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View an archive of previously issued weather and event travel exception policies.
Delta swept all 10 categories of the BTN survey.
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Network Updates

December 1, 2016, Delta began regularly scheduled passenger service with nonstop daily flights from the U.S. to Cuba. Flights departed from Miami, New York-JFK and Atlanta to Havana as the airline made its return to the Cuban capital for the first time in 55 years.

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Policy Updates

Effective November 30, 2016, Delta will inhibit the sale of tickets issued on Delta 006 ticket stock, for other airline (OA) or multi-airline itineraries that include Cuba, where Delta is not the operating carrier to/from Cuba.

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Policy Updates

On November 30, 2016, Amadeus successfully relaunched Residual Value Refundable Balance EMD-S. Sabre, Abacus and Infini are now planning to launch Residual Value Refundable Balance EMD-S in mid-December 2016.

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Products & Services

Delta’s joint venture partner Virgin Australia now flies its award-winning Business Class experience, ‘The Business’ across its entire wide-body fleet of Airbus A330-200 and Boeing 777-300ER aircraft.

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Network Updates

Virgin Atlantic in conjunction with its joint venture partner Delta Air Lines is making changes to its summer 2017 schedule, offering a third daily London-Heathrow (LHR) to Los Angeles International Airport (LAX) service.

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Products & Services

Effective November 28, the Air France Shuttle Bus linking Quebec City to Montreal International Airport will depart from the Sainte-Foy bus terminal (BQC) at 3001, boul. des Quatre-Bourgeois.

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Exception Policies

Dates of Impacted Travel: November 24 - 25, 2016
Applicable to tickets issued on or before: November 22, 2016
Affected Area(s) to/from/through the following: Liberia, Costa Rica (LIR), Managua, Nicaragua (MGA), San Jose, Costa Rica (SJO)
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News

Delta earned the top overall score for the 6th consecutive year on the Business Travel News (BTN) Airline survey, sweeping all ten categories and bettering 2015 scores in each. This win celebrates the outstanding performance and industry-leading customer service Delta people provide every day.

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Policy Updates

Effective November 29, 2016, citizens and nationals of the People’s Republic of China (PRC) who have been issued a 10-year B-1, B-2 or B1/B2 (tourist/business) visa will also be required to apply for Electronic Visa Update System (EVUS) approval prior to traveling to the United States.

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Exception Policies

Dates of Impacted Travel: November 17-18, 2016
Applicable to tickets issued on or before: November 17, 2016
Affected Area(s) to/from/through the following: Aberdeen, SD (ABR); Bemidji, MN (BJI); Brainerd, MN (BRD); Duluth, MN (DLH); Fargo, ND (FAR); Hibbing, MN (HIB); International Fall, MN (INL); Rapid City, SD (RAP), Sioux Falls, SD (FSD)
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Exception Policies

Dates of Impacted Travel: November 15, 2016
Applicable to tickets issued on or before: November 15, 2016
Affected Area(s) to/from/through the following: Oklahoma City, OK (OKC)
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News

Virgin Atlantic has successfully implemented an upgrade of its IT system this weekend that will further improve the airline’s travel experience for its customers, providing them with more choice and better service.

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News

The migration of Virgin Atlantic’s Passenger Service System to AIR4 is now complete. All systems are fully functional and their new website www.virginatlantic.com is up and running.

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News

Virgin Atlantic is currently transitioning to a new Passenger Service System, called AIR4. This period of transition will last until Sunday morning, November13.

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News

This weekend, Delta joint venture partner Virgin Atlantic will transition to a new Passenger Service System called AIR4. Based on Delta’s own technology, AIR4 will further improve Virgin Atlantic’s customer travel experience and provide agency and corporate partners with more choice and better service. With AIR4, Virgin Atlantic will be on a parallel reservation system to Delta, an industry first that ensures a more seamless operation between the joint venture partners from a systems standpoint.

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News

Delta will begin serving Havana, Cuba with flights available for sale in the U.S. from New York-JFK, Atlanta, and Miami. Anyone traveling to Cuba from the United States, whether U.S. citizens or foreign nationals, are required by U.S. law to comply with the same requirements as U.S. citizens.

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News

Delta Air Lines has gone 200 days this year without a single mainline cancellation. It's a feat no other airline has accomplished – something that just a few short years ago, even Delta leaders thought nearly impossible.

