Delta's Agency Discount (AD) Program - For Travel Agents Outside of the US and Canada - For Travel Originating Outside of the US and Canada
Please note: Until further notice, for Point of Sale Asia, please send your fare quote request for reservations that do not auto-price for the ADI75 program, for any GDS, to AD.request@delta.com. Delta will provide a fare quote and a waiver code in the agency PNR which will allow the agency to issue a ticket using the ADI75 program.
Delta and the GDSs are aware of the auto-price issue and are working on a resolution.
For additional assistance, please contact Global Sales Support or Delta Reservations.
International Travel Agency Qualification
The following information and instructions apply to international IATA and Delta-appointed travel agencies qualifying for Delta AD travel. Please note: Travel agencies in the U.S. Virgin Islands and Puerto Rico should use this program.
Employees of any Delta GSA are not eligible for reduced rate transportation in conjunction with the Agency Discount program.
Owner
- Must own a minimum of 25% interest in an approved agency.
- Must act as a full-time administrator and supervisor of the agency.
- Must promote and sell travel.
- Must have held the position for at least 12 consecutive months.
- Must present a valid IATAN identification card when ticketing and at all times when traveling.
Note: Failure to produce the required ID when traveling can result in denied boarding.
Employee
- Must be full-time, salaried, and/or commission employee responsible for promoting travel including air transportation.
- Must be located on the premises of the agency for at least twelve (12) consecutive months.
- Must present a valid IATAN identification card at the time of ticketing and at all times when traveling.
Outside Sales representatives are not eligible for reduced rate transportation unless they are full-time employees who are:
- Responsible for selling and promoting air transportation and related services.
- Engaged in this endeavor for at least 35 hours per week.
- Paid a salary and/or commission and have no other means of gainful employment. (Annual compensation must equal or exceed 35 x 50 x minimum wages).
- Possess a valid picture ID such as a driver's license or passport.
Note: Failure to produce the required ID when traveling can result in denied boarding.
All travel agents must present a valid IATAN identification card and have available at all times during travel. Applicable on designated fares and booking classes listed below
Note: Failure to abide by the terms and conditions of the program will result in debit memos, up to and including cancellation of Delta's ticket appointment.
Flight Application - Note General Rule does not apply
All travel must be via DL coded and operated flights. Fares and travel ARE valid via flights operated by the “Delta Connection” carriers Chautauqua Airlines, Compass, Express Jet, GoJet Airlines, Mesaba, Pinnacle Airlines, Shuttle America, Skywest.
Travel via the Delta Shuttle is permitted.
International Routings
One way or Roundtrip travel valid on published international routings as follows:
- From Europe, The Middle East, India, Africa, Asia, Micronesia and Australia to the 50 United States, U.S. Virgin Islands, Puerto Rico, Canada, Caribbean, Mexico and Latin America.
- Within Asia and between Asia and Micronesia.
- From Latin America, Mexico, Caribbean, U.S. Virgin Islands, Puerto Rico to Europe, The Middle East, Africa, India, Asia, Micronesia and Australia.
|
Fare Basis Code |
Cabin |
|---|---|
|
JR, JRWB, JXRT, JWRT, J1NB, C1NB, J1EB, C1EB, JX1EB, JW1EB, JXEB, JWEB J, J9, C06, C, JNB, CNB, JEB, CEB, JXEB, JWEB, JFFXX*, JFFWXX*, JFFXXX*, JFFWXXX*, JXFFXX*, JWFFXX*, JXFFWXX*, JWFFWXX* |
Delta One |
|
FR, F, FFXX*, FFWXX* - First Class between Area 3 when Delta One is not offered |
First Class |
|
PFFXX, PFFWXX |
Delta Premium Select |
|
YFFXX, YFFWXX, Y-EB, Y-EB, BFFXX, BFFWXX, B-FFEB, B-FFWEB |
Delta Comfort+ |
|
YRWB, Y-1EB, YRTXX, YXRT, YWRT, BEEWB, B-EEEB, BEENB, BEEEB, Y1EB, Y1NB, BRWB, B-FFEB, B-FFWEB, BNE-FF, Y9,YX, YW, YXEB, YWEB, YXB, YWB, YNB, YEB, Y-EB, BWB, YRT3XX*, YRTXX*, BRTXX*, BEEXX*, YFF*, BFF*, Y2FFXX*, Y2FFXXX*, YOWXX*, YRTXXX**, BRTXXX**, YOWXXX**, BOWXXX** |
Main Cabin |
|
Class |
Cabin |
|---|---|
|
Z |
Delta One - In absence of a Delta One compartment, class of service P or U may be booked |
|
P |
First Class - In absence of a First Class cabin, U class of service may be booked. |
|
G |
Delta Premium Select – In the absence of Delta Premium Select cabin, W/U class of service may be booked; no G class of service on U.S. domestic flights |
|
W |
Delta Comfort+ - In absence of W class, U class of service may be booked |
|
T |
Main Cabin |
Reservations & Ticketing
Reservations
- Book your reservation in the appropriate Booking Class (See Booking Class Chart).
- View a fare display using the Origin and Destination city pair to find the correct Fare Basis to use when pricing the reservation. Match the Fare Basis Code to the list of qualifying Fare Basis Codes (See Fare Basis Code Chart).
- Price the reservation using the correct pricing entry
- Enter one of the following applicable OSI remarks in the PNR:
- OSI DL AP.50AD, OSI DL AP.75AD, or OSI DL AP.75ADI for DL tickets
- Place your travel agent IATAN ID Verification number from your current IATAN ID card in the OSI field (This number is located on the IATAN ID card under travel agent name.)
