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Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: 19 January 2019 - 20 January 2019
Applicable to tickets issued on or before: 17 January 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Central Plains and Ohio Valley Winter Weather - Bulletin 1
Date(s) of Impacted travel: 18 January 2019 - 19 January 2019
Applicable to tickets issued on or before: 17 January 2019
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
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Exception Policies

Nairobi Security Situation - Bulletin 1
Date(s) of Impacted travel: 15 January 2019 - 18 January 2019
Applicable to tickets issued on or before: 15 January 2019
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
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Exception Policies

German Industrial Action - Bulletin 3
Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 14 January 2019
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

German Industrial Action - Bulletin 2
Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 13 January 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Germany Industrial Action - Bulletin 1
Date(s) of Impacted travel: 15 January 2019
Applicable to tickets issued on or before: 13 January 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
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Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 13 January 2019
Applicable to tickets issued on or before: 12 January 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
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Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 13 January 2019
Applicable to tickets issued on or before: 12 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 January 2019 - 12 January 2019
Applicable to tickets issued on or before: 11 January 2019
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
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News

Delta Removes Single-Use Plastics On Board And In Delta Sky Clubs®

Delta is continuing to remove a variety of single-use plastic items, including stir sticks, wrappers, utensils and straws from its aircraft and Delta Sky Clubs.

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Exception Policies

Italy Air Traffic Control Industrial Action - Bulletin 1
Date(s) of Impacted travel: 11 January 2019
Applicable to tickets issued on or before: 09 January 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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Exception Policies

German Industrial Action - Bulletin 1
Date(s) of Impacted travel: 10 January 2019
Applicable to tickets issued on or before: 09 January 2019
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
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News

Delta Awarded FlightGlobal’s Most On-Time Airline for 2018

Delta has been named FlightGlobal’s most on-time airline for the second consecutive year.

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News

Tram Service Interruption at Detroit's McNamara Terminal

The tram system in Detroit Metropolitan Airport's McNamara Terminal is undergoing upgrades to improve reliability, safety and efficiency of the trams. Phase three of the project will begin on Jan. 8, causing both trams to be out of service until early April.

All News >

Exception Policies

Amsterdam Gusty Winds - Bulletin 2
Date(s) of Impacted travel: 08 January 2019 - 09 January 2019
Applicable to tickets issued on or before: 07 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 08 January 2019
Applicable to tickets issued on or before: 06 January 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Southern Germany Snowfall - Bulletin 1
Date(s) of Impacted travel: 05 January 2019 - 06 January 2019
Applicable to tickets issued on or before: 05 January 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
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Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 26 December 2018 - 27 December 2018
Applicable to tickets issued on or before: 24 December 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
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Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 22 December 2018
Applicable to tickets issued on or before: 22 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: 21 December 2018
Applicable to tickets issued on or before: 21 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Policy Updates

Changes to Delta’s Emotional Support Animal Policy

Delta has made changes to its service and support animal policy, for travel on or after December 18, 2018.

All Policy Updates >

Products & Services

Boarding Simplified: Delta Introduces Boarding Order by Branded Fares Purchased

From January 23, 2019, Delta will introduce boarding by branded fare purchased on all global flights, bringing consistency, simplicity and clarity to the gate and boarding experience.

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Policy Updates

72 Hour ESTA Requirements

Customers flying to the United States are reminded to apply for an ESTA no later than 72 hours before travel.

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Products & Services

Delta Upgrades Boston Flights

Customers flying from London Heathrow to Boston’s Logan International Airport will enjoy an enhanced experience in every cabin when Delta’s A330-200 takes over the route, effective March 31 2019.

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Exception Policies

Amsterdam Winter Weather - Bulletin 2
Date(s) of Impacted travel: 15 December 2018 - 17 December 2018
Applicable to tickets issued on or before: 16 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: 15 December 2018 - 16 December 2018
Applicable to tickets issued on or before: 15 December 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Delta Unveils First Biometric Terminal In U.S. In Atlanta; Next Stop: Detroit

From December, customers can use facial recognition technology from curb to gate at ATL’s Terminal F and to board at DTW.

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Exception Policies

French Industrial Action - Bulletin 1
Date(s) of Impacted travel: 14 December 2018
Applicable to tickets issued on or before: 12 December 2018
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
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Products & Services

Delta’s Pre-Select Meal Program Expanding to All Delta One® Customers

Delta One customers flying on all international routes can now take their pick of delicious, regionally-inspired meals before they fly, giving them more control over their in-flight experience.

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Exception Policies

Central North Carolina Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 December 2018
Applicable to tickets issued on or before: 10 December 2018
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
All Exception Policies >
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Travel Enhancements

Delta Launches First Biometric Terminal
Delta is launching the first full Biometric Terminal in Atlanta’s Terminal F. Customers flying on Delta, Virgin Atlantic, Air France-KLM and Aeromexico directly to an international destination can use optional facial recognition from curb to gate.
LEARN MORE  >
 
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