EXCEPTION POLICIES
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News

The expansion at Terminal 4 is expected to be complete with Delta consolidating its operations in early 2023.

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Products & Services

Effective Feb. 10, Delta will expand Basic Economy for travel between the U.S. and Lima, Peru (LIM); Santiago, Chile (SCL); and Buenos Aires, Argentina (EZE).

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Exception Policies

Date(s) of Impacted travel: February 10, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 10, 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
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News

This move will result in a number of larger aircraft and enhanced seat product offerings on select trans-Atlantic flights.

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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 10, 2020
Applicable to tickets issued on or before: February 09, 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 07, 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: February 07, 2020 through February 08, 2020
Applicable to tickets issued on or before: February 06, 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
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Exception Policies

Date(s) of Impacted travel: February 06, 2020 through February 07, 2020
Applicable to tickets issued on or before: February 04, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Delta, Air France, KLM and Virgin Atlantic have launched their expanded joint venture offering a greater choice of routes and loyalty options when travelling between Europe, the U.K. and North America.

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Exception Policies

Date(s) of Impacted travel: February 05, 2020
Applicable to tickets issued on or before: February 03, 2020
Affected Area(s) to/from/through the following:
  • Dallas-Fort Worth, TX (DFW)
  • Dallas-Love Field, TX (DAL)
  • Oklahoma City, OK (OKC)
  • Tulsa, OK (TUL)
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Exception Policies

Date(s) of Impacted travel: February 03, 2020
Applicable to tickets issued on or before: February 02, 2020
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
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News

Delta has made the decision to accelerate its plan to temporarily suspend flights between the U.S. and China to Feb. 2 following updated U.S. Health and Human Services screening protocols that will go into effect on Feb. 2. The last China-bound flight departing the U.S. will leave on Saturday, Feb. 1 with the last return flight back to the U.S. departing China on Feb. 2.

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News

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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: January 29, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
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News

The closing officially combines Delta Private Jets (DPJ) with Wheels Up, pairing Wheels Up’s membership programs, innovative digital platform and world-class lifestyle experiences with Delta Private Jets’ renowned reliability, safety, service and scale.

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Exception Policies

Date(s) of Impacted travel: January 29, 2020
Applicable to tickets issued on or before: January 27, 2020
Affected Area(s) to/from/through the following:
  • France (FR)
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through February 29, 2020
Applicable to tickets issued on or before: January 27, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through January 31, 2020
Applicable to tickets issued on or before: January 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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News

We have continued to invest across all distribution channels to build technology and capabilities that provide business travelers with an elevated experience in their preferred channel of choice.

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News

Delta is advising customers traveling between New York (JFK) and Mumbai (BOM) of important information that could impact their travel.

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News

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

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Exception Policies

Date(s) of Impacted travel: January 23, 2020 through January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Date(s) of Impacted travel: January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

The yearly ranking is determined by metrics such as delays, canceled flights, involuntary denied boarding and complaints. This is the third consecutive year Delta received the award.

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Network Updates

Delta Air Lines will add 13 new daily nonstop flights to Miami International Airport from hubs and top corporate travel destinations around the U.S.

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Exception Policies

Date(s) of Impacted travel: January 18, 2020
Applicable to tickets issued on or before: January 16, 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 17, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
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Exception Policies

Date(s) of Impacted travel: January 17, 2020 through January 18, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: January 13, 2020 through January 16, 2020
Applicable to tickets issued on or before: January 13, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: January 12, 2020 through January 14, 2020
Applicable to tickets issued on or before: January 12, 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: January 11, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 10, 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Date(s) of Impacted travel: January 09, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 09, 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia (SYD)
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News

Beginning on January 13, 2020, bag drop at Los Angeles International Airport (LAX) will be accepted only at a customer's gated terminal.

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Exception Policies

Date(s) of Impacted travel: January 07, 2020 through January 09, 2020
Applicable to tickets issued on or before: January 07, 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
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News

Effective Jan. 6 – Sept. 15, 2020, Delta will switch to a hardstand operation – i.e. customers will board planeside via the ramp – at 11 gates for Delta Connection flights at Salt Lake City (SLC) airport.

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News

Delta Air Lines has successfully acquired a 20 percent equity stake in LATAM Airlines Group S.A for approximately $1.9 billion.

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Exception Policies

Date(s) of Impacted travel: December 28, 2019 through December 29, 2019
Applicable to tickets issued on or before: December 27, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
Read more >

Network Updates

Delta's service connects Colombia’s capital with New York City, home of the largest Colombian community outside the country.

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Network Updates

In March 2020, Air France will restart nonstop service between Dallas-Ft. Worth and Paris-CDG and KLM will launch new service between Austin and Amsterdam.

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Exception Policies

Date(s) of Impacted travel: December 19, 2019
Applicable to tickets issued on or before: December 18, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

Delta Air Lines will move from the Beijing Capital International Airport (PEK) to the Beijing Daxing International Airport (PKX) in March 2020

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Exception Policies

Date(s) of Impacted travel: December 17, 2019
Applicable to tickets issued on or before: December 12, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2019 through December 12, 2019
Applicable to tickets issued on or before: December 11, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Policy Updates

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Exception Policies

Date(s) of Impacted travel: December 10, 2019
Applicable to tickets issued on or before: December 08, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

Business Travel News has named Jeff Lobl, Delta's Managing Director - Global Distribution & Omnichannel Strategy, to its list of the 25 Most Influential People in Business Travel.

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Exception Policies

Date(s) of Impacted travel: December 04, 2019 through December 05, 2019
Applicable to tickets issued on or before: December 04, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 04, 2019
Applicable to tickets issued on or before: December 03, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (December 2019)
98.8%
Delta Air Lines
97.6%
United
98.1%
American
ON-TIME PERFORMANCE1
FlightStats (December 2019)
70.7%
Delta Air Lines
62.9%
United
63.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (October 2019)
4.27
Delta Air Lines
5.18
United
6.94
American

1Based on December 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/20

 
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