EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
Los Angeles to Europe
Delta has launched new nonstop service from Los Angeles to Paris and Amsterdam, now linking all of Delta's US hubs to its two largest hubs in Europe.
Learn More  >
news & updates
Show Only:

Exception Policies

Date(s) of Impacted travel: July 21, 2018 through July 23, 2018
Applicable to tickets issued on or before: July 21, 2018
Affected Area(s) to/from/through the following:
  •  Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: July 20, 2018 through July 30, 2018
Applicable to tickets issued on or before: July 20, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 25, 2018
Applicable to tickets issued on or before: July 20, 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

News

Delta Air Lines and WestJet have signed a definitive agreement to create a comprehensive transborder joint venture arrangement that will offer customers an extensive route network within the U.S. and Canada.

read more >

Policy Updates

As a reminder, in an effort to facilitate consistency across the transatlantic Joint Venture, KL will reintroduce KL 074 ticket stock in the U.S. and Canada, effective August 1, 2018.

read more >

Exception Policies

Date(s) of Impacted travel: July 17, 2018
Applicable to tickets issued on or before: July 16, 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 18, 2018
Applicable to tickets issued on or before: July 14, 2018
Affected Area(s) to/from/through the following:
  •  Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: July 09, 2018 through July 15, 2018
Applicable to tickets issued on or before: July 12, 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: July 10, 2018 through July 12, 2018
Applicable to tickets issued on or before: July 10, 2018
Affected Area(s) to/from/through the following:
  • Conakry, Guinea (CKY)
Read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 13, 2018
Applicable to tickets issued on or before: July 09, 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: July 09, 2018 through July 10, 2018
Applicable to tickets issued on or before: July 09, 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Network Updates

Delta customers can now book travel to Osaka, Japan via the airline’s Seattle hub. The first flight from Seattle will debut April 1, 2019, and the first from Osaka debuts April 2.

read more >

Network Updates

Delta and partners Air France, KLM and Virgin Atlantic will operate special schedules from Paris, Amsterdam and London to Las Vegas for next year's Consumer Electronics Show.

read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 11, 2018
Applicable to tickets issued on or before: July 08, 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 07, 2018
Applicable to tickets issued on or before: July 06, 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: July 05, 2018 through July 06, 2018
Applicable to tickets issued on or before: July 05, 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

News

Effective July 3, 2018 Delta customers connecting to their Delta Premium Select experience on transatlantic and transpacific flights will receive a Delta Comfort+® seat assignment on their connecting leg of domestic travel, pending availability.

read more >

Products & Services

Delta has embarked on a full-fleet interior renovation of its 777 aircraft, with the first refreshed 777-200ER taking flight this afternoon from Detroit (DTW) to Beijing (PEK) featuring the award-winning Delta One suites, the new Delta Premium Select cabin and the widest Main Cabin seats of Delta's international fleet, among other interior upgrades.

read more >

News

The Delta, GOL and Air France-KLM partnership continues to yield benefits for corporate customers when traveling on GOL and while participating in the airline’s VoeBiz program.

read more >

Exception Policies

Date(s) of Impacted travel: June 29, 2018
Applicable to tickets issued on or before: June 27, 2018
Affected Area(s) to/from/through the following:
  • Stavanger, Norway (SVG)
Read more >

Policy Updates

Effective June 30, 2018, new Transportation Security Administration (TSA) requirements take effect for International flights to the United States where customers are encouraged to place powder-like substances over 12 oz. / 350 mL in their checked bags.

read more >

News

Delta Air Lines was named the Best Domestic Airline for the seventh consecutive year for the 2018 Western Agents Votes of Excellence awards by TravelAge West. Delta Vacations also has been honored again as the “Best Airline Vacation Brand.”

read more >

Exception Policies

Date(s) of Impacted travel: June 27, 2018 through June 28, 2018
Applicable to tickets issued on or before: June 26, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC -Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: June 27, 2018
Applicable to tickets issued on or before: June 25, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2018 through June 30, 2018
Applicable to tickets issued on or before: June 24, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Policy Updates

Delta will further enhance its restrictions, effective July 10. The enhancements include introducing a limit of one emotional support animal per customer per flight and no longer accepting pit bull type dogs as service or support animals.

