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EXCEPTION POLICIES
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Delta is launching more flights and destinations to Europe this summer, including nonstop service from JFK to the Azores.
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Exception Policies

Date(s) of Impacted travel: February 22, 2018
Applicable to tickets issued on or before: February 27, 2018
Affected Area(s) to/from/through the following:
  • All Air France, JOON and HOP opreating flights
  • All flights opreating on Air France or JOON aircraft
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Exception Policies

Date(s) of Impacted travel: February 19, 2018 through February 20, 2018
Applicable to tickets issued on or before: February 18, 2018
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
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Products & Services

Delta’s focus on innovation has moved up a gear with the roll out of a new industry-leading service which allows customers to keep track of their checked bags on its flights between London Heathrow to the United States via their mobile phones.

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News

Delta recently made changes to Delta Comfort+® fare options for Europe, the United Kingdom and select Africa and Middle East markets for flights that originate in the U.S.

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Exception Policies

Date(s) of Impacted travel: February 13, 2018 through February 14, 2018
Applicable to tickets issued on or before: February 12, 2018
Affected Area(s) to/from/through the following:
  • Paris – Charles de Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: February 12, 2018
Applicable to tickets issued on or before: February 11, 2018
Affected Area(s) to/from/through the following:
  • London, United Kingdom GB (LCY)
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Exception Policies

Date(s) of Impacted travel: February 06, 2018 through February 09, 2018
Applicable to tickets issued on or before: February 05, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles de Gaulle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
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News

Based on feedback from our UK-based travel partners, we have made the decision to remove Delta Comfort+ fares from third party sale for itineraries originating in the UK. This change is effective February 8, 2018.

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Exception Policies

Date(s) of Impacted travel: February 08, 2018 through February 09, 2018
Applicable to tickets issued on or before: February 08, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: February 09, 2018
Applicable to tickets issued on or before: February 07, 2018
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Chicago- Midway,  IL (MDW)
  • Chicago- O Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
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Exception Policies

Date(s) of Impacted travel: February 06, 2018 through February 07, 2018
Applicable to tickets issued on or before: February 05, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles De Gaulle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: February 07, 2018
Applicable to tickets issued on or before: February 06, 2018
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Cincinnati, OH (CVG)
  • Evansville, IN (EVV)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • State College, PA (SCE)
  • Washington, DC – Dulles (IAD)
  • Washington, DC – Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilkes Barre, PA (AVP)
Read more >

Exception Policies

Date(s) of Impacted travel: February 06, 2018 through February 07, 2018
Applicable to tickets issued on or before: February 06, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles De Gaulle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
Read more >

News

Delta Air Lines is expanding travel options for Cincinnati and Northern Kentucky customers with new service to Austin and Phoenix in 2018. With these additions Delta will serve all Top 20 domestic markets and 36 destinations in total, including Delta's popular nonstop service to Paris-Charles de Gaulle.

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Exception Policies

Date(s) of Impacted travel: February 06, 2018
Applicable to tickets issued on or before: February 09, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles De Gualle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
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News

Delta is linking the Steel City with Utah's capitol and its Salt Lake City hub with seasonal nonstop service this summer, beginning July 9.

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Policy Updates

Delta and American Airlines will instate a new ticketing and baggage agreement designed especially for handling of customer reaccommodation during irregular operations. The agreement is effective Jan. 24, 2018.

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Exception Policies

Date(s) of Impacted travel: January 22, 2018 through January 23, 2018
Applicable to tickets issued on or before: January 22, 2018
Affected Area(s) to/from/through the following:
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St Paul, MN (MSP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: January 22, 2018 through January 23, 2018
Applicable to tickets issued on or before: January 22, 2018
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, JP (HND)
  • Tokyo – Narita, JP (NRT)
Read more >

Products & Services

Building on the innovative SkyPro for flight attendants and mobile Nomad devices for gate agents, Delta Sky Club recently rolled out handheld devices to ambassadors in 32 of its clubs, applying the technology and best practices of sister handheld devices to deliver a more individualized Delta Sky Club experience.

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News

On Jan. 18, Delta Air Lines began operating out of a brand-new, world-class terminal at Incheon International Airport (ICN), the primary international gateway for Seoul, South Korea’s capital.

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Exception Policies

Date(s) of Impacted travel: January 22, 2018
Applicable to tickets issued on or before: January 20, 2018
Affected Area(s) to/from/through the following:
  •  Brainerd, MN (BRD)
  •  Duluth, MN (DLH)
  •  Escanaba, MI (ESC)
  •  Iron Mountain, MI (IMT)
  •  La Crosse, WI (LSE)
  •  Marquette, MI (MQT)
  •  Minneapolis/St Paul, MN (MSP)
  •  Rhinelander, WI (RHI)
  •  Rochester, MN (RST)
  •  Sault Ste. Marie, MI (CIU)
  •  Sioux Falls, SD (FSD)
  •  Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: January 21, 2018 through January 22, 2018
Applicable to tickets issued on or before: January 19, 2018
Affected Area(s) to/from/through the following:

 

  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose/Telluride, CO (MTJ)
  • Steamboat Springs/Hayden, CO (HDN)
  • Vail/Eagle, CO (EGE)

 

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News

Delta, Boston's top global airline, will give Boston customers more flights and enhanced service in 2018, with new daily service to Charleston, S.C. as well as additional flights to four top business markets beginning June 8. New Saturday seasonal service to Aruba will also begin June 9.

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News

Delta is kicking off the New Year with a 10 percent increase in peak-day seats at its Seattle hub for summer 2018, driven by the addition of three new destinations as well as more flights and larger aircraft operating between existing routes. The new destinations include Washington-Dulles and Kansas City, which will launch June 8, and Indianapolis, which will launch June 18.

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News

Delta Air Lines is taking steps to further protect its customers, employees and service and support animals by implementing advance documentation requirements for those animals. This comes as a result of a lack of regulation that has led to serious safety risks involving untrained animals in flight.

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News

Due to winter weather conditions in Atlanta (ATL), Unaccompanied Minors (UMNR) connecting/originating/terminating in ATL are embargoed through Thursday, Jan 18, 2018.

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Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 18, 2018
Applicable to tickets issued on or before: January 17, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Columbus, MS (GTR)
  • Dothan, AL (DHN)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville Spartanburg, SC (GSP)
  • Gulfport, MS (GPT)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • Montgomery, AL (MGM)
  • Nashville, TN (BNA)
  • New Orleans, LA (MSY)
  • Raleigh Durham, NC (RDU)
  • Shreveport, LA (SHV)
  • Tri-City, TN (TRI)
Read more >

News

Due to winter weather conditions in Atlanta (ATL), Unaccompanied Minors (UMNR) should not be booked with a connecting flight through ATL on Wednesday, January 17, 2018.

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News

Delta’s operational teams are keeping a watchful eye on a winter storm expected to bring mixed frozen precipitation to many airports throughout east Texas and the Southeast and snow from the mid-Atlantic up through the Northeast and New England Tuesday.

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Exception Policies

Date(s) of Impacted travel: January 17, 2018 through January 18, 2018
Applicable to tickets issued on or before: January 16, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 17, 2018
Applicable to tickets issued on or before: January 16, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Columbus, MS (GTR)
  • Dothan, AL (DHN)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville Spartanburg, SC (GSP)
  • Gulfport, MS (GPT)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • Montgomery, AL (MGM)
  • Nashville, TN (BNA)
  • New Orleans, LA (MSY)
  • Raleigh Durham, NC (RDU)
  • Shreveport, LA (SHV)
  • Tri-City, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 17, 2018
Applicable to tickets issued on or before: January 15, 2018
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 16, 2018
Applicable to tickets issued on or before: January 15, 2018
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas, TX – Love Field (DAL)
  • Dallas, TX – Fort Worth (DFW)
  • Houston, TX – Hobby (HOU)
  • Houston, TX -  Intercontinental (IAH)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: January 12, 2018
Applicable to tickets issued on or before: January 11, 2018
Affected Area(s) to/from/through the following:
  • Newburgh, NY (SWF)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

News

Throughout January, the Brazilian Foreign Affairs Ministry will begin issuing electronic visas (e-Visas) for citizens of Canada, Japan and the United States.

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Exception Policies

Date(s) of Impacted travel: January 11, 2018
Applicable to tickets issued on or before: January 11, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

Delta Air Lines was named the World’s Most On-Time Airline among mainline carriers by the aviation data and analytics company FlightGlobal, incorporating FlightStats, and is the first U.S. airline to earn the industry-leading distinction in the nine years FlightGlobal’s FlightStats has presented its OPS Awards, according to a release by the company Tuesday.

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Exception Policies

Date(s) of Impacted travel: January 08, 2018
Applicable to tickets issued on or before: January 07, 2018
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Date(s) of Impacted travel: January 08, 2018 through January 09, 2018
Applicable to tickets issued on or before: January 07, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  •  Philadelphia, PA (PHL)
  •  Providence, RI (PVD)
  •  Washington D.C. – Reagan (DCA)
  •  Washington D.C. – Dulles (IAD)
  •   White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 07, 2018
Applicable to tickets issued on or before: January 06, 2018
Affected Area(s) to/from/through the following:
  •  New York - Kennedy, NY (JFK)
Read more >

Exception Policies

Date(s) of Impacted travel: January 05, 2018 through January 08, 2018
Applicable to tickets issued on or before: January 05, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
Read more >

News

Delta has canceled an additional 200 flights Thursday as heavy snow and strong winds have prompted the suspension of all airline operations at New York-JFK and New York-LaGuardia. Neither airport is expected to reopen until later this evening, pending the removal of snow and ice from runways, taxiways and ramp areas.

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News

Delta people showed off their competitive edge in 2017, driving a top ranking among the North American global carriers in on-time performance in a new report.

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Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 06, 2018
Applicable to tickets issued on or before: January 04, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME ( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Hartford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 06, 2018
Applicable to tickets issued on or before: January 04, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME ( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Hartford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

News

Delta Air Lines operated more than 55,000 flights carrying nearly 6 million customers during the peak travel period from Dec. 21, 2017, to Jan. 1, 2018, without a mainline flight cancellation while setting a company record with a 99.85 percent combined Delta and Delta Connection completion factor, the measure of flight schedule to flights flown.

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News

In anticipation of the severe winter weather, Delta will proactively cancel more than 400 mainline and Delta Connection regional flights Wednesday evening and Thursday, primarily at New York JFK International and LaGuardia airports as well as Boston's Logan International. Additional cancellations are possible.

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Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 05, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Harford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

News

2017 was a memorable year for Delta Air Lines, which set records for operational performance, logged solid financials and made significant improvements in the customer experience.

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LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (Dec. 2017)
98.5%
Delta Air Lines
97.9%
United
97.9%
American
ON-TIME PERFORMANCE1
FlightStats (Dec. 2017)
70.9%
Delta Air Lines
68.2%
United
63.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (Dec. 2017)
2.50
Delta Air Lines
3.00
United
3.92
American

1Based on December 2017 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on December 2017 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2017 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 12/17

 
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