EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: May 30, 2022 through August 20, 2022
Applicable to tickets issued on or before: August 05, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through August 06, 2022
Applicable to tickets issued on or before: July 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

Due to operating constraints announced at London Heathrow, customers’ travel experience may be impacted, so we've gathered some resources to help.

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Exception Policies

Date(s) of Impacted travel: July 25, 2022 through August 10, 2022
Applicable to tickets issued on or before: July 22, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
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Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 30, 2022
Applicable to tickets issued on or before: July 21, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: July 12, 2022
Applicable to tickets issued on or before: July 11, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 23, 2022
Applicable to tickets issued on or before: July 08, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Policy Updates

Delta is providing additional flexibility for our Travel Agency partners with an Irregular Operations Rebooking Policy, to assist customers with reaccommodation options when an irregular operations event occurs. This policy is effective for travel on/after July 1, 2022.

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Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 10, 2022
Applicable to tickets issued on or before: May 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: June 29, 2022 through July 06, 2022
Applicable to tickets issued on or before: June 29, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Date(s) of Impacted travel: July 01, 2022 through July 04, 2022
Applicable to tickets issued on or before: June 28, 2022
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
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News

We've created more flexibility to make it easier than ever for your travelers to book and adjust their reservations on the go.   

read more >

Exception Policies

Date(s) of Impacted travel: June 27, 2022
Applicable to tickets issued on or before: June 26, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 03, 2022
Applicable to tickets issued on or before: June 24, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: June 22, 2022
Applicable to tickets issued on or before: June 21, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Date(s) of Impacted travel: June 21, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 09, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022
Applicable to tickets issued on or before: June 15, 2022
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
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Exception Policies

Date(s) of Impacted travel: June 16, 2022
Applicable to tickets issued on or before: June 14, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

News

Delta is prepared to welcome international travelers to the United States this summer following the lifting of pre-entry testing requirements by the U.S. government.

read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 17, 2022
Applicable to tickets issued on or before: June 10, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: June 08, 2022 through June 09, 2022
Applicable to tickets issued on or before: June 07, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

Exception Policies

Date(s) of Impacted travel: June 03, 2022 through June 04, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
Read more >

News

In recent months, we’ve made a number of adjustments to minimize disruptions and bounce back faster when challenges occur. And that’s why we’ll be taking additional steps in the coming days and weeks to strategically decrease our flight schedule this summer.

read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 10, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

Starting in June, Delta and Air France will partner to offer hourly flights daily departing from New York-JFK to Paris-CDG and Paris-ORY.

read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 06, 2022
Applicable to tickets issued on or before: May 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 25, 2022 through June 01, 2022
Applicable to tickets issued on or before: June 06, 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

Read more >

Exception Policies

Date(s) of Impacted travel: May 26, 2022 through May 28, 2022
Applicable to tickets issued on or before: May 25, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 23, 2022 through May 24, 2022
Applicable to tickets issued on or before: May 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 21, 2022 through May 22, 2022
Applicable to tickets issued on or before: May 20, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Delta is making changes to its current Schedule Change Policy to provide additional flexibility for reaccommodating our customers, effective for travel on/after May 13, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: May 12, 2022 through May 13, 2022
Applicable to tickets issued on or before: May 12, 2022
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
Read more >

News

Agencies can rebook and reissue qualifying unused tickets via their GDS through year-end 2023

read more >

Exception Policies

Date(s) of Impacted travel: May 07, 2022
Applicable to tickets issued on or before: May 06, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022
Applicable to tickets issued on or before: May 05, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022 through May 08, 2022
Applicable to tickets issued on or before: May 03, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through May 31, 2022. Previously the policy was extended for travel through April 30, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: April 30, 2022 through May 01, 2022
Applicable to tickets issued on or before: April 28, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 25, 2022
Applicable to tickets issued on or before: April 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 24, 2022
Applicable to tickets issued on or before: April 22, 2022
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
Read more >

News

Effective May 31, 2022, Travel Agencies using Amadeus will have the ability to issue separate infant eTickets for domestic and international travel.

read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022
Applicable to tickets issued on or before: April 21, 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

Read more >

News

How digital tools are making travel prep easier for Delta, Air France, KLM, and Virgin Atlantic customers.

read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

News

Earth Day is the global moment for the world to reflect on how we can all act more responsibly and innovate toward a more sustainable future. At Delta, however, that isn’t something we do on just one day – it’s a mindset that informs every decision we make.

read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 14, 2022
Applicable to tickets issued on or before: April 05, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: April 05, 2022 through April 06, 2022
Applicable to tickets issued on or before: February 28, 2022
Affected Area(s) to/from/through the following:
  • Greece, GR
Read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - June 2022)
96.6%
Delta Air Lines
95.6%
United
95.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - June 2022)
68.9%
Delta Air Lines
65.3%
United
64.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - April 2022)
6.60
Delta Air Lines
6.37
United
8.66
American

1Based on June 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 7/14/2022

 
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