EXCEPTION POLICIES
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News

The Delta CareStandard Sky Partner Report is the industry’s first customized report that offers insight into the industry-leading care efforts Delta is providing to enhance flexibility and reliability and build confidence in a safe return to the skies.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through May 04, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Global airline’s people-first approach continues with landmark moves that boost loyalty rewards, simplify travel and reignite the experience.

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Exception Policies

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Policy Updates

Delta is applying its No Show policy to all tickets purchased or reissued on March 31, 2021 and beyond.

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News

Mandatory quarantine remains in effect for international travelers.

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Network Updates

Leisure travelers can look forward to nine new routes, four more Caribbean markets and more flights to 20+ top destinations.

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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 17, 2021
Applicable to tickets issued on or before: March 15, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 15, 2021
Applicable to tickets issued on or before: March 11, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: March 05, 2021 through March 08, 2021
Applicable to tickets issued on or before: March 05, 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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News

The airline's commitment to carbon neutrality is coming to fruition with swift impact through immediate actions and long-term investments to combat climate change.

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News

More and improved travel options, shorter connection times and new routes between North America and Brazil will be just some of the benefits for customers.

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News

The airline announces new in-home testing options for customers preparing for travel and gives customers added flexibility, need-to-know information to meet changing travel restrictions.

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Network Updates

Delta Air Lines will resume flights from Nagoya Chubu International Airport (NGO) to Detroit International Airport beginning April 4, 2021.

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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 19, 2021
Applicable to tickets issued on or before: February 17, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 18, 2021 through February 20, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 17, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 16, 2021
Applicable to tickets issued on or before: February 15, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 13, 2021 through February 14, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: February 14, 2021 through February 15, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Date(s) of Impacted travel: February 12, 2021 through February 13, 2021
Applicable to tickets issued on or before: February 11, 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
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Exception Policies

Date(s) of Impacted travel: February 11, 2021 through February 12, 2021
Applicable to tickets issued on or before: February 10, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta has blocked middle seats and reduced the number of customers on board each flight since April 2020.

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Exception Policies

Date(s) of Impacted travel: February 07, 2021
Applicable to tickets issued on or before: February 06, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta is applying its vision to deliver a digital concierge for customers – first unveiled at CES 2020 – to anticipate and address the evolving travel needs brought about by the COVID-19 pandemic.

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News

Delta has been named the world’s Most Admired Airline by Fortune’s Most Admired Airline List, ranking the airline as No. 1 for the 10th time in the past 11 years.

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Exception Policies

Date(s) of Impacted travel: January 31, 2021 through February 02, 2021
Applicable to tickets issued on or before: January 30, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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News

Building on its industry-leading innovation in facial recognition, Delta continues to deliver on touchless, easy experience promised at CES 2020.

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News

The airline earned a hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying.

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Exception Policies

Date(s) of Impacted travel: January 12, 2021 through February 16, 2021
Applicable to tickets issued on or before: January 25, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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Policy Updates

Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.

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News

Delta Air Lines is temporarily suspending its New York JFK – Tel Aviv passenger services following travel restrictions announced by the Israeli government. Delta will continue to operate its cargo operations between the US and Israel.

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Exception Policies

Date(s) of Impacted travel: January 25, 2021 through January 26, 2021
Applicable to tickets issued on or before: January 24, 2021
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
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News

CDC requires customers entering U.S. to provide negative viral test results beginning Jan. 26.

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News

Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.

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News

Team of Clean Ambassadors will oversee rigorous quality-assurance inspections, champion high standards throughout facilities and aircraft.

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Exception Policies

Date(s) of Impacted travel: January 12, 2021 through February 09, 2021
Applicable to tickets issued on or before: January 12, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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News

Delta will require new pre-departure COVID-19 testing for all customers traveling from the U.K to the United States. Delta's joint venture partner Virgin Atlantic is also implementing this new requirement.

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News

Beginning December 23, all passengers flying from the United States to China, especially those connecting domestically to their international flight are required to take additional steps.

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News

Global airline’s long-proven expertise gets tapped to safely and securely deliver life-saving vaccines.

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Exception Policies

Date(s) of Impacted travel: December 16, 2020 through December 17, 2020
Applicable to tickets issued on or before: December 15, 2020
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta is making it easier for customers to book, change or cancel their travel plans by permanently eliminating change fees for tickets when flying internationally from North America.

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Exception Policies

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News

The airlines have worked with the Dutch government and Atlanta and Amsterdam airports on a COVID-19 testing program allowing eligible customers to be exempt from quarantine after a negative test result on arrival in the Netherlands.

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News

By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.

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News

Agreement with airports and governments eliminates quarantine requirement on COVID-tested flights connecting Atlanta and Rome.

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News

Blocking seats into spring 2021 provides added confidence and reassurance for customers booking future travel plans.

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News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

Delta named the No. 1 airline by corporate travel professionals in the annual Business Travel News Airline Survey for the 10th year in a row.

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Exception Policies

Date(s) of Impacted travel: November 05, 2020 through November 25, 2020
Applicable to tickets issued on or before: November 10, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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