Face Masks and Face Mask Exception Process
Medical research tells us that wearing a mask is one of the most effective ways to reduce the COVID-19 infection rate. That's why Delta remains committed to requiring customers and employees to wear a mask or face covering as a consistent layer of protection across all Delta touchpoints.
In early May Delta began requiring employees and customers to wear a mask or face covering across Delta touchpoints at airports and onboard the aircraft. Exceptions that remain in place that do not require pre-travel clearance include young children who cannot maintain a face covering and unaccompanied minors.
In keeping with best practice guidelines from the Centers for Disease Control, this move comes on the heels of our prior announcement requiring employees worldwide to wear face masks if they are unable to maintain six feet of distance with customers or each other. This requirement for our people helps set the example for our customers to follow as well.
Face coverings are required in the check-in lobby and across Delta touchpoints including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight – except during meal service. Their use is also strongly encouraged in high-traffic areas including security lines and restrooms.
Mask Exception Process
Delta is committed to requiring all customers and employees to wear a face covering as a consistent layer of protection across all Delta touchpoints. As of July 20, any customer who believes they have an underlying condition that prevents them from wearing a mask is required to complete a "Clearance-to-Fly" process before being permitted to travel, for everyone's safety. The virtual consultation process:
- Could take up to an hour, so customers needing a rare exemption should plan to arrive at the airport early
- Will be facilitated by a Delta agent with a third-party medical professional
- Will be required for each individual trip
Please Note: Delta is encouraging customers prevented from wearing a mask due to a health condition to reconsider travel, altogether. Any false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement.