Delta Comfort+®   


About Delta Comfort+®

Delta Comfort+ is available on all Delta and Delta Connection two-cabin aircraft system-wide.

Delta Comfort+ fares are booked in "W" Class.

Delta Comfort+ customers will enjoy:

  • More legroom and on select longer flights, extra recline

  • Premium snacks and complimentary Starbucks®, beer, wine and spirits on most flights*

  • Seat location toward the front of the plane which means customers are among the first off

  • Access to Sky Priority® boarding and dedicated overhead bin space which means customers will be among the first on the plane to get their carry-on stowed**

  • Wi-Fi, where available

  • Complimentary pillow, blanket and sleep kits available on certain transcontinental flights and long haul international flights

  • Complimentary pillow and blanket available on request on other flights

*Premium snacks available on flights over 900 miles and select routes. Starbucks, beer, wine and spirits available on flights over 250 miles. Must be 21 or older to enjoy complimentary alcoholic beverages. Please drink responsibly.

**Inclusive of boarding only. No other Sky Priority amenities apply. For additional program rules, please visit delta.com/skypriority. Dedicated overhead bin space for your bag is not guaranteed based on flight capacity.

Visit delta.com/comfortplus for full details and to view all terms and conditions.

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How to Buy Delta Comfort+®

Delta offers both fare and ancillary seat purchase options for Delta Comfort+.  Fares are available in most markets as outlined below. Customers can purchase premium products like Delta Comfort+ as an ancillary seat purchase for all or part of their journey, in all markets. Ancillary purchase options build on the airline’s innovative branded fares program designed to give customers greater flexibility and choice when making travel plans.

 


Delta Comfort+® as a Fare or Ancillary Product

Delta Comfort+ is available for purchase as a fare and/or ancillary product in the following markets:

Market

Available as a Fare Purchase

Available as an Ancillary Seat Purchase*

Within the U.S. 50

Yes

Yes

Between the U.S. 50 and Canada, Mexico, the Caribbean, Central America, South America or the Asia Pacific region

Yes

Yes

Within the Asia Pacific region

Yes

Yes

Between the Asia Pacific region and Latin America or the Caribbean

Yes

Yes

Originate in the U.S. 50, Canada or Mexico to all Europe (including the U.K),

Yes

Yes

Originate from Europe (excluding the U.K.) to the U.S. 50, Canada or Mexico
 

Yes

Yes

Originate in the U.K. to the U.S. 50, Canada or Mexico

No

Yes

Between the U.S. 50, Canada or Mexico and select cities in Africa/Middle East where DL operates flights (DKR/ACC/LOS/JNB/TLV)

i.e. LAX-DL-JFK-DL-ACC 

i.e. ACC-DL-JFK-DL-LAX 

Yes

Yes

Between the rest of Africa, Middle East or India and U.S. 50, Canada or Mexico, when there is a connection on another carrier
Examples:
DEL -9W- AMS-DL-JFK
ATL-DL-CDG-KQ-DAR
DEL-KL - AMS-DL-JFK
ATL-DL- CDG-AF-JRO

No

Yes

 


 

 

Between the U.S. 50, Canada or Mexico and select cities in Africa/Middle East on a DL –designated/DL-operated flight (DKR/ACC/LOS/JNB/TLV)
Examples:
LAX-DL-JFK-DL-TLV
JNB-DL-ATL

Yes

Yes

*Applicable to DL-designated/DL-operated flights.

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Delta Comfort + as a Fare Product

Delta Comfort+ as a fare product is available to view and sell in all major GDS. Delta Comfort+ fares provide the following benefits:       

  • The opportunity to use corporate ticket designators, associated discounts, priority and recognition benefits for the following markets: U.S. 50, Canada, Asia Pacific, Latin America, Caribbean, South America, Europe, select cities in Africa and Middle East (DKR/ACC/LOS/JNB/TLV). Excludes Europe point-of-sale.
  • Agency incentives and commissions, as applicable, may be easily applied to Delta Comfort+ fares.
  • For U.S. 50, Canada, Asia Pacific, Latin America, Caribbean, South America, Europe, select cities in Africa and Middle East (DKR/ACC/LOS/JNB/TLV), excluding Europe point-of-sale, discounts associated with the fare class (first letter of fare basis code) apply; no need to amend or change existing agreements.
  • Improved workflow by eliminating the need for separate ticket and ancillary fee transactions.

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How to Identify Delta Comfort+® as a Fare Product in a GDS
  • Delta Comfort+ fares are available to view and sell in most GDS in the same manner as other fares. Travel agents may view the complete fare rules and details of any Delta Comfort+ fare available in a GDS fare display.
  • Delta Comfort+ fares in U.S. 50, Canada, Asia Pacific, Latin America, Caribbean, South America, Europe, select cities in Africa and Middle East (DKR/ACC/LOS/JNB/TLV), excluding EMEA point-of-sale will use Delta’s Fare Basis Code structure. This structure features a product identifier in the 2nd to last character of the fare basis code, and allows customers to apply unique ticket designators for discount programs.
  • For Europe point-of-sale, Delta Comfort+ fares use a static ticket designator (WCOM), which in this stage, will not allow for the use of a corporate fare program.  Agency incentives and commissions are applicable by entering agency ticket designators in other approved locations on the ticket.

