Changes to Virgin Atlantic's Complimentary Ground Transportation Offering   

Effective July 1, Virgin Atlantic will no longer offer complimentary ground transfers* as part of their Upper Class services. As the habits of customers change and the demand for complimentary ground transfer continues to decrease, Virgin Atlantic has made the decision to change this service.

  • For flight bookings made on or after July 1, 2020 complimentary ground transfers* will no longer be offered as part of the Upper Class service

  • Customers booking in J, C, D class who book a flight before July 1, 2020 have until their travel date to book their complimentary ground transport

  • All current bookings will be honored 

  • Customers traveling in any cabin can book a chauffeur car at a preferential Virgin Atlantic rate

All customers traveling in Upper Class and Delta One arriving at Heathrow, whether by personal vehicle, taxi or pre-booked chauffeur car, will still have full access to Virgin Atlantic’s exclusive Upper Class Wing drive-thru experience. There’s no need for customers to register, they can just arrive and will be welcomed upon arrival. 

* includes chauffeur cars, limobikes and Heathrow and Gatwick Express tickets.

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