5 Things to Know About Delta’s Atlanta Operation Monday   

Delta cancelled about 300 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

Nearly 1,000 Delta flights were cancelled on Sunday following the power outage, which impacted all airlines operating in Atlanta. Power has been restored, and here's what Delta customers traveling through Atlanta today need to know:

  1. Most of the 300 cancellations Monday are early morning, inbound flights to Atlanta to give the operation there an opportunity to more quickly return to normal. Delta’s flight schedule in Atlanta is expected to return to normal by Monday afternoon.
  2. Delta is working hard to reaccommodate customers. Those who need booking assistance are encouraged to go to the Fly Delta app or delta.com, as telephone wait times are longer than normal. The airline encourages all customers traveling Monday to check their flight status on the Fly Delta app or delta.com before leaving for the airport.
  3. Delta customers flying to, from or though Atlanta can make a one-time change to their travel plans. Waiver details.
  4. Delta has temporarily embargoed travel for unaccompanied minors Monday due to the power outage. Unaccompanied minors who already began their travel Sunday may continue.
  5. Customers with checked luggage ending their travel in Atlanta can file a claim with a Baggage Service agent in the Atlanta Airport or via delta.com. Bags will be delivered to the address provided in the claim. Due to congestion, customers are encouraged not to pick up their bags at the Atlanta Airport Monday.

Throughout the outage, Delta people at every level have been engaged to ensure customers are taken care of. Delta executives have been in touch with leaders at the Atlanta Airport, the Atlanta city government and Georgia Power, while Delta’s Peach Corps of volunteers has been supporting Atlanta frontline teams – from passing out refreshments to scouring the airport area for food to bring back to customers. Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.

The Atlanta airport is providing updates on @ATLairport.

 
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