NEWS & UPDATES

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Exception Policies

Date(s) of Impacted travel: July 23, 2017
Applicable to tickets issued on or before: July 21, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Network Updates

Delta became the first North American operator of the state-of-the-art Airbus A350, continuing its ongoing effort to transform the travel experience and deliver innovative products and services for customers.

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Network Updates

Delta Air Lines will add a second daily nonstop flight from Seattle to Austin, Texas, beginning Oct. 1, 2017. Building off the strong results from its service that launched on June 12, Delta will expand its schedule to provide the only morning departure from Seattle.

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Network Updates

Delta will launch daily nonstop service between Los Angeles and Mexico City on Dec. 1, 2017. The flight, which is subject to government approval, will connect Delta’s LAX hub to partner Aeromexico’s Mexico City hub and complement Aeromexico’s existing industry-leading schedule between the cities.

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News

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Exception Policies

Date(s) of Impacted travel: July 18, 2017
Applicable to tickets issued on or before: July 17, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Effective July 19, the U.S. Department of Homeland Security will require additional screening measures for customers flying on international flights bound for the U.S. These screening measures pertain to any departure point where a passport is required to reenter the U.S. Customers flying to the U.S. from an international airport are encouraged to arrive to the airport at least 3 hours prior to departure to allow time to clear security.

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News

SkyMiles Members can now use miles to upgrade from a purchased ticket on Delta-marketed, Virgin Atlantic-operated flights through Mileage Upgrade Awards.

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News

Delta’s partner, Virgin Atlantic, will operate four flights between London Heathrow and Las Vegas in January 2018 for customers attending the Consumer Electronics Show (CES).

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News

In order to provide a safe and dependable experience for children who are traveling alone during the busy summer season, Delta would like to remind travel professionals to review Delta’s Unaccompanied Minor policy before making a reservation for a minor traveling alone.

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Exception Policies

Date(s) of Impacted travel: July 13, 2017 through July 14, 2017
Applicable to tickets issued on or before: July 12, 2017
Affected Area(s) to/from/through the following:

 

  • New York, NY- Kennedy (JFK)

  • New York, NY- LaGuardia (LGA)

  • Newark, NJ (EWR)

  • Newburgh, NY (SWF)

  • White Plains, NY (HPN)

 

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Exception Policies

Date(s) of Impacted travel: July 13, 2017
Applicable to tickets issued on or before: July 12, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Delta employees were joined by colleagues from partner, Virgin Atlantic, for Pride in London on July 8.

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Exception Policies

Date(s) of Impacted travel: July 10, 2017 through July 11, 2017
Applicable to tickets issued on or before: July 10, 2017
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
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News

Our joint venture partner KLM has provided som helpful information regarding traveling through Amsterdam Airport Schiphol during the busy summer season.

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Exception Policies

Date(s) of Impacted travel: July 13, 2017 throught July 18, 2017
Applicable to tickets issued on or before: July 10, 2017
Affected Area(s) to/from/through the following:
  • All flights operated by HOP
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Network Updates

Delta customers in Greater Boston will enjoy new nonstop service to Pittsburgh and New Orleans as the airline continues its expansion in the region.

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Exception Policies

Date(s) of Impacted travel: July 07, 2017
Applicable to tickets issued on or before: July 05, 2017
Affected Area(s) to/from/through the following:
  • New York, NY- Kennedy (JFK)
  • New York, NY- LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)

 

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Policy Updates

Effective for travel on or after June 21, 2017, Delta is updating its baggage policy for active U.S. military members traveling on military orders on or after June 21, 2017, regardless of their ticketing date.

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News

Delta Air Lines and Korean Air have reached an agreement to create a leading trans-Pacific joint venture in both scope and service, offering an enhanced and expanded network, industry-leading products and service and a seamless customer experience between the U.S. and Asia. The agreement, signed today, deepens their historic partnership, which spans nearly two decades.

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Exception Policies

Date(s) of Impacted travel: June 23, 2017 through June 24, 2017
Applicable to tickets issued on or before: June 22, 2017
Affected Area(s) to/from/through the following: • Boston, MA (BOS) • Hartford, CT (BDL) • New York, NY-Kennedy(JFK) • New York, NY-LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • Philadelphia, PA (PHL) • White Plains, NY (HPN)
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Network Updates

Jet Airways, India’s full-service premier international airline, announced codeshare enhancements with Air France, KLM Royal Dutch Airlines, and Delta Air Lines.

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Exception Policies

Date(s) of Impacted travel: June 22, 2017 through June 23, 2017
Applicable to tickets issued on or before: June 20, 2017
Affected Area(s) to/from/through the following: •Alexandria, LA (AEX) • Baton Rouge, LA (BTR) • Houston, George Bush Intercontinental, TX (IAH) • Houston, William Hobby, TX (HOU) • Lafayette, LA (LFT) • Monroe, LA (MLU) • New Orleans, LA (MSY) • Shreveport, LA (SHV)
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Products & Services

Delta introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport (MSP) on June 19, 2017, as part of the airline’s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable.

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Exception Policies

Date(s) of Impacted travel: June 19, 2017
Applicable to tickets issued on or before: June 18, 2017
Affected Area(s) to/from/through the following: Allentown, PA (ABE), Baltimore, MD (BWI) , Harrisburg, PA (MDT), Philadelphia, PA (PHL), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA) , Newark, NJ ( EWR) , Newburgh, NY (SWF), Scranton, PA (AVP), Washington-Dulles, D.C. (IAD) , Washington-Reagan, D.C. (DCA) , White Plains, NY (HPN)
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Policy Updates

Effective immediately, Delta will no longer accept javelins and vaulting poles as checked baggage to/from/via Amsterdam (AMS), due to new restrictions at Schiphol Airport. Javelins and vaulting poles must be transported as cargo.

