EXCEPTION POLICIES
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News

Taking care of our business customers and offering the right programs to meet their needs is one of our core values.

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News

Improvements are being made to the Virgin Atlantic Upper Class Wing check-in and security at London Heathrow Airport from now through May 2024, and access may be affected during certain periods of time.

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Exception Policies

Date(s) of Impacted travel: February 13, 2024 through February 14, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 13, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 05, 2024 through February 06, 2024
Applicable to tickets issued on or before: February 04, 2024
Affected Area(s) to/from/through the following:
  • Tokyo - Haneda, Japan (HND)
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Exception Policies

Date(s) of Impacted travel: February 01, 2024
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Frankfurt, DE (FRA)
Read more >

News

Passport…wallet…Fly Delta app. Delta customers flying from Paris-CDG will find a travel tool with all they need for a smoother trip when they download the Fly Delta app.

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Exception Policies

Date(s) of Impacted travel: January 22, 2024 through January 23, 2024
Applicable to tickets issued on or before: January 22, 2024
Affected Area(s) to/from/through the following:
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Saginaw, MI (MBS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 22, 2024
Applicable to tickets issued on or before: January 21, 2024
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago Midway International, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Northwest Arkansas, AR (XNA)
  • Oklahoma City, OK (OKC)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
  • St Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: January 20, 2024 through January 24, 2024
Applicable to tickets issued on or before: January 20, 2024
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 19, 2024 through January 20, 2024
Applicable to tickets issued on or before: January 18, 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND) 
  • Marquette, MI (MQT) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Pittsburgh, PA (PIT) 
  • Rochester, NY (ROC) 
  • South Bend, IN (SBN) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2024 through January 19, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Columbus, MS (GTR)
  • Knoxville, TN (TYS)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE) 
  • Boise, ID (BOI)
  • Great Falls, MT (GTF) 
  • Hayden, CO (HDN) 
  • Jackson Hole, WY (JAC) 
  • Kalispell, MT (FCA) 
  • Missoula, MT (MSO) 
  • Pasco, WA (PSC) 
  • Portland, OR (PDX) 
  • Redmond, OR (RDM) 
  • Seattle, WA (SEA) 
  • Spokane, WA (GEG) 
  • Sun Valley, ID (SUN) 
  • Twin Falls, ID (TWF)
Read more >

Exception Policies

Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 16, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Spokane, WA (GEG)
  • Great Falls, MT (GTF)
  • Hayden, CO (HDN)
  • Jackson Hole, WY (JAC)
  • Kalispell, MT (FCA)
  • Missoula, MT (MSO)
  • Pasco, WA (PSC)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
Read more >

Exception Policies

Date(s) of Impacted travel: January 14, 2024 through January 16, 2024
Applicable to tickets issued on or before: January 14, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Bentonville, AR (XNA)
  • Chattanooga, TN (CHA)
  • Columbus, MS (GTR)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • Nashville, TN (BNA)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tri City, TN (TRI)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: January 14, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Bentonville, AR (XNA)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL) 
Read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Rochester, NY (ROC)
Read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2024 through January 14, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Elko, NV (EKO)
  • Eugene, OR (EUG)
  • Hayden, CO (HDN)
  • Idaho Falls, ID (IDA)
  • Jackson Hole, WY (JAC)
  • Pocatello, ID (PIH)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: January 12, 2024 through January 13, 2024
Applicable to tickets issued on or before: January 11, 2024
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Burlington, VT (BTV)
  • Cedar Rapids, IA (CID)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Montreal, QC (YUL)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Saint Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • Toronto, ON (YYZ)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2024 through January 12, 2024
Applicable to tickets issued on or before: January 10, 2024
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 08, 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
  • Wichita, KS (ICT)
Read more >

Policy Updates

Starting the week of January 8, 2024, Delta is removing access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS).

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Exception Policies

Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 07, 2024
Affected Area(s) to/from/through the following:
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Kansas City, MO (MCI)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 05, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

News

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2024, citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

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Exception Policies

Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 04, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 02, 2024 through January 04, 2024
Applicable to tickets issued on or before: January 02, 2024
Affected Area(s) to/from/through the following:
  • Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: December 25, 2023 through December 26, 2023
Applicable to tickets issued on or before: December 25, 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • International Falls, Minnesota (INL)
  • Rapid City, South Dakota (RAP)
  • Sioux Falls, South Dakota (FSD)
Read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2023 through December 26, 2023
Applicable to tickets issued on or before: December 22, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

This year, we launched three special new offerings in Delta One to elevate the onboard experience for you and your travelers.

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Exception Policies

Date(s) of Impacted travel: December 21, 2023 through December 22, 2023
Applicable to tickets issued on or before: December 20, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 18, 2023
Applicable to tickets issued on or before: December 16, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • Newark, NJ (EWR)
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 10, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 10, 2023
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 09, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Delta would like to remind Travel Agencies that have customers with unused tickets that were extended through December 31, 2023, that they need to rebook and reissue their ticket by December 31, 2023.

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News

From 22 brand new gates to premium shops and restaurants, Delta is investing heavily in the crossroads of the West.

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Network Updates

Delta Air Lines and airBaltic have officially launched their codeshare partnership, providing customers with more convenient connections and more flexible booking and ticketing options between North America and Latvia.

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News

You continue to tell us how important it is to get your travelers to their destination on time and with bags. As such, operational excellence is at the core of everything we do and is a key tenet of the Delta Business value proposition.

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News

Delta remains the best airline for business travelers for the 13th year in a row, with top marks for Delta’s exceptional customer service, distribution channels and expansive network.

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Network Updates

Wherever your customers’ travels take them, Delta Air Lines and its expanded Joint Venture (EJV) partners Air France, KLM and Virgin Atlantic are offering more convenience, connectivity and a vast choice of exciting destinations to discover this winter.

read more >

Exception Policies

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: November 01, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: October 31, 2023
Affected Area(s) to/from/through the following:
  • Bordeaux, France (BOD)
  • Brest, France (BES)
  • Nantes, France (NTE)
Read more >

Exception Policies

Date(s) of Impacted travel: October 27, 2023 through November 07, 2023
Applicable to tickets issued on or before: October 28, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Mexico (ACA)
Read more >

Exception Policies

Date(s) of Impacted travel: October 27, 2023 through October 31, 2023
Applicable to tickets issued on or before: October 27, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Guerrero (ACA)
Read more >

Exception Policies

Date(s) of Impacted travel: October 20, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 19, 2023
Affected Area(s) to/from/through the following:
  • San Juan P.R. (SJU)
  • St. Lucia (UVF)
  • St. Maarten (SXM)
  • St. Thomas U.S. VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: October 21, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 18, 2023
Affected Area(s) to/from/through the following:
  • Los Cabos/San Jose del Cabo, México (SJD)
Read more >

Exception Policies

Date(s) of Impacted travel: October 10, 2023 through October 20, 2023
Applicable to tickets issued on or before: October 10, 2023
Affected Area(s) to/from/through the following:
  • Guatemala City, GT (GUA)
Read more >

Exception Policies

Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: October 11, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

News

One year after the start of their Joint Venture, the Delta and LATAM alliance has enabled the partners to announce six new routes, carry out 15,000 flights, transport more than 3 million customers, and cover more than 56 million miles (90 million kilometers), which is equivalent to the distance between planet Earth and Mercury.

read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Oct. 2023)
5.24
Delta Air Lines
7.87
United
8.59
American

1Based on Jan. - Dec. 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. - Oct. 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the Oct 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. Updated on 2/14/2024.

 
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