EXCEPTION POLICIES
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Giving You More Space for Safer Travel
Learn more how the Delta CareStandard focuses on creating a safer and cleaner experience at every point during the traveler's journey.
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Introducing a New Standard of Care
Learn more about the clean and consistent experience that travelers can expect from the moment they check in to when they reach baggage claim.
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Coronavirus (COVID-19) Updates
news & updates
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News

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Exception Policies

Date(s) of Impacted travel: August 04, 2020 through August 05, 2020
Applicable to tickets issued on or before: August 03, 2020
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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News

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News

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Exception Policies

Date(s) of Impacted travel: August 03, 2020 through August 04, 2020
Applicable to tickets issued on or before: August 01, 2020
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: August 01, 2020 through August 02, 2020
Applicable to tickets issued on or before: July 31, 2020
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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Policy Updates

Delta has updated its Domestic Contract of Carriage. Effective for tickets issued on/after July 30, 2020, Rule 19 of the Domestic Contract of Carriage has been amended and refunds for delayed flights will only be provided on passenger request if the delay is 120 minutes or more.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: July 25, 2020 through July 27, 2020
Applicable to tickets issued on or before: July 25, 2020
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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News

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News

Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.

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News

Seven Clubs to reopen in July as travel demand increases – with more to come.

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Policy Updates

Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.

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News

Industry leaders in health and travel formalize partnership to transform the future of safe flying.

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Exception Policies

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

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News

Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

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News

Ed Bastian updated shareholders on our commitment to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Requiring that customers wear masks is an extension of our safety commitment, and enforcement is a responsibility we take seriously.

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News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

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News

When you’re ready to fly, the Delta CareStandard keeps you safe from curb to baggage claim.

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News

Delta is establishing the airline’s first Global Cleanliness division – a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.

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News

Learn about the latest on safety and cleanliness from Bill Lentsch, Delta’s Chief Customer Experience Officer

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News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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News

Delta's 9 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

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Exception Policies

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News

Delta is offering the highest standards in cleanliness and safety so we’re ready for you when you're ready to fly again.

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News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

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News

Delta Air Lines and LATAM Airlines have signed a trans-American Joint Venture Agreement that, once approved, will combine the carriers’ highly complementary route networks between North and South America.

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News

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News

Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

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News

Due to the current circumstances impacting 2020 spend, Delta will use 2019 account data to determine 2021 eligibility and discount tier levels for current MSA customers.

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News

Delta continues to provide essential service to key cities globally along with essential service throughout the U.S.

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News

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through December 31, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through December 31, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.

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News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - May 2020)
91.2%
Delta Air Lines
89.9%
United
88.0%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - May 2020)
79.1%
Delta Air Lines
76.3%
United
74.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Mar 2020)
4.57
Delta Air Lines
5.60
United
7.40
American

1Based on May 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on March 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the May 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/25 

 
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