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Exception Policies
| Date(s) of Impacted travel: | November 18, 2024 through November 21, 2024 |
| Applicable to tickets issued on or before: | November 18, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | November 14, 2024 through November 17, 2024 |
| Applicable to tickets issued on or before: | November 14, 2024 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.
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Exception Policies
| Date(s) of Impacted travel: | November 05, 2024 through November 07, 2024 |
| Applicable to tickets issued on or before: | November 05, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 30, 2024 through October 31, 2024 |
| Applicable to tickets issued on or before: | October 29, 2024 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through March 31, 2025 |
| Applicable to tickets issued on or before: | October 15, 2024 |
| Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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News
Delta has made the difficult decision to suspend service to Tel Aviv (TLV) through March 31, 2025, due to ongoing safety concerns. For travel agency tickets issued for travel between October 7, 2023 and October 31, 2024, Delta will process refunds on all wholly unused and the unused portion of partially used tickets, including any prepaid fees for unused ancillary services. To avoid having Delta process the refund, agencies must reissue or refund tickets no later than Wednesday, October 23, 2024.
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through March 31, 2025 |
| Applicable to tickets issued on or before: | October 15, 2024 |
| Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 24, 2024 |
| Applicable to tickets issued on or before: | October 13, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 15, 2024 |
| Applicable to tickets issued on or before: | October 10, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 15, 2024 |
| Applicable to tickets issued on or before: | October 09, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 10, 2024 |
| Applicable to tickets issued on or before: | October 08, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 10, 2024 |
| Applicable to tickets issued on or before: | October 07, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2024 through October 09, 2024 |
| Applicable to tickets issued on or before: | October 06, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 28, 2024 through October 31, 2024 |
| Applicable to tickets issued on or before: | October 02, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 01, 2024 through October 03, 2024 |
| Applicable to tickets issued on or before: | September 30, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 28, 2024 through October 15, 2024 |
| Applicable to tickets issued on or before: | September 30, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 28, 2024 through October 01, 2024 |
| Applicable to tickets issued on or before: | September 29, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 28, 2024 through September 30, 2024 |
| Applicable to tickets issued on or before: | September 28, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 25, 2024 through September 27, 2024 |
| Applicable to tickets issued on or before: | September 26, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 27, 2024 |
| Applicable to tickets issued on or before: | September 25, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 25, 2024 through September 27, 2024 |
| Applicable to tickets issued on or before: | September 25, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 25, 2024 through September 27, 2024 |
| Applicable to tickets issued on or before: | September 24, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 25, 2024 through September 27, 2024 |
| Applicable to tickets issued on or before: | September 23, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through December 31, 2024 |
| Applicable to tickets issued on or before: | September 19, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2024 through September 16, 2024 |
| Applicable to tickets issued on or before: | September 13, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 10, 2024 through September 13, 2024 |
| Applicable to tickets issued on or before: | September 11, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 10, 2024 through September 11, 2024 |
| Applicable to tickets issued on or before: | September 09, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through October 31, 2024 |
| Applicable to tickets issued on or before: | August 21, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through September 30, 2024 |
| Applicable to tickets issued on or before: | August 19, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 18, 2024 through August 19, 2024 |
| Applicable to tickets issued on or before: | August 17, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 16, 2024 through August 17, 2024 |
| Applicable to tickets issued on or before: | August 14, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 15, 2024 through August 16, 2024 |
| Applicable to tickets issued on or before: | August 13, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 12, 2024 through August 15, 2024 |
| Applicable to tickets issued on or before: | August 12, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 07, 2024 through August 09, 2024 |
| Applicable to tickets issued on or before: | August 07, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through September 06, 2024 |
| Applicable to tickets issued on or before: | August 05, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 05, 2024 through August 07, 2024 |
| Applicable to tickets issued on or before: | August 05, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 03, 2024 through August 05, 2024 |
| Applicable to tickets issued on or before: | August 03, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 07, 2023 through September 06, 2024 |
| Applicable to tickets issued on or before: | July 31, 2024 |
| Affected Area(s) to/from/through the following: |
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News
Following the global IT outage and resulting operational disruption, Delta is continuing to offer your travelers several customer-focused options to ease the travel experience and make things right.
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 through July 28, 2024 |
| Applicable to tickets issued on or before: | July 23, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 through July 23, 2024 |
| Applicable to tickets issued on or before: | July 22, 2024 |
| Affected Area(s) to/from/through the following: | All DL-Operated flights |
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 through July 22, 2024 |
| Applicable to tickets issued on or before: | July 21, 2024 |
| Affected Area(s) to/from/through the following: |
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News
Due to an earlier vendor technology issue, unaccompanied minor travel is currently paused through Tuesday, July 23. Minors and UMNRs already booked will not be able to travel.
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 through July 21, 2024 |
| Applicable to tickets issued on or before: | July 19, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 through July 20, 2024 |
| Applicable to tickets issued on or before: | July 19, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 19, 2024 |
| Applicable to tickets issued on or before: | July 19, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 17, 2024 through July 18, 2024 |
| Applicable to tickets issued on or before: | July 17, 2024 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 07, 2024 through July 09, 2024 |
| Applicable to tickets issued on or before: | July 05, 2024 |
| Affected Area(s) to/from/through the following: |
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - Dec. 2023)
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Oct. 2023)
7.87
United
8.59
American
1Based on Jan. - Dec. 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. - Oct. 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the Oct 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. Updated on 2/14/2024.
