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Reminder: EMD CDET vouchers expiring December 31, 2021   

Air France and KLM would like to remind all customers about the soon to be expiring refundable Air France and KLM voucher (EMD CDET), issued between January 1, 2020, and December 31, 2020. Customers who received this voucher due to COVID-19 have two options for using the EMD CDET voucher before December 31, 2021:

1. Customers can book a new ticket that needs to be issued before December 31, 2021, with any travel period in the future.
2. Customers that choose to not use their EMD CDET voucher can request a refund before December 31, 2021.

Please inform your customers about the above options. More information can be found on AgentConnect.biz.

COVID-19 Heath & Safety Measures 

Air France and KLM continue to monitor the situation to ensure the well-being of customers and employees when flying. Please visit the below websites for the most up to date information about customer safety, flexibility, flight status, and more. 

• Air France Protect Measures
• KLM Hygiene Measures

Schedule information:   

• Air France network
• KLM Flights from AMS and to AMS

COVID-19 Refund and Rebooking Policies  

Air France and KLM continue to adapt their policies and processes for travelers impacted by COVID-19. Click here to access a COVID-19 Rebooking Procedure flowchart. For additional information, please refer to the most up to date policy materials located on agentconnect.biz. 

AgentConnect.biz Agent Site

Air France and KLM invite you to join their dedicated platform for travel agents, AgentConnect.biz. Here you can find information to best serve your customers including the latest policies, agent tools, product news and route announcements.

An active IATA code and a professional e-mail address is required for registration. It is important to only use the first seven digits of your IATA code when filling out the registration form (the last digit is not required), and a second IATA code is not required. If you registered before and have not visited the site in the last 6 months, you will need to register again as a new member. 

For a step by step guide on how to register in AgentConnect, click here