EXCEPTION POLICIES
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More nonstop flights to the Caribbean
Delta is expanding access between New York-JFK and the Caribbean with a second daily flight to Nassau, Bahamas on Oct. 1, 2018; new daily service to Kingston, Jamaica on Dec. 20, 2018; and new Saturday-only service to Port-au-Prince, Haiti on Dec. 22, 2018.
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News

With the busy summer travel season just kicking off, consider getting to the airport early and keeping these seven tips in mind:

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Network Updates

This Memorial Day weekend marks the start of Delta's biggest ever summer on the transtlantic. Some 11 routes – both new and old favorites – will begin over the next couple of days connecting the U.S. and nine countries in Europe.

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Network Updates

Delta Air Lines will begin nonstop flights between the United States and Mumbai, India, next year, linking the U.S. with one of its strongest trading partners.

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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 31, 2018
Applicable to tickets issued on or before: May 24, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
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News

KLM will reintroduce 074 ticket stock in the U.S. and Canada, effective August 1. With this change, KLM itineraries or interline itineraries where KLM is the outbound fare-owning carrier will default to plating on 074 in the GDS. This change follows the same process as when 074 ticket stock was reintroduced in Mexico in 2017.

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Network Updates

Delta Air Lines, New York City’s leading carrier with more flights, destinations and seats than any other airline, will launch new nonstop service from New York-JFK to Orange County, Calif. on Oct. 15.

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Exception Policies

Date(s) of Impacted travel: May 21, 2018 through May 22, 2018
Applicable to tickets issued on or before: May 18, 2018
Affected Area(s) to/from/through the following:
  • Paris (ORY), France
  • Lyon (LYS), France
  • Marseilles (MRS), France
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Exception Policies

Date(s) of Impacted travel: May 22, 2018
Applicable to tickets issued on or before: May 18, 2018
Affected Area(s) to/from/through the following:
  • Orly (ORY), France
  • Lyon (LYS), France
  • Marseilles (MRS), France
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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 25, 2018
Applicable to tickets issued on or before: May 17, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI (KOA)
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Network Updates

Delta is growing its Italy network from Atlanta with the start of summer seasonal service from Atlanta to both Milan and Venice. The flights, which operate daily join those from New York-JFK-Venice and Detroit-Rome, which are already in operation for the summer.

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News

Delta Air Lines, Air France-KLM and Virgin Atlantic Limited have today signed definitive agreements paving the way forward for their expanded trans-Atlantic joint venture.

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Products & Services

Delta One customers flying from the U.S. to Europe will be able to choose their meal in advance, starting June 1, 2018. Additionally,

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Exception Policies

Date(s) of Impacted travel: May 15, 2018
Applicable to tickets issued on or before: May 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Network Updates

Delta Air Lines, Boston's No. 1 global carrier, is adding another top destination to its growing nonstop options from Logan International Airport, with new daily nonstop service to Philadelphia, beginning Oct. 1.

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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 20, 2018
Applicable to tickets issued on or before: May 14, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 17, 2018
Applicable to tickets issued on or before: May 12, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
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News

One year ago, Delta Air Lines and Grupo Aeroméxico, S.A.B. de C.V. launched the first transborder airline alliance with antitrust immunity between Mexico and the United States. Since then, more than 7 million passengers have enjoyed improved connectivity, more convenient schedules and increasingly seamless service between the two carriers.

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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 13, 2018
Applicable to tickets issued on or before: May 07, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
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News

Due to a planned strike, Air France has provided a traffic forecast for May 8, 2018.

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News

Due to a planned strike, Air France has provided a traffic forecast for Monday, May 7, 2018.

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Exception Policies

Date(s) of Impacted travel: May 07, 2018 through May 08, 2018
Applicable to tickets issued on or before: May 06, 2018
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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News

Due to a planned strike, Air France has provided a traffic forecast for Friday, May 4, 2018.

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News

Due to a planned strike, Air France has provided a traffic forecast for Thursday, May 3, 2018.

