EXCEPTION POLICIES
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News

We have continued to invest across all distribution channels to build technology and capabilities that provide business travelers with an elevated experience in their preferred channel of choice.

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News

Delta is advising customers traveling between New York (JFK) and Mumbai (BOM) of important information that could impact their travel.

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News

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

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Exception Policies

Date(s) of Impacted travel: January 23, 2020 through January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Date(s) of Impacted travel: January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

The yearly ranking is determined by metrics such as delays, canceled flights, involuntary denied boarding and complaints. This is the third consecutive year Delta received the award.

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Network Updates

Delta Air Lines will add 13 new daily nonstop flights to Miami International Airport from hubs and top corporate travel destinations around the U.S.

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Exception Policies

Date(s) of Impacted travel: January 18, 2020
Applicable to tickets issued on or before: January 16, 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 17, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
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Exception Policies

Date(s) of Impacted travel: January 17, 2020 through January 18, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: January 13, 2020 through January 16, 2020
Applicable to tickets issued on or before: January 13, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: January 12, 2020 through January 14, 2020
Applicable to tickets issued on or before: January 12, 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: January 11, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 10, 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Date(s) of Impacted travel: January 09, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 09, 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia (SYD)
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News

Beginning on January 13, 2020, bag drop at Los Angeles International Airport (LAX) will be accepted only at a customer's gated terminal.

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Exception Policies

Date(s) of Impacted travel: January 07, 2020 through January 09, 2020
Applicable to tickets issued on or before: January 07, 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
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News

Effective Jan. 6 – Sept. 15, 2020, Delta will switch to a hardstand operation – i.e. customers will board planeside via the ramp – at 11 gates for Delta Connection flights at Salt Lake City (SLC) airport.

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News

Delta Air Lines has successfully acquired a 20 percent equity stake in LATAM Airlines Group S.A for approximately $1.9 billion.

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Exception Policies

Date(s) of Impacted travel: December 28, 2019 through December 29, 2019
Applicable to tickets issued on or before: December 27, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
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Network Updates

Delta's service connects Colombia’s capital with New York City, home of the largest Colombian community outside the country.

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Network Updates

In March 2020, Air France will restart nonstop service between Dallas-Ft. Worth and Paris-CDG and KLM will launch new service between Austin and Amsterdam.

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Exception Policies

Date(s) of Impacted travel: December 19, 2019
Applicable to tickets issued on or before: December 18, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Delta Air Lines will move from the Beijing Capital International Airport (PEK) to the Beijing Daxing International Airport (PKX) in March 2020

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Exception Policies

Date(s) of Impacted travel: December 17, 2019
Applicable to tickets issued on or before: December 12, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: December 10, 2019 through December 12, 2019
Applicable to tickets issued on or before: December 11, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Policy Updates

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Exception Policies

Date(s) of Impacted travel: December 10, 2019
Applicable to tickets issued on or before: December 08, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Business Travel News has named Jeff Lobl, Delta's Managing Director - Global Distribution & Omnichannel Strategy, to its list of the 25 Most Influential People in Business Travel.

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Exception Policies

Date(s) of Impacted travel: December 04, 2019 through December 05, 2019
Applicable to tickets issued on or before: December 04, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: December 04, 2019
Applicable to tickets issued on or before: December 03, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Important step begins to deliver benefits to customers with expanded connectivity to up to 51 destinations in South America.

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Exception Policies

Date(s) of Impacted travel: December 03, 2019 through December 04, 2019
Applicable to tickets issued on or before: December 01, 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: December 01, 2019
Applicable to tickets issued on or before: November 30, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: December 01, 2019 through December 02, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 30, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: December 05, 2019 through December 07, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Date(s) of Impacted travel: November 27, 2019
Applicable to tickets issued on or before: November 25, 2019
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: November 26, 2019
Applicable to tickets issued on or before: November 24, 2019
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)

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News

Corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey for a record ninth consecutive year, again sweeping all 11 categories.

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News

Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.

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News

Effective November 13, 2019, a new interline revalidation program was activated between Delta (DL) and Virgin Atlantic (VS). This new process applies to revalidation transactions that occurred on/after November 13.

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News

On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.

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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 10, 2019
Applicable to tickets issued on or before: November 07, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 08, 2019
Applicable to tickets issued on or before: November 05, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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News

Delta Premium Select is now available for purchase between Atlanta (ATL) and Santiago del Chile (SCL) for travel beginning February 5.

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News

Delta teams have worked hard to collaborate with many of its partner airlines to ensure TSA Pre-Check enrolled customers have the indicator for the expedited security program printed on their boarding pass when exiting, entering or connecting in the U.S.

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Exception Policies

Date(s) of Impacted travel: November 03, 2019
Applicable to tickets issued on or before: November 02, 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
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Exception Policies

Date(s) of Impacted travel: October 21, 2019 through November 05, 2019
Applicable to tickets issued on or before: October 30, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

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operational excellence
COMPLETION FACTOR1
FlightStats (December 2019)
98.8%
Delta Air Lines
97.6%
United
98.1%
American
ON-TIME PERFORMANCE1
FlightStats (December 2019)
70.7%
Delta Air Lines
62.9%
United
63.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (October 2019)
4.27
Delta Air Lines
5.18
United
6.94
American

1Based on December 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/20

 
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