Delta’s Air+Rail Program   

Delta’s Air + Rail program offers fast, seamless connections between Amsterdam (AMS), Brussels (ZYR) and Antwerp (ZWE), in partnership with AccessRail, operated by Thalys Trains. Through the interconnected European rail infrastructure, customers can easily transfer between the plane and the train at Amsterdam Airport Schiphol.

AccesRail is a technology platform that acts on behalf of 25+ train, bus and ferry operators worldwide, using the airline code 9B.

Booking
  • Train segments must be booked in conjunction with an international flight segment
  • Two cabins are offered: Premium and Standard 
    • Customers booked in DeltaOne will travel in the Premium cabin on the train segment
    • All other cabins will travel in the Standard cabin on the train segment

Travel Agents must disclose that travel will be on a train and the train operator. For example, "AccesRail train number 7000 is operated by Thalys” 

Please note: Delta’s Air + Rail program is an interline agreement and not a codeshare. When checking for availability or schedules, Travel Agents will need to us an entry that includes “Other Airlines” or “OA” to display availability that includes both the DL and 9B flights.

Changes to Reservation/Ticket

Voluntary Changes

Check the fare rule of the fare purchased, to determine if a voluntary change is allowed.

Involuntary Changes (Schedule Change, IROP, etc.)

Q: What happens if a customer's flight is delayed, and they miss their train?

A: Their train ticket is valid for 72 hours after the departure time on your train ticket. If they miss their scheduled train, they can go to the NS Service Desk in the train station and a customer service representative will revalidate their ticket or onboard by the conductor.  Neither a Travel Agency nor Delta needs to reissue the ticket.

Q: What happens if a customer's train is delayed, and they miss their flight?

A: Customers may contact their Travel Agent to have their reservation changed in advance or wait until they arrive at AMS and the airport staff at AMS can rebook their flight.

Q: What happens if there's a schedule change on an Air+Rail itinerary?

A: Train operators have significantly fewer schedule changes than our other airline partners. Follow normal schedule change handling guidelines for Air+Rail itineraries. 

Refunds

Check the fare rule of the fare purchased, to determine if a refund is allowed.

Baggage
  • Standard Delta baggage rules apply 
  • Customers are responsible for the transfer of luggage between the train and the airport 

For complete baggage rules, visit Travelling with Luggage on the Thalys website.

Check-In Process
  • Customers will be able to check-in online for both their train and air segments. 
  • Customers will be directed to Check-in (accesrail.com) using their confirmation number for their train segment up to 72H prior to departure.
Seats

Seats will be assigned during check-in for Thalys-operated trains.

Infants and Minors
  • No train ticket is required for infants
  • All minors (children under the age of 18), whether accompanied or not, travel under the responsibility of their parents (or guardians or other persons whom the parents have authorized to accompany them)
  • To cross any national border, parents or guardians must make sure that the children have the necessary documents in their possession
  • Please note that Thalys does not allow children under the age of 12 to travel alone

For additional details, visit Travelling with children on the Thalys website.

Animals

AVIH

​​AVIH are not permitted on Air+Rail itineraries.

PETC

​Pets in Cabin are permitted on Air+Rail itineraries operated by Thalys as follows:

  • ​Small dogs and cats weighing less than 6 kg may travel free of charge on the train, provided they travel in a kennel with maximum dimensions 45 cm x 30 cm x 25 cm  ​
  • For dogs that do not fit in a cage/container, a ticket with a specific "dog" fare (single price of €30) must be purchased for them to be allowed on board 
  • Such dogs are allowed in the coaches provided they are carried on the passenger’s lap or on the floor, held on a leash and sufficiently muzzled so as not to disturb other passengers
  • To buy a ticket at the dog fare, please address the Train Manager directly 
  • Guide dogs and assistance dogs are always allowed to travel free of charge 

Global Sales Support Associates and Delta Reservation Specialists are not able to request the PETC SSR on the train segment in the PNR.

Please note: Animals, except for guide and assistance dogs, are not allowed to travel on Thalys Snow and Sun trains.

For additional details, visit Travelling with Pets on the Thalys website. 

Service Animals

​​Trained service animals are permitted on Air+Rail itineraries. 

Global Sales Support Associates and Delta Reservation Specialists will not be able to add the SVAN SSR to the train segment in the PNR. Customers can alert the train operator by using the Assistance Request Form and advising that “they are traveling with a service animal” in the free format box in the “Extra” section of the form.

Customers with Disabilities

Customers needing special assistance on Air+Rail itineraries operated by Thalys must reach out to the train operator using the Assistance Request Form at least 48H prior to departure to arrange services.

