.

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Policy Updates

Effective for tickets issued on/after June 14, 2017, Delta will begin charging a second bag fee for travel between the U.S. or Canada and Venezuela.

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Exception Policies

Date(s) of Impacted travel: June 07, 2017
Applicable to tickets issued on or before: June 06, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Starting June 1, 2017, Platinum Medallion Members, plus one guest, who are traveling in Delta Main Cabin, Virgin Atlantic Premium Economy or Virgin Atlantic Economy cabin, are able to access the Virgin Atlantic Clubhouse located in Terminal 3 in London-Heathrow.

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Policy Updates

Effective May 31, 2017, for flights departing June 8, 2017 and beyond, Delta is introducing the ‘S’ inventory class for bookings of certain Delta Comfort+ upgrades, Delta SkyMiles award bookings and eNCI certificate bookings.

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Policy Updates

Effective for tickets issued on/after May 31, 2017, Delta will modify the 2nd checked bag fee for travel between the U.S. or Canada and St. Thomas (STT) or St. Croix (STX) from $35.00 USD/CAD to $40.00 USD/CAD.

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Network Updates

Delta is launching a new flight between Atlanta and Seoul’s Incheon Airport on June 4, 2017, offering daily nonstop service between the U.S. and Korea.

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Network Updates

Delta’s newest international route from Portland, takes off on May 26, with nonstop service to London-Heathrow offered four times weekly during the summer season.

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Products & Services

Delta is expanding Delta Comfort+ fares to more markets, making it easier to shop and buy Delta's menu of products.

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Network Updates

Customers wanting to explore Europe this summer can discover three new cities served nonstop by Delta from New York-JFK. The new flights to Glasgow, Scotland; Lisbon, Portugal; and Berlin, Germany are all effective May 25, 2017.

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Network Updates

Delta Air Lines (NYSE: DAL) and Grupo Aeroméxico, S.A.B. de C.V. (Mexico: AEROMEX.MX) are creating more options and expanded service for travelers flying between the U.S. and Mexico as they strengthen their historic partnership. This fall, subject to government approval, the airlines will launch five flights in new markets,; add frequency in four markets; and upgrade aircrafts in two markets.

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Exception Policies

Date(s) of Impacted travel: May 25, 2017
Applicable to tickets issued on or before: May 24, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience. And, customers can use a different method of payment than used for the original ticket purchase to do so.

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News

After just three nights of intense of work last week, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3. The epic process was completed in the wee hours Wednesday.

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Exception Policies

Date(s) of Impacted travel: May 22, 2017
Applicable to tickets issued on or before: May 20, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)

  • New York, NY- LaGuardia (LGA)

  • Newark, NJ (EWR)

  • Newburgh, NY (SWF)

  • White Plains, NY (HPN)

Read more >

Exception Policies

Date(s) of Impacted travel: May 21, 2017
Applicable to tickets issued on or before: May 19, 2017
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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News

Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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News

Delta and rideshare company Lyft are partnering to offer SkyMiles members more opportunities to earn miles doing something they can do every day – requesting a ride.

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News

For several years, Delta has been expanding its footprint in China and investing heavily in building the most Chinese-friendly U.S. airline. Last month, the largest frequent flyer website in China, Flyertea, named Delta the“Flyers’ Preferred Airline” for the third consecutive year. Additionally, Chinese travelers recently recognized Delta’s In-Flight Service as best in the industry at the 2016 China Travel Awards in Shanghai.

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News

Whether you’re traveling for business or for pleasure, there are more reasons than ever before to fly Delta when traveling to Tokyo.

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News

After just three nights of intense of work, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3.

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operational excellence
COMPLETION FACTOR1
FlightStats
99.0%
Delta Air Lines
98.6%
American
98.5%
United
ON-TIME PERFORMANCE1
FlightStats
67.6%
Delta Air Lines
63.4%
American
68.1%
United
MISHANDLED BAGS
per 1,000 passengers2 - DOT
1.67
Delta Air Lines
2.56
American
2.12
United

1Based on May 2017 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on May 2017 statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2017 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/17

 
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