EXCEPTION POLICIES
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News

Delta continues its realignment of premium cabin classes, for travel on/after January 7, 2019.

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Exception Policies

Date(s) of Impacted travel: November 19, 2018 through November 20, 2018
Applicable to tickets issued on or before: November 19, 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
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Exception Policies

Date(s) of Impacted travel: November 16, 2018
Applicable to tickets issued on or before: November 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: November 15, 2018
Applicable to tickets issued on or before: November 14, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
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News

Delta will switch its Comfort+ product from the Premium Economy shelf to the Economy shelf for all Transatlantic and Transpacific itineraries where Delta is the marketing carrier, effective for bookings made for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Comfort+ on the Premium Economy shelf.

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News

For a record eighth consecutive year, the corporate travel community has ranked Delta No. 1 among U.S. airlines in the annual Business Travel News Airline Survey. Since BTN first began surveying corporate travel professionals in 1998, no other airline has topped the survey for eight consecutive years.

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Exception Policies

Date(s) of Impacted travel: November 12, 2018 through November 13, 2018
Applicable to tickets issued on or before: November 12, 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
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News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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Network Updates

Delta Air Lines is adding another new international route from Boston, with a daily nonstop flight from Boston Logan International Airport to Edinburgh, Scotland, next summer. The route will be the eighth nonstop trans-Atlantic destination from Boston on Delta and its partners during the summer 2019 season.

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Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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News

Ten years after final approval of the Delta-Northwest merger on Oct. 29, 2008, it’s clear that the tie-up joined the two airlines into a force that’s positioned to continue leading the industry long-term.

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Exception Policies

Date(s) of Impacted travel: October 29, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 28, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 29, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 27, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Network Updates

Delta customers will have more options to bask in the Aloha spirit beginning next June as new service between Delta's Detroit Wayne County Metropolitan Airport hub and Daniel K. Inouye Honolulu International Airport comes online.

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Exception Policies

Date(s) of Impacted travel: October 27, 2018
Applicable to tickets issued on or before: October 25, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Airline submits proposal to U.S. Department of Transportation to launch new route to Shanghai from MSP that would benefit the traveling public and enhance connectivity across U.S. Proposed service, pending government approvals, would begin in June 2020 on Delta's flagship Airbus A350-900, providing first-ever nonstop China service from Minnesota.

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Exception Policies

Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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News

Delta has continued its winning streak in the U.K. by being named Best North American Airline at the annual Business Travel Awards.

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Exception Policies

Date(s) of Impacted travel: October 22, 2018 through October 23, 2018
Applicable to tickets issued on or before: October 22, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Delta is realigning premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: October 12, 2018 through October 20, 2018
Applicable to tickets issued on or before: October 16, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Network Updates

Delta is giving Boston customers even more trans-Atlantic choices beginning next summer when the airline inaugurates new nonstop service to Lisbon, Portugal on May 23.

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Exception Policies

Date(s) of Impacted travel: October 12, 2018 through October 15, 2018
Applicable to tickets issued on or before: October 12, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Exception Policies

Date(s) of Impacted travel: October 12, 2018
Applicable to tickets issued on or before: October 11, 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
Read more >

Network Updates

Delta is beefing up links to London next summer through expanded service from its Detroit hub and Portland, Ore.​​ as well as new service to Lisbon from its growing Boston focus city.

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Exception Policies

Date(s) of Impacted travel: October 09, 2018 through October 11, 2018
Applicable to tickets issued on or before: October 10, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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News

For the seventh consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers’ Choice Awards.

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Exception Policies

Date(s) of Impacted travel: October 09, 2018 through October 11, 2018
Applicable to tickets issued on or before: October 09, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: October 09, 2018 through October 10, 2018
Applicable to tickets issued on or before: October 08, 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
Read more >

Exception Policies

Date(s) of Impacted travel: September 28, 2018 through October 01, 2018
Applicable to tickets issued on or before: September 27, 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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News

As Delta prepares for the upcoming construction of the Delta Sky Way at LAX, security screening in Terminal 3 has been relocated to level one. There is no change to the security screening process in Terminal 2.

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Exception Policies

Date(s) of Impacted travel: September 24, 2018 through September 25, 2018
Applicable to tickets issued on or before: September 23, 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.

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Products & Services

Effective September 19, 2018, Delta will begin offering Basic Economy between Atlanta, Georgia (ATL) and Panama City, Panama (PTY).

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Exception Policies

Date(s) of Impacted travel: September 21, 2018
Applicable to tickets issued on or before: September 20, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2018
Applicable to tickets issued on or before: September 18, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
Read more >

Exception Policies

Date(s) of Impacted travel: September 17, 2018 through September 19, 2018
Applicable to tickets issued on or before: September 16, 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 15, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 14, 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
Read more >

Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 20, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 14, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

News

A general strike that started today in Costa Rica is expected to continue until the end of the week and may cause traffic delays reaching the San Jose (SJO) and Liberia (LIR) airports. Costa Rican authorities request that customers arrive at least three hours ahead of their scheduled departure time to avoid delays.

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Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 12, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 15, 2018
Applicable to tickets issued on or before: September 08, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Oct. 2018)
99.0%
Delta Air Lines
98.6%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (Oct. 2018)
73.2%
Delta Air Lines
64.7%
United
64.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Aug. 2018)
1.94
Delta Air Lines
3.15
United
4.34
American

1Based on Oct. 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Aug. 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 11/18

 
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