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Exception Policies

Netherlands Industrial Action - Bulletin 1
Date(s) of Impacted travel: 18 March 2019
Applicable to tickets issued on or before: 16 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 19 March 2019
Applicable to tickets issued on or before: 15 March 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
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Exception Policies

Amsterdam Strong Winds - Bulletin 3
Date(s) of Impacted travel: 10 March 2019 - 15 March 2019
Applicable to tickets issued on or before: 14 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Tailored Travel: Delta Debuts First Aircraft with All Four Seat Experiences from Paris

Delta is giving customers more choice, comfort and luxury than ever before. Customers flying from or via Paris-Charles de Gaulle can now choose from all four branded seat products – Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin – for the first time on board retrofitted 777 aircraft.

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Exception Policies

Rocky Mtns/Dakotas Weather - Bulletin 2
Date(s) of Impacted travel: 13 March 2019 - 14 March 2019
Applicable to tickets issued on or before: 12 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
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Exception Policies

Rocky Mtns/Dakotas Weather - Bulletin 1
Date(s) of Impacted travel: 13 March 2019 - 14 March 2019
Applicable to tickets issued on or before: 12 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
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Exception Policies

Amsterdam Strong Winds - Bulletin 2
Date(s) of Impacted travel: 10 March 2019 - 14 March 2019
Applicable to tickets issued on or before: 10 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Amsterdam Strong Winds - Bulletin 1
Date(s) of Impacted travel: 10 March 2019 - 11 March 2019
Applicable to tickets issued on or before: 10 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 09 March 2019 - 10 March 2019
Applicable to tickets issued on or before: 07 March 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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News

Virgin Atlantic, Air France and KLM Launch Codeshare Partnership

Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.

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Exception Policies

New York City Winter Weather - Bulletin 1
Date(s) of Impacted travel: 03 March 2019 - 04 March 2019
Applicable to tickets issued on or before: 03 March 2019
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Boston Winter Weather - Bulletin 2
Date(s) of Impacted travel: 02 March 2019 - 04 March 2019
Applicable to tickets issued on or before: 03 March 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
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Exception Policies

Amsterdam Operations - Bulletin 1
Date(s) of Impacted travel: 03 March 2019 - 04 March 2019
Applicable to tickets issued on or before: 02 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Boston Winter Weather - Bulletin 1
Date(s) of Impacted travel: 02 March 2019
Applicable to tickets issued on or before: 01 March 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
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Network Updates

Rio Returns! Delta Confirms Seasonal New York-JFK to Rio de Janeiro Service

Daily seasonal flights between New York-JFK and Rio de Janeiro-GIG resume December 2019, timed to offer easy connections from Europe via JFK.

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Products & Services

Pre-Select Extended to First Class

Delta customers travelling in the First Class cabin now have the option to choose their meal days in advance through the airline's popular pre-select meal program.

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Exception Policies

Midwestern US Winter Weather - Bulletin 1
Date(s) of Impacted travel: 23 February 2019 - 24 February 2019
Applicable to tickets issued on or before: 22 February 2019
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
All Exception Policies >

Policy Updates

Delta Opens One Day Refund Window for BSP Agencies Worldwide

Travel agencies worldwide that report via BSP are now permitted to cancel a reservation and refund an original sale ticket by midnight the following day without penalty or requiring a waiver code.

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Products & Services

Upgrades Made Easy on Fly Delta App

The latest version of the Fly Delta app offers greater flexibility and easier options to upgrade after ticket purchase.

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Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 20 February 2019
Applicable to tickets issued on or before: 19 February 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
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Policy Updates

Delta Makes Changes to Ticketing Process for Same Day Travel

Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta.

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Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 22 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
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Products & Services

Delta Comfort+ Fares Reinstated For U.K. Origination

As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K..

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Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
All Exception Policies >

Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 15 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
All Exception Policies >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
All Exception Policies >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 3
Date(s) of Impacted travel: 09 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >

Exception Policies

Northeast US Weather - Bulletin 2
Date(s) of Impacted travel: 12 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Northeast US Weather - Bulletin 1
Date(s) of Impacted travel: 12 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 08 February 2019 - 11 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >
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Travel Enhancements

Best in Class: The Airbus A220-100
The next era of air travel started in February 2019, on top domestic business routes on the new A220-100 aircraft, a state-of-the-art narrowbody jet with all the amenities and luxury of a widebody aircraft.
LEARN MORE  >
 
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