Delta to Offer Free Mobile Messaging In Flight
Providing More Customers Access to Free Messaging Than Any Other Carrier
Customers can text via channels of choice including iMessage, WhatsApp and Facebook Messenger
Beginning Oct. 1, Delta will become the first U.S. global carrier* to offer free mobile messaging, providing more customers access to free messaging than any other carrier. The airline will also have the most aircraft enabled with free messaging.
This new, complimentary capability will enable customers to stay fully connected with those on the ground and exchange real time messages in flight with friends, families, colleagues, and clients via iMessage, WhatsApp and Facebook Messenger. The enhancement is part of Delta’s multi-billion dollar investment in the customer experience.
Free messaging will be available on all Gogo-enabled Delta flights, including all aircraft with two or more cabins. Customers will be able to access free messaging through Delta’s Wi-Fi portal page, airborne.gogoinflight.com. Free mobile messaging will be for text use only and does not support the transfer of photo or video files.
“We know many of Delta’s customers want or need to stay connected in the air and on the ground, which is why we’re investing in an easy, free way to send and receive messages inflight through some of the most popular global platforms,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer. “Coupled with our investments in seat-back screens, free entertainment and High-Speed Wi-Fi, free messaging is one more way customers can choose how to make the most of their time on Delta flights.”
In 2016 Delta has completed installation of Wi-Fi on its entire long-haul international fleet, enabling customers flying on its more than 200 daily flights between the United States and Africa, Asia, Australia, Europe, the Middle East and South America to stay connected at 30,000 feet.
Delta offers Wi-Fi on all of its long-haul international flights and operates the world’s largest Wi-Fi equipped fleet, with more than 940 aircraft operating more than 5,500 connected flights every day, including domestic mainline aircraft, international wide-body aircraft and all Delta Connection two-class regional jets. International Wi-Fi installation included Delta’s Boeing 747, Boeing 777, Boeing 767, international Boeing 757-200 and Airbus A330 fleets. More than 370,000 Delta customers per day have access to in-flight Wi-Fi.
This latest enhancement is part of the airline’s multi-billion dollar investment in the customer experience that includes a cabin modernization program featuring new seats, seatback entertainment systems with free entertainment, high-capacity overhead bins, access to Wi-Fi on nearly all flights, upgraded Main Cabin snacks, an Alessi-designed collection of serviceware, Westin Heavenly® In-Flight Bedding, chef-curated meals paired with wines hand-selected by Master Sommelier Andrea Robinson, noise-canceling LSTN headphones and more.
*U.S. Global Carrier = U.S.-based airlines operating trans-oceanic routes: Delta Air Lines, American Airlines, and United Airlines