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Exception Policy

Coronavirus Situation – Change Fee– Bulletin 3   

TRAVEL EXCEPTION POLICY ADVISORY         Coronavirus Situation – Change Fee– Bulletin 3                    
 BULLETIN 3                                                           ISSUED: March 25, 2020 10:50 AM ET

Applies for tickets issued between March 1, 2020 and April 15, 2020

Unlimited change fee waivers permitted provided original ticket was purchased between March 1, 2020 – April 15, 2020. Use waiver code below for each ticket reissue. 

Delta Air Lines is extending its waiver to protect customers purchasing tickets between March 1, 2020 and April 15, 2020, for future travel to any destination, due to the Coronavirus situation.

Issued On:                                       DL 006 Ticket Stock

Applicable to Travel On:  Delta-Marketed/Delta-Operated flights or all Delta Marketed Flights

Future Travel Permitted:  March 1, 2020 – March 12, 2021

Affected Area(s) To/From/Through the following cities:

  • Tickets issued between March 1 and April 15, 2020, for any destination

Applicable Dates

New travel must originate on or before:                             March 12, 2021

New travel must be rebooked no later than:                     March 12, 2021

Ticket must be reissued on or before:                                 March 12, 2021

Event Waiver Codes:

  • Cabin to Cabin or Class to Class: N/A
  • Use Waiver code D9V2P to waive change fee only or Origin and Destination, provided:
    • New itinerary is rebooked/ticketed within all parameters of this policy
    • New itinerary is priced at current applicable fares and rules

Required Documentation for Reissue

**Attention all GDS Users: PNR Documentation requirements now vary by GDS. Please review procedures below. **

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

  • If applying Rapid Reprice:
    • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
    • It is no longer necessary to document the PNR with an OSI message
  • If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

  • Waiver code placement:
    • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
    • If another ticket designator is being used, place the waiver code in the tour code box
    • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
  • PNR must be documented with the following OSI message:
    • OSI DL CHANGES PER CORONAVIRUS SIT CHG FEE 02MAR20

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  2. The first departure flight is more than 3 hours away
  3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance.
  4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC). - PLEASE NOTE: THIS RULE DOES NOT APPLY TO THIS WAIVER.
  5. Tickets can only be reissued by the agency that originally issued the ticket
  6. Bulk/Net Fare tickets must be referred to original issuing agent
  7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

Future Travel Rebooking Options

  • Customers who rebook their travel to begin on/before March 12, 2021, and reissue their ticket on/before March 12, 2021, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted above.

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary. To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI (where required by GDS) below and the applicable change fee waiver code is applied as noted in the waiver section below.

Please note: For tickets reissued after March 12, 2021, change fees will apply.

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on the Delta Professional Travel Agency website and delta.com. Please check these sources frequently for the most up to date information or contact Delta Sales Support or Delta Reservations  for assistance.

Delta encourages all customers to check flight and gate status  prior to leaving for the airport.

Delta’s Travel Exception Policy may change at any time without advance notice.

AIR FRANCE

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

Please note: A login is required to access this information.

To find current flight changes and rebooking instructions on www.AgentConnect.biz, from the top of the Home Page:

Select “News & Promotions" > "Schedule Changes" > “Instructions”

For additional assistance with rebooking, travel agents may call Global Sales Support or Air France Reservations in the US at 800-446-9708 in Canada at 800 363 5505 in Canada or go to airfrance.com to view contacts for Air France Reservations in other countries.

KLM

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

Please note: A login is required to access this information.

To find current flight changes and rebooking instructions on www.AgentConnect.biz, from the top of the Home Page:

Select “News & Promotions" > "Schedule Changes" > “KLM” >”KL OCC Rebook Policies”

If you do not find the policy in the KL OCC Rebooking Policies section, use the “Back” key and select > “Flight Disruptions (klm.com)”

For additional assistance with rebooking, travel agents may call Global Sales Support or go to klm.com and select “Contacts” from the Home page to view contacts for KLM Reservations in other countries.

ALITALIA

Travel agents may visit Alitalia’s agency site for the most up to date information.

VIRGIN ATLANTIC

Travel agents may visit Virgin Atlantic’s vsflyinghub website for the most up to date VSbulletin information.

VIRGIN AUSTRALIA

Travel agents may visit Virgin Australia’s agency site for the most up to date information.

 
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