news & updates
EXCEPTION POLICIES
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EXPANDED SERVICE TO TOP WINTER SPORTS DESTINATIONS
Beginning on December 21st, Delta will add seasonal service to 11 destinations in the United States and Canada from six U.S. hubs.
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Products & Services

On November 18, Delta began selling Delta Premium Select in additional transatlantic markets. These select markets will be operated using Boeing 757 aircraft with domestic First-Class seats branded as Delta Premium Select.

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Exception Policies

Date(s) of Impacted travel: November 21, 2017
Applicable to tickets issued on or before: November 21, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Delta is launching its Delta One experience on key long-haul domestic routes, starting April 1, 2018, with select flights between the following markets: Boston and Los Angeles New York-JFK and San Diego, Seattle New York-JFK and Las Vegas, starting May 1, 2018 Delta One will also become the premium offering April 1, 2018, on the following routes with one scheduled daily flight each: Atlanta and Honolulu Minneapolis and Honolulu

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News

Delta Wins BTN For 7th Year in a Row.

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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 29, 2017
Applicable to tickets issued on or before: November 20, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 22, 2017
Applicable to tickets issued on or before: November 15, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 17, 2017
Applicable to tickets issued on or before: November 10, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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News

Delta has been voted the Best Airline for the Meeting, Conventions and Incentive industry by meeting planners and the readers of Meeting and Conventions and Successful Meetings in the inaugural Stella Awards. This is the first comprehensive awards program in the meetings industry.

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Network Updates

Delta Air Lines and its partner Aeromexico, Mexico's global airline, have launched nonstop service between Seattle and Mexico City.

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Network Updates

​​Delta and its partner Aeromexico, Mexico's global airline, will launch their new nonstop service between Atlanta and Queretaro, Mexico, starting Nov. 1.

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News

Air France-KLM (AFKL) announced it will apply a Distribution Surcharge of 11 EUR per one way on GDS sales, effective April 1, 2018. The Distribution Surcharge covers the cost difference created by the GDS model in comparison with corresponding costs of AFKL direct sales. It will apply per direction when Air France, KLM or HOP! participate as the marketing carrier (includes Joon).

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News

Delta continues to expand Delta Comfort+® fares to more global markets, making it easier to shop and buy Delta's suite of products.

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Exception Policies

Date(s) of Impacted travel: October 29, 2017 through November 02, 2017
Applicable to tickets issued on or before: October 27, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York, NY-Kennedy(JFK)
  • New York, NY-LaGuardia (LGA)
  •  Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 29, 2017 through November 01, 2017
Applicable to tickets issued on or before: October 27, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York, NY-Kennedy(JFK)
  • New York, NY-LaGuardia (LGA)
  •  Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 24, 2017
Applicable to tickets issued on or before: October 23, 2017
Affected Area(s) to/from/through the following:
  • Newburgh, NY (SWF)
  • New York, NY-Kennedy (JFK)
  • New York, NY-LaGuardia (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
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Policy Updates

Delta is always looking for ways to improve the Medallion experience by listening to customer feedback. Because we want to ensure our most well-traveled Members can take full advantage of all the benefits of Diamond Medallion Status, a change is being made to how Members qualify for 2019 Diamond Medallion Status.

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Exception Policies

Date(s) of Impacted travel: October 22, 2017 through October 24, 2017
Applicable to tickets issued on or before: October 19, 2017
Affected Area(s) to/from/through the following:
  • Fukuoka, JP (FUK)
  • Nagoya, JP (NGO)
  • Osaka, JP (KIX)
  • Tokyo-Haneda, JP (HND)
  • Tokyo-Narita, JP (NRT)
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News

Delta to Consolidate New York-LGA Operation in Terminals C and D

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News

Delta has scheduled its flagship A350-900 aircraft on one of four daily flights between Detroit Metropolitan Wayne County Airport and Amsterdam's Schiphol Airport, effective March 31, 2018. Amsterdam will be the first trans-Atlantic destination for Delta's A350 aircraft, offering customers an elevated travel experience in every class of service throughout their flight. Delta will also deploy the A350 on Detroit-Shanghai service beginning April 19, 2018.

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Products & Services

Delta is redefining the international Main Cabin dining experience with a series of thoughtful investments that will enhance the way customers spend their time on some of Delta’s longest flights.

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Products & Services

Delta will begin rolling out the option to pre-select meals in 2018 as part of the airline's focus on personalizing the on-board customer experience based on direct customer feedback. Pre-select will allow Delta One customers to choose their meal beginning six days prior to select international flights to ensure they receive their first choice onboard.

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Products & Services

Delta Air Lines has added automatic check-in to the Fly Delta app to streamline the check-in experience for customers and take the guesswork out of accessing a boarding pass.

