Delta Introduces SkyTeam Rebooking for Agents to Assist Customers Across 19 Airlines
Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey. Here is how the change benefits customers. Previously, Delta agents would have needed to contact the partner airline. Now, the first agent can access, rebook and reissue tickets for customers flying with any of SkyTeam’s 18 other members, in a matter of minutes, creating a seamless connecting travel experience at over 70 airports across the globe.
“The introduction of this industry leading service is another example of Delta and SkyTeam working together to support our customers throughout their journey and improving the travel experience in the rare event that things go wrong,” said Steve Sear, Delta’s President – International and Executive Vice President – Global Sales. “Our trained frontline agents can now seamlessly assist customers traveling on SkyTeam partner airlines worldwide.”
The system has been phased in by region, with North America the last stage in the rollout. The feature is now available across all of SkyTeam’s 19 members and is offered at over 70 airports, with the rollout continuing throughout the year to 100 airports which includes all of Delta’s hubs and top five partner hubs – London-Heathrow, Mexico City, Paris-CDG, Rome and Seoul.
SkyTeam is the first airline alliance to introduce a technical solution that enables access to passenger itineraries across multiple global reservations systems when customers face travel disruption. Customers can go to any Delta or any servicing SkyTeam members’ ticket desk up to 48 hours before departure to be rerouted onto the next available SkyTeam flight.