The Delta Professional agent training center makes it easy to find everything you need to successfully navigate the Delta Professional website.  From instructional guides to overview videos, help is available whenever and however you need it.  

Agent Training
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Learn Delta Professional's self-service tools at your own pace with helpful resources, including: 

  • User guides
  • How-to videos
  • FAQs

SITE BASICS

GSS CHAT

Note: In order to minimize wait times, Global Sales Support (GSS) will be prioritizing phone and email support and pausing the GSS Chat feature temporarily. Learn more about additional resources to make self-service easier here .

ASSIGNING A PREFERRED SEAT

  • Preferred Seats Application Overview (Video|PDF)
  • FAQs (PDF)

CORPORATE EXCEPTION POINTS

  • Check Corporate Exception Point Balance (PDF)

APPLYING A TRAVEL EXCEPTION

  • Travel Exceptions Application Overview (Video)
  • FAQs (PDF)
  • Advanced Purchase (PDF)
  • Change Fee (PDF)
  • Expired Fare (PDF)
  • Name Change (PDF)
  • Name Change Fee (PDF)
  • Minimum Stay (PDF)
  • Max Stay (PDF)
  • Ticketing Time Limit (PDF)
Site Administrator Training
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Short on time?  From adding bulk users to assigning new apps, access the self-help resources below and get the job done with ease.  

ADMINISTRATOR BASICS

  • View Users (PDF)
  • Assigning an Application to a User (PDF)
  • Travel Exception Permission Groups (PDF)
  • Agency Access to Corporate (PDF)
 
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