Unaccompanied Minor (UMNR) Service    Updated December 18, 2017

Woman and child sitting in Delta Comfort+

General

The following guidelines apply to worldwide travel on Delta and Delta Connection carriers. For information regarding our joint venture partners' Air France and KLM Unaccompanied Minor policy, visit agentconnect.biz.

Please note: Delta will not accept a UMNR request if the itinerary does not include a flight operated by Delta, Air France and/or KLM. Delta may not accept UMNR requests on itineraries that include other airlines (OAL) even if the itinerary includes a Delta-operated flight. This restriction applies to all itineraries ticketed on Delta 006 ticket stock, including tickets issued using SkyMiles.

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Unaccompanied Minor - Special Services

Delta provides special services for children who are flying by themselves. Children 5-14 years of age traveling without an adult (18 years plus) are considered an Unaccompanied Minor (UMNR) and must participate in the UMNR program.

Unaccompanied Minor (UMNR) service is mandatory for ages 5-14. Children ages 15-17 are not required to have unaccompanied service; however, we will provide the service if requested. The UMNR service fee will apply.

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Delta's Dedicated UMNR Phone Number

To better serve Unaccompanied Minors (UMNRs) traveling on Delta flights, Delta launched a dedicated Unaccompanied Minor phone number to assist with UNMRs. The dedicated phone number is 800-325-8847 and may be used by travel agents or customers who have questions regarding Delta’s UMNR program.

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Contact Delta for Assistance

It is important that the UMNR is identified in the PNR prior to departure. If a passenger’s Secure Flight Passenger Data (SFPD) indicates, by the date of birth, that the traveler is a minor, and the minor is traveling alone, Delta requires additional UMNR information be entered in the PNR.  To provide the best service possible, when making UMNR reservations, travel agents in the U.S. 50, Canada, Buam, Puerto Rico or the U.S. Virgin Islands may call the new UMNR designated phone number noted above. All other locations should contact Delta Reservations if they need assistance with the UMNR PNR.

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Unaccompanied Minor Tracking

Delta implemented new barcoded wristbands that will be scanned at important points of our Unaccompanied Minor's journey. Scan events support Delta's Unaccompanied Minors policy and are part of a larger effort that will eventually allow customers to have added visibility to their unaccompanied minor’s location while traveling with Delta.

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Unaccompanied Minor Policy Guidelines

The following guidelines apply to worldwide travel on Delta and Delta Connection carriers except as noted below.

Rules for our JV partners are addressed in the below links.

Unaccompanied Minor Age/Routing Restrictions
 

Unaccompanied Minor – Age (UMNR)

Routing Restrictions

 

4 years of age and younger

Not permitted to travel alone. Must be accompanied by a passenger at least 18 years of age.

5-7 Enrolled in UMNR Program

Routings Permitted

  • Non-stop domestic and international flights operated by Delta, Delta Connection, Air France or KLM.
  • Last non-stop flight of the night if deparing before 8:59 p.m. and less than 2 hour flight time.
  • Non-stop flights to/from Alaska or Hawaii, including red-eye flights if no other flight option exists. If non red-eye flights exist, the UMNR may not be booked on the red-eye flights.
  • Through flights (change of equipment not permitted).

Routings Not Permitted

  • Connecting itineraries
  • Any flight not operated by Delta, Delta Connection, Air France or KLM
  • Domestic (Within the U.S. 50, or between the U.S. 50 and U.S. Virgin Islands or Puerto Rico) red-eye flights longer than 2 hours in duration departing between 9 p.m. and 5 a.m.

Exceptions

  • Permitted on non-stop red-eye flights meeting the following conditions:
    • Departing to/from Alaska or Hawaii*
    • International non-stop flights

*Alaska and Hawaii: If there are earlier, qualifying flights in these markets, the earlier flights must be booked.

  Example:  HNL-LAX
     1   1212   HNLLAX  838P  500A¥1             
     2   1150   HNLLAX  714A  345P  

In the scenario above, the morning flight from HNL must be booked.  Because a morning flight option exists, the red-eye flight is not permitted.

 

 

8-14 Enrolled in UMNR Program

Or

15-17 Enrolled in UMNR Program

Routings Permitted

  • Domestic and international nonstop and connecting flights operated by Delta, Delta Connection, Air France or KLM
  • Last non-stop flight of the night
  • Through flights (change of equipment permitted)

Please Note: UMNRs can only connect to other Delta, Delta Connection, Air France or KLM flights.

