Delta Adds Additional Security Requirements for Unaccompanied Minor Travel   

Delta is adding additional requirements to further enhance the security for Unaccompanied Minor (UMNR) travel.  Beginning August 14, 2015, parents or guardians making reservations for these young travelers will be asked set up a security Personal Identification Number (PIN) for each UMNR reservation, regardless of the destination. In addition, they will be required to provide an emergency contact for the minor.  

Travel agents who make reservations for UMNRs must also inform their customers of the new PIN requirement. Once the reservation is made by the travel agent, the customer may then contact Delta to create a 4-digit PIN of any numeric configuration they choose.

Once the PIN is created, if the customer calls Delta, the PIN must be provided before updates or changes will be made to the following information in the UMNR reservation:

  • To Be Brought By (TBBB) - The parent or designated adult who will check-in the UMNR.
    •  Delta requires that the name and contact information for this person is in every UMNR reservation.
    • A valid government-issued ID must be presented and Delta’s airport personnel will verify that the identification matches the name listed as TBBB at check-in.
       
  • To Be Met By (TBMB) - The parent or designated adult meeting the child at the destination.
    • Delta requires that the name and contact information for this person is in every UMNR reservation.
    • A valid government-issued ID must be presented and signature captured of the person meeting the child. Delta will not release the child to anyone other than the person(s) named in the reservation. Please note: The PIN will not be required to pick up the unaccompanied minor.
       
  • Emergency contact information for the minor

Please note: The PIN is not required when requesting assistance with seat assignments or addressing basic information such as fare rule or ticketing questions, etc.

Existing UMNR Reservations

Some reservations may have been created prior to the PIN requirement. For this scenario, when a customer contacts Delta to update or add the above required information, the customer will be asked to create a PIN at that time. If the customer has already added TBMB/TBBB information the customer will be required to validate key information about the reservation prior to creating the PIN.

Additional Information

  • The security PIN should only be shared with those individuals who have access to the UMNR reservations in order to update and change the UMNR’s TBBB or TBMB information as noted above. No changes to this information will be permitted unless the individual is able to provide the PIN to Delta or is able to validate certain information about the reservation.

  • The Unaccompanied Minor Program is required for all children 5-14 years old when not traveling in the same cabin with an adult who is at least 18 years old or the child's parent/legal guardian. The program is optional for children 15-17 years old.

  • The Secure Flight Passenger Data (SFPD) birthdate is used to calculate the UMNR’s age on the date of travel, and to validate the itinerary. If the UMNR is under 18 years of age, check-in will be inhibited until the information is validated at the airport.

Resources

Designated Phone Number

The phone number to assist with UMNRs is 800-325-8847 and may be used by travel agents or customers who have questions regarding Delta’s UMNR program.

Additional Information

For complete information regarding Delta’s UMNR policy, please visit the Delta Professional Travel Agency website or delta.com. For additional questions, please contact Delta Sales Support or Delta Reservations for assistance.

 
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