- OSI DL AP.50AD, OSI DL AP.75AD, or OSI DL AP.75ADI for DL tickets
- In the Fare Basis/Ticket Designator box, include the applicable fare basis code, followed by ADI75.
- In the form of payment area, provide your credit card number, cash or check for any applicable fare, surcharges, administrative fees and taxes.
- For an agent and accompanying companion travel (allowed on international only) both passengers must be confirmed in the same PNR.
Tips for Pricing an Itinerary
If a reservation is booked correctly using the terms and conditions provided for Delta’s Agency Discount program (AD), the reservation should autoprice. If a reservation does not autoprice, it is possible that there may be something wrong with the way the reservation was booked or priced. Please keep the following helpful tips in mind when booking and pricing an AD reservation:
- All travel must be via DL designated and operated flights.
- Check to make sure the reservation is booked in the correct class of service for the fare to autoprice. See Booking Class section.
- Check to make sure the international routing used for the itinerary is correct. See Flight Application section.
- When pricing, was the correct ticket designator used? See Ticket Designator section.
- When pricing, was the correct pricing entry used? Please contact your GDS help desk for specific pricing entries for Delta’s Agency Discount program.
- Make sure to review the Reservations & Ticketing section of the AD program.
- If there is more than one fare segment, check to make sure the fare segments are combinable. See Combinability section.
- Check to see if blackout dates apply to the international itinerary. See Blackout Dates section.
- Check minimum/maximum stay requirements. They are different for domestic and international itineraries.
- Check to make sure the itinerary does not exceed the transfer limits. See Transfers section.
- Check to make sure the stopover and open jaw terms are correct. See Stopover/Open Jaw section.
If after checking all of the helpful tips above and checking with the GDS help desk for assistance with the pricing entry, the reservation still will not autoprice, please contact Global Sales Support or Delta Reservations for assistance.
All bookings must be made within 90 days of departure. Seats are capacity controlled and may not be available on all flights. Tickets must be validated for travel on Delta Air Lines, Inc. Travel on carriers other than Delta must be ticketed separately. See below for reservation and ticketing rules for domestic and international travel.
Ticketing Timelimit
- Reservations are not permitted any earlier than 90 days prior to departure
- Reservations made at least 31 days before departure, ticketing must be completed within 7 days of the booking date
- Reservations made at least 8 days before departure, ticketing must be completed within 3 days of the booking date
- Reservations made at least 5 days before departure, ticketing must be completed within 2 days of the booking date
- Reservations made less than 5 days before departure, ticketing must be completed within 1 day of the booking date
Valid Carriers
All travel must be via DL coded and operated flights. Fares and travel ARE valid via flights operated by the “Delta Connection” carriers Chautauqua Airlines, Compass, Express Jet, GoJet Airlines, Mesaba, Pinnacle Airlines, Shuttle America, Skywest.
Travel via the Delta Shuttle is permitted.
SkyTeam
Not valid on SkyTeam partners
Delta codeshare flights
Not valid on codeshare flights.
Combinability
Fare combinations permitted. May book different class of service outbound and return.
May not be combined with or applied to other certificates/vouchers, promotions, special offers including but not limited to upgrades, government fares, tour/travel packages, group, convention/company meetings fares, bereavement, companion fares, senior citizen discounts, corporate agreements, student fares, child fares, around the world fares, travel industry discounts or any other unpublished program.
Blackout Dates
International Travel - None
Note the below exceptions.
Exception: Travel originating Asia/Interior Asia or Australia - Travel is NOT permitted:
- January 1, 2, 3, 4
- April 27, 28, 29, 30
- May 1, 2, 3, 4
- July 23, 24, 25, 26, 27, 28, 29, 30, 31
- August 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15
- December 26, 27, 28, 29, 30, 31
|
Published Fare Basis |
Minimum Stay |
Maximum Stay |
|---|---|---|
|
B- |
Saturday night |
30 Days |
|
Y-, P, C-, J-, F- |
None |
12 Months |
STANDARD TERMS & CONDITIONS
Tickets are self-ticketed by Delta authorized Travel Agency. Tickets must be validated for travel on Delta Air Lines, Inc where applicable.
Travel on carriers other than Delta must be ticketed separately. All travel is subject to Delta’s conditions of carriage.
Failure to adhere to the terms and conditions of the program will result in debit memos, up to and including cancellation of ticket appointment.
Travel agents must be able to present a valid IATAN identification card at all times when traveling.
Delta reserves the right to revise terms and conditions at any time without notice.
Schedules and fares are subject to change without notice. Lower fares may be available in certain markets and customers should consult with Delta or their Travel Agent to determine the most economical fare for their itinerary.
Protection for flight irregularities will be on Delta only.
No commission may be claimed.
Travel Agent Ticketing Instructions
Travel agent must self-ticket using ticketing instructions as provided on the Online Agency Service Center, AD guidelines.
Failure to comply with these terms & conditions may result in loss of reduced rate and free travel privileges on Delta and could result in a debit memo for the full non-restrictive fare.
To access Delta’s Electronic Travel Agent Handbook, use the following direct access entries:
APOLLO
L@DL/G/G*AGENCY DISCOUNTS
SABRE
@QDL/Y/AGENCY DISCOUNTS
AMADEUS
1DL/G*AGENCY DISCOUNTS
WORLDSPAN
@DL@G*AGENCY DISCOUNTS
Current IATA International Travel Agents originating travel outside of The United States/Alaska/Hawaii and Canada. Must present a photo ID along with a valid IATA card upon check-in.
One accompanying companion is permitted with each authorized Intl ADI75. Agent and companion must travel together on all flight segments.
Note: the symbol @ equals the change key.
08/10/2019
