NEWS & UPDATES

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Exception Policies

Hurricane Willa - Bulletin 1
Date(s) of Impacted travel: 23 October 2018 - 24 October 2018
Applicable to tickets issued on or before: 23 October 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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Network Updates

New Edinburgh - Boston Service for Summer 2019

Delta will double its flights from Edinburgh next summer by adding a new service to Boston’s Logan International Airport, effective May 24, 2019.

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Policy Updates

Booking Class Realignment: Initial Implementation Limited to Seattle Markets

Delta is realigning premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 22 October 2018 - 23 October 2018
Applicable to tickets issued on or before: 22 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Delta Takes to Two Wheels for Princes Trust

More than 60 Delta colleagues from the U.K., Europe and U.S. were joined by friends from joint venture partner, Virgin Atlantic, for the annual Palace to Palace bike ride in aid of The Prince’s Trust.

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Network Updates

Delta Ramps Up Routes from European Hubs for Summer 2019

More flights, destinations and connecting options are on offer next summer for Delta customers flying to the U.S. from or via Amsterdam Schiphol, Paris-Charles de Gaulle and London Heathrow airports.

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Exception Policies

Panama City, Florida – Infrastructure – Bulletin 2
Date(s) of Impacted travel: 12 October 2018 - 20 October 2018
Applicable to tickets issued on or before: 16 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Products & Services

Delta to Launch First Biometric Terminal in the U.S.

Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.

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Products & Services

Delta Launches New Branded Products Video

To help you find the right product and fare to suit your customers’ needs, Delta is pleased to present our new Branded Products video. It’s a handy guide to what’s on offer whenever your customers fly on Delta.

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Exception Policies

Panama City, Florida – Infrastructure - Bulletin 1
Date(s) of Impacted travel: 12 October 2018 - 15 October 2018
Applicable to tickets issued on or before: 12 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Weather in the United Kingdom and Ireland - Bulletin 1
Date(s) of Impacted travel: 12 October 2018
Applicable to tickets issued on or before: 11 October 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
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Exception Policies

Hurricane Michael - Bulletin 3
Date(s) of Impacted travel: 09 October 2018 - 11 October 2018
Applicable to tickets issued on or before: 10 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Hurricane Michael - Bulletin 2
Date(s) of Impacted travel: 09 October 2018 - 11 October 2018
Applicable to tickets issued on or before: 09 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Hurricane Michael - Bulletin 1
Date(s) of Impacted travel: 09 October 2018 - 10 October 2018
Applicable to tickets issued on or before: 08 October 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
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Network Updates

Delta and Virgin Atlantic Boost Heathrow Network for Summer 2019

Delta and joint venture partner, Virgin Atlantic, will offer increased travel options to the U.S. from London-Heathrow in summer 2019, with a daily flight to Portland International Airport - up from four times weekly this year - and twice daily service to Detroit's Wayne County Metropolitan Airport.

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News

Choose Delta! Selling Travel Agents Choice Awards

We’re delighted to be a finalist in this year’s Selling Travel Agents Choice Awards. Voting closes on October 14, 2018, so there’s still time. Here are some of the reasons we believe Delta deserves to be your choice.

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News

Delta Expands Pre-select Meal Program for Delta One® from Amsterdam, Paris and London

Delta has expanded its popular pre-select meal program to give Delta One customers flying via Delta’s hubs in Amsterdam Schiphol, Paris-Charles de Gaulle and London Heathrow the ability to choose their meal on all U.S.-bound services.

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News

Delta Achieves NDC Standard 18.1

Delta has achieved Level 3 Certification on IATA’s New Distribution Capability (NDC), standard 18.1, making Virgin Atlantic and Delta Air Lines the first global airline partnership to receive this certification.

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Products & Services

Delta Emphasizes Customer Comfort with First Refreshed 777

New renovated 777 aircraft featuring Delta One® suites and the new Delta Premium Select cabin.

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News

Terminal 3 Security Screening Checkpoint to Relocate to Prepare for Delta Sky Way at LAX Construction

As Delta prepares for the upcoming construction of the Delta Sky Way at LAX, security screening in Terminal 3 has been relocated to level one. There is no change to the security screening process in Terminal 2.

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Exception Policies

Typhoon Trami - Bulletin 1
Date(s) of Impacted travel: 28 September 2018 - 01 October 2018
Applicable to tickets issued on or before: 27 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Network Updates

More trans-Atlantic flights to Los Angeles, Tampa Bay and New York City in 2019

Delta is expanding its trans-Atlantic network for summer 2019 with new routes plus additional frequencies.

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Exception Policies

Industrial Action in Argentina - Bulletin 1
Date(s) of Impacted travel: 24 September 2018 - 25 September 2018
Applicable to tickets issued on or before: 23 September 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

Airline of the Year 2018 - Delta Scoops TTG Award

Delta has been named Airline of the Year for the first time at the annual TTG Awards in the U.K.. The awards are one of the highlights of the travel industry calendar and honour the best in aviation, travel agencies and tour operators.

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Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 21 September 2018
Applicable to tickets issued on or before: 20 September 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Storm Ali in Northern UK - Bulletin 1
Date(s) of Impacted travel: 19 September 2018
Applicable to tickets issued on or before: 18 September 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Exception Policies

NC Coastal Infrastructure - Bulletin 1
Date(s) of Impacted travel: 17 September 2018 - 19 September 2018
Applicable to tickets issued on or before: 16 September 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Typhoon Mangkhut - Bulletin 1
Date(s) of Impacted travel: 15 September 2018 - 17 September 2018
Applicable to tickets issued on or before: 14 September 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Hurricane Florence - Bulletin 4
Date(s) of Impacted travel: 11 September 2018 - 17 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Osaka Airport Closure - Bulletin 3
Date(s) of Impacted travel: 03 September 2018 - 20 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Travel Enhancements

Delta Launches First Biometric Terminal
Delta is launching the first full Biometric Terminal in Atlanta’s Terminal F. Later in 2018, customers flying on Delta, Virgin Atlantic, Air France-KLM and Aeromexico directly to an international destination can use optional facial recognition from curb to gate.
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