Routings Not Permitted

  • Any flight not operated by Delta, Delta Connection, Air France or KLM
  • Last flight option of the day from a connecting city
  • Domestic (Within the U.S. 50, or between the U.S. 50 and U.S. Virgin Islands or Puerto Rico) red-eye flights departing between 9 p.m. and 5 a.m. longer than 2 hours in duration

Exceptions

In markets with only one flight option, the last flight of the day or red-eye flights are permitted if they meet the following conditions:

  • Departing to/from Alaska or Hawaii*
  • Connecting to/from an international flight
  • International nonstop flight

    Exception examples:

 Scenario 1

  • Option A:  ICN-DTW-JFK
  • Option B:  ICN-SEA-JFK
  • Option C:  ICN-ATL-JFK  

(ATL-JFK is the last flight of the day)

Only Option A or Option B are permitted as their domestic flights are not the last flight of the day.

Scenario 2

  • Option A:  PEK-DTW-BDL
    (DTW-BDL is the last flight of the day)
  • Option B:  PEK-SEA-DTW-BDL

Although the domestic flight, DTW-BDL in Option A is the last flight of the day, both options are permitted because the UMNR is connecting from an international flight, and Option A is a single connection which is better than a double connection for UMNR travel.

Scenario 3

  • Option A:  YYZ-DTW-ICN
  • Option B*:  YYZ-DTW-ICN
    (*last flight of the day from YYZ-DTW )

Both options are permitted since the last flight from YYZ to DTW is at the origin point and isn't the connecting flight.

Scenario 4

*Alaska and Hawaii: If there are earlier, qualifying flights in these markets, the earlier flights must be booked.

  Example:  HNL-LAX-LAS
     1   1212   HNLLAX  838P  500A¥1            
     2*  5793          LAS  630A  745A 
                           
     3   1150   HNLLAX  714A  345P  
     4*  4449          LAS  515P  636P

In the scenario above, the morning flight from HNL must be booked. Because a morning flight option exists, the red-eye flight is not permitted.

15-17 Not Enrolled in UMNR Program

  • If traveling with an UMNR age 5-14, the most restrictive routing rules apply. See Ages 5-7 and Ages 8-14 (Note: UMNR age 5-14 must be enrolled as an UMNR).
  • Children 15-17 are not required to have UMNR service but we will provide it when requested.
Additional Information
  • The UMNR escort service is not available for any passenger over the age of 17. If a passenger requires full monitoring during a connection, Delta recommends that they travel with a companion.

  • Delta offers the Meet and Assist (MAAS) service for customers with disabilities.
  • When assigning a seat, please assign a window seat closest to the rear of the aircraft.
  • Unaccompanied Minors must be ticketed on an adult fare. There are no child discounts.
  • Standby is not permitted. All UMNRs must be confirmed to their final destination.
  • UMNRs are permitted to travel with an animal:

    • As carry-on in cabin

    • As checked baggage

  • UMNRs are escorted and supervised by Delta In-flight Airport Customer Service and Delta contracted employees.
  • Delta reserves the right to refuse transport of UMNR for whom no UMNR service charge has been paid.
  • Delta's UMNR service is governed by the following Tariff Rules:

    • Domestic General Rule 50

    • International Rule 26

Important Note: For flights operated by Delta's codeshare partners, please contact Delta directly as unaccompanied minor requirements may vary.

If you have additional questions, please contact Delta Reservations.

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Preparing For Travel

  • Ensure that the unaccompanied child has all the required documents when traveling internationally. Some countries require special documentation, such as a notarized letter, stating that the unaccompanied child has permission to fly alone. Usually the parent/guardian should contact the nearest embassy / consulate.
  • Plan for any necessary medical needs. We cannot administer medicine to children flying alone. If a child is unable to give himself/herself medication, other travel arrangements must be made.
  • Advise the parent/guardian to contact the person who will pick up your child at the destination airport to let them know they will have to show identification and sign an Acceptance of Responsibility form.

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Important Tips for Unaccompanied Minor Travel

Reservations

When making a reservation for an unaccompanied minor, travel agents in the U.S. 50, Canada, Guam, Puerto Rico or the U.S. Virgin Islands may call the UMNR designated phone number 800-325-8847 and all other locations may call]  Delta Reservations to ensure that the PNR is  documented correctly.

