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View an archive of previously issued weather and event travel exception policies.
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Exception Policies

Dates of Impacted Travel: March 23, 2017 through April 07, 2017
Applicable to tickets issued on or before: March 23, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
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Exception Policies

Dates of Impacted Travel: April 01, 2017
Applicable to tickets issued on or before: March 30, 2017
Affected Area(s) to/from/through the following: Albany, NY (ALB) Boston, MA (BOS) Burlington, VT (BTV) Hartford, CT (BDL) Manchester, NH (MHT) Newburgh, NY (SWF) New York, NY – Kennedy (JFK) New York, NY – La Guardia (LGA) Newark, NJ (EWR) Portland, ME (PWM) Providence, RI (PVD) White Plains, NY (HPN)
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News

Spring is a time to reboot and refresh, so Delta is serving up new flavors on its Flight Fuel menu in time for the season. Beginning April 1, customers on select flights over 900 miles within North America will enjoy a refreshed Flight Fuel menu, featuring new and updated for-purchase dining options.

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News

Delta Air Lines and Korean Air have reached an agreement to deepen their historic partnership, with an expanded trans-Pacific network that will increase travel choices and boost competition between the U.S. and Asia.

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Exception Policies

Dates of Impacted Travel: March 23, 2017 through April 02, 2017
Applicable to tickets issued on or before: March 23, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
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Network Updates

Delta and joint venture partner Virgin Atlantic Airlines have made changes to their network between the U.S. and London’s Heathrow Airport, by swapping operations on their Seattle (SEA) and Detroit (DTW) services.

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Exception Policies

Dates of Impacted Travel: March 23, 2017
Applicable to tickets issued on or before: March 25, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
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News

Delta will begin daily nonstop service from Los Angeles International Airport (LAX) to Ronald Reagan Washington National Airport (DCA) on April 24 and nonstop service from Boston Logan International Airport (BOS) to San Francisco International Airport (SFO) on June 8. Flights between DCA-LAX and BOS-SFO will be operated as transcontinental flights, and include the Delta One cabin featuring full flat-bed seats, as well as enhanced amenities throughout the Boeing 757-200 aircraft.

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Network Updates

Delta Air Lines will offer a new daily nonstop flight between New York-JFK and Rio de Janeiro, Brazil, beginning Dec. 21, 2017, subject to U.S. Department of Transportation approval. The airline’s strategic alliance with GOL Linhas Aereas Inteligentes will extend the reach of this service to 23 destinations within Brazil and provides seamless connections at Antonio Carlos Jobim International Airport (GIG) in Rio de Janeiro.

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Exception Policies

Dates of Impacted Travel: March 23, 2017 through March 26, 2017
Applicable to tickets issued on or before: March 23, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
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Policy Updates

Delta is updating its baggage policy for passengers traveling between Los Angeles (LAX) and San Salvador, El Salvador (SAL), effective for tickets issued on or after March 22, 2017.

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News

Delta Air Lines and Los Angeles World Airports (LAWA) will orchestrate one of the largest terminal moves in the history of commercial aviation when Delta relocates from Terminals 5 and 6 to Terminals 2 and 3 at Los Angeles International Airport (LAX) in May, and Delta customers will reap the benefits from day one..

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Exception Policies

Dates of Impacted Travel: March 19, 2017 through March 21, 2017
Applicable to tickets issued on or before: March 19, 2017
Affected Area(s) to/from/through the following: Amsterdam, Netherlands (AMS)
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Network Updates

Delta Air Lines is adding three daily flights to Chicago’s O’Hare International Airport (ORD) from Seattle and will now serve all of the top 10 Seattle destinations as the airline continues its fifth consecutive year of growth at its Pacific Northwest hub. Chicago flights are now available for sale, and service will begin June 19, 2017.

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Exception Policies

Dates of Impacted Travel: March 19, 2017 through March 20, 2017
Applicable to tickets issued on or before: March 19, 2017
Affected Area(s) to/from/through the following: Amsterdam, Netherlands (AMS)
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News

Today, Sunday, March 19, 2017, operations at Paris-Charles de Gaulle are currently running in line with the forecast announced yesterday. Our operations at Paris-Orly are back to normal after the security incident that occurred yesterday morning at Orly Sud.

