TOP OF MIND
Covid-19 Update
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
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Layers of Protection for Safe Travel
Delta is committed to a superior level of cleanliness, more space and safer service designed to ensure customers can travel with confidence.
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NEWS & UPDATES
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Exception Policies

Date(s) of Impacted travel: 04 August 2020 - 05 August 2020
Applicable to tickets issued on or before: 03 August 2020
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 03 August 2020 - 04 August 2020
Applicable to tickets issued on or before: 01 August 2020
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Policy Updates

Delta has updated its Domestic Contract of Carriage. Effective for tickets issued on/after July 30, 2020, Rule 19 of the Domestic Contract of Carriage has been amended and refunds for delayed flights will only be provided on passenger request if the delay is 120 minutes or more.

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Exception Policies

Date(s) of Impacted travel: 01 August 2020 - 02 August 2020
Applicable to tickets issued on or before: 31 July 2020
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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Policy Updates

Delta is continuing to double down on our mission to make it easier for customers to book, change or cancel their travel plans, and to fly comfortably with more space for safer travel.

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Exception Policies

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Policy Updates

Delta customers will now be asked to certify their commitment to safe flying as part of a change to the check-in process.

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Exception Policies

Date(s) of Impacted travel: 29 July 2020 - 31 July 2020
Applicable to tickets issued on or before: 29 July 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 29 July 2020 - 31 July 2020
Applicable to tickets issued on or before: 29 July 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

Innovative brands join forces to develop breakthrough disinfection solutions to set the gold standard for hygiene in air travel. The partnership will pair Delta’s strength in safety and operational rigor with Lysol’s 130 years of germ-kill expertise and innovation to continue improving upon Delta CareStandardSM protocols.

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Exception Policies

Date(s) of Impacted travel: 25 July 2020 - 27 July 2020
Applicable to tickets issued on or before: 25 July 2020
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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News

From the check-in line to Delta Sky Club seating to an empty middle seat onboard, Delta is giving customers more space for safer travel during the pandemic.

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Products & Services

Now more than ever we know touchless technology is what our customers want and need to feel safe. Currently, customers traveling direct to an international destination can choose to use facial recognition technology to board flights in Atlanta, Minneapolis, Salt Lake City, New York JFK, Detroit, Los Angeles, Portland and Boston.

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News

Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.

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News

Wearing a mask is one of the most important ways customers and employees can help prevent the spread of the virus while flying, according to medical experts including the Centers for Disease Control & Prevention and the World Health Organization. Requiring that customers wear masks is an extension of our safety commitment, and enforcement is a responsibility we take seriously.

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News

Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.

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Products & Services

Delta reintroduces beer and wine beverage service on U.S. domestic flights greater than 500 miles and re-opens select Delta Sky Clubs with additional layers of protection to keep customers safe and at ease.

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Policy Updates

Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.

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News

A new tool has been added to the Delta Professional sites that helps travel agents to determine which of Delta’s active waivers apply to a specific ticket.

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Network Updates

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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Exception Policies

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

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News

Delta is committed to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.

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News

A lot has changed at Delta to transform cleanliness and safety so customers can feel more confident when they return to travel. We call it the Delta CareStandard, and it includes layers of protection across the travel journey to deliver clean surfaces, more space and safer service for customers and employees.

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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Exception Policies

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News

Delta will retire older, less efficient airplanes earlier than planned as a result of the COVID-19 pandemic.

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Network Updates

Delta to resume flights between Frankfurt-Atlanta and London-Detroit, as well as operate cargo-only services between Mumbai and New York-JFK.

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News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

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WAIVERS AND FLEXIBILITY
EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
Waivers
We know our customers want the value of their tickets to be secure and redeemable for a longer period.
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WAIVER CODE FINDER
Determine which of Delta’s active waivers apply to a specific ticket.
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