EXCEPTION POLICIES
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Prepare for Takeoff Series
As your business gets back to travel, our new “Prepare for Takeoff” video series provides you with the latest information to ensure you feel safe, connected, and confident throughout the travel journey.
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A Carbon-Neutral Future Awaits
Delta’s new brand campaign builds on the commitment first announced in March 2020 to be the first carbon-neutral airline globally.
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Partner Updates
news & updates
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News

Reopening of unrestricted travel will boost economy and employment and reunite friends and families

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News

Natasha Yamaoka, Director – Global Distribution & Digital Strategy International & Enterprise Payments, answers some of the top questions from customers who want to know what to expect ahead of upcoming travel to Europe.

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News

Delta’s new brand campaign builds on the commitment first announced in March 2020 to be the first carbon-neutral airline globally.

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Exception Policies

Date(s) of Impacted travel: September 14, 2021 through September 15, 2021
Applicable to tickets issued on or before: September 13, 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 12, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 03, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
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News

For the fifth year in a row, Delta’s SkyMiles program secured the No. 2 spot overall and outperformed all global airlines in U.S. News & World Report’s annual ranking of airline loyalty programs.

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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through September 03, 2021
Applicable to tickets issued on or before: August 30, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through September 30, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Products & Services

Delta continues to refresh and upgrade its fleet, adding 30 incremental A321neo aircraft to its existing order book with Airbus. This transaction further positions the airline as a leader in the recovery and beyond.

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Exception Policies

Date(s) of Impacted travel: August 23, 2021 through August 25, 2021
Applicable to tickets issued on or before: August 28, 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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News

The customer experience and value-based, multi-year content distribution agreement gives Travelport-connected travel buyers simplified access to Delta’s enriched content through the Travelport+ platform.

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Exception Policies

Date(s) of Impacted travel: August 22, 2021 through August 23, 2021
Applicable to tickets issued on or before: August 20, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 18, 2021 through August 19, 2021
Applicable to tickets issued on or before: August 17, 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021 through August 17, 2021
Applicable to tickets issued on or before: August 15, 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
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Exception Policies

Date(s) of Impacted travel: August 15, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
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Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through November 30, 2021. Previously the policy was extended for travel through October 31, 2021.

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Exception Policies

Date(s) of Impacted travel: August 14, 2021 through August 15, 2021
Applicable to tickets issued on or before: August 12, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 06, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

Delta will restart Seattle and Detroit service to London Heathrow in October, in addition to doubling flights from New York-JFK.

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News

Customers with last-minute changes can stand by for an alternate flight for free starting Aug. 4.

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Exception Policies

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News

Effective immediately, Delta is waiving the 2021 minimum requirements for active accounts to qualify for 2022 SkyBonus program participation ($5,000 USD spend and five unique employee travelers).

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Network Updates

Delta is adding over 1,000 seats to Canada’s biggest markets in September – a 150% increase in capacity.

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Exception Policies

Date(s) of Impacted travel: July 23, 2021 through July 25, 2021
Applicable to tickets issued on or before: July 23, 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through July 30, 2021
Applicable to tickets issued on or before: July 14, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Policy Updates

Effective July 14, 2021, the CDC has instated a temporary suspension for dogs imported from countries that are considered high risk for dog rabies.

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Policy Updates

On July 6, 2021, the U.S. Department of Transportation (“DOT”) issued an order prohibiting the sale of passenger air transportation between the United States and Belarus.

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Exception Policies

Date(s) of Impacted travel: July 06, 2021 through July 07, 2021
Applicable to tickets issued on or before: July 04, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: June 26, 2021 through June 28, 2021
Applicable to tickets issued on or before: June 28, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through October 31, 2021. Previously the policy was extended for travel through August 31, 2021.

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News

Delta and Aeromexico will continue to collect the Tourism Tax (UK Tax) for tickets on DL006 and AM139 ticket stock issued on/after July 1, 2021, for travel that originates from the United States to Mexico. As a reminder, this tax is part of the fare auto-price.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through July 14, 2021
Applicable to tickets issued on or before: June 24, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

In partnership with AZOVA, now available Ellume COVID-19 Home Tests are single-packaged and offer highly accurate results in minutes.

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News

Delta is offering the option to purchase fares with additional flexibility in the Main Cabin using an easy-to-read display in the GDSs and in some corporate online booking tools (OBTs).

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Network Updates

See which trans-Atlantic destinations are currently open or will open throughout the summer to vaccinated travelers and/or travelers with negative tests.

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News

Delta FlyReady assists customers in scheduling a COVID-19 test that meets destination requirements, automatically verifies their test results and confirms the traveler meets the necessary testing requirements in place at their destination.

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News

Delta and Aeromexico understand how important it is for the Travel Agency to maintain control of their tickets when a schedule change occurs. To assist our mutual Travel Agency partners with ticket reissues, Delta and Aeromexico worked together and found a solution which allows Aeromexico to message the Travel Agency’s GDS to provide the Travel Agency PNR with a confirmed AM segment; which will allow the Travel Agency to reissue and maintain control of their tickets.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 30, 2021
Applicable to tickets issued on or before: June 08, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Network Updates

See which trans-Atlantic destinations are currently open or will open throughout the summer to vaccinated travelers and/or travelers with negative tests.

read more >

News

In her new role, Nicole will be responsible for leading seven 24/7 Global Sales Support centers as well as teams embedded in Delta’s JV partners’ sales support offices throughout the world.

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News

Flight to Net Zero encompasses Delta’s climate leadership through its carbon neutrality goal.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 15, 2021
Applicable to tickets issued on or before: May 27, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

Customers with scheduled travel to Mexico can travel as planned on both Delta and Aeromexico-operated flights, but please review the following customer experience changes.

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News

Spain is the fifth European destination now open to leisure and other non-essential travelers. Fully vaccinated Americans are welcome to visit Spain beginning June 7.

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Policy Updates

To provide travel agencies with additional flexibility when assisting with schedule changes, Delta has implemented an interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through August 31, 2021.

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News

Since the start of the Joint Commercial Agreement in May 2017, the airlines have carried more than 22 million customers between the U.S. and Mexico.

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Network Updates

Customers in and around Boston and New York City will enjoy service to four new markets and upgraded aircraft for an elevated onboard experience.

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2021)
99.5%
Delta Air Lines
97.8%
United
98.0%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - June 2021)
79.8%
Delta Air Lines
72.1%
United
72.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (June 2021)
2.82
Delta Air Lines
3.45
United
6.56
American

1Based on June 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on June 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 07/21

 
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