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Policy Updates

Effective for tickets issued on/after June 14, 2017, Delta will begin charging a second bag fee for travel between the U.S. or Canada and Venezuela.

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Exception Policies

Date(s) of Impacted travel: June 07, 2017
Applicable to tickets issued on or before: June 06, 2017
Affected Area(s) to/from/through the following: • Amsterdam, Netherlands (AMS)
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Products & Services

Starting June 1, 2017, Platinum Medallion Members, plus one guest, who are traveling in Delta Main Cabin, Virgin Atlantic Premium Economy or Virgin Atlantic Economy cabin, are able to access the Virgin Atlantic Clubhouse located in Terminal 3 in London-Heathrow.

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Policy Updates

Effective May 31, 2017, for flights departing June 8, 2017 and beyond, Delta is introducing the ‘S’ inventory class for bookings of certain Delta Comfort+ upgrades, Delta SkyMiles award bookings and eNCI certificate bookings.

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Policy Updates

Effective for tickets issued on/after May 31, 2017, Delta will modify the 2nd checked bag fee for travel between the U.S. or Canada and St. Thomas (STT) or St. Croix (STX) from $35.00 USD/CAD to $40.00 USD/CAD.

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Network Updates

Strengthens Scotland-U.S. network in partnership with Virgin Atlantic Delta has launched its new nonstop service from Glasgow to New York-JFK, offering greater travel choice between Scotland and the U.S. Operated daily throughout the summer, the airline’s first-ever Glasgow route will provide convenient connections to more than 60 destinations throughout the U.S. and beyond via Delta’s New York hub.

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Network Updates

Delta is launching a new nonstop route from London Heathrow to Portland in the beautiful state of Oregon on Friday, May 26, opening up a unique destination on the West Coast for U.K. visitors this summer. Delta will be the only airline to fly nonstop between the U.K. and Portland and the service will operate four times a week on Mondays, Wednesdays, Fridays and Saturdays throughout the summer season.

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Products & Services

Delta is expanding Delta Comfort+ fares to more markets, making it easier to shop and buy Delta's menu of products.

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Network Updates

Customers wanting to explore the United States this summer can fly from three new European cities served nonstop by Delta to New York-JFK. The new flights from Glasgow, Scotland; Lisbon, Portugal; and Berlin, Germany are all effective May 25, 2017.

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Network Updates

Delta Air Lines (NYSE: DAL) and Grupo Aeroméxico, S.A.B. de C.V. (Mexico: AEROMEX.MX) are creating more options and expanded service for travelers flying between the U.S. and Mexico as they strengthen their historic partnership. This fall, subject to government approval, the airlines will launch five flights in new markets,; add frequency in four markets; and upgrade aircrafts in two markets.

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Exception Policies

Date(s) of Impacted travel: May 25, 2017
Applicable to tickets issued on or before: May 24, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN)
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News

Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience. And, customers can use a different method of payment than used for the original ticket purchase to do so.

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Exception Policies

Date(s) of Impacted travel: May 22, 2017
Applicable to tickets issued on or before: May 20, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN)
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Exception Policies

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Policy Updates

Travel agency partners in Belgium, France, Luxembourg, The Netherlands, Spain and Switzerland who use the Amadeus GDS are now able to sell Delta Comfort+ on Delta flights worldwide.

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News

After just three nights of intense of work, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3.

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Policy Updates

Effective for travel and tickets issued on/after May 16th, 2017, Delta will no longer charge the second checked bag fee for travel from the United States, Canada, and Mexico to India.

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Exception Policies

Date(s) of Impacted travel: May 13, 2017
Applicable to tickets issued on or before: May 12, 2017
Affected Area(s) to/from/through the following: • New York, NY- Kennedy (JFK) • New York, NY - LaGuardia (LGA) • Newark, NJ (EWR) • White Plains, NY (HPN)
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Network Updates

Delta Air Lines continues to expand its service between Brazil and the United States with a new nonstop flight from Rio de Janeiro to New York-JFK, available for booking through www.delta.com on Saturday. Delta will connect the two cities through a daily service, southbound starting Dec. 21, 2017, and northbound the day after.

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News

Delta Air Lines’ relocation to Terminals 2 and 3 from Terminals 5 and 6 at Los Angeles International Airport begins the evening of Friday, May 12, and is expected to be complete in the early morning hours of Wednesday, May 17. When complete, Delta and Los Angeles World Airports (LAWA) will have orchestrated one of the largest terminal moves in the history of commercial aviation. Customers traveling during the move should plan ahead.

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Products & Services

The fastest way to travel between Manhattan and New York's John F. Kennedy International Airport just became even easier for Delta customers.

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Network Updates

Customers flying on Delta’s transatlantic flights to Boston will benefit from greater connectivity and new destinations as the airline adds new nonstop services to cities across the U.S. and beyond.

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News

Delta Air Lines and Aeromexico are pleased to announce another milestone in our cooperation, an evolution in our collaboration and expansion of our network supporting you as you drive your business forward.

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Exception Policies

Date(s) of Impacted travel: May 05, 2017 through May 06, 2017
Applicable to tickets issued on or before: May 05, 2017
Affected Area(s) to/from/through the following: • Charleston, WV – (CRW)
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Delta beats record
For 241 days last year, Delta didn’t cancel a mainline flight anywhere in the world.
S-Class Bookings
Effective January 6, 2017, Delta will begin converting all existing ‘S’ class bookings to ‘H’ class, via a ticket revalidation process, for flights departing January 24, 2017.
FLY AND SURF
Delta has completed installation of Wi-Fi on its entire long-haul international fleet, enabling customers to stay connected at 30,000 feet.
 
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