Coronavirus Situation- Corporate Exception

_{Confidential – For internal TMC use only.
This exception is applicable to contracted corporate and MSA accounts.} 
 

Coronavirus Situation – Corporate Exception

To provide our corporate partners with greater flexibility for tickets affected by the COVID-19 outbreak, Delta (006), Air France (057), KLM (074), Aeromexico (139) and Virgin Atlantic (932) are waiving the change fee and the name change fee for qualifying tickets. Please see each carrier’s respective policy below.

Delta  

Applies for tickets issued on or before April 17, 2020

Issued on:                                           DL 006  

Applicable:  This exception is applicable to contracted corporate and MSA accounts. Qualifying tickets need to be issued with a valid                               corporate ticket designator beginning with an “X” or “C”.

Dates of Impacted Travel:               U.S. 50 Domestic: March 1, 2020 – September 30, 2020

                                                               International: February 25, 2020 – September 30, 2020

Affected Areas:                                  For DL 006 Ticket Stock- Delta Systemwide (includes all domestic and international destinations)

Waiver Code:                                    No waiver code is required provided both conditions below are met:

• Original ticket was booked for travel between February 25, 2020 and September 30, 2020 for international travel, or ticket was booked for travel between March 1, 2020 and September 30, 2020 for U.S.  50 domestic travel
• New ticket is issued with a corporate ticket designator (beginning with an “X” or a “C”) placed in the ticket designator box
   

New travel must be completed by:                    September 30, 2022

New travel must be rebooked no later than:   September 30, 2022

Ticket must be reissued on or before:               September 30, 2022

Required Documentation:  New ticket must be issued with a valid corporate ticket designator. The designator must begin with an “X” or a                                                          “C” and must be entered in the ticket designator field on the ticket to avoid a debit memo.

Additional Notes:

• Travel must be completed by September 30, 2022
• Tickets must be rebooked/reissued by September 30, 2022
• New itinerary will need to be priced at current fares and any difference in fare will need to be collected; if the new fare is lower, no residual value
• When the above criteria are followed, both the change fee and the name change fee will be waived
• Only one change is permitted under this policy without a change fee (Administrative Service Charge) and without collecting the name change fee

Virgin Atlantic

Applies for tickets issued on or before April 27, 2020.

Issued on:                                           VS 932 Ticket Stock

Applicable: This exception is applicable to contracted corporate and MSA accounts. Qualifying tickets need to be issued with a valid corporate ticket designator beginning with an “X” or “C”.

Dates of Impacted Travel:            March 1, 2020 – December 31, 2020

Affected Areas:                                U.S. PoS only

Waiver Code:                                    No waiver code is required provided both conditions below are met:

• Original ticket was booked for travel between March 1, 2020 and December 31, 2020
• New ticket is issued with a corporate ticket designator (beginning with an “X” or a “C”) placed in the ticket designator box

New travel must be completed by:                         May 31, 2022

New travel must be rebooked no later than:        May 31, 2022

Ticket must be reissued on or before:                    May 31, 2022

Required Documentation: New ticket must be issued with a valid corporate ticket designator. The designator must begin with an “X” or a “C” and must be entered in the ticket designator field on the ticket to avoid a debit memo.

Additional Notes:

• Travel must be completed May 31, 2022
• Tickets must be rebooked/reissued by May 31, 2022
• New itinerary will need to be priced at current fares and any difference in fare will need to be collected; if the new fare is lower, no residual value
• When the above criteria are followed, both the change fee and the name change fee will be waived
• Only one change is permitted under this policy without a change fee (Administrative Service Charge) and without collecting the name change fee.
• VS reserves the right to limit the corporate name change waivers to their currently valid and applicable rebook policy ticketing and travel date limitations. The dates noted above may not be the most current; please refer to vsflyinghub to verify that your booking is within VS’s current policy.  

Air France and KLM

Effective April 24, 2020, please reference AgentConnect.biz for full details on the Air France and KLM Corporate Name Change Policy. 

News & promotions > Commercial news > Updated Air France-KLM Corporate Name Change Policy

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Aeromexico

Effective April 27, 2020, please reference the Aeromexico website for full details on Aeromexico’s Flexibility for Name Changes on Corporate Tickets.