Delta Responds to Coronavirus (COVID-19) Outbreak

NEWS: MARCH 02, 2020

Delta Responds to Coronavirus (COVID-19) Outbreak

Nothing is more important to us than your safety. As concerns continue about the coronavirus, we are doing everything we can to ensure the safety and security of you, our customers, and of our employees.

Delta maintains an ongoing relationship with the Centers for Disease Control and Prevention and the World Health Organization, the world's foremost experts on communicable diseases. During periods of acute concern we stay in constant contact with these partners, as well as health officials in the affected areas.

We have adjusted travel schedules, waived change fees for affected destinations and are working with customers to adjust travel plans, using relationships with other airlines when needed.

We understand you may have questions about your travel plans. Please see the information below, which may give you the information you need. If you still have questions, consider direct messaging us on Twitter @Delta or by clicking the “Message Us” button in the “Contact Us” section of our Need Help page, as call wait times could be longer than normal.

Here is the latest:

CHANGES TO OUR FLYING (UPDATED MARCH 2)

Delta service between the U.S. and Shanghai and Beijing has been suspended until April 30 after travel restrictions announced by U.S. Health and Human Services.

On Feb. 26, we announced a reduction of our service between the U.S. and Seoul, South Korea. The move followed guidance from CDC recommending travelers avoid nonessential travel to Seoul.

On March 1, we announced a temporary suspension of our daily flight between New York – John F. Kennedy International Airport (JFK) and Milan Malpensa Airport (MXP) effective March 2-3. Service to and from Milan will resume starting on May 1 and May 2, respectively.

Delta's summer seasonal service between JFK and Venice, previously scheduled to begin April 1, will now begin May 1.

WAIVING CHANGE FEES

We are allowing customers to make a one-time change to travel plans without a fee if your plans include these cities:

Shanghai and Beijing, China – through April 30. Details here.
Seoul, South Korea – through April 30. Details here.
All locations in Italy, including Bologna, Milan, Rome, Turin and Venice – through April 30. Details here.

We made these changes after receiving updated CDC guidance regarding travel to these locations. Read CDC’s travel health notices here.

OPTIONS FOR RESCHEDULING

If your travel plans have been affected, go to the My Trips section of delta.com to review and understand your options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. Read much more information on rescheduling options here.

CLEANING OUR AIRCRAFT (UPDATED FEB. 29)

We have consulted with the CDC, WHO and other health organizations to ensure we follow, and in many cases exceed, their guidance on health precautions related to coronavirus. Our aircraft cleaning teams are trained to meet Delta’s high cleanliness standards to provide our customers with a safe and comfortable experience. Delta uses an EPA-registered disinfectant on all flights which is rated to combat many communicable diseases.

In February, we began deploying a fogging technique with a highly effective, EPA-registered disinfectant on flights arriving in our U.S. gateways from Asia – Atlanta, Detroit, Honolulu, Los Angeles, Minneapolis/St. Paul, Portland and Seattle. Fogging procedures are being performed on all trans-Pacific flights arriving into the U.S. We are working rapidly and have sourced additional machines to expand fogging to inbound international flights, prioritizing trans-Atlantic inbound flights from markets with reported coronavirus cases. Fogging procedures on all inbound Italy flights to New York-JFK and Atlanta began on Feb 29. Read a detailed explanation of Delta’s measures to clean our aircraft here.

WHAT TO EXPECT WHEN FLYING INTERNATIONALLY

Before boarding a flight to the U.S., all customers will be asked if they have visited mainland China (excluding Hong Kong and Macau) within the past 14 days, in accordance with applicable regulations. If the answer is yes, you must enter the U.S. through one of 11 approved airports for a health screening and possible restrictions.

Foreign nationals who have traveled to mainland China (excluding Hong Kong and Macau) within the last 14 days will be denied permission to enter the U.S. and will not be boarded.

WHERE TO LEARN MORE

CDC’s website contains coronavirus travel alerts, news updates, tips on staying safe and much more. Read more.
The International Air Transport Association is publishing regular updates to travel restrictions, which Delta is sharing with customers. Read more.