MEDIA LIBRARY
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Delta’s achievements in 2019
With new products launched, planes refurbished and a continued focus on being a global leader in sustainability, it has been a busy year. Here are just some of Delta’s 2019 highlights:
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NEWS & UPDATES
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Products & Services

Virtual Queuing Lets Customers Know When Their Seat is Boarding

Customers have one less thing to worry about at the airport. Delta has launched virtual queuing via the Fly Delta app, so they can relax away from the gate area and go to board when their seat, not just their flight, is boarding.

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Exception Policies

Nantes Political Unrest - Bulletin 1
Date(s) of Impacted travel: 23 January 2020 - 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Delta Scoops BTA ‘Best Long-Haul Airline’ for Second Consecutive Year

Delta Air Lines was named ‘Best Long-Haul Airline’ at the 25th annual Business Travel Awards (BTA) 2020, retaining the title for a second year running.

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News

Delta Donates $250,000 to Support Australian Bushfire Relief

In support of the Australian Red Cross, Delta is contributing $250,000 to the American Red Cross for immediate disaster response and humanitarian relief to help those affected by the devastating bushfires that have burned millions of acres in Australia.

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Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 18 January 2020
Applicable to tickets issued on or before: 16 January 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Delta to Launch PARALLEL REALITY™ Tech

Delta will launch PARALLEL REALITY™ tech to serve up airport messages tailored to individual travelers – on a single screen, at the same time.

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Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
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Exception Policies

Minneapolis/St. Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020 - 18 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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News

Delta Makes CES Travel Sustainable

All Delta customers travelling to CES 2020 will fly carbon neutral. The airline is investing in renewable and natural environment solutions to offset emissions for its flights to and from Las Vegas during the week of January 6, building on the company’s long-running investments in sustainability.

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Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 13 January 2020 - 16 January 2020
Applicable to tickets issued on or before: 13 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Manila Airport Operations - Bulletin 1
Date(s) of Impacted travel: 12 January 2020 - 14 January 2020
Applicable to tickets issued on or before: 12 January 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Upper Midwest and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 January 2020 - 12 January 2020
Applicable to tickets issued on or before: 10 January 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Australia Wildfires - Bulletin 1
Date(s) of Impacted travel: 09 January 2020 - 12 January 2020
Applicable to tickets issued on or before: 09 January 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia
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Exception Policies

Puerto Rico Earthquake - Bulletin 1
Date(s) of Impacted travel: 07 January 2020 - 09 January 2020
Applicable to tickets issued on or before: 07 January 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
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Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 28 December 2019 - 29 December 2019
Applicable to tickets issued on or before: 27 December 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
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Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: 19 December 2019
Applicable to tickets issued on or before: 18 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 17 December 2019
Applicable to tickets issued on or before: 12 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Policy Updates

Delta Air Lines and Virgin Atlantic Airlines Align on Display Standards

Delta and our joint venture partner, Virgin Atlantic Airways, have collaboratively developed respective sets of display standards for third-party retailers.

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Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: 10 December 2019 - 12 December 2019
Applicable to tickets issued on or before: 11 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Delta’s 7 Top Tips for Smooth Holiday Travel

Delta is helping customers maximize their time with those who matter most this holiday season. Here are some handy tips from the world’s most reliable airline to help them navigate busy holiday travel like a pro.

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Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 10 December 2019
Applicable to tickets issued on or before: 08 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 04 December 2019 - 05 December 2019
Applicable to tickets issued on or before: 04 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Delta Makes Offsetting Travel Easier

To make responsible flying easier, Delta has upgraded its carbon calculator on Delta.com with a more user-friendly experience and new partnerships to support reforestation.

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Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 04 December 2019
Applicable to tickets issued on or before: 03 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: 03 December 2019 - 04 December 2019
Applicable to tickets issued on or before: 01 December 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019
Applicable to tickets issued on or before: 30 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
All Exception Policies >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019 - 02 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 30 November 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
All Exception Policies >
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Travel Enhancements
Pre-Select Meals
Peace of mind with Pre-Select meals. Customers can chose their meals way in advance and now also via the Fly Delta App.
Explore Delta Sky Clubs
It’s your destination between destinations. With exceptional service, premium amenities, and fresh, healthy food, it’s Delta Sky Club.
 
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