EXCEPTION POLICIES
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News

As Delta prepares for the upcoming construction of the Delta Sky Way at LAX, security screening in Terminal 3 has been relocated to level one. There is no change to the security screening process in Terminal 2.

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Products & Services

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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Exception Policies

Date(s) of Impacted travel: September 24, 2018 through September 25, 2018
Applicable to tickets issued on or before: September 23, 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.

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Products & Services

Effective September 19, 2018, Delta will begin offering Basic Economy between Atlanta, Georgia (ATL) and Panama City, Panama (PTY).

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Products & Services

Effective September 19, 2018, Delta will begin offering Basic Economy between Atlanta, Georgia (ATL) and Panama City, Panama (PTY).

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Exception Policies

Date(s) of Impacted travel: September 21, 2018
Applicable to tickets issued on or before: September 20, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: September 19, 2018
Applicable to tickets issued on or before: September 18, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Exception Policies

Date(s) of Impacted travel: September 17, 2018 through September 19, 2018
Applicable to tickets issued on or before: September 16, 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: September 15, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 14, 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 20, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 14, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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News

A general strike that started today in Costa Rica is expected to continue until the end of the week and may cause traffic delays reaching the San Jose (SJO) and Liberia (LIR) airports. Costa Rican authorities request that customers arrive at least three hours ahead of their scheduled departure time to avoid delays.

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Exception Policies

Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: September 11, 2018 through September 12, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 15, 2018
Applicable to tickets issued on or before: September 08, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Network Updates

Delta is launching nonstop service from Atlanta to Antigua, Grenada and St. Kitts this winter. Flights are now available for purchase with service starting to Antigua on Nov. 17 and service to Grenada and St. Kitts starting on Dec. 22.

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Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 11, 2018
Applicable to tickets issued on or before: September 05, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: September 04, 2018 through September 05, 2018
Applicable to tickets issued on or before: September 03, 2018
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Destin, FL (VPS)
  • Gulf Port, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 05, 2018
Applicable to tickets issued on or before: September 02, 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: September 03, 2018 through September 05, 2018
Applicable to tickets issued on or before: September 01, 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Network Updates

Effective for travel on/after September 5, 2018, Delta is suspending its Wednesday service between Atlanta (ATL) and Managua, Nicaragua (MGA). Delta will continue to service MGA on Saturdays only.

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Network Updates

Delta is expanding its trans-Atlantic network for summer 2019 with new routes plus additional frequencies. The airline will launch its first nonstop flight from Tampa Bay, Fla., to Amsterdam, Netherlands.

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Network Updates

Customers flying out of Boston Logan International Airport have five more ways to relax during winter with seasonal routes to Caribbean destinations now available for sale: Punta Cana, Nassau, Turks and Caicos, Aruba and Montego Bay.

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Exception Policies

Date(s) of Impacted travel: August 24, 2018 through August 27, 2018
Applicable to tickets issued on or before: August 24, 2018
Affected Area(s) to/from/through the following:
  • Medford, OR (MFR)
Read more >

News

A planned work stoppage beginning August 23, 2018, by Panamanian, government-employed veterinarians, responsible for inspecting animals that come into the country, requires that Delta issue an embargo for all animals scheduled to travel to Panama City, Panama (PTY).

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Exception Policies

Date(s) of Impacted travel: August 23, 2018 through August 26, 2018
Applicable to tickets issued on or before: August 22, 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: August 23, 2018 through August 24, 2018
Applicable to tickets issued on or before: August 21, 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

News

Delta Air Lines and Incheon International Airport Corporation (IIAC) are partnering to create a leading hub in Northeast Asia. The partnership agreement allows the two parties to exchange information regarding the design of Terminal 2 at the Incheon International Airport (ICN), collaborate on initiatives enhancing customer experience and operational performance, explore deployment of new technologies and jointly market and promote the ICN hub.