Baggage

Advise customer to keep carry-on baggage for unaccompanied minor to a minimum, and attach ID and contact information on or inside the carry-on and checked baggage.

Entertainment and Food

Most flights do not offer meal service, advise customers to pack food for the flight, as well as books, games and other entertainment for the unaccompanied minor.

Special Instructions

Advise customer to explain the following flight procedures to their child:

  • Children traveling alone should speak only to Delta Air Lines agents if they need help or have questions.

  • They should never leave the airport, the gate area or the aircraft unless accompanied by a Delta Air Lines representative wearing a badge.

In addition, advise customer to let a Delta gate agent know if their child has any special needs so we can ensure a safe, secure and uneventful flight.

PIN Information

The person making the reservation (parent or guardian) for the unaccompanied minor will be asked to choose a 4 digit PIN configuration. This PIN will be required to make any future changes to the Unaccompanied Minor contact information. In addition, they will be required to provide an emergency contact for the minor.  

Travel agents who make reservations for UMNRs must also inform their customers of the PIN requirement. Once the reservation is made by the travel agent, the customer in the U.S. 50, Canada, Guam, Puerto Rico and the U.S. Virgin Islands may contact Delta at 800 325 8847 or for all other locations customers may contact Delta Reservations, to create a 4-digit PIN of any numeric configuration they choose.

Once the PIN is created, if the customer calls Delta, the PIN must be provided before updates or changes will be made to the following information in the UMNR reservation:

  • To Be Brought By (TBBB) - The parent or designated adult who will check-in the UMNR.
    •  Delta requires that the name and contact information for this person is in every UMNR reservation.
    • A valid government-issued ID must be presented and Delta’s airport personnel will verify that the identification matches the name listed as TBBB at check-in.

  • To Be Met By (TBMB) - The parent or designated adult meeting the child at the destination.
    • Delta requires that the name and contact information for this person is in every UMNR reservation.
    • A valid government-issued ID must be presented and signature captured of the person meeting the child. Delta will not release the child to anyone other than the person(s) named in the reservation. Please note: The PIN will not be required to pick up the unaccompanied minor.

  • Emergency contact information for the minor

In case the PIN is forgotten, customers in the U.S. 50, Canada, Guam, Puerto Rico and the U.S. Virgin Islands may contact Delta at 800 325 8847 and all other locations may contact Delta Reservations for assistance.


At The Airport

  • The child must be confirmed to his/her final destination as standby is not permitted.
  • Delta requires identification and signature of the person meeting the child and will not release to anyone other than the person named.

Note: Adults meeting or escorting unaccompanied minors, should report to the airport 2 hours prior to scheduled departure or arrival and obtain a gate pass at the ticket counter to proceed through airport security to the gate for pickup or drop-off of the unaccompanied minor. Please keep in mind, some airports have specific cut off times for check-in.

Upon arrival at the airport, proceed to the Delta Air Lines counter and look for the Special Services line to see an agent for assistance. Check-in cannot be completed using self-service options such as online or a kiosk. Unaccompanied Minors are required to see an agent to check-in.

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Unaccompanied Minor Check-In Requirements

An adult (18 years of age or older) must accompany the unaccompanied minor at check in.

Parents/guardians may not be permitted to walk the unaccompanied minor to the boarding gate at some airports outside the United States. Upon check in, verify with the Delta agent where parents/guardians can wait for flight status; parents/guardians must remain at the airport until the flight is airborne.

Note: If the unaccompanied minor arrives at the counter alone, the Delta agent will not be permitted to complete check in. A parent/guardian will be contacted to return to the airport before the check-in process may begin.

The following information is required at time of check-in:

  • Information specific to the adult checking-in the unaccompanied minor to include:

    • Identification (e.g.: driver's license)

    • Address as shown on identification

    • Phone number – number provided to agent will be used for contact in case of any changes and as an emergency contact

  • Information specific to the adult picking up the unaccompanied minor at their destination to include:

    • Name of adult picking up at destination

    • Address as shown on identification

    • Phone number to contact

Once the information is collected by the agent the next steps are:

  • Payment of the unaccompanied minor fee (one way or round trip) and any additional fees such as checked baggage
  • Program rules will be reviewed such as:

    • Verifying the information is correct

    • Advising that, if the pickup person at the destination changes, parent/guardian in the U.S. 50, Canada, Guam, Puerto Rico or the U.S. Virgin Islands may call 800 325 -8847 and all other locations may call Delta Reservations   to provide the new information. Changes cannot be made at the airport.