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Policy Updates

Delta, Air France, KLM and Virgin Atlantic have updated the group booking policy effective November 1, 2016. All four airlines will guarantee the group base fare amount and carrier imposed surcharges (YR/Q) at the time of booking; however, governmental imposed taxes and fees will be calculated and applied at the time of ticketing. The price guarantee applies to all new group reservations made on or after November 1, 2016, for U.S. and Canada Points of Sale only.

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News

Annually, Travel Weekly honors the best in travel with its Readers Choice Awards and recognizes excellence in 67 categories of the airline, car, hospitality, rail, GDS, agent education, tour, cruise, destination and theme park industries. Delta is proud to have been nominated in six airline categories.

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Products & Services

Delta Premium Select, the latest cabin experience from Delta Air Lines, will debut on select international flights in late 2017. Through additional space, elevated service and distinguished amenities provided by partnerships with brands focused on design and quality, Delta is bringing the ‘premium’ back to the premium economy experience.

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Products & Services

Delta’s Joint Venture Partner Virgin Atlantic is announcing some exciting changes to their loyalty program that will make it more rewarding to fly Virgin Atlantic than ever before. These changes do not affect how customers earn and redeem rewards on Delta Air Lines.

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News

Virgin Atlantic will temporarily move from Zone A to Zone D in London-Gatwick Airport’s South Terminal. From November 1, 2016 through January 25, 2017, customers who need to check in or drop off their bags should go to Zone D.

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Policy Updates

Effective October 31, 2016, Delta will begin to discontinue publishing Transatlantic First Class fare products that book into “P” class on Air France operated flights.

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Policy Updates

Effective October 15, 2016, Alitalia introduced an additional booking class, “C” for its Business Class product.

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Network Updates

Delta Air Lines and Virgin Atlantic have expanded cooperation with Jet Airways to provide convenient codeshare connections for customers between key destinations across North America and India via London-Heathrow.

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News

Delta Air Lines believes that driving competition, consumer choice and transparency in airline travel is a win for our customers and is good for business. That is why we have invested in building the nation’s most reliable airline with the best customer service, providing our customers with a fully transparent experience before, during and after their travel.

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Network Updates

Delta is making some expansions and changes in response to customer demand at the airline’s second-largest hub, Minneapolis-St. Paul International Airport (MSP), including the extension of Honolulu service beginning Saturday.

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Policy Updates

Beginning October 27, 2016, Delta will introduce new messaging to alert travel agencies that there is a name mismatch between a PNR name and the Passenger Security Name.

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News

Effective September 29 2016, Virgin Atlantic had a price change for Advance Seat Assignments (ASA) and Exit Row Seats.

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News

For five years in a row, readers of business travel and distribution technology magazine The Beat have chosen Delta as their Most Admired Airline and Overall Most Admired Supplier in its Ninth Annual Beat Readers’ Choice Awards.

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Exception Policies

Dates of Impacted Travel: October 21, 2016
Applicable to tickets issued on or before: October 25, 2016
Affected Area(s) to/from/through the following: • Hong Kong, Hong Kong (HKG)
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News

The U.S. Department of Transportation has issued an emergency order that bans all Samsung Galaxy Note 7 devices from commercial air transport effective at noon Eastern Time on October 15.

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News

Delta’s Joint Venture partner, Alitalia is implementing an upgrade to its airline reservation systems this weekend, from 2:00 pm EST on October 14, 2016 through October 15, 2016.

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Exception Policies

Dates of Impacted Travel: October 13 through October 14, 2016
Applicable to tickets issued on or before: October 10, 2016
Affected Area(s) to/from/through the following: Bermuda, BM (BDA)
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Network Updates

Delta will begin daily nonstop service from LAX to DCA on April 24, 2017. Flights will be operated using a Boeing 757-200 aircraft, making Delta the only airline to offer full flat-bed seats in First Class on this route.

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News

Further enhancing the Delta EdgeTM suite of benefits, Delta has raised the bar on the Corporate Traveler Experience with Priority Standby, a new Corporate Priority benefit for our Corporate Travelers.

