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EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 30, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
  • St. Maarten, SX (SXM) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
Read more >

Network Updates

Delta Air Lines, the leading airline across the Atlantic with more total departures, destinations and seats than any other airline, is bringing more nonstop options to Europe from its Los Angeles, New York-JFK, Atlanta, and Detroit hubs and more next summer, making Delta the No. 1 choice for customers traveling between the United States and Europe.

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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 02, 2018
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 19, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Date(s) of Impacted travel: September 21, 2017 through October 12, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Key West, FL (EYW)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY - LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT) 
  • St. Maarten, SX (SXM) 
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY - LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 17, 2017
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT)
  • St. Maarten, SX (SXM)
Read more >

News

On September 9, 2017, the Delta-marketed Premium Economy inventory classes for flights operated by Delta’s Joint Venture (JV) partners Air France (AF) and Alitalia (AZ) were reassigned from W to P, A and G. Delta-marketed fares for Premium Economy services offered by AF and AZ will use classes P, A and G for travel on or after September 25, 2017.

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Exception Policies

Date(s) of Impacted travel: September 16, 2017 through September 18, 2017
Applicable to tickets issued on or before: September 15, 2017
Affected Area(s) to/from/through the following:
  • Cabo San Lucas, MX (SJD)
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Exception Policies

Date(s) of Impacted travel: September 15, 2017 through September 18, 2017
Applicable to tickets issued on or before: September 14, 2017
Affected Area(s) to/from/through the following:
  • Fukuoka, JP (FUK)
  • Nagoya, JP (NGO)
  • Osaka, JP (KIX)
  • Tokyo-Haneda, JP (HND)
  • Tokyo-Narita, JP (NRT)
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Network Updates

Delta, in cooperation with joint venture partner Air France KLM, will bring nonstop trans-Atlantic service from Indianapolis to its European hub at Paris-Charles de Gaulle beginning May 24, 2018.

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News

Hurricane Irma drove no further cancellations Tuesday as the weakened storm spread rain and less severe winds across Alabama and Tennessee, allowing most Florida operations to resume and its Atlanta hub to work unimpeded.

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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through December 31, 2017
Applicable to tickets issued on or before: September 12, 2017
Affected Area(s) to/from/through the following:
  • St. Maarten, SX (SXM)
Read more >

News

As downgraded tropical depression Irma moves across Alabama and Tennessee Tuesday, Delta teams are poised to resume most scheduled flying to and from Florida and reset its Atlanta hub operation after Irma’s impact on Monday.

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Exception Policies

Date(s) of Impacted travel: September 13, 2017 through
Applicable to tickets issued on or before: September 12, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

As Delta teams prepared to resume operations at airports across Florida, Irma's sustained winds of 30 mph and gusts of 60 mph at the airline’s Atlanta hub led to 1,100 network flight cancellations and more than 65 diverted flights Monday. With Atlanta airport conditions back to within operating limits Monday evening, the airline was gradually increasing operations into and out of Atlanta, including accepting many of the previously diverted flights. Delta teams also turned their attention to normalizing operations Tuesday.

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Exception Policies

Date(s) of Impacted travel: September 06, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 11, 2017
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Birmingham, AL (BHM)
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale/Hollywood, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Freeport, BS (FPO)
  • Gainesville, FL (GNV)
  • Georgetown, BS (GGT)
  • Havana, CU (HAV)
  • Huntsville, AL (HSV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Marsh Harbour, BS (MHH)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • Nassau, BS (NAS)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Punta Cana, DO (PUJ)
  • Sarasota/Bradenton, FL (SRQ)
  • Savannah, GA (SAV)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • Tallahassee, FL (TLH)
  • Tampa/St. Pete/Clearwater, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

News

Armed with the latest forecast and hurricane projections, Delta teams in the airline’s Operations and Customer Center have decided to cancel about 800 flights Monday as Hurricane Irma is expected to bring to the Atlanta hub strong crosswinds that exceed operating limits on select mainline and regional aircraft.

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News

With operations ceased at nearly all Florida airports, Delta teams are monitoring conditions and fine-tuning forecasts to determine potential impact at Delta's Atlanta hub for Monday, as well as understand when flying will resume at airports affected by Hurricane Irma.

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Exception Policies

Date(s) of Impacted travel: September 10, 2017 through September 12, 2017
Applicable to tickets issued on or before: September 10, 2017
Affected Area(s) to/from/through the following:
  • Portland, OR (PDX)
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Exception Policies

Date(s) of Impacted travel: September 11, 2017 through September 12, 2017
Applicable to tickets issued on or before: September 10, 2017
Affected Area(s) to/from/through the following:
  • All Domestic Flights Operated by Air France and HOP!
Read more >

News

As Category 4 Hurricane Irma moves towards Florida, Delta is taking several measures to ensure the safety of each one of your travelers. Our dedicated team of meteorologists, as well as other operational leaders, are watching the storm’s progress closely around the clock.