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Network Updates

Winter is coming and with a new second daily frequency connecting New York’s John F. Kennedy International Airport to Nassau starting this October, Delta customers have more options to discover Caribbean culture and enjoy its warmth. Delta’s recent Caribbean schedule additions, available for sale now, include flights to Kingston, Antigua and Port-Au-Prince.

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Exception Policies

Date(s) of Impacted travel: August 23, 2018 through August 24, 2018
Applicable to tickets issued on or before: August 21, 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Kansai, Japan (KIX)
  • Nagoya, Japan (NGO)
Read more >

Exception Policies

Date(s) of Impacted travel: August 23, 2018 through August 24, 2018
Applicable to tickets issued on or before: August 21, 2018
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

News

Virgin Atlantic and Delta Air Lines are on track to become the first global airline partnership to achieve Level 3 Certification on the International Air Transport Association’s (IATA) New Distribution Capability (NDC), standard 18.1. Virgin has already achieved Level 3 Certification, and Delta expects to do the same in the next month. This will allow the airlines to facilitate the distribution of industry-leading products that give customers more choice and a richer shopping experience.

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Exception Policies

Date(s) of Impacted travel: August 17, 2018
Applicable to tickets issued on or before: August 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: August 12, 2018 through August 14, 2018
Applicable to tickets issued on or before: August 13, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta and its joint venture partner Air France-KLM are launching an industry-first program of aligned benefits for corporate customers to enhance their travel experience, including better seats and priority boarding.

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Exception Policies

Date(s) of Impacted travel: August 12, 2018 through August 13, 2018
Applicable to tickets issued on or before: August 10, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: August 09, 2018 through August 10, 2018
Applicable to tickets issued on or before: August 09, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Network Updates

Delta is adding new nonstop service three times daily between Raleigh-Durham International Airport and Chicago O’Hare International Airport beginning April 1, 2019 with a convenient schedule designed for the business and leisure traveler.

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Network Updates

In April 2019, Delta will commence service from Seoul-Incheon to Minneapolis/St. Paul, using the airline’s newly refurbished 777 fleet. Available for sale now, this new flight — in cooperation with Delta’s joint venture partner Korean Air — offers among the best connections between the Midwest and Asia and complements the airline’s existing nonstop service to Seoul from Atlanta, Seattle and Detroit.

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Exception Policies

Date(s) of Impacted travel: August 08, 2018 through August 09, 2018
Applicable to tickets issued on or before: August 05, 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Progress continues on Delta’s $3.9 billion new terminal at New York’s LaGuardia airport, also known as The Delta Sky Way at LGA, with construction of the new terminal around the existing Terminal C and D picking up pace.

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Exception Policies

Date(s) of Impacted travel: July 31, 2018 through August 03, 2018
Applicable to tickets issued on or before: August 01, 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta SkyMiles was named a Best Travel Rewards Program for 2018-2019 by U.S. News & World Report, securing the No. 2 overall spot for airline reward programs for the second year running.

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Exception Policies

Date(s) of Impacted travel: July 20, 2018 through August 30, 2018
Applicable to tickets issued on or before: July 31, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Network Updates

Delta will debut year-round service linking Silicon Valley and the Motor City on Nov. 15. This route will provide the only nonstop service between Detroit Wayne County Metropolitan Airport and Norman Y. Mineta San Jose International Airport.

read more >

Products & Services

More flights across the Pacific with more Delta One suites and Delta Premium Select seating are coming in 2019, bringing more luxury, comfort and choice to more Delta customers transiting the U.S., Japan and Australia.

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operational excellence
COMPLETION FACTOR1
FlightStats (July 2018)
98.4%
Delta Air Lines
97.4%
United
96.3%
American
ON-TIME PERFORMANCE1
FlightStats (July 2018)
69.1%
Delta Air Lines
61.9%
United
58.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (June 2018)
1.54
Delta Air Lines
2.33
United
3.36
American

1Based on July 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/18

 
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