EXCEPTION POLICIES
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Prepare for Takeoff Series
As your business gets back to travel, our new “Prepare for Takeoff” video series provides you with the latest information to ensure you feel safe, connected, and confident throughout the travel journey. Hear from Delta leaders on the topics that matter most to you and your travelers.
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A Carbon-Neutral Future Awaits
Delta’s new brand campaign builds on the commitment first announced in March 2020 to be the first carbon-neutral airline globally.
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Exception Policies

Date(s) of Impacted travel: November 29, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 29, 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo - Haneda, Japan (HND)
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Exception Policies

Date(s) of Impacted travel: November 28, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 28, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
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Exception Policies

Date(s) of Impacted travel: November 27, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 27, 2021
Affected Area(s) to/from/through the following:

Johannesburg, South Africa (JNB)

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Exception Policies

Date(s) of Impacted travel: November 19, 2021 through November 26, 2021
Applicable to tickets issued on or before: November 22, 2021
Affected Area(s) to/from/through the following:
  • Guadeloupe, FR (PTP)
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Exception Policies

Date(s) of Impacted travel: November 20, 2021
Applicable to tickets issued on or before: November 20, 2021
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Date(s) of Impacted travel: November 16, 2021 through November 21, 2021
Applicable to tickets issued on or before: November 18, 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
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Exception Policies

Date(s) of Impacted travel: November 16, 2021 through November 18, 2021
Applicable to tickets issued on or before: November 15, 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
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News

The multi-year, value-based distribution agreement leverages the Amadeus Travel Platform, allowing for more flexibility and choice.

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News

Delta will offer the most trans-Atlantic flights from New York-JFK and Boston, as well as the Delta Premium Select experience on every European flight for the first time.

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News

Delta’s best-in-class service and leading approach to health and safety has recently earned recognition by a number of key trade publications.

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Exception Policies

Date(s) of Impacted travel: October 25, 2021 through October 26, 2021
Applicable to tickets issued on or before: October 25, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 24, 2021
Applicable to tickets issued on or before: October 23, 2021
Affected Area(s) to/from/through the following:
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
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News

Integrated digital health credential platform Delta FlyReady will enable customer upload of required COVID-19 test/vaccine documents to support international travel beginning Nov. 8.

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Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through January 31, 2022.

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News

Delta Air Lines requires the issuance of an eTicket for lap infants on domestic itineraries for flights operated by Delta and Delta Connection®.

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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through October 31, 2021
Applicable to tickets issued on or before: September 29, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

Reopening of unrestricted travel will boost economy and employment and reunite friends and families

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News

Natasha Yamaoka, Director – Global Distribution & Digital Strategy International & Enterprise Payments, answers some of the top questions from customers who want to know what to expect ahead of upcoming travel to Europe.

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News

Delta’s new brand campaign builds on the commitment first announced in March 2020 to be the first carbon-neutral airline globally.

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Exception Policies

Date(s) of Impacted travel: September 14, 2021 through September 15, 2021
Applicable to tickets issued on or before: September 13, 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 12, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 03, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
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News

For the fifth year in a row, Delta’s SkyMiles program secured the No. 2 spot overall and outperformed all global airlines in U.S. News & World Report’s annual ranking of airline loyalty programs.

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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through September 03, 2021
Applicable to tickets issued on or before: August 30, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through September 30, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Products & Services

Delta continues to refresh and upgrade its fleet, adding 30 incremental A321neo aircraft to its existing order book with Airbus. This transaction further positions the airline as a leader in the recovery and beyond.

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Exception Policies

Date(s) of Impacted travel: August 23, 2021 through August 25, 2021
Applicable to tickets issued on or before: August 28, 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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News

The customer experience and value-based, multi-year content distribution agreement gives Travelport-connected travel buyers simplified access to Delta’s enriched content through the Travelport+ platform.

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Exception Policies

Date(s) of Impacted travel: August 22, 2021 through August 23, 2021
Applicable to tickets issued on or before: August 20, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 18, 2021 through August 19, 2021
Applicable to tickets issued on or before: August 17, 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021 through August 17, 2021
Applicable to tickets issued on or before: August 15, 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
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Exception Policies

Date(s) of Impacted travel: August 15, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through November 30, 2021. Previously the policy was extended for travel through October 31, 2021.

read more >

Exception Policies

Date(s) of Impacted travel: August 14, 2021 through August 15, 2021
Applicable to tickets issued on or before: August 12, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: August 06, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 06, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

Delta will restart Seattle and Detroit service to London Heathrow in October, in addition to doubling flights from New York-JFK.

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News

Customers with last-minute changes can stand by for an alternate flight for free starting Aug. 4.

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Exception Policies

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News

Effective immediately, Delta is waiving the 2021 minimum requirements for active accounts to qualify for 2022 SkyBonus program participation ($5,000 USD spend and five unique employee travelers).

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Network Updates

Delta is adding over 1,000 seats to Canada’s biggest markets in September – a 150% increase in capacity.

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Exception Policies

Date(s) of Impacted travel: July 23, 2021 through July 25, 2021
Applicable to tickets issued on or before: July 23, 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through July 30, 2021
Applicable to tickets issued on or before: July 14, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Policy Updates

Effective July 14, 2021, the CDC has instated a temporary suspension for dogs imported from countries that are considered high risk for dog rabies.

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Policy Updates

On July 6, 2021, the U.S. Department of Transportation (“DOT”) issued an order prohibiting the sale of passenger air transportation between the United States and Belarus.

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Exception Policies

Date(s) of Impacted travel: July 06, 2021 through July 07, 2021
Applicable to tickets issued on or before: July 04, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: June 26, 2021 through June 28, 2021
Applicable to tickets issued on or before: June 28, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through October 31, 2021. Previously the policy was extended for travel through August 31, 2021.

read more >

News

Delta and Aeromexico will continue to collect the Tourism Tax (UK Tax) for tickets on DL006 and AM139 ticket stock issued on/after July 1, 2021, for travel that originates from the United States to Mexico. As a reminder, this tax is part of the fare auto-price.

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2021)
98.8%
Delta Air Lines
96.6%
United
96.8%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - June 2021)
77.5%
Delta Air Lines
66.5%
United
70.4%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - July 2021)
3.52
Delta Air Lines
4.15
United
8.27
American

1Based on June 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 09/21

 
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