TOP OF MIND
Covid-19 Update
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
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Studies show Delta CareStandard measures are effective
A growing number of independent studies have shown the effectiveness of measures taken by Delta and other U.S. airlines to keep customers and employees safe during the pandemic.
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NEWS & UPDATES
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Policy Updates

Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.

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News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

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News

Delta is launching a new OTT course that is packed with new information and videos about Delta, what today’s travel journey looks like and how we are looking after customers by making travel safer during the pandemic. Complete the whole course and you could be in for a chance to win a Delta Desktop-Kit.

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Exception Policies

Date(s) of Impacted travel: 05 November 2020 - 25 November 2020
Applicable to tickets issued on or before: 10 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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News

A growing number of independent studies have shown the effectiveness of measures taken by Delta and other U.S. airlines to keep customers and employees safe during the pandemic.

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Exception Policies

Date(s) of Impacted travel: 08 November 2020 - 09 November 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 05 November 2020 - 12 November 2020
Applicable to tickets issued on or before: 05 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: 28 October 2020
Applicable to tickets issued on or before: 28 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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News

Delta was named Best North American Airline at the Business Traveller Awards in London for the third time in a row.

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Exception Policies

Date(s) of Impacted travel: 28 October 2020 - 29 October 2020
Applicable to tickets issued on or before: 27 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 28 October 2020 - 29 October 2020
Applicable to tickets issued on or before: 26 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 26 October 2020 - 27 October 2020
Applicable to tickets issued on or before: 25 October 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 20 October 2020 - 27 October 2020
Applicable to tickets issued on or before: 22 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: 20 October 2020 - 22 October 2020
Applicable to tickets issued on or before: 25 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
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News

According to a recent study by Harvard University in the United States, disinfecting aircraft cabins is a key part of a multi-layered public health risk-reduction strategy.

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Exception Policies

Date(s) of Impacted travel: 08 October 2020 - 10 October 2020
Applicable to tickets issued on or before: 06 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 06 October 2020 - 08 October 2020
Applicable to tickets issued on or before: 06 October 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 - 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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Products & Services

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Products & Services

Delta services are now operating from the brand-new Concourse A at Salt Lake City International (SLC), featuring the newest and largest Delta Sky Club® in the system and a more efficient baggage-handling system.

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Exception Policies

Date(s) of Impacted travel: 21 September 2020
Applicable to tickets issued on or before: 19 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 14 September 2020 - 17 September 2020
Applicable to tickets issued on or before: 15 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: 14 September 2020 - 16 September 2020
Applicable to tickets issued on or before: 14 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 14 September 2020 - 16 September 2020
Applicable to tickets issued on or before: 13 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 13 September 2020 - 16 September 2020
Applicable to tickets issued on or before: 12 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta is rolling out antimicrobial bins in partnership with TSA as part of the Delta CareStandard.

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Exception Policies

Date(s) of Impacted travel: 06 September 2020 - 07 September 2020
Applicable to tickets issued on or before: 05 September 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

We're building on our layers of protection by adding hand sanitizer stations to our flights, hands-free features to bathrooms and more.

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WAIVERS AND FLEXIBILITY
EXCEPTION POLICIES
Active weather/events
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Waivers
We know our customers want the value of their tickets to be secure and redeemable for a longer period.
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WAIVER CODE FINDER
Determine which of Delta’s active waivers apply to a specific ticket.
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