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Network Updates

Delta will offer Bostonians additional nonstop access to Cancun, Mexico, beginning Jan. 8, 2018, with expanded nonstop service from Boston Logan International Airport, the latest addition to Delta’s growing nonstop flight options for Boston customers.

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Policy Updates

Delta recently made some changes to its Baggage Embargo policy. The recent changes may affect customers traveling to/from Manila, Philippines (MNL), Montego Bay, Jamaica (MBJ), Cartagena, Columbia (CTG) and Tegucigalpa, Honduras (TGU).

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Exception Policies

Date(s) of Impacted travel: October 15, 2017 through October 16, 2017
Applicable to tickets issued on or before: October 15, 2017
Affected Area(s) to/from/through the following:
  • Dublin, Ireland (DUB)
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Exception Policies

Date(s) of Impacted travel: October 13, 2017 through October 15, 2017
Applicable to tickets issued on or before: October 13, 2017
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 02, 2018
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

Delta has been awarded the Most Admired Supplier and Most Admired Airline by the readers of The Beat at their 10th Annual Beat Readers' Choice Awards for the sixth year in a row.

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Exception Policies

Date(s) of Impacted travel: October 09, 2017
Applicable to tickets issued on or before: October 08, 2017
Affected Area(s) to/from/through the following:
  • Denver, CO (DEN)
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Exception Policies

Date(s) of Impacted travel: October 09, 2017
Applicable to tickets issued on or before: October 08, 2017
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY—LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 06, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 15, 2017
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Columbus, MS (GTR)                   
  • Destin, FL (VPS)                   
  • Gulfport, MS (GPT)   
  • Huntsville, AL (HSV)           
  • Jackson, MS (JAN)                
  • Lafayette, LA (LFT)              
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)                
  • New Orleans, LA (MSY)                  
  • Pensacola, FL (PNS)        
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Exception Policies

Date(s) of Impacted travel: October 05, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
  • San Jose, CR (SJO)
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Exception Policies

Date(s) of Impacted travel: October 09, 2017 through October 10, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • All Domestic Flights in France Operated by Air France and HOP!
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Exception Policies

Date(s) of Impacted travel: October 06, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)                   
  • Destin, FL (VPS)                   
  • Gulfport, MS (GPT)              
  • Jackson, MS (JAN)                
  • Lafayette, LA (LFT)              
  • Mobile, AL (MOB)                
  • New Orleans, LA (MSY)                  
  • Pensacola, FL (PNS)       
Read more >

Exception Policies

Date(s) of Impacted travel: October 05, 2017 through October 06, 2017
Applicable to tickets issued on or before: October 09, 2017
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
  • San Jose, CR (SJO)
Read more >

Exception Policies

Date(s) of Impacted travel: October 05, 2017
Applicable to tickets issued on or before: October 04, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: October 02, 2017 through October 08, 2017
Applicable to tickets issued on or before: October 02, 2017
Affected Area(s) to/from/through the following:
  •  Las Vegas, NV (LAS)
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Exception Policies

Date(s) of Impacted travel: October 02, 2017 through October 03, 2017
Applicable to tickets issued on or before: October 02, 2017
Affected Area(s) to/from/through the following:
  • Las Vegas, NV (LAS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 12, 2018
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: September 05, 2017 through December 15, 2017
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • Turks and Caicos, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 28, 2017 through September 29, 2017
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Products & Services

Beginning Oct. 1, Delta Air Lines will become the first U.S. global carrier* to offer free mobile messaging, providing more customers access to free messaging than any other carrier. The airline will also have the most aircraft enabled with free messaging.

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Network Updates

Delta Air Lines and Virgin Atlantic announced updates to their respective summer 2018 schedules to optimize their joint network between the United States and the United Kingdom. The strong partnership between the two airlines is focused around offering customers more convenient travel options and the best travel experience across the Atlantic.

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Exception Policies

Date(s) of Impacted travel: September 21, 2017 through October 12, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
Read more >

Exception Policies

Date(s) of Impacted travel: September 24, 2017 through September 25, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: September 24, 2017 through September 27, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 30, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
  • St. Maarten, SX (SXM) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
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Network Updates

Delta Air Lines, the leading airline across the Atlantic with more total departures, destinations and seats than any other airline, is bringing more nonstop options to Europe from its Los Angeles, New York-JFK, Atlanta, and Detroit hubs and more next summer, making Delta the No. 1 choice for customers traveling between the United States and Europe.

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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 02, 2018
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats
98.8%
Delta Air Lines
95.5%
United
97.8%
American
ON-TIME PERFORMANCE1
FlightStats
71.2%
Delta Air Lines
66.0%
United
58.8%
American
MISHANDLED BAGS
per 1,000 passengers2 - DOT
1.44
Delta Air Lines
2.50
United
2.80
American

1Based on August 2017 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on August 2017 statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2017 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/17

 
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