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Exception Policies

Date(s) of Impacted travel: April 30, 2018 through May 01, 2018
Applicable to tickets issued on or before: April 30, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: April 28, 2018 through April 30, 2018
Applicable to tickets issued on or before: April 28, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: April 28, 2018 through April 29, 2018
Applicable to tickets issued on or before: April 28, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: May 03, 2018 through May 09, 2018
Applicable to tickets issued on or before: April 26, 2018
Affected Area(s) to/from/through the following:
  • All AF/HOP/JOON operated flights
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Exception Policies

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News

Delta and Korean Air are expanding codeshare flights, following government approvals for their joint venture partnership, which will offer customers world-class travel benefits across one of the most comprehensive route networks in the transpacific market.

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Exception Policies

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Products & Services

Beginning June 1, Delta's partnership with Los Angeles-based chefs, Jon Shook and Vinny Dotolo, will expand to four additional international markets.

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Network Updates

Delta Air Lines is expanding access between New York-JFK and the Caribbean with a second daily flight to Nassau, The Bahamas, beginning Oct. 1, 2018; new daily service to Kingston, Jamaica, effective Dec. 20, 2018; and new Saturday-only service to Port-au-Prince, Haiti, beginning Dec. 22, 2018.

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Exception Policies

Date(s) of Impacted travel: April 23, 2018 through April 25, 2018
Applicable to tickets issued on or before: April 23, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
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Exception Policies

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News

Due to a planned strike, Air France has provided a traffic forecast for Tuesday, April 24, 2018..

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News

Due to a planned strike, Air France has provided a traffic forecast for Monday, April 23, 2018.

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Network Updates

​​Delta customers will continue to have year-round nonstop access to Europe from several U.S. gateways this winter as the airline will run several key routes through the upcoming winter season,

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Exception Policies

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News

On Wednesday, April 18, 2018, Air France plans to operate 70% of its flights

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News

On Tuesday, April 17, 2018, Air France plans to operate 70% of its flights

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Exception Policies

Date(s) of Impacted travel: April 15, 2018 through April 16, 2018
Applicable to tickets issued on or before: April 15, 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: April 15, 2018
Applicable to tickets issued on or before: April 14, 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: April 13, 2018 through April 15, 2018
Applicable to tickets issued on or before: April 14, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Albany, NY (ALB)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: April 13, 2018 through April 14, 2018
Applicable to tickets issued on or before: April 13, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Albany, NY (ALB)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: April 13, 2018 through April 14, 2018
Applicable to tickets issued on or before: April 12, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Wausau, WI (CWA)
Read more >

News

Delta Comfort+ fares are now available from continental Europe to the United States for connecting itineraries operated by Delta. These fares are in addition to the currently available Delta-operated nonstop flights.

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Exception Policies

Date(s) of Impacted travel: April 12, 2018
Applicable to tickets issued on or before: April 12, 2018
Affected Area(s) to/from/through the following:
  • London City Airport, GB (LCY)
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Exception Policies

Date(s) of Impacted travel: April 10, 2018 through April 12, 2018
Applicable to tickets issued on or before: April 11, 2018
Affected Area(s) to/from/through the following:
  • All Air France, JOON and HOP operating flights
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News

Due to a planned strike, Air France has provided a traffic forecast for Wednesday, April 11, 2018

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News

On Tuesday, April 10, 2018, Air France plans to operate 75% of its flights

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operational excellence
COMPLETION FACTOR1
FlightStats (Mar. 2018)
97.6%
Delta Air Lines
97.0%
United
96.1%
American
ON-TIME PERFORMANCE1
FlightStats (Mar. 2018)
68.9%
Delta Air Lines
70.6%
United
68.2%
American
MISHANDLED BAGS
per 1,000 passengers2 (Feb. 2018)
1.72
Delta Air Lines
2.52
United
3.65
American

1Based on March 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on February 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the April 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 3/18

 
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