Please note: Delta Comfort+ fares are booked in "W" Class.

Branded Fare Product

2nd to the last Character in Fare Basis Code

Example

Delta Comfort+ (U.S. 50, Canada, Asia Pacific, Latin America, Caribbean, South America, Europe select cities in Africa and Middle East (DKR/ACC/LOS/JNB/TLV) and excluding EMEA PoS)

 

C

 

TLX81PCD

Delta Comfort+ (Europe PoS fares)

n/a

 Currently Identified by use of

WCOM Ticket Designator

TNNL6NMZ / WCOM 

  • Fare basis codes will begin with a Main Cabin inventory letter (Q, K, L, U, T,  X, V etc.); however the booking class will always be “W” class.
  • Australia PoS fares now include an identifier in the 2nd to last character of the fare basis code, and are now available for use with corporate discount programs.

Online Booking Tools

Corporate customers using an online corporate booking tool can find Delta Comfort+ fares when shopping for the Premium Economy service class. Please note: Delta Comfort+ fares originating in the UK will not be available. Customers can book Main Cabin fares through third party channels then navigate to delta.com or call Global Sales Support or Delta Reservations to book Delta Comfort+ as an ancillary seat product.  

CSA Corporate Recognition and Priority Benefits

  • CSA corporate recognition and priority benefits are applied automatically to Delta Comfort+ fares purchased with a corporate ticket designator in U.S. 50, Canada, Asia Pacific, Latin America, Caribbean, South America, Europe, and select cities in Africa and Middle East (DKR/ACC/LOS/JNB/TLV), excluding EMEA PoS.  
  • Customers in Europe PoS markets can enjoy recognition and priority benefits by placing their corporate ticket designator in the tour code field of the ticket.

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Dual-Inventory Check Process
  • Delta uses a Dual-Inventory Check Process for Delta Comfort+ fare products.  Fares are filed as published fares and the fare basis code will begin with a Main Cabin Inventory letter (Q, K, L, U, T, X, V etc.), but the Delta Comfort+ booking class will always be “W” class*.
  • For the Delta Comfort+ fare product to be available for purchase, both the FBC booking class and the inventory class of service must be available.

  • Example of a Delta Comfort+ fare:

    • The 2nd from last letter in a Fare Basis Code will indicate “C”

    • Booked in W class = ‘Q’ fare basis code  

    • Requires both ‘W’ and ‘Q’ class to be available (dual inventory check)

* Delta “W” Class is a valid class used for Delta Comfort+ as a fare and when a customer is upgraded into Delta Comfort+. In addition, SkyMiles Award Tickets also reflect “S” class.


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Delta Comfort+ Waiver Assistance

Delta Comfort+ fares use dual inventory when pricing an itinerary. Under certain conditions, AFKLDL Trade Support may assist qualifying Travel Agencies with ticketing a reservation, when the Main Cabin class of service is no longer available at time of ticketing.

Delta Comfort+

To qualify for a Comfort+ fare, dual inventory requires both the Main Cabin fare class of service (e.g. K) and the Comfort+ fare class of service (W) to be available at time of booking and ticketing.

If the required classes were available at the time of booking, but the Travel Agency didn’t ticket immediately, it is possible that the Delta Comfort+ fare will not price at the time of ticketing. Because both classes of service for dual inventory (e.g. K and W) are no longer available, the result will most likely be a higher fare because only a higher booking class is available (e.g. U)

If this happens, qualifying Travel Agencies may contact , AFKLDL Trade Support and request a waiver to issue the ticket for the original fare quoted at the time of booking, provided the below conditions are met:

·        Delta Comfort+ booking needs to be issued on Delta (006), Air France (057) or KLM (074) ticket stock.

·        No changes have been made to the original PNR.

·        All fare rules for the Delta Comfort+ fare, including advanced purchase, must be met.

·        The fare is still valid.

·        The Travel Agency will need to manually store the original fare to issue the ticket.

 

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SkyMiles Medallion® Complimentary Upgrades in markets with Delta Comfort+ as a fare product

In markets with Delta Comfort+ as a fare, SkyMiles Medallion Members continue to enjoy Complimentary Upgrades to Delta Comfort+ based on availability after purchasing a Main Cabin ticket.

  • Diamond and Platinum Medallion Members are eligible for Complimentary Upgrades to Delta Comfort+ shortly after ticketing.
  • Gold Medallion Members eligible for Complimentary Upgrades to Delta Comfort+ beginning 72 hours (3 days) prior to departure.
  • Silver Medallion Members eligible for Complimentary Upgrades to Delta Comfort+ beginning 24 hours (1 day) prior to departure. 

Now there’s more ways to manage Complimentary Medallion Upgrades

1.      Opt-in for automatic Complimentary Upgrades: Medallion Members can opt in to receive automatic Complimentary Upgrades for all future travel by updating their flight preferences in their profile at delta.com. Members who are opted in to automatic upgrades will now have the ability to revert back to an available seat in Main Cabin through the seat map to avoid particular seats, such as middle seats in Delta Comfort+, during their eligibility window.