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Exception Policies

Dates of Impacted Travel: March 19, 2017
Applicable to tickets issued on or before: March 19, 2017
Affected Area(s) to/from/through the following: Amsterdam, Netherlands (AMS)
All Exception Policies >

News

Today, Saturday March 18, 2017, operations at Paris-Charles de Gaulle are currently running in line with the forecast announced yesterday. Our operations at Paris-Orly are disrupted as traffic has been suspended due to the security incident that occurred this morning at Orly Sud.

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Exception Policies

Dates of Impacted Travel: March 18, 2017
Applicable to tickets issued on or before: March 18, 2017 through March 28, 2017
Affected Area(s) to/from/through the following: Paris-Orly Security
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News

Following the call for strike action which has been confirmed by certain Air France cabin crew unions for the period from Saturday, March 18 to Monday, March 20, 2017, the schedule of flights operated by Air France aircraft will be lightly disrupted.

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News

For the first month of 2017, Delta employees ran a strong operation, highlighted by a second place ranking in on-time performance and third place ranking in completion factor, despite 11 days in the month with irregular operations, driven in large part by inclement weather in Atlanta and New York.

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Policy Updates

Effective for tickets issued on/after March 15, 2017, Delta will increase the fee for Same Day Travel (Same Day Standby and Same Day Confirmed) from $50.00 USD to $75.00 USD for non-SkyMiles members, general SkyMiles members and Silver Medallion members. Diamond, Platinum and Gold Medallion members will continue to have the Same Day Travel fee waived provided they are not on a restricted fare and their requested flight is eligible.

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News

In another move to further elevate the in-flight customer experience, Delta has partnered with globally renowned design company Alessi to curate a modern, stylish and functional collection of service products and tableware, which will appear in flight beginning April 1.

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Exception Policies

Dates of Impacted Travel: March 14, 2017 through March 17, 2017
Applicable to tickets issued on or before: March 15, 2017
Affected Area(s) to/from/through the following: All flights operated by KLM (KL)
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Exception Policies

Dates of Impacted Travel: March 14, 2017 through March 15, 2017
Applicable to tickets issued on or before: March 11, 2017
Affected Area(s) to/from/through the following: Albany, NY (ALB) Allentown, PA (ABE) Baltimore, MD (BWI) Bangor, ME (BGR) Binghamton, NY (BGM) Boston, MA (BOS) Buffalo, NY (BUF) Burlington, VT (BTV) Charlottesville, VA (CHO) Elmira, NY (ELM) Halifax, Nova Scotia, Canada (YHZ) Harrisburg, PA (MDT) Hartford, CT (BDL) Ithaca, NY (ITH) Manchester, NH (MHT) Montreal, Quebec, Canada (YUL) New York, NY-Kennedy(JFK) New York, NY-LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) Philadelphia, PA (PHL) Pittsburgh, PA (PIT) Portland, ME (PWM) Providence, RI (PVD) Quebec City, Quebec, Canada (YQB) Roanoke, VA (ROA) Rochester, NY (ROC) Scranton, PA (AVP) State College, PA (SCE) Syracuse, NY (SYR) Washington DC-Dulles (IAD) Washington DC-Reagan (DCA) White Plains, NY (HPN)
All Exception Policies >

News

Delta has canceled more than 900 flights in anticipation of the late-winter storm’s arrival.

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Exception Policies

Dates of Impacted Travel: March 12, 2017
Applicable to tickets issued on or before: March 11, 2017
Affected Area(s) to/from/through the following: Asheville, NC (AVL) Charlotte, NC (CLT) Chattanooga, TN (CHA) Fayetteville, NC (FAY) Greensboro, NC (GSO) Greenville, SC (GSP) Jacksonville, NC (OAJ) New Bern, NC (EWN) Raleigh/Durham, NC (RDU) Tri-Cities, TN (TRI) Knoxville, TN (TYS) Wilmington, NC (ILM)
All Exception Policies >

Exception Policies

Dates of Impacted Travel: March 14, 2017 through March 15, 2017
Applicable to tickets issued on or before: March 11, 2017
Affected Area(s) to/from/through the following: Albany, NY (ALB) Allentown, PA (ABE) Baltimore, MD (BWI) Bangor, ME (BGR) Binghamton, NY (BGM) Boston, MA (BOS) Burlington, VT (BTV) Charlottesville, VA (CHO) Elmira, NY (ELM) Halifax, Nova Scotia, Canada (YHZ) Harrisburg, PA (MDT) Hartford, CT (BDL) Ithaca, NY (ITH) Manchester, NH (MHT) Montreal, Quebec, Canada (YUL) Newburgh, NY (SWF) New York, NY-Kennedy(JFK) New York, NY-LaGuardia (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Pittsburgh, PA (PIT) Portland, ME (PWM) Providence, RI (PVD) Quebec City, Quebec, Canada (YQB) Roanoke, VA (ROA) Scranton, PA (AVP) State College, PA (SCE) Washington DC-Dulles (IAD) Washington DC-Reagan (DCA) White Plains, NY (HPN)
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Exception Policies

