EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: May 21, 2019
Applicable to tickets issued on or before: May 20, 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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Network Updates

Delta would become the leading U.S. airline serving Tokyo’s preferred airport under a preliminary decision announced May 16 by the Department of Transportation, with new slot pairs for flights between Haneda Airport and Seattle, Detroit, Atlanta, Portland, Ore., and Honolulu.

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Network Updates

Beginning this fall, customers in Los Angeles and Omaha will have more travel options between the two cities as Delta launches new daily service from Los Angeles International Airport (LAX) to Omaha’s Eppley Airfield (OMA) on Nov. 10.

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News

Delta is once again setting the bar for operational reliability, rocketing to 100 days without a mainline cancel1 year-to-date Friday, May 10, almost a month ahead of last year's pace.

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Network Updates

Delta's steady growth in Boston continues with the addition of new twice-daily service to Miami beginning this December, marking the 52nd nonstop destination for the global airline and its partners from Boston Logan International Airport.

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News

Delta SkyMiles Medallion Members can now take advantage of "Reclaim My Status" after a change, event or important life moment has temporarily affected their travel patterns.

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News

Starting Dec. 21, the airline will expand its Saturday-only service to winter seasonal daily flights, offering more connectivity between its Detroit's Metropolitan Airport hub and Sangster International Airport in Montego Bay, Jamaica, as well as to Punta Cana International Airport in the Dominican Republic.

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Network Updates

Delta will add a third daily seasonal flight from New York’s John F. Kennedy International Airport (JFK) to Cancun International Airport (CUN) in Mexico January through March, effective January 6, 2020.

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Network Updates

Delta will launch service connecting New York’s John F. Kennedy International Airport with Mumbai beginning Dec. 22.

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Exception Policies

Date(s) of Impacted travel: April 29, 2019 through April 30, 2019
Applicable to tickets issued on or before: April 26, 2019
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: April 26, 2019
Applicable to tickets issued on or before: April 25, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: April 16, 2019 through November 30, 2019
Applicable to tickets issued on or before: April 17, 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: April 16, 2019 through April 30, 2019
Applicable to tickets issued on or before: April 16, 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: April 19, 2019
Applicable to tickets issued on or before: April 17, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Products & Services

Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.

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Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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Products & Services

Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.

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Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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News

As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.

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Network Updates

Delta is building on its position as the leading global carrier in Boston and New York with the launch of two new international routes – nonstop service from Boston's Logan International Airport and New York's John F. Kennedy International Airport to London's Gatwick Airport will begin next summer in partnership with Virgin Atlantic.

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Products & Services

Upgraded Boeing 777 aircraft offers more choice for customers with four different seat products.

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News

On March 27 at 11:00 a.m. EST, Korean Air (KE) will have a planned Passenger Service System outage for approximately 3 hours and 15 minutes as part of the cutover to a new O&D Inventory System.

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Network Updates

Effective March 31, 2019, Air France begins nonstop service between Dallas/Ft. Worth and Paris Charles de Gaulle Airport.. The new route is operated with an Airbus A330 equipped with WiFi and the latest cabins featuring Business flat-beds, an enhanced Premium Economy, and more comfort in Economy.

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Exception Policies

Date(s) of Impacted travel: March 25, 2019
Applicable to tickets issued on or before: March 25, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: March 24, 2019 through March 25, 2019
Applicable to tickets issued on or before: March 24, 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
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Exception Policies

Date(s) of Impacted travel: March 22, 2019
Applicable to tickets issued on or before: March 22, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

SkyTeam and its 19 members have decided to discontinue regional Go Passes, effective January 1, 2019. Since these passes were introduced 10 years ago, the customers’ needs have changed; therefore, the current offering has been updated to reflect customer demand.

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News

As part of Delta’s overarching effort to deliver an exceptional shopping experience for our customers, Delta Comfort+ will be available as a fare on all 4-product aircraft.

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Network Updates

Delta will have a new home at the Louis Armstrong New Orleans International Airport come May 15, when all its operations will begin from Concourse C at the newly built North Terminal.

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Exception Policies

Date(s) of Impacted travel: March 18, 2019
Applicable to tickets issued on or before: March 16, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: March 19, 2019
Applicable to tickets issued on or before: March 15, 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
Read more >

Products & Services

Basic Economy is now available between Mexico and Europe (Europe Point-of-Sale only at this time). The expansion for trans-Atlantic travel comes as partners Air France-KLM, Alitalia and Virgin Atlantic each introduce a similar basic fare product across the Atlantic.

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Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 15, 2019
Applicable to tickets issued on or before: March 14, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: March 13, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 12, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: March 13, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 12, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 10, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 11, 2019
Applicable to tickets issued on or before: March 10, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: March 09, 2019 through March 10, 2019
Applicable to tickets issued on or before: March 07, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

News

Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.

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Exception Policies

Date(s) of Impacted travel: March 03, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 03, 2019
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: March 02, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 03, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
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Exception Policies

Date(s) of Impacted travel: March 03, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 02, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: March 02, 2019
Applicable to tickets issued on or before: March 01, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: February 23, 2019 through February 24, 2019
Applicable to tickets issued on or before: February 22, 2019
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

Network Updates

Delta today filed an application with the U.S. Department of Transportation to launch daily daytime service between Tokyo-Haneda airport and Seattle, Detroit, Atlanta, and Portland, Ore., as well as twice-daily service between Haneda and Honolulu.

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News

As part of a planned maintenance from 11:00pm ET on Saturday, February 23rd through Sunday, February 24th at 4:00am ET, SkyMiles Members will not be able to log in to delta.com or the Fly Delta app, redeem miles, visit My Trips or check in for a flight through their SkyMiles account, for about five hours.

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News

Delta is one of Fast Company's Most Innovative Companies Worldwide for the second consecutive year – the only airline on the who's who of tech disruptors including Apple, Microsoft, Google and Rocket Lab​.

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Exception Policies

Date(s) of Impacted travel: February 20, 2019
Applicable to tickets issued on or before: February 19, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 11, 2019 through February 22, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Apr. 2019)
98.7%
Delta Air Lines
96.8%
United
96.0%
American
ON-TIME PERFORMANCE1
FlightStats (Apr. 2019)
72.5%
Delta Air Lines
66.5%
United
65.4%
American
MISHANDLED BAGS
per 1,000 passengers2 (Dec. 2018)
1.80
Delta Air Lines
3.10
United
4.53
American

1Based on Apr. 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Dec. 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the February 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/19

 
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