Watch Bob Somers – S.V.P. Global Sales – introduce Delta Business, a new, all-encompassing brand that brings the premium benefits, industry-leading services and award-winning account support you know and appreciate under one name based on our customers’ feedback and guidance. Visit the Delta Business website to get started.
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Welcome to Delta Sync
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Delta debuts a vision for cross-journey personalization for Delta SkyMiles Members with a goal of a connected journey from home to destination to better serve your travelers by harnessing the power of preferences.
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Exception Policies
| Date(s) of Impacted travel: | March 20, 2023 through March 29, 2023 |
| Applicable to tickets issued on or before: | March 24, 2023 |
| Affected Area(s) to/from/through the following: |
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News
On March 9, 2023, Sabre implemented a technology update which unintentionally blocked the ability to use eNCI/Monetary Credit Vouchers (MCVs) as a form of payment when booking and ticketing through the Sabre GDS.
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Exception Policies
| Date(s) of Impacted travel: | March 27, 2023 |
| Applicable to tickets issued on or before: | March 24, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 20, 2023 through March 27, 2023 |
| Applicable to tickets issued on or before: | March 23, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 20, 2023 through March 25, 2023 |
| Applicable to tickets issued on or before: | March 23, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 20, 2023 through March 23, 2023 |
| Applicable to tickets issued on or before: | March 17, 2023 |
| Affected Area(s) to/from/through the following: | France, FR |
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Exception Policies
| Date(s) of Impacted travel: | March 07, 2023 through March 15, 2023 |
| Applicable to tickets issued on or before: | March 13, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 14, 2023 through March 15, 2023 |
| Applicable to tickets issued on or before: | March 13, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 13, 2023 |
| Applicable to tickets issued on or before: | March 11, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 07, 2023 through March 12, 2023 |
| Applicable to tickets issued on or before: | March 09, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 07, 2023 through March 11, 2023 |
| Applicable to tickets issued on or before: | March 08, 2023 |
| Affected Area(s) to/from/through the following: |
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News
Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050, including scaling the sustainable fuel market, innovating for the fleet of the future, addressing single-use plastics and encouraging net-zero supply chains.
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Exception Policies
| Date(s) of Impacted travel: | March 03, 2023 through March 04, 2023 |
| Applicable to tickets issued on or before: | March 02, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 07, 2023 through March 09, 2023 | |
| Applicable to tickets issued on or before: | March 02, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 03, 2023 through March 04, 2023 |
| Applicable to tickets issued on or before: | March 01, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 27, 2023 through February 28, 2023 |
| Applicable to tickets issued on or before: | February 26, 2023 |
| Affected Area(s) to/from/through the following: |
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News
After a banner year of Delta Sky Club openings and expansions across Delta’s network in 2022 to better support your travelers, Delta is proud to announce the opening of its first-ever Sky Club location at Kansas City International Airport (MCI).
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Exception Policies
| Date(s) of Impacted travel: | February 24, 2023 |
| Applicable to tickets issued on or before: | February 23, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 06, 2023 through March 16, 2023 |
| Applicable to tickets issued on or before: | February 21, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 20, 2023 through February 24, 2023 |
| Applicable to tickets issued on or before: | February 19, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 20, 2023 through February 22, 2023 |
| Applicable to tickets issued on or before: | February 19, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 17, 2023 |
| Applicable to tickets issued on or before: | February 15, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 16, 2023 |
| Applicable to tickets issued on or before: | February 14, 2023 |
| Affected Area(s) to/from/through the following: |
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News
At Delta, we understand that your company’s needs are always evolving, which is why we continually evaluate the experience we’re delivering to ensure we’re maximizing value for you. As your partner in travel, we want to reassure you that our commitment to you is stronger than ever. We’ll never stop prioritizing, listening, innovating, and caring for you, your business and your travelers.
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Exception Policies
| Date(s) of Impacted travel: | February 11, 2023 | |
| Applicable to tickets issued on or before: | February 09, 2023 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 06, 2023 through February 21, 2023 |
| Applicable to tickets issued on or before: | February 06, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 07, 2023 |
| Applicable to tickets issued on or before: | February 03, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 31, 2023 through February 02, 2023 |
| Applicable to tickets issued on or before: | February 01, 2023 |
| Affected Area(s) to/from/through the following: |
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News
For the second year in a row, Delta earned Cirium’s Platinum Award for global operational excellence. The award recognizes Delta’s 83.63% on-time arrival rate in 2022 – the best performance among North American airlines – as well as other factors, including operational complexity and the airline’s ability to limit the impact of flight disruption to its passengers. In addition to the Cirium honor, OAG Aviation Worldwide announced Delta was also No. 1 in its rankings. Delta also was the only U.S. carrier to crack the top 20 globally.
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Exception Policies
| Date(s) of Impacted travel: | January 31, 2023 through February 01, 2023 |
| Applicable to tickets issued on or before: | January 30, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 24, 2023 through January 26, 2023 |
| Applicable to tickets issued on or before: | January 23, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 31, 2023 |
| Applicable to tickets issued on or before: | January 27, 2023 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Delta introduced new self-service capabilities on the Fly Delta app as well as a new wheelchair calculator on Delta.com for any of your travelers flying with their own wheelchair or scooter on a Delta-designated/Delta-operated or Delta Connection flight.
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Network Updates
Delta Air Lines is making it easier for your travelers be where they need to be with new nonstop routes to cities like Auckland, Berlin, Geneva and London.
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Exception Policies
| Date(s) of Impacted travel: | January 25, 2023 |
| Applicable to tickets issued on or before: | January 24, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 23, 2023 through January 24, 2023 |
| Applicable to tickets issued on or before: | January 22, 2023 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Delta is growing the airline's state-of-the-art fleet to include more sustainable aircraft that also provide a best-in-class experience for your travelers by adding 12 new A220-300 aircraft.
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Exception Policies
| Date(s) of Impacted travel: | January 18, 2023 through January 20, 2023 |
| Applicable to tickets issued on or before: | January 17, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 19, 2023 |
| Applicable to tickets issued on or before: | January 16, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 18, 2023 through January 19, 2023 |
| Applicable to tickets issued on or before: | January 16, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 11, 2023 |
| Applicable to tickets issued on or before: | January 11, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 10, 2023 through January 16, 2023 |
| Applicable to tickets issued on or before: | January 10, 2023 |
| Affected Area(s) to/from/through the following: |
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News
Beginning Feb. 1, Delta is rolling out free Wi-Fi to Delta SkyMiles Members onboard most domestic mainline flights.
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Exception Policies
| Date(s) of Impacted travel: | January 05, 2023 through January 06, 2023 |
| Applicable to tickets issued on or before: | January 04, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 02, 2023 through January 04, 2023 |
| Applicable to tickets issued on or before: | January 01, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 01, 2023 through January 03, 2023 |
| Applicable to tickets issued on or before: | January 01, 2023 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 20, 2022 through December 23, 2022 |
| Applicable to tickets issued on or before: | December 20, 2022 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 21, 2022 through December 25, 2022 |
| Applicable to tickets issued on or before: | December 20, 2022 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 22, 2022 through December 24, 2022 |
| Applicable to tickets issued on or before: | December 20, 2022 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 20, 2022 through December 23, 2022 | |
| Applicable to tickets issued on or before: | December 20, 2022 | |
| Affected Area(s) to/from/through the following: |
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2022)
96.3%
United
96.3%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - Dec. 2022)
66.8%
United
64.5%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Oct. 2022)
6.04
United
8.97
American
1Based on December 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 1/18/2023