read more >

Exception Policies

Date(s) of Impacted travel: September 06, 2017 through September 17, 2017
Applicable to tickets issued on or before: September 09, 2017
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Birmingham, AL (BHM)
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale/Hollywood, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Freeport, BS (FPO)
  • Gainesville, FL (GNV)
  • Georgetown, BS (GGT)
  • Havana, CU, (HAV)
  • Huntsville, AL (HSV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Marsh Harbour, BS (MHH)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • Nassau, BS (NAS)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota/Bradenton, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa/St. Pete/Clearwater, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through October 31, 2017
Applicable to tickets issued on or before: September 09, 2017
Affected Area(s) to/from/through the following:
  • St. Thomas, VI (STT)
  • Turks and Caicos, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through September 17, 2017
Applicable to tickets issued on or before: September 09, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PU)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Thomas, VI (STT)
  • Turks Caicos, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 06, 2017 through September 17, 2017
Applicable to tickets issued on or before: September 08, 2017
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale/Hollywood, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Freeport, BS (FPO)
  • Gainesville, FL (GNV)
  • Georgetown, BS (GGT)
  • Havana, CU, (HAV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Marsh Harbour, BS (MHH)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota/Bradenton, FL (SRQ)
  • Savannah, GA (SAV)
  • St. Maaten, SX (SXM)
  • Tallahassee, FL (TLH)
  • Tampa/St. Pete/Clearwater, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: September 08, 2017 through September 09, 2017
Applicable to tickets issued on or before: September 08, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Date(s) of Impacted travel: September 06, 2017 through September 17, 2017
Applicable to tickets issued on or before: September 07, 2017
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale/Hollywood, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Marsh Harbour, BS (MHH)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota/Bradenton, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa/St. Pete/Clearwater, FL (TPA)
  • West Palm Beach, FL (PBI)
  • Freeport, BS (FPO)
  • Georgetown, BS (GGT)
  • Havana, CU (HAV)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 06, 2017 through September 17, 2017
Applicable to tickets issued on or before: September 06, 2017
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale/Hollywood, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa/St. Pete/Clearwater, FL (TPA)
  • West Palm Beach, FL (PBI)
  • Freeport, BS (FPO)
  • Georgetown, BS (GGT)
  • Havana, CU (HAV)
  • Nassau, BS (NAS)
Read more >

News

At Delta, we believe that innovation is the key to our long-term success. Your partnership is invaluable to us as we continue to improve the customer experience. We’re hard at work creating industry-leading products and services that set new standards for corporate travel, both in the air and on the ground.

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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through September 12, 2017
Applicable to tickets issued on or before: September 05, 2017
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Freeport, BS (FPO)
  • Georgetown, BS (GGT)
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Nassau, BS (NAS)
  • Sarasota, FL (SRQ)
  • West Palm Beach, Florida (PBI)
  • Fort Myers, FL (RSW)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through September 09, 2017
Applicable to tickets issued on or before: September 05, 2017
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Havana, CU (HAV)
  • Nassau, BS (NAS)
  • Punta Cana , DO (PUJ)
  • San Juan, PR (SJU)
  •  Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
  • Turks Caicos, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through September 06, 2017
Applicable to tickets issued on or before: September 04, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: August 31, 2017 through September 03, 2017
Applicable to tickets issued on or before: September 01, 2017
Affected Area(s) to/from/through the following:
  • Cabo San Lucas, MX (SJD)
Read more >

Policy Updates

Effective for tickets issued or for travel on/after August 31, 2017, Delta will waive the second checked bag fee for travel between the United States, the U.S. Virgin Islands, Puerto Rico, Canada or Mexico and Jordan.

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Exception Policies

Date(s) of Impacted travel: August 31, 2017 through September 01, 2017
Applicable to tickets issued on or before: August 30, 2017
Affected Area(s) to/from/through the following:

Cabo San Lucas, MX (SJD)

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Exception Policies

Date(s) of Impacted travel: August 25, 2017 through September 07, 2017
Applicable to tickets issued on or before: August 28, 2017
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Date(s) of Impacted travel: August 29, 2017 through
Applicable to tickets issued on or before: August 28, 2017
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2017 through September 04, 2017
Applicable to tickets issued on or before: August 27, 2017
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2017 through August 30, 2017
Applicable to tickets issued on or before: August 27, 2017
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2017 through August 28, 2017
Applicable to tickets issued on or before: August 25, 2017
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
  • San Antonio, TX (SAT)
Read more >

News

Beginning Tuesday, Aug. 22, Terminal 1-Lindbergh’s South Security Checkpoint at Minneapolis-St. Paul International Airport will partially close while new automated security equipment is installed.

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Exception Policies

Date(s) of Impacted travel: August 25, 2017 through August 26, 2017
Applicable to tickets issued on or before: August 24, 2017
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
  • San Antonio, TX (SAT)
Read more >

News

Delta is committed to having a safe, consistent and customer-focused operation.

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Exception Policies

Date(s) of Impacted travel: August 25, 2017 through August 26, 2017
Applicable to tickets issued on or before: August 23, 2017
Affected Area(s) to/from/through the following:
  • Houston, TX – Hobby (HOU)
  • Houston, TX – Intercontinental (IAH)
Read more >

Exception Policies

Date(s) of Impacted travel: August 22, 2017 through
Applicable to tickets issued on or before: August 22, 2017
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats
99.1%
Delta Air Lines
98.6%
United
97.5%
American
ON-TIME PERFORMANCE1
FlightStats
67.5%
Delta Air Lines
66.0%
United
57.8%
American
MISHANDLED BAGS
per 1,000 passengers2 - DOT
1.71
Delta Air Lines
2.47
United
3.20
American

1Based on June 2017 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2017 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2017 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/17

 
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