BACK TO POLICY LIBRARY

Cancellation and Change Fee Policy   

Delta Air Lines will assess a fee for all voluntary rerouting or cancellations for most advance purchase fares. It is the travel agency’s responsibility to inform its customers/ticketed travelers of additional
fare collections, restrictions and fees associated with these changes.

Please refer to the individual fare rules in the GDS for the full cancellation and change fee restrictions or for any possible exceptions.

NOTE: Fees on refundable tickets for excursion fares will apply even if the GDS failed to print a cancellation or change fee message in the endorsement box of the ticket.

Involuntary Rerouting (Irregular Operations) – schedule impact within 72 hours of travel

When an Irregular operations event occurs, travel agents may follow Delta's Irregular Operations Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.

Involuntary Rerouting (Schedule Change) – schedule impact beyond 72 hours of travel

Delta Air Lines will do everything possible to reaccommodate our mutual customers on alternate flights. When necessary, travel agents may follow Delta's Schedule Change Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.