Cancellation and Change Fee Policy
It is the travel agency’s responsibility to inform its customers/ticketed travelers of additional fare collections, restrictions and/or fees associated with a cancellation or change to a reservation.
Please refer to the individual fare rules in the GDS to determine if there are any cancellation and/or change fee restrictions or for any possible exceptions.
NOTE: Fees on refundable tickets for excursion fares will apply even if the GDS failed to print a cancellation or change fee message in the endorsement box of the ticket.
Involuntary Rerouting (Irregular Operations) – schedule impact within 72 hours of travel
When an Irregular operations event occurs, travel agents may follow Delta's Irregular Operations Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.
Involuntary Rerouting (Schedule Change) – schedule impact beyond 72 hours of travel
Delta Air Lines will do everything possible to reaccommodate our mutual customers on alternate flights. When necessary, travel agents may follow Delta's Schedule Change Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.