Dates of Impacted Travel: March 12, 2017
Applicable to tickets issued on or before: March 10, 2017
Affected Area(s) to/from/through the following: • Asheville, NC (AVL) • Charlotte, NC (CLT) • Chattanooga, TN (CHA) • Fayetteville, NC (FAY) • Greensboro, NC (GSO) • Greenville, SC (GSP) • Raleigh/Durham, NC (RDU) • Tri-Cities, TN (TRI) • Knoxville, TN (TYS)
All Exception Policies >

Policy Updates

Due to Air Berlin's (AB) migration to a new Global Distribution System, Delta will discontinue its Interline Ticketing and Baggage agreement with AB, effective March 15, 2017.

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Exception Policies

Dates of Impacted Travel: March 18, 2017 through March 20, 2017
Applicable to tickets issued on or before: March 09, 2017
Affected Area(s) to/from/through the following: All flights operated by Air France
All Exception Policies >

Products & Services

Effective February 16, 2017, Diamond Medallion® Members plus one guest who are traveling in Delta Main Cabin, Virgin Atlantic Premium Economy or Virgin Atlantic Economy cabin are able to access the Virgin Atlantic Clubhouse located in Terminal 3 in London-Heathrow.

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Exception Policies

Dates of Impacted Travel: March 10, 2017
Applicable to tickets issued on or before: March 08, 2017
Affected Area(s) to/from/through the following: New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN)
All Exception Policies >

News

Delta has provided the following statement on delta.com regarding the revised U.S. Executive Order issued on March 6, 2017.

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Exception Policies

Dates of Impacted Travel: March 07, 2017 through March 09, 2017
Applicable to tickets issued on or before: March 06, 2017
Affected Area(s) to/from/through the following: Bologna, Italy (BLQ) Clermont Ferrand, France (CFE) Florence, Italy (FLR) Genoa, Italy (GOA) Lyon, France (LYS) Marseille, France (MRS) Milan, Italy (MXP) Milan, Italy (LIN) Montpellier, France (MPL) Naples, Italy (NAP) Nice, France (NCE) Perpignan, France (PGF) Rome, Italy (FCO) Toulon, France (TLN) Turin, Italy (TRN) Venice, Italy (VCE)
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Exception Policies

Dates of Impacted Travel: March 06, 2017 through March 10, 2017
Applicable to tickets issued on or before: March 03, 2017
Affected Area(s) to/from/through the following: Algiers, Algeria (ALG) Barcelona, Spain (BCN) Biarritz, France (BIQ) Bilbao, Spain (BIO) Bordeaux, France (BOD) Brest, France (BES) Caen, France (CFR) Casablanca, Morocco (CAS) Lisbon, Portugal (LIS) Lorient, France (LRT) Madrid, Spain (MAD) Nantes, France (NTE) Oran, Algeria (ORN) Pau, France (PUF) Quimper, France (IUP) Rabat, Morocco (RBA) Rennes, France (RNS) Toulouse, France (TLS) Tunis, Tunisia (TUN)
All Exception Policies >

News

Today, Delta has unveiled its new B2B advertising platform called Destination Next. The new platform, which replaces the outgoing Building Our Business around the Needs of Yours tagline, showcases Delta’s commitment to providing industry-leading products for corporate travel professionals and their customers.

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Exception Policies

Dates of Impacted Travel: March 2, 2017
Applicable to tickets issued on or before: March 1, 2017
Affected Area(s) to/from/through the following: Amsterdam, Netherlands (AMS)
All Exception Policies >

News

Starting June 3, 2017, the nonstop excitement of Seoul’s shopping, dining and nightlife is only one nonstop flight from Atlanta, offering a new way to South Korea from cities across the Southeast.

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Policy Updates

Effective February 28, 2017, Delta Air Lines will update two baggage policies for travel between the U.S. or Canada and Mexico.

