EXCEPTION POLICIES
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News

Blocking seats into spring 2021 provides added confidence and reassurance for customers booking future travel plans.

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News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

Delta named the No. 1 airline by corporate travel professionals in the annual Business Travel News Airline Survey for the 10th year in a row.

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Exception Policies

Date(s) of Impacted travel: November 05, 2020 through November 25, 2020
Applicable to tickets issued on or before: November 10, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: November 08, 2020 through November 09, 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: November 05, 2020 through November 12, 2020
Applicable to tickets issued on or before: November 05, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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News

Beginning November 6, all passengers flying from the U.S. to China are required to have a negative certificate for COVID PCR test in addition to a negative serum IgM Antibody test taken within 48 hours of departure.

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News

The awards cover the best products and services within the travel and hospitality industry, based on readers' travel over the previous 12 months.

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News

Due to ongoing government-issued curfews and civil unrest in Lagos, Nigeria, Delta will lift its seat cap for the flight departing Lagos to Atlanta (LOSDL 249/28OCT LOS-ATL), to allow as many customers to safely evacuate the impacted area.

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Exception Policies

Date(s) of Impacted travel: October 28, 2020
Applicable to tickets issued on or before: October 28, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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News

The multiple layers of protection against transmission of COVID-19 used during air travel make being on an airplane safer than other routine activities.

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Exception Policies

Date(s) of Impacted travel: October 28, 2020 through October 29, 2020
Applicable to tickets issued on or before: October 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: October 28, 2020 through October 29, 2020
Applicable to tickets issued on or before: October 26, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: October 26, 2020 through October 27, 2020
Applicable to tickets issued on or before: October 25, 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: October 20, 2020 through October 27, 2020
Applicable to tickets issued on or before: October 22, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: October 20, 2020 through October 22, 2020
Applicable to tickets issued on or before: October 25, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
Read more >

News

The annual award​, now on its 29th year, is ​the result of feedback from more than 30,000 individuals, based on their travel over the preceding 12 months.

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News

Delta is proud to announce the launch of the industry’s first Sales Support Chat functionality to travel agency partners.

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Exception Policies

Date(s) of Impacted travel: October 08, 2020 through October 10, 2020
Applicable to tickets issued on or before: October 06, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: October 06, 2020 through October 08, 2020
Applicable to tickets issued on or before: October 06, 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: September 21, 2020
Applicable to tickets issued on or before: September 19, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 17, 2020
Applicable to tickets issued on or before: September 15, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 14, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 13, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 12, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

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Exception Policies

Date(s) of Impacted travel: September 06, 2020 through September 07, 2020
Applicable to tickets issued on or before: September 05, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

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News

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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: September 02, 2020 through September 03, 2020
Applicable to tickets issued on or before: August 31, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: August 30, 2020
Applicable to tickets issued on or before: August 30, 2020
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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News

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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 26, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

News

Delta is offering a close look at the processes and products that provide an industry-leading approach to cleanliness.

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Exception Policies

Date(s) of Impacted travel: August 23, 2020 through August 24, 2020
Applicable to tickets issued on or before: August 23, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: August 24, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
Read more >

Exception Policies

Date(s) of Impacted travel: August 22, 2020 through August 23, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: August 22, 2020
Applicable to tickets issued on or before: August 21, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

News

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News

Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season.

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News

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Exception Policies

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Oct 2020)
94.5%
Delta Air Lines
93.2%
United
92.1%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan -Oct 2020)
80.3%
Delta Air Lines
78.7%
United
75.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Jul 2020)
4.26
Delta Air Lines
5.16
United
6.70
American

1Based on October 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on July 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 11/20

 
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