Exception Policy

Coronavirus Testing Requirements – Bulletin 1   


Coronavirus Testing Requirements – Bulletin 1   

ISSUED:  January 12, 2021       6:50 PM ET

Applies for tickets issued on or before January 12, 2021

Please note: Effective on January 1, 2021, the suspension to exempt collection of the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) issued as part of the CARES Act has expired. Any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies. Travel agents will need to reprice the itinerary and collect the current US and ZP taxes, if applicable. 

Delta Air Lines is offering a waiver that will waive any additional fare collection for customers who may want to return to the United States early, due to new Coronavirus testing requirements introduced for travel into the United States.

Issued On:                          DL 006 Ticket Stock

Applicable to Travel On:  Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated

Date of Impacted Travel:  January 12 – February 9, 2021

Affected Area(s) To/From/Through the following cities:

  • All International Destinations to the United States

Please note: Travel between the United States and the U.S. Virgin Islands or Puerto Rico is considered domestic travel, and the recent CDC guidance does not apply. However, travelers should check local government travel regulations for these destinations.

Applicable Dates

New travel must originate on or before:                             January 25, 2021

New travel must be rebooked no later than:                      January 25, 2021

Ticket must be reissued on or before:                                  January 25, 2021

Event Waiver Codes:

  • Use Waiver code C2E9R for rebooking cabin to cabin
    • To waive any additional fare collection

Required Documentation for Reissue

**Attention all GDS Users: PNR Documentation requirements now vary by GDS. Please review procedures below. **

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

  • If applying Rapid Reprice:
    • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
    • It is no longer necessary to document the PNR with an OSI message
  • If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

  • Waiver code placement:
    • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
    • If another ticket designator is being used, place the waiver code in the tour code box
    • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
  • PNR must be documented with the following OSI message:

Please Note: DL/AM/AF/KL/KE/VS travel exception policies may vary between carriers due to local operational circumstances and limitations (Aeromexico, Air France, KLM, Korean Air and Virgin Atlantic information is located at the end of this document).

 Policy Information

Travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  2. The first departure flight is more than 3 hours away
  3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance
  4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  5. Tickets can only be reissued by the agency that originally issued the ticket
  6. Bulk/Net Fare tickets must be referred to original issuing agent
  7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates January 12, 2021 through January 25, 2021, book in same class if available. If same class is not available, ok to rebook in the next class available up to and including Y class for main cabin fares, or the highest available class for premium fares/cabins,  P class for Premium Economy fares, F class for First Class fares and J class for Delta One® fares (cabin to cabin), if necessary.

  • Fare differences will be waived provided the ticket is reissued on or before January 25, 2021. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket on/before January 25, 2021, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after January 25, 2021, and are able to reissue no later than January 25, 2021, may be subject to any applicable additional fare for their new itinerary.


Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.


If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:


Travel agents may also utilize the Travel Agent Travel Exception Policy Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on the Delta Professional Travel Agency website and delta.com. Please check these sources frequently for the most up to date information or contact Delta Sales Support or Delta Reservations   for assistance.

Delta’s Travel Exception Policy may change at any time without advance notice.

Partner Information

Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:

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