Guidelines para Robotic Inventory Recovery (RIR) - Garantia de voo   

A Robotic Inventory Recovery (RIR) é uma ferramenta de garantia de voo que monitora e audita os registros de nomes de passageiros (PNRs) para verificar o estado do bilhete, além de auditar as reservas feitas observando a compatibilidade com os limites de tempo da emissão. Os PNRs dentro do limite de tempo de emissão receberão, automaticamente, uma documentação similar à mostrada abaixo (datas e horários serão diferentes):

SPCL-1. RIR AUTO-PROCESS 0655/08AUG - SET 2008 AUG 5
2. PLS ISSUE TKT BY 0655/08AUG OR PNR WILL AUTO XXL
3. PLS NOTE FARE RULES MAY REQUIRE AN EARLIER TKT DTE
4. FAILURE TO TKT BY EARLIER DTE MAY RESULT IN DEBITMEMO

Se o PNR não for emitido dentro do limite de tempo de emissão de bilhetes (TTL), a reserva será cancelada e o código de status HX aparecerá nos trechos do voo. Seguindo o documento acima, as observações abaixo serão adicionadas ao PNR da agência:

5. RIR CANCEL - 08/08/08 0506
6. DL SEGMENTS XLD PER TTL

Todas as classes tarifárias serão confirmadas. Os guidelines de garantia podem substituir as regras de emissão de bilhetes publicadas e,  em certos casos , podem ser mais restritivas. Os guidelines de garantia foram ajustadas à natureza da indústria de viagens em diversas regiões do mundo.

Benefícios: 

  • Maior disponibilidade de assentos para clientes que reservam perto da data do embarque

  • Melhoramento do desempenho operacional no portão de embarque ao reduzir o número de passageiros “no-show”

  • Habilidade de manter as frequências dos voos e opções ao cliente por meio de oportunidades de receita em cada voo

  • Habilidade de assegurar que uma abordagem justa e consistente seja aplicada em todos os mercados diversos de atuação da Delta 

Consulte abaixo a área de viagem e as diretrizes de garantia:


Área de viagem nos EUA

Área de viagem

Classes de reserva

Regras

Para viagens entre os 50 estados norte-americanos, e entre o Canadá e os EUA.

A, G, D, I, Z, B, M, S, H, Q, K, L, U, T, X, V, E 

Receberá um limite de tempo para emissão de um dia após a reserva.

Para viagens entre os 50 estados norte-americanos, e entre o Canadá e os EUA.

F, J, Y, P, C

Reservas feitas com antecedência de 33 dias ou mais  antes da viagem precisam emitir o bilhete ao menos 30 dias antes do embarque

Reservas feitas entre 32 e 4 dias antes da viagem precisam emitir o bilhete ao menos 3 dias após a realização da reserva

Reservas feitas com 3 dias ou menos de antecedência da viagem precisam ter os bilhetes emitidos 24 horas após a realização da reserva

VOLTAR AO TOPO


Military & Government

Area of Travel

Booking Classes

Rules

For travel within the 50 U.S. and between Canada and the U.S.

All

Reservations made 72 hours or more in advance of travel must ticket at least 2 days prior to departure

Reservations made less than 72 in advance of travel must ticket at least 6 hours prior to departure

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Caribbean

Area of Application
(Travel To/From)

Booking Classes

Rules

Caribbean (exceptions apply to and from SJU, STX, STT)

Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Miquelon, Montserrat, St Barts, St Kitts, St Kitts-Nevis, St Lucia, St Maarten, St Pierre, St Vincent-The Grenadines, Trinidad-Tobago, Turks-Caicos Islands

M,S,H,Q,K,L,U,T,X,V,E

Reservations made 201 days or more in advance of travel must ticket at least 170 days before departure

Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made

Reservations made 130 - 101 days in advance of travel must ticket at least 14 days after reservation is made

Reservations made 100 - 31 days in advance of travel must  ticket at least 7 days after reservation is made

Reservations made 30 - 5 days in advance of travel must ticket at least 3 days after reservation is made

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made

D,I,Z

Reservations made 11 days or more  in advance of travel must ticket at least 7 days prior to departure

Reservations made between 10 and 5 days in advance of travel must ticket at least 3 days after reservation

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made

J,C,Y,B

Reservations made 8 days or more  in advance of travel must ticket at least 4 days prior to departure

Reservations made between 7 and 5 days in advance of travel must ticket at least 3 days after reservation

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made


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Latin

Area of Application
(Travel To/From)

Booking Classes

Rules

Central America, South America, Mexico (exceptions apply to Georgetown)

M,S,H,Q,K,L,U,T,X,V,E

Reservations made 201 days or more in advance of travel must ticket at least 170 days before departure

Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made

Reservations made 130 - 61 days in advance of travel must ticket at least 14 days after reservation is made

 Reservations made 60 - 31 days in advance of travel must ticket at least 7 days after reservation is made

 Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first

 

D,I,Z

Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure

 Reservations made between10 and 5 days in advance of travel must ticket at least 3 days after reservation

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made

J,C,Y,B

Reservations made 8 days or more in advance of travel must ticket at least 4 days prior to departure

Reservations made between 7 and 4 days in advance of travel must ticket at least 3 days after reservation

 Reservations made 3 days or less in advance of travel must ticket at least 24 hours after reservation is made

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Transatlantic

Area of Application
(Travel To/From)

Booking Classes

Rules

Africa, Europe, India, Pakistan, Bangladesh,Sri Lanka, Middle East (exceptions apply between US/CA/MX and Mali/Senegal/Ghana/Nigeria/Dubai/Kuwait)

M,S,H,Q,K,L,U,T,X,V,E 

Reservations 101 days or more in advance of travel must ticket at least 7 days after reservation is made 

Reservations made between 100 and 11 days of travel must ticket at least 3 days after reservation is made

Reservations made 10 days or less in advance of travel must ticket at least 24 hours after reservation is made

Y.B

Reservations made more than 10 days in advance of travel must ticket at least 9 days prior to departure

Reservations made 10 days or less in advance of travel must ticket at least 24 hours after reservation is made

Z

Reservations made 101 days or more in advance of travel must ticket at least 93 days prior to departure

Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first

Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first

W

Reservations made 101 days or more in advance of travel must ticket at least 93 days prior to departure

Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first

Reservations made 10 days or less in advance of travel must ticket at least 1 day after reservation is made

J,C,D,I

Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure

Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first

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Transpacific

Area of Application
(Travel To/From)

Booking Classes

Rules

Asia (exceptions apply to and from Australia and Japan)

M,S,,H,Q,K,L,U,T,X,V,E 

Reservations made  201 or more days in advance of travel must ticket at least 170 days before departure

Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made

Reservations made 130 - 61 days in advance of travel must ticket at least 14 days after reservation is made

Reservations made 60 - 31 days in advance of travel must  ticket at least 7 days after reservation is made

Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first

Reservations made 13- 5 days in advance of travel must ticket at least 3 days after reservation is made

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made

 

D,I,Z

Reservations made 11 days or more  in advance of travel must ticket at least 7 days prior to departure

Reservations made between10 and 5 days in advance of travel must ticket at least 3 days after reservation

Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made

 

J,C,Y,B

Reservations made 8 days or more  in advance of travel must ticket at least 4 days prior to departure

Reservations made between 7 and 4 days in advance of travel must ticket at least 3 days after reservation

Reservations made 3 days or less in advance of travel must ticket at least 24 hours after reservation is made

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