News
The yearly ranking is determined by metrics such as delays, canceled flights, involuntary denied boarding and complaints. This is the third consecutive year Delta received the award.
Network Updates
Delta Air Lines will add 13 new daily nonstop flights to Miami International Airport from hubs and top corporate travel destinations around the U.S.
Exception Policies
| Date(s) of Impacted travel: | January 18, 2020 |
| Applicable to tickets issued on or before: | January 16, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 17, 2020 |
| Applicable to tickets issued on or before: | January 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 17, 2020 through January 18, 2020 |
| Applicable to tickets issued on or before: | January 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 13, 2020 through January 16, 2020 |
| Applicable to tickets issued on or before: | January 13, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 12, 2020 through January 14, 2020 |
| Applicable to tickets issued on or before: | January 12, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 11, 2020 through January 12, 2020 |
| Applicable to tickets issued on or before: | January 10, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 09, 2020 through January 12, 2020 |
| Applicable to tickets issued on or before: | January 09, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Beginning on January 13, 2020, bag drop at Los Angeles International Airport (LAX) will be accepted only at a customer's gated terminal.
Exception Policies
| Date(s) of Impacted travel: | January 07, 2020 through January 09, 2020 |
| Applicable to tickets issued on or before: | January 07, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Effective Jan. 6 – Sept. 15, 2020, Delta will switch to a hardstand operation – i.e. customers will board planeside via the ramp – at 11 gates for Delta Connection flights at Salt Lake City (SLC) airport.
News
Delta Air Lines has successfully acquired a 20 percent equity stake in LATAM Airlines Group S.A for approximately $1.9 billion.
Exception Policies
| Date(s) of Impacted travel: | December 28, 2019 through December 29, 2019 |
| Applicable to tickets issued on or before: | December 27, 2019 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta's service connects Colombia’s capital with New York City, home of the largest Colombian community outside the country.
Network Updates
In March 2020, Air France will restart nonstop service between Dallas-Ft. Worth and Paris-CDG and KLM will launch new service between Austin and Amsterdam.
Exception Policies
| Date(s) of Impacted travel: | December 19, 2019 |
| Applicable to tickets issued on or before: | December 18, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta Air Lines will move from the Beijing Capital International Airport (PEK) to the Beijing Daxing International Airport (PKX) in March 2020
Exception Policies
| Date(s) of Impacted travel: | December 17, 2019 |
| Applicable to tickets issued on or before: | December 12, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 10, 2019 through December 12, 2019 |
| Applicable to tickets issued on or before: | December 11, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 10, 2019 |
| Applicable to tickets issued on or before: | December 08, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Business Travel News has named Jeff Lobl, Delta's Managing Director - Global Distribution & Omnichannel Strategy, to its list of the 25 Most Influential People in Business Travel.
Exception Policies
| Date(s) of Impacted travel: | December 04, 2019 through December 05, 2019 |
| Applicable to tickets issued on or before: | December 04, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 04, 2019 |
| Applicable to tickets issued on or before: | December 03, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Important step begins to deliver benefits to customers with expanded connectivity to up to 51 destinations in South America.
Exception Policies
| Date(s) of Impacted travel: | December 03, 2019 through December 04, 2019 |
| Applicable to tickets issued on or before: | December 01, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 01, 2019 |
| Applicable to tickets issued on or before: | November 30, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 01, 2019 through December 02, 2019 |
| Applicable to tickets issued on or before: | November 29, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | November 30, 2019 |
| Applicable to tickets issued on or before: | November 29, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | December 05, 2019 through December 07, 2019 |
| Applicable to tickets issued on or before: | November 29, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | November 27, 2019 |
| Applicable to tickets issued on or before: | November 25, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | November 26, 2019 |
| Applicable to tickets issued on or before: | November 24, 2019 |
| Affected Area(s) to/from/through the following: | Denver, Colorado (DEN) |
News
Corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey for a record ninth consecutive year, again sweeping all 11 categories.
News
Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.
News
Effective November 13, 2019, a new interline revalidation program was activated between Delta (DL) and Virgin Atlantic (VS). This new process applies to revalidation transactions that occurred on/after November 13.
News
On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.
Exception Policies
| Date(s) of Impacted travel: | October 21, 2019 through November 10, 2019 |
| Applicable to tickets issued on or before: | November 07, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 21, 2019 through November 08, 2019 |
| Applicable to tickets issued on or before: | November 05, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.
News
Delta Premium Select is now available for purchase between Atlanta (ATL) and Santiago del Chile (SCL) for travel beginning February 5.
News
Delta teams have worked hard to collaborate with many of its partner airlines to ensure TSA Pre-Check enrolled customers have the indicator for the expedited security program printed on their boarding pass when exiting, entering or connecting in the U.S.
Exception Policies
| Date(s) of Impacted travel: | November 03, 2019 |
| Applicable to tickets issued on or before: | November 02, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 21, 2019 through November 05, 2019 |
| Applicable to tickets issued on or before: | October 30, 2019 |
| Affected Area(s) to/from/through the following: |
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News
Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.
Exception Policies
| Date(s) of Impacted travel: | October 29, 2019 through October 30, 2019 |
| Applicable to tickets issued on or before: | October 29, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 27, 2019 |
| Applicable to tickets issued on or before: | October 26, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 21, 2019 through October 30, 2019 |
| Applicable to tickets issued on or before: | October 25, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 21, 2019 through October 25, 2019 |
| Applicable to tickets issued on or before: | October 21, 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | October 18, 2019 |
| Applicable to tickets issued on or before: | October 16, 2019 |
| Affected Area(s) to/from/through the following: |
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1Based on December 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/20
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