Exception Policies
| Date(s) of Impacted travel: | July 22, 2019 |
| Applicable to tickets issued on or before: | July 19, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 21, 2019 |
| Applicable to tickets issued on or before: | July 19, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 17, 2019 |
| Applicable to tickets issued on or before: | July 16, 2019 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta is launching its state-of-the-art Airbus A220 aircraft on new flights between New York's JFK International Airport and Houston's Bush Intercontinental Airport this October.
News
The aircraft launch nearly doubles the premium seat offerings from Seattle to top Asian markets and is the latest in a series of investments Delta has made as it marks the five-year anniversary of its Sea-Tac hub.
Exception Policies
| Date(s) of Impacted travel: | July 12, 2019 through July 14, 2019 |
| Applicable to tickets issued on or before: | July 11, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 11, 2019 |
| Applicable to tickets issued on or before: | July 09, 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
First-of-its-kind service will launch for Main Cabin customers on international flights in November.
Exception Policies
| Date(s) of Impacted travel: | July 06, 2019 |
| Applicable to tickets issued on or before: | July 05, 2019 |
| Affected Area(s) to/from/through the following: |
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News
As part of the ongoing effort to more consistently and transparently display fare choices, Delta Comfort+ will shift from the Premium Economy shelf to the Economy shelf for Latin itineraries, except routes between the U.S./Canada and SJU, STT and STX. This change is effective July 2, 2019, applies to Delta marketed flights in the region, and follows the shift of Delta Comfort+ to the Economy shelf in Transatlantic and Transpacific markets in 2018.
News
The first of four concourses that will comprise Delta's new state-of-the-art terminal at LGA is scheduled to open this fall, furthering the airline's commitment to enhancing the New York customer experience from ground to air.
News
Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey.
Network Updates
Delta's total winter season seats from Seattle to popular leisure destinations will be up 18 percent.
News
Delta’s newly modified B767-400 (764) aircraft featuring all four of Delta’s international seat products (Delta One, Delta Premium Select, Delta Comfort+, and Main Cabin) has loaded into GDSs and is now available for sale on select TATL routes as of Saturday, June 22, 2019.
News
Between June 24 and 28, as Delta continues realignment efforts, GDS users will begin to see ‘S’ class fares filed for all Delta domestic routes, for travel on/after September 4, 2019.
Exception Policies
| Date(s) of Impacted travel: | June 21, 2019 through August 15, 2019 |
| Applicable to tickets issued on or before: | June 21, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Customers traveling direct to an international destination can now choose to use facial recognition technology to board at ATL E, MSP and SLC.
News
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables.
Exception Policies
| Date(s) of Impacted travel: | June 21, 2019 through June 23, 2019 |
| Applicable to tickets issued on or before: | June 20, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | June 19, 2019 through June 20, 2019 |
| Applicable to tickets issued on or before: | June 19, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | June 20, 2019 |
| Applicable to tickets issued on or before: | June 19, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners. Delta Comfort+ will now utilize ‘S’ class as an additional revenue class for domestic and international markets.
News
The Department of the Treasury, Office of Foreign Assets Control (OFAC) implemented on Tuesday, June 4, effective as of June 5, new rules that prohibit US carriers from carrying travelers to Cuba under the previous “Group People to People” Travel Authorization.
News
Since Delta and Aeromexico departed together on a journey to pioneer the first transborder airline alliance between the U.S. and Mexico, more than 14.4 million passengers have benefitted from the carriers' integration during the last two years.
Exception Policies
| Date(s) of Impacted travel: | May 31, 2019 through June 01, 2019 |
| Applicable to tickets issued on or before: | May 30, 2019 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.
Exception Policies
| Date(s) of Impacted travel: | May 28, 2019 |
| Applicable to tickets issued on or before: | May 24, 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
On May 21, Delta expanded its Basic Economy product to Tel Aviv, Israel (TLV) with flights beginning Oct. 29. While the Basic Economy product attributes are identical to Europe - including first bag free- this product will only be offered to U.S. point-of-sale, U.S.-originating itineraries, due to Israeli law.
News
The new Delta Sky Club is the latest investment Delta is making for Austin travelers. Just in time for summer travel, the Delta Sky Club at Austin-Bergstrom International Airport opened for business on May 21.
Exception Policies
| Date(s) of Impacted travel: | May 21, 2019 |
| Applicable to tickets issued on or before: | May 20, 2019 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta would become the leading U.S. airline serving Tokyo’s preferred airport under a preliminary decision announced May 16 by the Department of Transportation, with new slot pairs for flights between Haneda Airport and Seattle, Detroit, Atlanta, Portland, Ore., and Honolulu.
Network Updates
Beginning this fall, customers in Los Angeles and Omaha will have more travel options between the two cities as Delta launches new daily service from Los Angeles International Airport (LAX) to Omaha’s Eppley Airfield (OMA) on Nov. 10.
News
Delta is once again setting the bar for operational reliability, rocketing to 100 days without a mainline cancel1 year-to-date Friday, May 10, almost a month ahead of last year's pace.
Network Updates
Delta's steady growth in Boston continues with the addition of new twice-daily service to Miami beginning this December, marking the 52nd nonstop destination for the global airline and its partners from Boston Logan International Airport.
News
Delta SkyMiles Medallion Members can now take advantage of "Reclaim My Status" after a change, event or important life moment has temporarily affected their travel patterns.
News
Starting Dec. 21, the airline will expand its Saturday-only service to winter seasonal daily flights, offering more connectivity between its Detroit's Metropolitan Airport hub and Sangster International Airport in Montego Bay, Jamaica, as well as to Punta Cana International Airport in the Dominican Republic.
Network Updates
Delta will add a third daily seasonal flight from New York’s John F. Kennedy International Airport (JFK) to Cancun International Airport (CUN) in Mexico January through March, effective January 6, 2020.
Network Updates
Delta will launch service connecting New York’s John F. Kennedy International Airport with Mumbai beginning Dec. 22.
Exception Policies
| Date(s) of Impacted travel: | April 29, 2019 through April 30, 2019 |
| Applicable to tickets issued on or before: | April 26, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 26, 2019 |
| Applicable to tickets issued on or before: | April 25, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 16, 2019 through November 30, 2019 |
| Applicable to tickets issued on or before: | April 17, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 16, 2019 through April 30, 2019 |
| Applicable to tickets issued on or before: | April 16, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 19, 2019 |
| Applicable to tickets issued on or before: | April 17, 2019 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.
Exception Policies
| Date(s) of Impacted travel: | April 10, 2019 through April 11, 2019 |
| Applicable to tickets issued on or before: | April 09, 2019 |
| Affected Area(s) to/from/through the following: |
Products & Services
Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.
Exception Policies
| Date(s) of Impacted travel: | April 10, 2019 through April 11, 2019 |
| Applicable to tickets issued on or before: | April 09, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | April 10, 2019 through April 11, 2019 |
| Applicable to tickets issued on or before: | April 09, 2019 |
| Affected Area(s) to/from/through the following: |
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News
As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.
Network Updates
Delta is building on its position as the leading global carrier in Boston and New York with the launch of two new international routes – nonstop service from Boston's Logan International Airport and New York's John F. Kennedy International Airport to London's Gatwick Airport will begin next summer in partnership with Virgin Atlantic.
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1Based on June 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Apr. 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 7/19
