Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.  After logging in, navigate to Sales & Support, Forms & Quotes, and Refunds to access the form. Please see Air France KLM Global Coronavirus-related Rebooking Policy  for more information on their travel policy and process details located on AgentConnect.biz.   

  
AgentConnect.biz Website Registration   

Please visit Agentconnect.biz for the most up to date information on Air France and KLM policies, network, and news. An active IATA code and a professional e-mail address is required for AgentConnect.biz enrollment. It is important to only use the first seven digits of your IATA code when filling out the enrollment form (the last digit is not required), and a second IATA code is not required.