    • If upon arrival someone other than the person named is at the destination to pick up the child, a Delta representative will contact the person in the origin who dropped off the child before release will be permitted to the new person

    • At the point of departure, acknowledge that the adult must remain at the gate until the flight is off the ground

    • Advise the adult picking up the child to obtain a gate pass

  • Once the program rules are reviewed the adult will be required to sign a document stating all the information provided is understood and is correct.

Agent will complete the check-in process by:

  • Affixing a wristband around the wrist of the child for identification purposes
  • Filling out the envelope that will be used during the trip to include:

    • All travel documents (boarding cards, unaccompanied minor forms, etc.)

    • Any additional documents (Passports, receipts, baggage claims, etc.)

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Gate Procedures
 

Unaccompanied Minor – Departure Gate Procedures
  • Upon arrival at the gate, check-in with the gate agent for verification purposes.
  • Unaccompanied minor will board at the beginning of the boarding process.

Please note: The child will not be permitted to board the aircraft if the adult escorting them is not present at time of boarding.

  • Once the plane is off the ground the adult who has escorted the unaccompanied minor will be permitted to depart the gate area – this ensures that, if an irregular operation occurs, the child is escorted at all times.
Unaccompanied Minor – Arrival Gate Procedures
  • Upon arrival at the airport, the adult picking up the unaccompanied minor will be required to check-in at least 2 hours in advance at the ticket counter to obtain a gate pass.
  • Gate pass can only be issued by visiting a Delta Agent (Special Services line).
  • Arrive at the gate prior to aircraft arrival.
  • A Delta representative will bring the child from the aircraft to the gate.
  • Provide identification for verification purposes to the Delta representative.
  • Once the ID has been verified the adult will be required to sign a release form.
  • The child will be released and the adult will be given any documents such as passport, boarding cards, receipts, baggage claim, etc.

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Child and Adult Traveling in Separate Cabins (Ages 5-14)

Children ages 5-14 traveling with a ticketed passenger 18 years or older that is sitting in a separate cabin, must be enrolled in the UMNR program. The UMNR fee, seating and routing restrictions do not apply. Travel agents should contact Delta’s UMNR phone number at 800-325-8847 for assistance enrolling the child in the UMNR program.

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Service Charge

The following charges are only for the Delta and Delta Connection operated portion of the itinerary. If your itinerary involves multiple carriers, you may need to pay fees for each one.

 

Program Fee

Program Fee information

 

$150 USD / CAD / EUR each way

Fee applies to Domestic and International travel (nonstop and/or connecting).

(Please note: CAD/EUR currency is used when departing Canada or Europe.)

  • The UMNR service charge is mandatory for children 5-14 when not accompanied on the same flight in the same compartment by a person at least 18 years of age or a parent/legal guardian (and parent must be at least 15 years or older).
  • Fee is mandatory when a parent/guardian elects to enter a 15-17 year old into the program.
  • Only one UMNR service charge applies for up to four (4) children traveling together on the same itinerary (does not have to be in the same PNR) who have the same contact [To Be Brought By (TBBB ) / To Be Met By (TBMB) ] information.
  • Fee can be paid one way or round trip at time of check-in or in advance:
    • For domestic itineraries (travel within the U.S. or travel between the U.S. or Canada),the UMNR fee may be paid one-way or round-trip at time of check-in or in advance through Delta Reservations.
    • For international itineraries, the fee may be paid one-way or round-trip at time of check-in. Please note: Delta Reservations is not able to assist with the UMNR fee for international itineraries in advance of travel.  
  • Fee is non-refundable once flown.

Unaccompanied Minors Departing From Brazil, Italy or Mexico

Brazil
Unaccompanied Minors Departing from Brazil

Per Brazilian legislation, Brazilian citizens under the age of 18 and traveling without both parents are required to present additional documentation in order to depart Brazil. This requirement also applies to minors with dual nationality or those born in Brazil and who are not Brazilian citizens

The requirements are as noted for passengers under the age of 18:

  • Passengers who are travelling with only one of the parents/legal guardians must have a notarized letter with authorization from the other parent/legal guardian.