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Exception Policies

Dates of Impacted Travel: October 6 through October 9, 2016
Applicable to tickets issued on or before: October 7, 2016
Affected Area(s) to/from/through the following: Brunswick, GA (BQK), Charleston, SC (CHS) , Fayetteville, NC (FAY), Jacksonville, NC (OAJ), Myrtle Beach, SC (MYR), New Bern, NC (EWN), Newport News, VA (PHF), Norfolk, VA (ORF), Raleigh/Durham, NC (RDU), Savannah, GA (SAV), Wilmington, NC (ILM)
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Exception Policies

Dates of Impacted Travel: October 8 through October 13, 2016
Applicable to tickets issued on or before: October 7, 2016
Affected Area(s) to/from/through the following: Athens, Greece (ATH)
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Exception Policies

Dates of Impacted Travel: October 6, 2016 through October 8, 2016
Applicable to tickets issued on or before: October 6, 2016
Affected Area(s) to/from/through the following: Daytona Beach, FL (DAB), Fort Lauderdale, FL (FLL), Gainesville, FL (GNV), Jacksonville, FL (JAX), Key West, FL (EYW), Melbourne, FL (MLB), Miami, FL (MIA), Orlando, FL (MCO), West Palm Beach, FL (PBI)
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Exception Policies

Dates of Impacted Travel: October 6 through October 9, 2016
Applicable to tickets issued on or before: October 4, 2016
Affected Area(s) to/from/through the following: Brunswick, GA (BQK) , Charleston, SC (CHS) , Fayetteville, NC (FAY), Jacksonville, NC (OAJ), Myrtle Beach, SC (MYR) , New Bern, NC (EWN), Raleigh/Durham, NC (RDU), Savannah, GA (SAV), Wilmington, NC (ILM)
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Exception Policies

Dates of Impacted Travel: October 3, 2016 through October 5, 2016
Applicable to tickets issued on or before: October 2, 2016
Affected Area(s) to/from/through the following: Fukuoka, Japan (FUK), Osaka, Japan (KIX)
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Exception Policies

Dates of Impacted Travel: October 6 through October 7, 2016
Applicable to tickets issued on or before: October 4, 2016
Affected Area(s) to/from/through the following: Daytona Beach, FL (DAB); Fort Lauderdale, FL (FLL) ; Jacksonville, FL (JAX) ; Key West, FL (EYW) ; Melbourne, FL (MLB); Miami, FL (MIA) ; Orlando, FL (MCO) ; West Palm Beach, FL (PBI)
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Exception Policies

Dates of Impacted Travel: October 3, 2016 through October 4, 2016
Applicable to tickets issued on or before: October 2, 2016
Affected Area(s) to/from/through the following: Fukuoka, Japan (FUK); Osaka, Japan (KIX)
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Exception Policies

Dates of Impacted Travel: October 2 through October 6, 2016
Applicable to tickets issued on or before: October 2
Affected Area(s) to/from/through the following: Kingston, Jamaica (KIN); Montego Bay, Jamaica (MBJ); Georgetown, Bahamas (GGT); Nassau, Bahamas (NAS); Port-au-Prince, Haiti (PAP); Providenciales, Turks and Caicos (PLS)
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Exception Policies

Dates of Impacted Travel: October 2 through October 4, 2016
Applicable to tickets issued on or before: September 30, 2016
Affected Area(s) to/from/through the following: Kingston, Jamaica (KIN), Montego Bay, Jamaica (MBJ)
All Exception Policies >

Policy Updates

Delta is updating the baggage embargo policy for passengers traveling to/from San Salvador, El Salvador (SAL) to begin on October 1, 2016, instead of November 16, 2016, for tickets issued on or after September 29, 2016.

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Network Updates

Delta is expanding service from New York and Boston to Europe in Summer 2017 with new service between Boston and Dublin and between New York and Lisbon, as well as returning service between New York and Berlin.

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Network Updates

Delta and joint venture partner Air France-KLM will enhance their existing partnership with India’s Jet Airways.

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Products & Services

Airline contracts have been a pain point for corporate travel managers. Launching Oct. 1, Legal-Easy, Delta’s contract simplification solution, sets out to change that, cutting contract length by 80 percent.

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Exception Policies

Dates of Impacted Travel: September 26, 2016 – September 27, 2016
Applicable to tickets issued on or before: September 25, 2016
Affected Area(s) to/from/through the following: Taipei, Taiwan (TPE)
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