All Policy Updates >

Policy Updates

In October, 2016, Delta introduced new messaging to alert travel agencies when there is a name mismatch between the PNR Name and the Passenger Security Name, offering our travel partners advance opportunity to verify or update the customer name information. Ensuring that the names are aligned allows accurate security vetting with the government and provides for a smooth passenger experience at check-in and at the airport security checkpoints.

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Exception Policies

Dates of Impacted Travel: February 23, 2017
Applicable to tickets issued on or before: February 22, 2017
Affected Area(s) to/from/through the following: Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Dates of Impacted Travel: February 23, 2017 through February 24, 2017
Applicable to tickets issued on or before: February 21, 2017
Affected Area(s) to/from/through the following: • Alpena, MI (APN) • Appleton, WI (ATW) • Brained, MN (BRD) • Central Wisconsin Airport, WI (CWA) • Duluth, MN (DLH) • Escanaba, MI (ESC) • Green Bay, WI (GRB) • Iron Mountain, MI (IMT) • Hibbing, MN (HIB) • Lacrosse, WI (LSE) • Marquette, MI (MQT) • Milwaukee, WI (MKE) • Minneapolis- St. Paul, MN (MSP) • Pellston, MI (PLN) • Rapid City, SD (RAP) • Rhinelander, WI (RHI) • Rochester, MN (RST) • Sault Ste. Marie, MI (CIU) • Sioux Falls, SD (FSD) • Traverse City, MI (TVC)
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Exception Policies

Dates of Impacted Travel: February 22-23, 2017
Applicable to tickets issued on or before: February 20, 2017
Affected Area(s) to/from/through the following: All flights operated by Alitalia to/from/through Italy
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Exception Policies

Dates of Impacted Travel: February 17, 2017 through February 18, 2017
Applicable to tickets issued on or before: February 16, 2017
Affected Area(s) to/from/through the following: Burbank, CA (BUR); Fresno, CA (FAT); Long Beach, CA (LGB); Los Angeles, CA (LAX); Oakland, CA (OAK); Ontario, CA (ONT); Palm Springs, CA (PSP); Sacramento, CA (SMF); San Diego, CA (SAN); San Francisco, CA (SFO); San Jose, CA (SJC); Santa Ana - Orange County, CA (SNA)
All Exception Policies >

News

Delta is introducing complimentary meals on some of its longest domestic flights, including transcontinental routes between New York’s JFK and Los Angeles/San Francisco. The airline will be the only U.S. carrier to offer complimentary fresh meals from nose to tail on select coast-to-coast routes.

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Products & Services

Delta on Wednesday released the latest version of its Fly Delta app, giving customers access to the industry’s most innovative airport wayfinding maps, and the ability to keep up with boarding pass and flight details, even when a reliable Wi-Fi or cellular connection isn’t available.

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Exception Policies

Dates of Impacted Travel: February 15 - 16, 2017
Applicable to tickets issued on or before: February 14, 2017
Affected Area(s) to/from/through the following: Bangor, ME (BGR) Portland, ME (PWM)
All Exception Policies >

Network Updates

Delta is linking Nashville, Tenn. and Raleigh-Durham, N.C. with new nonstop service in June, becoming the first airline to offer both First Class seating and a business traveler’s schedule on the route.

All Network Updates >

Exception Policies

Dates of Impacted Travel: February 12, 2017 through February 13, 2017
Applicable to tickets issued on or before: February 10, 2017
Affected Area(s) to/from/through the following: Albany, New York (ALB), Bangor, Maine (BGR), Binghamton, New York (BGM), Boston, Massachusetts (BOS), Buffalo, New York (BUF), Burlington, Vermont (BTV), Elmira / Corning, New York (ELM), Erie, Pennsylvania (ERI), Halifax, Nova Scotia, Canada (YHZ), Hartford, Connecticut (BDL), Ithaca, New York (ITH), Manchester, New Hampshire (MHT), Montreal, Quebec, Canada (YUL), Newark, NJ (EWR), Newburgh, NY (SWF), New York, NY Kennedy (JFK), New York, NY LaGuardia (LGA), Ottawa, Ontario, Canada (YOW), Portland, Maine (PWM), Providence, Rhode Island (PVD), Quebec City, Quebec, Canada (YQB), White Plains, NY (HPN), Rochester, New York (ROC), Syracuse, New York (SYR)
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