Delta Deploys Dedicated Cleanliness 'Eyes and Ears' at US airports
Delta’s Global Cleanliness division, which launched in June 2020 to further innovate and elevate our cleanliness standards, is deepening its presence across the company this month as a new team of clean ambassadors is deployed across U.S. airports.
These coordinators will serve as Global Cleanliness champions among their airport teams, ensuring a consistently safe and sanitized experience across our facilities and aircraft for employees and customers alike. Delta expects this team to grow to nearly 100 employees in more than 55 airports by spring.
“Operationalizing our Global Cleanliness organization with a team of in-airport clean coordinators is a significant step forward as we manage our ongoing cleanliness efforts across the system,” said Mike Medeiros, V.P. – Global Cleanliness. “This team will serve as dedicated eyes and ears at our airports, advising employees and partners, answering questions from customers and bringing a focus and a rigor to cleanliness that will give customers even more confidence in their choice to fly with Delta.”
The ambassadors will oversee a strict quality assurance program, developed with input from Delta’s partners at Mayo Clinic, Emory and RB, the makers of Lysol. The program will include a regular audit of our cleaning processes and procedures with technology and tools, including ATP testing devices that are used to swab surfaces in hospitals and restaurants. These devices will help Delta teams spot-check 20 highest-touch surfaces in the airport and onboard – think seatbelt latches, window shade handles and podium counters at the gate – to further guarantee our cleaning efforts are consistently meeting the highest standards possible.
Soon after the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for the airline and our industry. The Global Cleanliness organization is one of the unique ways Delta continued to innovate on cleanliness as part of the layers of protection offered to customers. In recent months, the team has led efforts to install onboard hand sanitizer stations and antimicrobial lighting; provisioned Lysol Disinfecting Wipes to clean customer-facing areas at airports and on aircraft; and worked with TSA to ensure checkpoint cleanliness in airports nationwide and roll out antimicrobial bins to screening lanes at select Delta hubs.
Delta is committed to the health and safety of its customers and employees, which is why the airline has put in place more than 100 measures to ensure a safe travel experience, including:
- The only U.S. airline to block middle seats and limit onboard capacity for flights departing now through March 30, 2021
- Using industrial-grade HEPA filters that extract more than 99.99% of particles, including viruses
- A comprehensive employee COVID-19 testing program
Visit delta.com to learn more about the Delta CareStandard.