MEDIA LIBRARY
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Delta’s achievements in 2019
With new products launched, planes refurbished and a continued focus on being a global leader in sustainability, it has been a busy year. Here are just some of Delta’s 2019 highlights:
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NEWS & UPDATES
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 - 30 April 2020
Applicable to tickets issued on or before: 24 February 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 - 26 February 2020
Applicable to tickets issued on or before: 23 February 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
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Exception Policies

Date(s) of Impacted travel: 24 February 2020
Applicable to tickets issued on or before: 20 February 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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News

On Saturday, Feb. 15, Delta loaded additional equipment changes in to the GDS, which redeploy widebody aircraft to trans-Atlantic (TATL) routes from suspended China routes. Please refer to the GDS for these schedule adjustments as they are subject to change. Please refer to Delta’s previous communication on TATL equipment redeployments from Feb. 10, for additional background.

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Exception Policies

Date(s) of Impacted travel: 20 February 2020
Applicable to tickets issued on or before: 18 February 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

SkyWatch Daily Outlook is a customer-focused version of Delta's internal operational outlook, updated daily. Information is posted to delta.com and the Fly Delta app in the advisories section, giving customers added transparency into potential disruptions to their travel plans.

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Exception Policies

Date(s) of Impacted travel: 10 February 2020 - 11 February 2020
Applicable to tickets issued on or before: 10 February 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
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News

To maximize the usage of all available capacity, Delta is redeploying its state-of-the-art widebody aircraft from service on suspended China routes to currently operated transatlantic routes, for travel on/after March 2, 2020. This move will result in a number of larger aircraft and enhanced seat product offerings on defined transatlantic flights.

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Exception Policies

Date(s) of Impacted travel: 09 February 2020 - 10 February 2020
Applicable to tickets issued on or before: 09 February 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020
Applicable to tickets issued on or before: 08 February 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020
Applicable to tickets issued on or before: 08 February 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020 - 11 February 2020
Applicable to tickets issued on or before: 07 February 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

The Red Cross Society of China is working around the clock to assist in the containment of coronavirus by providing medical aid and education to communities. Delta’s contribution will support these efforts and the Red Cross Society of China’s ability to scale up resources as the outbreak evolves.

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Exception Policies

Date(s) of Impacted travel: 07 February 2020 - 08 February 2020
Applicable to tickets issued on or before: 06 February 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
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Exception Policies

Date(s) of Impacted travel: 06 February 2020 - 07 February 2020
Applicable to tickets issued on or before: 04 February 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Delta, Air France, KLM and Virgin Atlantic have launched their expanded joint venture offering a greater choice of routes and loyalty options when travelling between Europe, the U.K. and North America.

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Exception Policies

Date(s) of Impacted travel: 05 February 2020
Applicable to tickets issued on or before: 03 February 2020
Affected Area(s) to/from/through the following:
  • Dallas-Fort Worth, TX (DFW)
  • Dallas-Love Field, TX (DAL)
  • Oklahoma City, OK (OKC)
  • Tulsa, OK (TUL)
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Exception Policies

Date(s) of Impacted travel: 03 February 2020
Applicable to tickets issued on or before: 02 February 2020
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
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News

Leadership in social responsibility, innovation, culture and more has resulted in Delta being named one of Fortune magazine’s Top 50 Most Admired Companies for the seventh consecutive year. Fortune also named Delta No. 1 on its Most Admired Airline list, the ninth time over the last decade the airline has secured the top spot.

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Exception Policies

Date(s) of Impacted travel: 24 January 2020 - 30 April 2020
Applicable to tickets issued on or before: 29 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
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News

Delta is partnering with Sarcos Robotics to explore new employee technology fit for a superhero – a mobile and dexterous exoskeleton designed to boost employees’ physical capabilities and bolster their safety.

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Exception Policies

Date(s) of Impacted travel: 29 January 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • France (FR)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 - 29 February 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 - 31 January 2020
Applicable to tickets issued on or before: 24 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
All Exception Policies >

Products & Services

Customers have one less thing to worry about at the airport. Delta has launched virtual queuing via the Fly Delta app, so they can relax away from the gate area and go to board when their seat, not just their flight, is boarding.

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Exception Policies

Date(s) of Impacted travel: 23 January 2020 - 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
All Exception Policies >

News

Delta Air Lines was named ‘Best Long-Haul Airline’ at the 25th annual Business Travel Awards (BTA) 2020, retaining the title for a second year running.

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News

In support of the Australian Red Cross, Delta is contributing $250,000 to the American Red Cross for immediate disaster response and humanitarian relief to help those affected by the devastating bushfires that have burned millions of acres in Australia.

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Exception Policies

Date(s) of Impacted travel: 18 January 2020
Applicable to tickets issued on or before: 16 January 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >
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Travel Enhancements
Pre-Select Meals
Peace of mind with Pre-Select meals. Customers can chose their meals way in advance and now also via the Fly Delta App.
Explore Delta Sky Clubs
It’s your destination between destinations. With exceptional service, premium amenities, and fresh, healthy food, it’s Delta Sky Club.
 
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