EXCEPTION POLICIES
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Products & Services

Informational page for Delta's Global Sales Support new Chat functionality

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Network Updates

​​Boston's No. 1 global carrier boosts trans-Atlantic seats by more than 30% in 2020, including new service to London-Gatwick and Manchester, and second daily Paris service.

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Exception Policies

Date(s) of Impacted travel: September 22, 2019 through September 25, 2019
Applicable to tickets issued on or before: September 22, 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: September 24, 2019
Applicable to tickets issued on or before: September 21, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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News

For the eighth consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers' Choice Awards.

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Exception Policies

Date(s) of Impacted travel: September 17, 2019 through September 20, 2019
Applicable to tickets issued on or before: September 19, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: September 18, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 18, 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: September 17, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 17, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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News

Commitment will fund exploration for the establishment of a sustainable biofuel refinery in Washington State.

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Exception Policies

Date(s) of Impacted travel: September 16, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 16, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Network Updates

Flights from seven U.S. cities now available to book as Delta becomes largest U.S. carrier to downtown Tokyo’s closest airport.

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Exception Policies

Date(s) of Impacted travel: September 09, 2019 through September 26, 2019
Applicable to tickets issued on or before: September 26, 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: September 09, 2019 through September 10, 2019
Applicable to tickets issued on or before: September 09, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: September 22, 2019 through December 15, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Date(s) of Impacted travel: September 08, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 03, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: September 04, 2019
Applicable to tickets issued on or before: September 02, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: August 30, 2019 through September 06, 2019
Applicable to tickets issued on or before: September 02, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 01, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 06, 2019
Applicable to tickets issued on or before: September 01, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: September 02, 2019
Applicable to tickets issued on or before: August 31, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: August 30, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 02, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Network Updates

Delta will offer more flights to top Caribbean destinations beginning this winter, with additional service between four of its U.S. hubs and San Juan, Puerto Rico; Nassau, Bahamas; and Santo Domingo, Dominican Republic.

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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 29, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 29, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: August 28, 2019
Applicable to tickets issued on or before: August 27, 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: August 30, 2019 through August 31, 2019
Applicable to tickets issued on or before: August 27, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: August 26, 2019 through August 27, 2019
Applicable to tickets issued on or before: August 26, 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
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Exception Policies

Date(s) of Impacted travel: August 26, 2019 through August 29, 2019
Applicable to tickets issued on or before: August 26, 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: August 21, 2019 through August 22, 2019
Applicable to tickets issued on or before: August 21, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 21, 2019
Applicable to tickets issued on or before: August 20, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Delta introduces its first daylight trans-Atlantic flight, and airlines join forces at London’s Gatwick Airport for first time.

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Exception Policies

Date(s) of Impacted travel: August 14, 2019 through August 15, 2019
Applicable to tickets issued on or before: August 13, 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
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News

Information about Delta’s daily operational outlook will now be available to customers with the launch of SkyWatch Daily Outlook – a customer-facing version of Delta’s operational outlook – on delta.com and the Fly Delta app.

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Exception Policies

Date(s) of Impacted travel: August 13, 2019
Applicable to tickets issued on or before: August 12, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: August 10, 2019
Applicable to tickets issued on or before: August 09, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Network Updates

Under a final decision announced by the U.S. Department of Transportation today, Delta will become the largest U.S. carrier serving Haneda, with seven daily flights between Haneda and Seattle, Detroit, Atlanta, Honolulu, Minneapolis, Los Angeles and Portland, Ore.

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Exception Policies

Date(s) of Impacted travel: August 09, 2019 through August 10, 2019
Applicable to tickets issued on or before: August 09, 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: August 07, 2019 through August 08, 2019
Applicable to tickets issued on or before: August 07, 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

News

For the third year in a row, Delta SkyMiles loyalty program achieved the No. 2 rank among airline award programs by U.S. News & World Report for its Best Travel Rewards Program for 2019-2020.​​​​

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News

Delta and its joint venture partners Air France, KLM and Virgin Atlantic will carbon-offset more than 1,800 metric tons of emissions covering more than 15,000 customer flight segments to and from Chicago from Aug. 3 – 10.

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Exception Policies

Date(s) of Impacted travel: August 05, 2019 through August 06, 2019
Applicable to tickets issued on or before: August 02, 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read more >

News

One year after becoming the first U.S. global airline to align benefits globally for its corporate customers with Air France and KLM, Delta is further extending better business traveler benefits for these customers when they fly Virgin Atlantic and Aeromexico.

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News

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Exception Policies

Date(s) of Impacted travel: July 31, 2019
Applicable to tickets issued on or before: July 29, 2019
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: July 24, 2019 through July 25, 2019
Applicable to tickets issued on or before: July 24, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (August 2019)
98.3%
Delta Air Lines
96.5%
United
96.2%
American
ON-TIME PERFORMANCE1
FlightStats (August 2019)
70.2%
Delta Air Lines
63.2%
United
61.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (June 2019)
5.42
Delta Air Lines
8.39
United
10.06
American

1Based on August 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 9/19

 
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