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Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 22 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
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Products & Services

Delta Comfort+ Fares Reinstated For U.K. Origination

As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K..

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Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
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Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 15 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
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Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 February 2019 - 12 February 2019
Applicable to tickets issued on or before: 11 February 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
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Exception Policies

Pacific Northwest Winter Weather - Bulletin 3
Date(s) of Impacted travel: 09 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
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Exception Policies

Northeast US Weather - Bulletin 2
Date(s) of Impacted travel: 12 February 2019 - 13 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Northeast US Weather - Bulletin 1
Date(s) of Impacted travel: 12 February 2019
Applicable to tickets issued on or before: 10 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 08 February 2019 - 11 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
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Exception Policies

Amsterdam Winds - Bulletin 1
Date(s) of Impacted travel: 09 February 2019
Applicable to tickets issued on or before: 09 February 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: 08 February 2019 - 09 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Brussels Industrial Action - Bulletin 1
Date(s) of Impacted travel: 13 February 2019
Applicable to tickets issued on or before: 08 February 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
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Exception Policies

Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 08 February 2019 - 09 February 2019
Applicable to tickets issued on or before: 07 February 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
All Exception Policies >

Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 07 February 2019 - 08 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
All Exception Policies >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: 06 February 2019 - 07 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
All Exception Policies >

Products & Services

Delta Introduces New Branded Fare Boarding Order

Delta is bringing simplicity to the boarding experience for its global customers. Boarding zones for Delta flights worldwide have been renamed to reflect the branded fare purchased, while still prioritizing customer loyalty.

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Exception Policies

Great Lakes Winter Weather - Bulletin 2
Date(s) of Impacted travel: 05 February 2019 - 06 February 2019
Applicable to tickets issued on or before: 05 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
All Exception Policies >

News

7 Simple Steps to Connecting in Atlanta

To help your customers connect in Atlanta with ease, download our handy ‘how to’ guide for Atlanta.

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Exception Policies

Great Lakes Winter Weather - Bulletin 1
Date(s) of Impacted travel: 05 February 2019 - 06 February 2019
Applicable to tickets issued on or before: 04 February 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
All Exception Policies >

News

Celebrating 5 Years of Bringing People Together

It’s been five years since Delta Air Lines and Virgin Atlantic set out to be transatlantic partners. Since the partnership started in January 2014, we’ve made huge strides in upgrading the customer experience making travel seamless every step of the way.

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Exception Policies

Munich Winter Weather - Bulletin 1
Date(s) of Impacted travel: 03 February 2019
Applicable to tickets issued on or before: 03 February 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
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Exception Policies

Amsterdam Weather Conditions - Bulletin 1
Date(s) of Impacted travel: 02 February 2019
Applicable to tickets issued on or before: 02 February 2019
Affected Area(s) to/from/through the following:

Amsterdam, Netherlands (AMS)
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Exception Policies

Minneapolis and St Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 03 February 2019 - 04 February 2019
Applicable to tickets issued on or before: 01 February 2019
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: 31 January 2019 - 01 February 2019
Applicable to tickets issued on or before: 31 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Drop and Fly! Delta and Virgin Atlantic Launch Self-Service Bag Drop At Heathrow

Delta and Virgin Atlantic are adding greater convenience to the airport experience with 18 new self-service bag-drop units at London Heathrow’s Terminal 3.

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Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 30 January 2019
Applicable to tickets issued on or before: 29 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 28 January 2019
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
All Exception Policies >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Cleveland, OH (CLE)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC,  Canada (YUL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: 29 January 2019 - 30 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: 28 January 2019
Applicable to tickets issued on or before: 27 January 2019
Affected Area(s) to/from/through the following:
  • Chicago, IL - Midway (MDW)
  • Chicago, IL - O’Hare (ORD)
All Exception Policies >
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Travel Enhancements

DELTA LAUNCHES FIRST BIOMETRIC TERMINAL
Delta is launching the first full Biometric Terminal in Atlanta’s Terminal F. Customers flying on Delta, Virgin Atlantic, Air France-KLM and Aeromexico directly to an international destination can use optional facial recognition from curb to gate.
LEARN MORE  >
 
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