2.     Opt-out to self-select upgrades from the seat map: Medallion Members who opt out of automatic Complimentary Upgrades will now have the ability to select an available* seat through the seat map during their eligibility window by going to delta.com.

3.      Set upgrade ‘opt-in’ preferences by flight segment on Delta MyTrips: Opt-in for upgrades at the segment level via MyTrips, and Delta will automatically process upgrades to any available seat once the eligibility window opens for a particular segment. These selections will override a global ‘opt-in’ SkyMiles preferences settings.

*When using the seat map, Medallion Members may see First Class Upgrades available for purchase within their eligibility window and can choose to purchase the upgrade or wait for their Complimentary Upgrade to clear, if these seats go unsold.

Please note: This is the same process that is used for First Class opt-in selection, but Delta Comfort+ defaults to ‘opt-out’ while First Class defaults to ‘opt-in.’ During the respective upgrade process, Delta Comfort+ will be assigned as available. Once the upgrade has been granted, travel agents or customers may select a different Delta Comfort+ seat, if available.

SkyMiles Medallion Complimentary Upgrade Policy for Y, B, and M Fares

  • In markets with Delta Comfort+ as a fare, Y, B, and M fares will not have automatic complimentary access to Delta Comfort+.

  • Delta Medallion Members who purchase Y, B or M fares will still maintain complimentary access to Delta Comfort+ subject to availability, based on their respective Medallion Upgrade window.

View SkyMiles Medallion Benefits for complete information on Medallion complimentary access to Delta Comfort+. 

Upgrade Notification

  • “S” Class will be a valid class used for Delta Comfort+ as a fare and when a customer is upgraded into Delta Comfort+.

  • Medallion members will be notified of their new Delta Comfort+ seat assignment via email and will have the option to change to another Delta Comfort+ seat, if available.

  • For travel agency booked PNRs: When an upgrade occurs, “S” Class will be a valid class used when a customer is upgraded into Delta Comfort+ (“W” class is still used for paid purchases, either as a fare or an ancillary seat product). 
  • The following process will be used to notify the booking agency and update the PNR, when a customer is upgraded into Delta Comfort+ via Medallion complimentary upgrade::

    • The GDS will receive an HX message on the old class segment.

    • The upgraded flight segment will be rebooked in a "S" class and the flight segment will reflect either a “TK” or a “KK” status message based on the GDS.    

The PNR will be documented with an SSR to notify that the customer has been upgraded and to denote that no reissue from the agency is required. Example: SSR OTHS 1P 268W18NOVATL - ELITE UPG CONFMD NO TKT REISSUE REQ 

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Delta Comfort+® as an Ancillary Seat Product

Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ as an add-on purchase for all or part of their journey to further customize their upcoming travel experience – and customers can use a different method of payment than used for the original ticket purchase to do so.

After an upgrade-eligible ticket is purchased, customers or travel agents can go to delta.com or call Delta Reservations to buy Delta Comfort+ as an add-on, or ancillary purchase, as available – regardless of where the original ticket was purchased. Travel agents may also contact Global Sales Support for assistance with an ancillary purchase. 

The customer can select a premium product on any individual segment of their journey, or the entire trip, and use the same or a different method of payment for the transaction. 

Additionally, Travel Agencies maintain control of tickets when customers upgrade post-purchase.

Upgrade-eligible tickets and segments must have the following attributes:

  • 006 Delta ticket stock
  • Segment desiring ancillary upgrade is Delta marketed and Delta operated
  • Ticket purchased via fare or SkyMiles award redemption

Some exclusions to upgrade eligibility apply, which include the following:

  • PNRs that have had Delta schedule changes made
  • Basic Economy tickets
  • Group PNRs
  • PNRs with special service requests for unaccompanied minors, infants or pets-in-cabin
  • SkyBonus point redemption tickets
  • Origin or destination is Buenos Aires, Argentina (EZE)
  • Point of sale is Venezuela (VE) and or currency is Venezuelan Bolivar (VEF)

Ancillary purchase options are subject to availability and may not be available in all cases for all customers.

Delta Comfort+ as an ancillary seat product is not available for sale in the GDS. Ancillary options are available via delta.com, Delta Reservations or Global Sales Support.

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Delta Comfort+ Changes or Refunds

Delta Comfort+ purchased as an ancillary seat product is non-refundable. Customers may opt to change their seat assignment within their purchased seat type at no charge.

For Delta Comfort+ as a fare product, check the applicable fare rule for information regarding voluntary itinerary changes.


Group Reservations and Delta Comfort+ Fares

Delta Comfort+ fares are available for Group reservations on Delta operated flights in select markets. However, point of sale Europe (including UK), Group reservations are not available. 


Resources

View a list of available amenities and accessibility for all of Delta’s Branded Products, including Delta Comfort+.

View a set of Frequently Asked Questions about Delta Comfort+.

For questions regarding the new Delta Comfort+ as a fare product, please review the applicable fare rule for details or contact Delta Sales Support or your GDS Help Desk for assistance.

Updated October 12, 2018

 
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