EXCEPTION POLICIES
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News

Delta FlyReady assists customers in scheduling a COVID-19 test that meets destination requirements, automatically verifies their test results and confirms the traveler meets the necessary testing requirements in place at their destination.

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News

Delta and Aeromexico understand how important it is for the Travel Agency to maintain control of their tickets when a schedule change occurs. To assist our mutual Travel Agency partners with ticket reissues, Delta and Aeromexico worked together and found a solution which allows Aeromexico to message the Travel Agency’s GDS to provide the Travel Agency PNR with a confirmed AM segment; which will allow the Travel Agency to reissue and maintain control of their tickets.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 30, 2021
Applicable to tickets issued on or before: June 08, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Network Updates

See which trans-Atlantic destinations are currently open or will open throughout the summer to vaccinated travelers and/or travelers with negative tests.

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News

In her new role, Nicole will be responsible for leading seven 24/7 Global Sales Support centers as well as teams embedded in Delta’s JV partners’ sales support offices throughout the world.

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News

Flight to Net Zero encompasses Delta’s climate leadership through its carbon neutrality goal.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 15, 2021
Applicable to tickets issued on or before: May 27, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Customers with scheduled travel to Mexico can travel as planned on both Delta and Aeromexico-operated flights, but please review the following customer experience changes.

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News

Spain is the fifth European destination now open to leisure and other non-essential travelers. Fully vaccinated Americans are welcome to visit Spain beginning June 7.

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Policy Updates

To provide travel agencies with additional flexibility when assisting with schedule changes, Delta has implemented an interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through August 31, 2021.

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News

Since the start of the Joint Commercial Agreement in May 2017, the airlines have carried more than 22 million customers between the U.S. and Mexico.

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Network Updates

Customers in and around Boston and New York City will enjoy service to four new markets and upgraded aircraft for an elevated onboard experience.

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Network Updates

Quarantine-free flights to Rome and Milan open to all customers with negative test results.

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Exception Policies

Date(s) of Impacted travel: May 11, 2021 through May 25, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
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News

With an overall score of 860 out of 1,000, the airline was recognized as No. 1 in customer satisfaction among airlines in North America by J.D. Power

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Exception Policies

Date(s) of Impacted travel: May 11, 2021 through May 13, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
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News

Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta-marketed (DL- or KE- operated) flights.

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Network Updates

New nonstop service from New York-JFK to Dubrovnik will launch July 2.

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News

With a shared commitment to innovation, Sabre and Delta's partnership focuses on elevating the distribution ecosystem with new products such as New Airline Storefront via Sabre Red 360.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through May 31, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

The new Wi-Fi system delivers a reliable and streaming quality connection to everyone onboard – a critical capability for Delta’s vision for the future customer experience.

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Network Updates

Delta will be the first airline to resume service to Athens with daily flights from New York-JFK and Atlanta.

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Network Updates

Delta’s global reach is expanding this year with the launch of a new route from Portland to Seoul-Incheon.

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News

Air France will launch new nonstop service between Denver-DEN and Paris-Charles de Gaulle-CDG beginning July 2 through October 29, 2021, contingent on current travel bans.

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News

The Delta CareStandard Sky Partner Report is the industry’s first customized report that offers insight into the industry-leading care efforts Delta is providing to enhance flexibility and reliability and build confidence in a safe return to the skies.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through May 04, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Global airline’s people-first approach continues with landmark moves that boost loyalty rewards, simplify travel and reignite the experience.

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Exception Policies

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Policy Updates

Delta is applying its No Show policy to all tickets purchased or reissued on March 31, 2021 and beyond.

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News

Mandatory quarantine remains in effect for international travelers.

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Network Updates

Leisure travelers can look forward to nine new routes, four more Caribbean markets and more flights to 20+ top destinations.

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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 17, 2021
Applicable to tickets issued on or before: March 15, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 15, 2021
Applicable to tickets issued on or before: March 11, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: March 05, 2021 through March 08, 2021
Applicable to tickets issued on or before: March 05, 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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News

The airline's commitment to carbon neutrality is coming to fruition with swift impact through immediate actions and long-term investments to combat climate change.

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News

More and improved travel options, shorter connection times and new routes between North America and Brazil will be just some of the benefits for customers.

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News

The airline announces new in-home testing options for customers preparing for travel and gives customers added flexibility, need-to-know information to meet changing travel restrictions.

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Network Updates

Delta Air Lines will resume flights from Nagoya Chubu International Airport (NGO) to Detroit International Airport beginning April 4, 2021.

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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 19, 2021
Applicable to tickets issued on or before: February 17, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 18, 2021 through February 20, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 17, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 16, 2021
Applicable to tickets issued on or before: February 15, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 13, 2021 through February 14, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: February 14, 2021 through February 15, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Date(s) of Impacted travel: February 12, 2021 through February 13, 2021
Applicable to tickets issued on or before: February 11, 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
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Exception Policies

Date(s) of Impacted travel: February 11, 2021 through February 12, 2021
Applicable to tickets issued on or before: February 10, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta has blocked middle seats and reduced the number of customers on board each flight since April 2020.

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Exception Policies

Date(s) of Impacted travel: February 07, 2021
Applicable to tickets issued on or before: February 06, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta is applying its vision to deliver a digital concierge for customers – first unveiled at CES 2020 – to anticipate and address the evolving travel needs brought about by the COVID-19 pandemic.

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News

Delta has been named the world’s Most Admired Airline by Fortune’s Most Admired Airline List, ranking the airline as No. 1 for the 10th time in the past 11 years.

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Mar 2021)
98.0%
Delta Air Lines
94.3%
United
94.8%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan -Mar 2021)
79.1%
Delta Air Lines
75.8%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan 2021)
2.82
Delta Air Lines
3.45
United
6.56
American

1Based on March 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the March 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 04/21

 
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