Virgin Atlantic has successfully implemented an upgrade of its IT system this weekend that will further improve the airline’s travel experience for its customers, providing them with more choice and better service.

During the transition, there was a planned period when the airline’s website was briefly offline for check-in and bookings; however, there was no impact to Virgin Atlantic’s flying programme over the weekend. Following the upgrade, an initial period of adjustment is expected; however, early indications are that the new system is working well for customers.

Don Langford, Virgin Atlantic SVP Technology commented: “I’m thrilled that we have been able to successfully transition to our new system. Many of our people from across our business, and at our partner Delta Air Lines, have worked hard to ensure that we could deliver a smooth transition for our customers with no impact to our flying program. There is still a lot of work ahead of us, but things are progressing well as we embed our new system, and we look forward to the benefits that it brings to our overall customer experience.”

The best-in-class suite of systems has been built on Delta’s proven PSS technology platform and was selected by Virgin Atlantic following a thorough tender and evaluation process. The implementation represents a step change in Virgin Atlantic’s technology portfolio and will cement the Virgin Atlantic/Delta joint venture as the most customer-focused transatlantic airline partnership, ensuring seamless experiences for customers.

Virgin Atlantic would like to thank its customers for their patience over the brief transition period.

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