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Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 20 February 2019
Applicable to tickets issued on or before: 19 February 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
All Exception Policies >

Policy Updates

Delta Makes Changes to Ticketing Process for Same Day Travel

Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta.

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Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 22 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
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Products & Services

Access to Delta Comfort+ Via Amadeus Reinstated

We are pleased to advise that the Delta Comfort+ pricing issue for Transatlantic and Transpacific itineraries in the Amadeus GDS has been resolved.

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Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
All Exception Policies >

Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 15 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
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Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
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Exception Policies

Pacific Northwest Winter Weather - Bulletin 3
Date(s) of Impacted travel: 09 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >

Exception Policies

Northeast US Weather - Bulletin 2
Date(s) of Impacted travel: 12 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Northeast US Weather - Bulletin 1
Date(s) of Impacted travel: 12 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 08 February 2019 - 11 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >

Exception Policies

Amsterdam Winds - Bulletin 1
Date(s) of Impacted travel: 09 February 2019
Applicable to tickets issued on or before: 09 February 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: 08 February 2019 - 09 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
All Exception Policies >

Exception Policies

Brussels Industrial Action - Bulletin 1
Date(s) of Impacted travel: 13 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
All Exception Policies >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 08 February 2019 - 09 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >

Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 07 February 2019 - 08 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
All Exception Policies >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: 06 February 2019 - 07 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
All Exception Policies >

Products & Services

Delta Introduces New Branded Fare Boarding Order

Delta is bringing simplicity to the boarding experience for its global customers. Boarding zones for Delta flights worldwide have been renamed to reflect the branded fare purchased, while still prioritizing customer loyalty.

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Exception Policies

Great Lakes Winter Weather - Bulletin 2
Date(s) of Impacted travel: 05 February 2019 - 06 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
All Exception Policies >

News

7 Simple Steps to Connecting in Atlanta

To help your customers connect in Atlanta with ease, download our handy ‘how to’ guide for Atlanta.

All News >

Exception Policies

Great Lakes Winter Weather - Bulletin 1
Date(s) of Impacted travel: 05 February 2019 - 06 February 2019
Applicable to tickets issued on or before: 04 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
All Exception Policies >

Exception Policies

Munich Winter Weather - Bulletin 1
Date(s) of Impacted travel: 03 February 2019
Applicable to tickets issued on or before: 03 February 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
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Exception Policies

Amsterdam Weather Conditions - Bulletin 1
Date(s) of Impacted travel: 02 February 2019
Applicable to tickets issued on or before: 02 February 2019
Affected Area(s) to/from/through the following:

Amsterdam, Netherlands (AMS)
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Exception Policies

Minneapolis and St Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 03 February 2019 - 04 February 2019
Applicable to tickets issued on or before: 01 February 2019
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: 31 January 2019 - 01 February 2019
Applicable to tickets issued on or before: 31 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 30 January 2019
Applicable to tickets issued on or before: 29 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 28 January 2019
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
All Exception Policies >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Cleveland, OH (CLE)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC,  Canada (YUL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
All Exception Policies >

Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: 28 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Chicago, IL - Midway (MDW)
  • Chicago, IL - O’Hare (ORD)
All Exception Policies >
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Travel Enhancements

REAL TIME BAG TRACKING
Delta’s focus on innovation has moved up a gear with the roll out of a new industry-leading service which allows customers to keep track of their checked bags via their mobile phones.
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Tools & Programs

BlueBiz
DELTA, AIR FRANCE, KLM business travel rewards program designed exclusively for businesses where company´s employees can earn Blue Credits.
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Group Travel
Get the advantage of competitive fares, flexible ticketing options and dedicated support in booking your group’s travel.
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