Basic Economy (BE) Cancellation Charge Exception   

Effective Date:                  December 9, 2021

Delta Air Lines has issued a waiver code to provide customers with additional flexibility when purchasing a Basic Economy (BE) fare. This waiver allows customers to apply a wholly unused BE ticket toward the purchase of a new reservation (either another Basic Economy fare or a fare in the Main Cabin or a Premium Fare) less a Cancellation Charge.

To qualify, the reservation associated with the original BE ticket must be canceled prior to departure; failure to do so will result in forfeiture of the full value of the ticket.

Applicability
  • Applies to existing tickets issued between May 1, 2021 and December 8, 2021 with a BE fare on DL 006 ticket stock, booked for travel on/after January 1, 2022
  • Applies to new tickets issued on/after December 9, 2021 with a BE fare on DL 006 ticket stock, booked for travel on/after January 1, 2022
  • Applies to wholly unused tickets
    • Ticket validity on the original ticket must still be met
Reissue Guidelines
  • The value of an unused BE ticket may be applied toward another Basic Economy fare or a fare in the Main Cabin or a Premium Fare less the Cancellation Charge
  • The Cancellation Charge must be collected at time of reissue and noted as a penalty in the exchange transaction
    • Please refer to the fare rule to determine the Cancellation Charge amount
  • Add-collect any difference in fare; if the new fare is lower in value, a voucher may be issued for the residual value
    • U.S.-based travel agencies that settle through Airline Reporting Corporation (ARC) may issue a residual value MCO
    • Travel agencies that report via Billing & Settlement Plan (BSP) must contact Delta for all Residual Value Non-Refundable transactions; please contact Global Sales Support or Delta Reservations for assistance
  • When reissuing the ticket, enter the waiver code 5AI4O in the ticket designator box on the new ticket
    • If there is an existing ticket designator, place the waiver code in the tour code box
    • If both the ticket designator and tour code boxes are being used, then place the waiver code in the first position of the endorsement box
  • Failure to deduct the Cancellation Charge and/or include the waiver code on the ticket as noted above may result in a debit memo for failing to properly document the ticket
  • The original non-refundable value carries over to the new ticket; note this amount in the endorsement box
 
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