Wheelchairs

Customers may bring their manual or electric wheelchairs on board the Thalys train. Customers traveling with a wheelchair must advise the train operator at least 48H in advance of travel using the Assistance Request Form​.

Please note: Disability-related SSRs from the PNR will not transfer to the train operator. 

For additional details, visit Travellers with reduced mobility on the Thalys website.

Miscellaneous

FLIFO - Train Status

Thalys Train Timetables​

Loyalty
  • SkyMiles members cannot earn or redeem miles on train segments 
  • Customers with a Thalys loyalty card will not be able to accrue or redeem mileage through Delta's Air+Rail program
Additional Resources

For additional information, visit the Thalys website.

In North America:

AccesRail has a Help Desk available via phone and email that can help with all train-related questions.

(514) 733-4962 or (866) 817-6383
info@accesrail.com

Monday – Friday - 8:30AM - 4:30PM EST

Please note
:
AccesRail cannot help with issuing or reissuing tickets.

In Europe:

  • For a purchase or request for information about our timetables and fares, our agents are available per phone +32 70 66 77 88 (0,30 €/min) 7d/week from 7 a.m. to 10 p.m.
  • Also contact us via Social Media on Twitter and Messenger

Contact Thalys | Thalys

​​Air France and KLM – Train Service from AMS

Visit AgentConnect.biz for complete details regarding train service from Amsterdam connecting to/from AF and KL flights.

FAQs​​

Q: How will a Travel Agent recognize train segments​​?

A: Travel Agents will be able to recognize train segments by the carrier information; eligible train segments will be marketed by 9B (AccesRail), operated by Thalys. Additionally, the equipment indicator will be TRN for train segments.

Q: Are the train tickets flexible if the flight is delayed?

A: Yes, the train ticket is flexible and can be used on the train service that day.  Customers will need to have the train ticket re-validated by a train ticket counter representative or onboard by the conductor.

Q: Will customers be able to buy a standalone train ticket through Delta?

A: No, customers will only be able to purchase a train ticket in conjunction with an international flight. Air + Rail fares are sold as through fares between the US and Europe.

Q: Will it be difficult for customers to find the train station in the airport?

A: No, the train station at Amsterdam Schiphol Airport is in the central plaza of the airport with clear signage in both Dutch and English.  There are also help desks, with English speaking staff, where customers can obtain information about the rail service. 

Q: How regular are the Thalys Trains between Amsterdam and Brussels (ZYR); Antwerp (ZWE)?

A: The trains run every 2 hours, but that schedule is subject to change.

Q: What is the connection time from Air to Rail and vice versa?

A:

  • The minimum connecting time for train to flight is 90 minutes, to allow for additional time to check-in at the airport and go through security
  • The minimum connecting time for flight to train is 60 minutes

Q: Will customers need to collect their bags?

A: Yes, customers will need to collect their baggage from the airport and take them with them for the train.

Q: Will the ticket indicate which class/carriage customers should board?

A: Yes, the class of travel and the carriage will be clearly shown on the ticket.  If a Delta customer is traveling in Delta One, they will be in a Premium Class carriage and if the customer is traveling in DPS, Delta Comfort+ and Main Cabin they will be in a Standard Class carriage.

Q: Will customers be able to check-in online for Air+Rail tickets?

A: Yes, customers will be able to check-in online for both their train and air segments. Customers will be directed to Check-in (accesrail.com) to check-in for their train segment up to 72H prior to departure and check-in for the air segment will be the same as any other Delta flight.

Q: Will seats be reserved?

A: Yes, customers will be able to select and reserve a seat during the check-in process on AccessRail.com.

Q: Will Delta SkyMiles members be able to earn miles on the train?

A: Delta's SkyMiles members will be able to earn miles on the Air part of their Air+Rail ticket but not on the rail portion of the service.

Q: Will Delta SkyMiles members be able to redeem miles on Air+Rail itineraries?

A: No, customers will not be able to redeem miles on itineraries involving train segments.

Q: Will Thalys Train Loyalty members accrue mileage points by using this service?

A: Customers with a Thalys loyalty card will not be able to accrue mileage through Delta's Air+Rail program.

Q: How can a Travel Agent contact AccesRail?

A: 
In North America:

AccesRail has a Help Desk available via phone and email that can help with all train-related questions. Please note that AccesRail cannot help with issuing or reissuing tickets.

(514) 733-4962 or (866) 817-6383
info@accesrail.com

Monday – Friday - 8:30AM - 4:30PM EST

In Europe:

  • For a purchase or request for information about our timetables and fares, our agents are available per phone +32 70 66 77 88 (0,30 €/min) 7d/week from 7 a.m. to 10 p.m.
  • Also contact us via Social Media on Twitter and Messenger

Contact Thalys | Thalys

 



 
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