EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: May 26, 2022 through May 28, 2022
Applicable to tickets issued on or before: May 25, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 23, 2022 through May 24, 2022
Applicable to tickets issued on or before: May 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 21, 2022 through May 22, 2022
Applicable to tickets issued on or before: May 20, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Delta is making changes to its current Schedule Change Policy to provide additional flexibility for reaccommodating our customers, effective for travel on/after May 13, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: May 12, 2022 through May 13, 2022
Applicable to tickets issued on or before: May 12, 2022
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
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News

Agencies can rebook and reissue qualifying unused tickets via their GDS through year-end 2023

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Exception Policies

Date(s) of Impacted travel: May 07, 2022
Applicable to tickets issued on or before: May 06, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022
Applicable to tickets issued on or before: May 05, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022 through May 08, 2022
Applicable to tickets issued on or before: May 03, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through May 31, 2022. Previously the policy was extended for travel through April 30, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: April 30, 2022 through May 01, 2022
Applicable to tickets issued on or before: April 28, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 25, 2022
Applicable to tickets issued on or before: April 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 24, 2022
Applicable to tickets issued on or before: April 22, 2022
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
Read more >

News

Effective May 31, 2022, Travel Agencies using Amadeus will have the ability to issue separate infant eTickets for domestic and international travel.

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Exception Policies

Date(s) of Impacted travel: April 23, 2022
Applicable to tickets issued on or before: April 21, 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

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News

How digital tools are making travel prep easier for Delta, Air France, KLM, and Virgin Atlantic customers.

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Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

News

Earth Day is the global moment for the world to reflect on how we can all act more responsibly and innovate toward a more sustainable future. At Delta, however, that isn’t something we do on just one day – it’s a mindset that informs every decision we make.

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Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 14, 2022
Applicable to tickets issued on or before: April 05, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: April 05, 2022 through April 06, 2022
Applicable to tickets issued on or before: February 28, 2022
Affected Area(s) to/from/through the following:
  • Greece, GR
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through April 30, 2022. Previously the policy was extended for travel through March 31, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 06, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2022
Applicable to tickets issued on or before: March 19, 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: March 19, 2022
Applicable to tickets issued on or before: March 18, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

News

Delta has been closely engaged with the Port of Seattle on the construction of the International Arrivals Facility at Seattle-Tacoma International Airport.

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News

Enjoy an elevated customer experience from Delta partnerships with leading consumer brands, such as Impossible Foods, Black Sheep Foods, Instacart, Peloton, and Spotify.

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Exception Policies

Date(s) of Impacted travel: March 12, 2022
Applicable to tickets issued on or before: March 10, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: March 09, 2022
Applicable to tickets issued on or before: March 08, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: March 09, 2022
Applicable to tickets issued on or before: March 08, 2022
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • ·Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Hayden, CO (HDN)
  • Salt Lake City, UT (SLC)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: February 24, 2022 through February 25, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BVT)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Montreal, QC (YUL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester NY, (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 24, 2022 through February 25, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Date(s) of Impacted travel: February 23, 2022 through February 24, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

News

Personalized requirements, full itinerary view, all-new design, and easy-to-use features are now live for customers traveling internationally.

read more >

Exception Policies

Date(s) of Impacted travel: February 19, 2022
Applicable to tickets issued on or before: February 19, 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: February 21, 2022 through February 22, 2022
Applicable to tickets issued on or before: February 19, 2022
Affected Area(s) to/from/through the following:

Minneapolis / St. Paul, UT (SLC)

Read more >

News

Hear from Delta's E.V.P. and Chief Customer Experience Officer Allison Ausband on what's on the horizon in the months ahead.

read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 18, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 18, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 15, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 15, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

News

read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through March 31, 2022. Previously the policy was extended for travel through January 31, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 04, 2022
Applicable to tickets issued on or before: February 03, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Columbus, MS (GTR)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Jackson, MS (JAN)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 04, 2022
Applicable to tickets issued on or before: February 01, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

News

SkyTeam technology enables digital check-in for multi-airline travel via airlines’ existing apps or websites.

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Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 03, 2022
Applicable to tickets issued on or before: February 01, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 03, 2022
Applicable to tickets issued on or before: January 31, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Pittsburgh, PA (PIT)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 03, 2022
Applicable to tickets issued on or before: January 31, 2022
Affected Area(s) to/from/through the following:
  • Chicago-Midway, IL (MDW)
  • Chicago-O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
Read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - March 2022)
96.6%
Delta Air Lines
94.6%
United
94.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - March 2022)
70.0%
Delta Air Lines
65.1%
United
67.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. 2022)
8.53
Delta Air Lines
8.99
United
10.81
American

1Based on March 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the March 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 4/13/2022

 
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