read more >

Network Updates

Delta Air Lines and GOL Linhas Aéreas Inteligentes SA announced four daily nonstop codeshare flights connecting Miami and Orlando with Fortaleza and Brasilia.

read more >

Policy Updates

Air France and KLM booking policies are available on agentconnect.biz and Travel Agency partners are reminded to follow these policies when booking travel on Air France and KLM.

read more >

Exception Policies

Date(s) of Impacted travel: June 18, 2018 through June 19, 2018
Applicable to tickets issued on or before: June 18, 2018
Affected Area(s) to/from/through the following:

Toulon, France (TLN)

Read more >

Exception Policies

Date(s) of Impacted travel: June 18, 2018 through June 19, 2018
Applicable to tickets issued on or before: June 18, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2018 through June 24, 2018
Applicable to tickets issued on or before: June 17, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Network Updates

Delta, Seattle’s largest global airline, is adding nonstop service to Osaka-Kansai (KIX), Japan, starting in 2019, complementing its existing international network.

read more >

News

Delta customers connecting to or from Delta’s Detroit, Los Angeles and Seattle hubs can now check their bags all the way to their end destination, via Shanghai Pudong International Airport.

read more >

Network Updates

Delta customers will have more access to Seoul, Korea and Asia via new Delta service from its Minneapolis/St. Paul hub to Seoul-Incheon beginning next year in partnership with joint venture partner Korean Air.

read more >

Exception Policies

Date(s) of Impacted travel: June 14, 2018 through June 15, 2018
Applicable to tickets issued on or before: June 12, 2018
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2018 through June 17, 2018
Applicable to tickets issued on or before: June 11, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

News

During this busy summer travel season, Delta would like to remind travel professionals to review Delta’s Unaccompanied Minor policy (UMNR) before making a reservation for a minor traveling alone.

read more >

Exception Policies

Date(s) of Impacted travel: June 07, 2018 through June 08, 2018
Applicable to tickets issued on or before: June 07, 2018
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

News

Delta Air Lines and Los Angeles World Airports (LAWA) have formally kicked off the Delta Sky Way at LAX project — Delta's $1.86 billion plan to modernize, upgrade and connect Terminals 2, 3, and the Tom Bradley International Terminal (Terminal B). Construction is expected to begin this fall.

read more >

Network Updates

Delta Air Lines and Korean Air are expanding codeshare flights, following the launch of a joint venture partnership May 1 that gives customers world-class travel benefits across one of the most comprehensive route networks in the transpacific market.

read more >

Exception Policies

Date(s) of Impacted travel: June 03, 2018 through June 05, 2018
Applicable to tickets issued on or before: June 03, 2018
Affected Area(s) to/from/through the following:
  • Guatemala City, Guatemala (GUA)
Read more >

Exception Policies

Date(s) of Impacted travel: June 03, 2018 through June 04, 2018
Applicable to tickets issued on or before: June 03, 2018
Affected Area(s) to/from/through the following:
  • Hamburg, Germany (HAM)
Read more >

Exception Policies

Date(s) of Impacted travel: May 31, 2018 through June 02, 2018
Applicable to tickets issued on or before: June 01, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 07, 2018 through June 10, 2018
Applicable to tickets issued on or before: May 31, 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
Read more >

Exception Policies

Date(s) of Impacted travel: May 31, 2018 through June 01, 2018
Applicable to tickets issued on or before: May 31, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2018 through June 15, 2018
Applicable to tickets issued on or before: May 30, 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: May 29, 2018 through May 31, 2018
Applicable to tickets issued on or before: May 30, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 29, 2018 through May 30, 2018
Applicable to tickets issued on or before: May 29, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: May 27, 2018 through May 28, 2018
Applicable to tickets issued on or before: May 27, 2018
Affected Area(s) to/from/through the following:
  • Destin - FT Walton Beach, Florida (VPS)
  • Key West, Florida (EYW)
  • Mobile, Alabama (MOB)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Tallahassee, Florida (TLH)
Read more >

Network Updates

Delta Air Lines, New York's largest carrier, continues expanding connectivity between New York and the Caribbean with the launch of a service to Antigua, Antigua & Barbuda, beginning Dec. 22, 2018.

read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.