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View an archive of previously issued weather and event travel exception policies.
DL and AM begin their JCA to operate flights between the US and MX.
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Network Updates

Delta’s newest international route from Portland, takes off on May 26, with nonstop service to London-Heathrow offered four times weekly during the summer season.

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Products & Services

Delta is expanding Delta Comfort+ fares to more markets, making it easier to shop and buy Delta's menu of products.

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Network Updates

Customers wanting to explore Europe this summer can discover three new cities served nonstop by Delta from New York-JFK. The new flights to Glasgow, Scotland; Lisbon, Portugal; and Berlin, Germany are all effective May 25, 2017.

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Network Updates

Delta Air Lines (NYSE: DAL) and Grupo Aeroméxico, S.A.B. de C.V. (Mexico: AEROMEX.MX) are creating more options and expanded service for travelers flying between the U.S. and Mexico as they strengthen their historic partnership. This fall, subject to government approval, the airlines will launch five flights in new markets,; add frequency in four markets; and upgrade aircrafts in two markets.

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Exception Policies

Dates of Impacted Travel: May 25, 2017
Applicable to tickets issued on or before: May 24, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN)
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News

Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience. And, customers can use a different method of payment than used for the original ticket purchase to do so.

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News

After just three nights of intense of work last week, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3. The epic process was completed in the wee hours Wednesday.

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Exception Policies

Dates of Impacted Travel: May 22, 2017
Applicable to tickets issued on or before: May 20, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN)
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News

Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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News

Delta and rideshare company Lyft are partnering to offer SkyMiles members more opportunities to earn miles doing something they can do every day – requesting a ride.

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News

For several years, Delta has been expanding its footprint in China and investing heavily in building the most Chinese-friendly U.S. airline. Last month, the largest frequent flyer website in China, Flyertea, named Delta the“Flyers’ Preferred Airline” for the third consecutive year. Additionally, Chinese travelers recently recognized Delta’s In-Flight Service as best in the industry at the 2016 China Travel Awards in Shanghai. Delta was the only U.S. carrier to win an award under the “airline” category.

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News

Whether you’re traveling for business or for pleasure, there are more reasons than ever before to fly Delta when traveling to Tokyo.

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News

After just three nights of intense of work, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3.

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Policy Updates

Effective for travel and tickets issued on/after May 16th, 2017, Delta will no longer charge the second checked bag fee for travel from the United States, Canada, and Mexico to India.

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Exception Policies

Dates of Impacted Travel: May 13, 2017
Applicable to tickets issued on or before: May 12, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY - LaGuardia (LGA) • Newark, NJ (EWR) • White Plains, NY (HPN)
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Network Updates

Delta Air Lines continues to expand its service between Brazil and the United States with a new nonstop flight from Rio de Janeiro to New York-JFK, available for booking through www.delta.com on Saturday. Delta will connect the two cities through a daily service, southbound starting Dec. 21, 2017, and northbound the day after.

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News

From May 12-17, Delta and Los Angeles World Airports will orchestrate one of the largest terminal moves at an operating airport in the history of commercial aviation.

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News

Delta Air Lines’ relocation to Terminals 2 and 3 from Terminals 5 and 6 at Los Angeles International Airport begins the evening of Friday, May 12, and is expected to be complete in the early morning hours of Wednesday, May 17. When complete, Delta and Los Angeles World Airports (LAWA) will have orchestrated one of the largest terminal moves in the history of commercial aviation. Customers traveling during the move should plan ahead.

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News

Delta is using innovative solutions to help its customers get through security lines more quickly this summer. The airline’s partnership with CLEAR, the only U.S. biometric identity platform that expedites document checks at TSA security check points, and ongoing investments in additional automated screening lanes means Delta customers breeze through security lines in minutes.

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News

Delta Air Lines and Aeromexico are pleased to announce another milestone in our cooperation, an evolution in our collaboration and expansion of our network supporting you as you drive your business forward.

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Exception Policies

Dates of Impacted Travel: May 05, 2017 through May 06, 2017
Applicable to tickets issued on or before: May 05, 2017
Affected Area(s) to/from/through the following: • Charleston, WV – (CRW)
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Exception Policies

Dates of Impacted Travel: May 05, 2017
Applicable to tickets issued on or before: May 03, 2017
Affected Area(s) to/from/through the following: New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN)
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Exception Policies

Dates of Impacted Travel: May 04, 2017
Applicable to tickets issued on or before: May 07, 2017
Affected Area(s) to/from/through the following: Atlanta, GA (ATL)
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News

Alialia has released the following statement regarding a recent Board of Directors decision.

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Exception Policies

Dates of Impacted Travel: May 01, 2017
Applicable to tickets issued on or before: May 01, 2017
Affected Area(s) to/from/through the following: New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN)
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Policy Updates

Effective at 9 am EDT on May 1, 2017, some citizens of Bulgaria, Romania and Brazil will be able to apply for an Electronic Travel Authorization (eTA), instead of a visitor visa, to travel to Canada by air.

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Exception Policies

Dates of Impacted Travel: April 28, 2017
Applicable to tickets issued on or before: April 27, 2017
Affected Area(s) to/from/through the following: Rio de Janeiro, Brazil (GIG) São Paulo, Brazil (GRU)
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News

Alitalia released a statement reiterating no changes to flight schedule or operations.

