EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 29, 2023
Applicable to tickets issued on or before: March 24, 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

News

On March 9, 2023, Sabre implemented a technology update which unintentionally blocked the ability to use eNCI/Monetary Credit Vouchers (MCVs) as a form of payment when booking and ticketing through the Sabre GDS.

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Exception Policies

Date(s) of Impacted travel: March 27, 2023
Applicable to tickets issued on or before: March 24, 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 27, 2023
Applicable to tickets issued on or before: March 23, 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 25, 2023
Applicable to tickets issued on or before: March 23, 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 23, 2023
Applicable to tickets issued on or before: March 17, 2023
Affected Area(s) to/from/through the following:

France, FR

Read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 15, 2023
Applicable to tickets issued on or before: March 13, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana - Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St. Denis – Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: March 14, 2023 through March 15, 2023
Applicable to tickets issued on or before: March 13, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Binghamton, NY (BGM)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Portland, MA (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worchester, MA (ORH)
Read more >

Exception Policies

Date(s) of Impacted travel: March 13, 2023
Applicable to tickets issued on or before: March 11, 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE, (BER)
  • Bremen, DE, (BRE)
  • Hamburg, DE, (HAM)
  • Hannover, DE, (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 12, 2023
Applicable to tickets issued on or before: March 09, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 11, 2023
Applicable to tickets issued on or before: March 08, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
Read more >

News

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050, including scaling the sustainable fuel market, innovating for the fleet of the future, addressing single-use plastics and encouraging net-zero supply chains.

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Exception Policies

Date(s) of Impacted travel: March 03, 2023 through March 04, 2023
Applicable to tickets issued on or before: March 02, 2023
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 09, 2023
Applicable to tickets issued on or before: March 02, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: March 03, 2023 through March 04, 2023
Applicable to tickets issued on or before: March 01, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Providence, RI (PVD)
Read more >

Exception Policies

Date(s) of Impacted travel: February 27, 2023 through February 28, 2023
Applicable to tickets issued on or before: February 26, 2023
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Boston, MA (BOS)
  • Brainerd, MN (BRD)
  • Buffalo, NY (BUF)
  • Central Wisconsin, WI (CWA)
  • Cleveland, OH (CLE)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Kalamazoo, MI (AZO)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • White Plains, NY (HPN)
Read more >

News

After a banner year of Delta Sky Club openings and expansions across Delta’s network in 2022 to better support your travelers, Delta is proud to announce the opening of its first-ever Sky Club location at Kansas City International Airport (MCI).

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Exception Policies

Date(s) of Impacted travel: February 24, 2023
Applicable to tickets issued on or before: February 23, 2023
Affected Area(s) to/from/through the following:
  • San Diego, CA (SAN)
  • Ontario, CA (ONT)
  • Los Angeles, CA (LAX)
  • Santa Ana, CA (SNA)
  • Long Beach, CA (LGB)
  • Burbank, CA (BUR)
Read more >

Exception Policies

Date(s) of Impacted travel: February 06, 2023 through March 16, 2023
Applicable to tickets issued on or before: February 21, 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
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Exception Policies

Date(s) of Impacted travel: February 20, 2023 through February 24, 2023
Applicable to tickets issued on or before: February 19, 2023
Affected Area(s) to/from/through the following:
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
Read more >

Exception Policies

Date(s) of Impacted travel: February 20, 2023 through February 22, 2023
Applicable to tickets issued on or before: February 19, 2023
Affected Area(s) to/from/through the following:
  • Calgary, Canada (YYC)
  • Jackson, Wyoming (JAC)
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2023
Applicable to tickets issued on or before: February 15, 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Date(s) of Impacted travel: February 16, 2023
Applicable to tickets issued on or before: February 14, 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

News

At Delta, we understand that your company’s needs are always evolving, which is why we continually evaluate the experience we’re delivering to ensure we’re maximizing value for you. As your partner in travel, we want to reassure you that our commitment to you is stronger than ever. We’ll never stop prioritizing, listening, innovating, and caring for you, your business and your travelers.

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Exception Policies

Date(s) of Impacted travel: February 11, 2023
Applicable to tickets issued on or before: February 09, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • French Polynesia, Papeete, RF (PPT)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 06, 2023 through February 21, 2023
Applicable to tickets issued on or before: February 06, 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
Read more >

Exception Policies

Date(s) of Impacted travel: February 07, 2023
Applicable to tickets issued on or before: February 03, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • Papeete, French Polynesia (PPT)
Read more >

Exception Policies

Date(s) of Impacted travel: January 31, 2023 through February 02, 2023
Applicable to tickets issued on or before: February 01, 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

News

For the second year in a row, Delta earned Cirium’s Platinum Award for global operational excellence. The award recognizes Delta’s 83.63% on-time arrival rate in 2022 – the best performance among North American airlines – as well as other factors, including operational complexity and the airline’s ability to limit the impact of flight disruption to its passengers. In addition to the Cirium honor, OAG Aviation Worldwide announced Delta was also No. 1 in its rankings. Delta also was the only U.S. carrier to crack the top 20 globally.

