EXCEPTION POLICIES
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News

Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.

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News

Effective November 13, 2019, a new interline revalidation program was activated between Delta (DL) and Virgin Atlantic (VS). This new process applies to revalidation transactions that occurred on/after November 13.

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News

On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.

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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 10, 2019
Applicable to tickets issued on or before: November 07, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 08, 2019
Applicable to tickets issued on or before: November 05, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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News

Delta Premium Select is now available for purchase between Atlanta (ATL) and Santiago del Chile (SCL) for travel beginning February 5.

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News

Delta teams have worked hard to collaborate with many of its partner airlines to ensure TSA Pre-Check enrolled customers have the indicator for the expedited security program printed on their boarding pass when exiting, entering or connecting in the U.S.

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Exception Policies

Date(s) of Impacted travel: November 03, 2019
Applicable to tickets issued on or before: November 02, 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 05, 2019
Applicable to tickets issued on or before: October 30, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

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Exception Policies

Date(s) of Impacted travel: October 29, 2019 through October 30, 2019
Applicable to tickets issued on or before: October 29, 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
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Exception Policies

Date(s) of Impacted travel: October 27, 2019
Applicable to tickets issued on or before: October 26, 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through October 30, 2019
Applicable to tickets issued on or before: October 25, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through October 25, 2019
Applicable to tickets issued on or before: October 21, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: October 18, 2019
Applicable to tickets issued on or before: October 16, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
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Exception Policies

Date(s) of Impacted travel: October 18, 2019
Applicable to tickets issued on or before: October 16, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)
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Exception Policies

Date(s) of Impacted travel: October 17, 2019
Applicable to tickets issued on or before: October 15, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 14, 2019 through October 15, 2019
Applicable to tickets issued on or before: October 14, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
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Exception Policies

Date(s) of Impacted travel: October 11, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 11, 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
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Exception Policies

Date(s) of Impacted travel: October 10, 2019 through October 17, 2019
Applicable to tickets issued on or before: October 10, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Network Updates

With temperatures starting to drop, Seattle travelers have more options than ever to escape to sun and ski destinations as Delta launches new daily service from Seattle-Tacoma International Airport to Tampa International Airport on March 11, 2020. ​

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Exception Policies

Date(s) of Impacted travel: October 10, 2019 through October 11, 2019
Applicable to tickets issued on or before: October 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
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Exception Policies

Date(s) of Impacted travel: October 09, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 08, 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
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Exception Policies

Date(s) of Impacted travel: October 04, 2019 through October 05, 2019
Applicable to tickets issued on or before: October 04, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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News

Coming soon, Delta will launch chat feature on Delta Professional, a suite of enhancements to its Delta Edge meetings product, and upgraded operational reporting for corporate customers – all in response to feedback from travel agents and corporate travel managers.

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Products & Services

Delta on Monday released the latest version of its Fly Delta app, with a new look and added features that help simplify the travel experience.

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News

Delta has moved from Terminal 1 to the new Satellite Terminal (S1) at Shanghai Pudong International Airport. The relocation, alongside partner China Eastern Airlines, will create a more seamless and convenient connecting experience for customers.

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Exception Policies

Date(s) of Impacted travel: September 30, 2019 through October 01, 2019
Applicable to tickets issued on or before: September 30, 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Network Updates

Delta and LATAM Airlines today announced that they have entered into a strategic partnership that for the first time combines the strengths of the leading airlines in North and Latin America.

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Policy Updates

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Products & Services

Informational page for Delta's Global Sales Support new Chat functionality

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Network Updates

​​Boston's No. 1 global carrier boosts trans-Atlantic seats by more than 30% in 2020, including new service to London-Gatwick and Manchester, and second daily Paris service.

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Exception Policies

Date(s) of Impacted travel: September 22, 2019 through September 25, 2019
Applicable to tickets issued on or before: September 22, 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: September 24, 2019
Applicable to tickets issued on or before: September 21, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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News

For the eighth consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers' Choice Awards.

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Exception Policies

Date(s) of Impacted travel: September 17, 2019 through September 20, 2019
Applicable to tickets issued on or before: September 19, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: September 18, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 18, 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: September 17, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 17, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read more >

News

Commitment will fund exploration for the establishment of a sustainable biofuel refinery in Washington State.

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Exception Policies

Date(s) of Impacted travel: September 16, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 16, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Network Updates

Flights from seven U.S. cities now available to book as Delta becomes largest U.S. carrier to downtown Tokyo’s closest airport.

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Exception Policies

Date(s) of Impacted travel: September 09, 2019 through September 26, 2019
Applicable to tickets issued on or before: September 26, 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: September 09, 2019 through September 10, 2019
Applicable to tickets issued on or before: September 09, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: September 22, 2019 through December 15, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
Read more >

Exception Policies

Date(s) of Impacted travel: September 08, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 03, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 04, 2019
Applicable to tickets issued on or before: September 02, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (September 2019)
99.0%
Delta Air Lines
96.7%
United
97.3%
American
ON-TIME PERFORMANCE1
FlightStats (September 2019)
76.7%
Delta Air Lines
68.5%
United
71.2%
American
MISHANDLED BAGS
per 1,000 passengers2 (July 2019)
5.36
Delta Air Lines
7.37
United
9.71
American

1Based on August 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 9/19

 
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