EXCEPTION POLICIES
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Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information. On peak call volume days, a reminder that Delta offers additional self-service waivers available on Delta Professional, for qualifying Travel Agencies with a log-in.
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News

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

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News

Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.

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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.

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News

Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.

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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
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News

Delta continues to work closely with U.S. authorities this morning following President Trump’s directive on travel between Europe and the United States.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

The U.S. government has announced a 30-day Europe travel ban, excluding the U.K. . Delta will continue to quickly make adjustments to service, as needed, in response to government travel directives.

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News

Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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News

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Exception Policies

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News

Delta will reduce its weekly flying schedule to Japan through April 30 and suspend summer seasonal service between Seattle and Osaka for 2020 in response to reduced demand due to COVID-19 (coronavirus).

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Exception Policies

Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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News

Delta will waive change fees for all flights booked between March 1-31 to any international destination the airline serves.

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Exception Policies

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News

We have adjusted travel schedules, waived change fees for affected destinations and are working with customers to adjust travel plans, using relationships with other airlines when needed.

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News

Delta’s last JFK-MXP flight departs Monday, March 2, and its last MXP-JFK flight on Tuesday, March 3. Services to resume on May 1 and 2, respectively.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 01, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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News

Delta and LATAM have reached agreement to launch frequent flyer reciprocity across the carriers’ broad networks and the carriers continue to expand codesharing across more flights throughout the region, adding additional connectivity for customers.

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Network Updates

From March 28 through June 16, 2020, Delta’s nonstop service between Atlanta (ATL) and Stuttgart (STR), Germany will be suspended due to runway construction at STR.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 27, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 26, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 02, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
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Exception Policies

Date(s) of Impacted travel: February 27, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: February 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through February 26, 2020
Applicable to tickets issued on or before: February 23, 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
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Exception Policies

Date(s) of Impacted travel: February 24, 2020
Applicable to tickets issued on or before: February 20, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

News

Effective July 1, Virgin Atlantic will no longer offer complimentary ground transfers as part of their Upper Class services.

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operational excellence
COMPLETION FACTOR1
FlightStats (February 2020)
99.2%
Delta Air Lines
98.0%
United
97.3%
American
ON-TIME PERFORMANCE1
FlightStats (February 2020)
75.4%
Delta Air Lines
71.3%
United
68.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (December 2019)
6.00
Delta Air Lines
7.70
United
8.94
American

1Based on February 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on December 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the February 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 03/20

 
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