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Network Updates

Delta customers in Greater Boston will have more flights and new destinations this summer as the airline adds new nonstop service to Austin, Texas; Kansas City, Mo.*; Jacksonville, Fla.*; Buffalo, N.Y.*; and Norfolk, Va.*; – a new nonstop destination for Bostonians - as well as a second daily flight to Nashville, Tenn.*, from Boston Logan International Airport beginning Sept. 10.

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Products & Services

The fastest way to travel between Manhattan and New York's John F. Kennedy International Airport just became even easier for Delta customers. Delta will enable a fully integrated, streamlined airport transfer experience through an exclusive partnership with BLADE, a digitally powered aviation company that arranges on-demand helicopter service between its Manhattan heliport lounges and JFK.

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Network Updates

Delta plans to expand its service between Miami and Havana, Cuba, offering an additional daily nonstop flight between the cities. Pending regulatory approval from the U.S. Department of Transportation, Delta would begin operating this additional frequency by Dec. 15, 2017.

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Exception Policies

Dates of Impacted Travel: April 25, 2017
Applicable to tickets issued on or before: April 28, 2017
Affected Area(s) to/from/through the following: New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NJ (EWR), Newburgh, NY (SWF), White Plains, NY (HPN)
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Products & Services

Whether you’re catching up on email or binge watching your favorite shows, getting online from takeoff to touchdown has never been easier thanks to Delta’s expansion of High-Speed Wi-Fi, powered by Gogo 2Ku’s industry-leading in-flight Wi-Fi technology. The airline recently updated its 100th aircraft with the improved Wi-Fi technology.

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Network Updates

Delta customers will enjoy one-stop service between North America and two additional cities in India beginning October 2017, when partner Jet Airways launches new flights connecting Paris (CDG) with Chennai (MAA) and Amsterdam (AMS) with Bengaluru (BLR).

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News

We are pleased to inform you that we will be extending our Haneda lounge promotion for our valued Diamond, Platinum, and Gold Medallion Members traveling on Delta flights.

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Exception Policies

Dates of Impacted Travel: March 23, 2017 through April 25, 2017
Applicable to tickets issued on or before: April 04, 2017
Affected Area(s) to/from/through the following: • Cayenne, French Guiana (CAY)
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Exception Policies

Dates of Impacted Travel: March 23, 2017 through April 21, 2017
Applicable to tickets issued on or before: April 25, 2017
Affected Area(s) to/from/through the following: • Cayenne, French Guiana (CAY)
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Exception Policies

Dates of Impacted Travel: March 23, 2017 Through April 20, 2017
Applicable to tickets issued on or before: April 04, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
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Exception Policies

Dates of Impacted Travel: April 05, 2017 through April 07, 2017
Applicable to tickets issued on or before: April 07, 2017
Affected Area(s) to/from/through the following: Atlanta, GA (ATL) Boston, MA (BOS) Cincinnati, OH (CVG) Detroit, MI (DTW) Los Angeles, CA (LAX) Minneapolis, MN (MSP) New York, NY - Kennedy (JFK) New York, NY - LaGuardia (LGA) Salt Lake City, UT (SLC) Seattle, WA (SEA)
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Exception Policies

Dates of Impacted Travel: April 07, 2017 through April 09, 2017
Applicable to tickets issued on or before: April 07, 2017
Affected Area(s) to/from/through the following: Stockholm, Sweden (ARN)
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Exception Policies

Dates of Impacted Travel: April 05, 2017 through April 09, 2017
Applicable to tickets issued on or before: April 06, 2017
Affected Area(s) to/from/through the following: Atlanta, GA (ATL)
All Exception Policies >

News

Bob Somers, Senior Vice President – Global Sales and Kristen Shovlin, Vice President – Sales Operations and Development provide an update on Atlanta operations.

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News

Delta teams are working around the clock to get customers safely to their destinations while bringing our operation back to normal following Wednesday’s record series of severe thunderstorms that resulted in a nearly all-day ground stop in Atlanta — Delta’s largest and busiest hub.

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Exception Policies

Dates of Impacted Travel: April 06, 2017
Applicable to tickets issued on or before: April 06, 2017
Affected Area(s) to/from/through the following: • Albany, NY (ALB)• Allentown, PA (ABE) • Baltimore, MD (BWI) • Binghamton, NY (BGM) • Boston, MA (BOS) • Elmira, NY (ELM) • Hartford, CT (BDL) • Ithaca, NY (ITH) • Manchester, NH (MHT) • New York, NY – Kennedy (JFK) • New York, NY – LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • Philadelphia, PA (PHL)• Providence, RI (PVD) • Scranton, PA (AVP) • State College, PA (SCE) • Washington, DC –Dulles (IAD) • Washington, DC –Reagan (DCA) • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Dates of Impacted Travel: April 05, 2017 through April 07, 2017
Applicable to tickets issued on or before: April 06, 2017
Affected Area(s) to/from/through the following: Atlanta, GA (ATL)
All Exception Policies >

Exception Policies

Dates of Impacted Travel: March 23, 2017 through April 10, 2017
Applicable to tickets issued on or before: April 04, 2017
Affected Area(s) to/from/through the following: Cayenne, French Guiana (CAY)
All Exception Policies >

News

Delta is offering Australia-bound customers five weekly nonstop codeshare flights between Los Angeles (LAX) and Melbourne (MEL) on Virgin Australia’s new route that launched April 4, 2017.

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Exception Policies

Dates of Impacted Travel: April 07, 2017
Applicable to tickets issued on or before: April 05, 2017
Affected Area(s) to/from/through the following: All HOP! Cabin, Crew, and Ground staff Industrial Action
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Delta's Move at LAX - May 12-17

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