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Exception Policies

Date(s) of Impacted travel: January 31, 2023 through February 01, 2023
Applicable to tickets issued on or before: January 30, 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: January 24, 2023 through January 26, 2023
Applicable to tickets issued on or before: January 23, 2023
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Chicago - Midway, IL (MDW)
  • Chicago - O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fayetteville, AR (XNA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Little Rock, AR (LIT)
  • Marquette, MI (MQT)
  • Oklahoma City, OK (OKC)
  • Pellston, MI (PLN)
  • Pontiac, MI (PTK)
  • Saginaw, MI (MBS)
  • Saint Louis, MO (STL)
  • Sault Ste. Marie, MI (CIU)
  • Springfield, MO (SGF)
  • Traverse City, MI (TVC)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: January 31, 2023
Applicable to tickets issued on or before: January 27, 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Products & Services

Delta introduced new self-service capabilities on the Fly Delta app as well as a new wheelchair calculator on Delta.com for any of your travelers flying with their own wheelchair or scooter on a Delta-designated/Delta-operated or Delta Connection flight.

read more >

Network Updates

Delta Air Lines is making it easier for your travelers be where they need to be with new nonstop routes to cities like Auckland, Berlin, Geneva and London.

read more >

Exception Policies

Date(s) of Impacted travel: January 25, 2023
Applicable to tickets issued on or before: January 24, 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE (BER)
Read more >

Exception Policies

Date(s) of Impacted travel: January 23, 2023 through January 24, 2023
Applicable to tickets issued on or before: January 22, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Portland, ME (PWM)
  • Worcester, MA (ORH)
Read more >

Products & Services

Delta is growing the airline's state-of-the-art fleet to include more sustainable aircraft that also provide a best-in-class experience for your travelers by adding 12 new A220-300 aircraft.

read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2023 through January 20, 2023
Applicable to tickets issued on or before: January 17, 2023
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HOB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI(LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City , MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: January 19, 2023
Applicable to tickets issued on or before: January 16, 2023
Affected Area(s) to/from/through the following:
  • Any airport in France
Read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2023 through January 19, 2023
Applicable to tickets issued on or before: January 16, 2023
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 11, 2023
Applicable to tickets issued on or before: January 11, 2023
Affected Area(s) to/from/through the following:
  • All DL-operated flights systemwide
Read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2023 through January 16, 2023
Applicable to tickets issued on or before: January 10, 2023
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >

News

Beginning Feb. 1, Delta is rolling out free Wi-Fi to Delta SkyMiles Members onboard most domestic mainline flights.

read more >

Exception Policies

Date(s) of Impacted travel: January 05, 2023 through January 06, 2023
Applicable to tickets issued on or before: January 04, 2023
Affected Area(s) to/from/through the following:
  • Fresno, CA (FAT)
  • Oakland. CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

Exception Policies

Date(s) of Impacted travel: January 02, 2023 through January 04, 2023
Applicable to tickets issued on or before: January 01, 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Appleton, Wisconsin (ATW)
  • Aspen, Colorado (ASE)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Brainerd, Minnesota (BRD)
  • Casper, Wyoming (CPR)
  • Cedar Rapids, Iowa (CID)
  • Colorado Springs, Colorado (COS)
  • Central Wisconsin, Wisconsin (CWA)
  • Denver, Colorado (DEN)
  • Des Moines, Iowa (DSM)
  • Duluth, Minnesota (DLH)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • Green Bay, Wisconsin (GRB)
  • Hayden, Colorado (HDN)
  • Hibbing, Minnesota (HIB)
  • Jackson, Wyoming (JAC)
  • Lincoln, Nebraska (LNK)
  • Minneapolis/St. Paul, Minnesota (MSP)
  • Minot, North Dakota (MOT)
  • Montrose, Colorado (MTJ)
  • Omaha, Nebraska (OMA)
  • Rapid City, South Dakota (RAP)
  • Rochester, Minnesota (RST)
  • Sioux Falls, South Dakota (FSD)
  • St. George, Utah (SGU)
  • Vail/Eagle, Colorado (EGE)
  • Williston, North Dakota (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: January 01, 2023 through January 03, 2023
Applicable to tickets issued on or before: January 01, 2023
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: December 20, 2022 through December 23, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Portland- Oregon – (PDX)
  • Seattle- Washington – (SEA)
  • Vancouver, BC Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2022 through December 25, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bismarck, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O'Hare, IL (ORD)​
  • Chicago-Midway, IL (MDW)​
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Detroit, MI (DTW)
  • Fargo, ND (FAR)
  • Fort Wayne, IN (FWA)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Minot, ND (MOT)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Date(s) of Impacted travel: December 22, 2022 through December 24, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington - Dulles, D.C. (IAD)
  • Washington - Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: December 20, 2022 through December 23, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Billings, Montana (BIL)
  • Bozeman, Montana (BZN)
  • Great Falls, Montana (GTF)
  • Helena, Montana (HLN)
  • Kalispell, Montana (FCA)
  • Missoula, Montana (MSO)
  • Jackson Hole, Wyoming (JAC)
  • Boise, Idaho (BOI)
  • Idaho Falls, Idaho (IDA)
  • Sun Valley, Idaho (SUN)
  • Twin Falls, Idaho (TWF)
Read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2022)
97.3%
Delta Air Lines
96.3%
United
96.3%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - Dec. 2022)
69.9%
Delta Air Lines
66.8%
United
64.5%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Oct. 2022)
5.40
Delta Air Lines
6.04
United
8.97
American

1Based on December 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 1/18/2023

 
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