  • A passenger travelling alone or accompanied by someone other than the parents/legal guardians must have a notarized letter with authorization from both parents/legal guardians.

  • Judicial authorization will be required for travel of Brazilian citizens under 18 if accompanied by an adult that is not a Brazilian citizen and resides abroad, provided (i) such adult is not the parent/legal guardian of the minor or (ii) the minor, though born in Brazil, does not have Brazilian citizenship.
Exemptions:

Authorization is not required for minors traveling with both parents or non-Brazil citizens that were not born in Brazil.

Resources:

For more information regarding Brazil documentation requirements, please click on the link below or contact the consulate in the child’s country of residence.

Click Cartilha de Viagem de Menores ao Exterior to view a guide released by Brazilian authorities. To view a standard authorization form please click: http://www.cnj.jus.br/programas-e-acoes/viagem-ao-exterior.

Italy
Unaccompanied Minors Departing from Italy

All unaccompanied minors of Italian citizenship under the age of 14 that are travelling internationally are required to have the following documents:

  •  Individual passport (according to the Ministerial Circular n. 400/A/2012/23.1.3 attached);
    AND
  • dichiarazione di accompagno” duly authorized by the Police Authority (“Questura”).


The current regulation applies to:

Italian citizens under 14 years traveling as an Unaccompanied Minor (UMNR) - Requirement

  •  In addition to a passport, the passenger must have a notarized affidavit from the parent(s) or legal guardian(s) of the child confirming that the minor has permission to travel as an unaccompanied minor.

  • This document must be signed by the parent(s) or by the legal guardian(s) and authenticated by the Police Headquarters (Questura) and include the name of the airline to which the minor is entrusted.
Exemptions:
  • Authorization is not required for minors traveling with parents.

  • Authorization is not required for non-Italian citizens.

  • Authorization is not required for UMNR 14 years and older.

The “Dichiarazione di Accompagno” forms are to be prepared and held by the UMNR, in the UMNR envelope with the UMNR passport.

Copies of the declaration are to be retained by the origination station for 5 Years.

Click here to access the recommended authorization form for Passengers to follow in Italian.

Mexico
Unaccompanied Minors Departing from Mexico

A Mexican citizens under the age of 18 (only Mexican citizens) departing Mexico without at least one parent must present:

  • An original notarized or apostilled letter written in Spanish. In addition, an English version of the document must also accompany the Spanish translation. It must be signed by both of the child's parents or legal guardian(s) authorizing permission to travel from Mexico. A facsimile or scanned copy of the authorizing letter (in Spanish) is not acceptable. 

This permission letter must include:

  • Parents’ names

  • Child’s name

  • Name of anyone traveling with the child

  • Notarized signature of the absent parent(s)

The U.S. State Department recommends that the permission include:

  • Travel dates

  • Destinations

  • Airlines

  • Brief summary of the circumstances surrounding the travel

This regulation is not intended to apply to dual national minors (Mexican plus another nationality) if the minor is departing Mexico using the passport of the other nationality.

Check Timatic for the most current travel requirements for travel to/from Mexico. Travelers should contact the Mexican Embassy or the nearest Mexican consulate for current information.

 


Unaccompanied Minors Traveling to/from South Africa

South Africa
Documentation Requirements for All Minors Traveling to or from South Africa
  • Traveling to/from South Africa
    • Passengers traveling with minors (including unaccompanied minors under the age of 18), will be required to present additional documentation in order to enter or depart the Republic of South Africa (S.A.)

The new regulation applies to minor travel if:
1. Both parents are traveling with the minor – Requirement

  •  In addition to a passport; parents need an original stamped or sealed birth certificate or certified copy.

2. One parent is traveling with a minor - Requirement

  •  Original stamped or sealed birth certificate or certified copy and one of the applicable items below:

A. Affidavit consent from the parent (non-traveling parent) listed in the birth certificate - authorizing
minor to enter or depart from S.A.

B. For a sole parent or legal guardian: a court order that indicates full parental responsibilities/rights
and legal guardianship.

C. Where applicable, a death certificate of the other parent who is registered as the parent on the
birth certificate.

3. Persons traveling with a child who is not their biological child - Requirement

  •  Certified copy of the birth certificate.
  • Affidavit from the parents or legal guardians of child confirming that minor has permission to travel with non-related person.
  • Copies of the identity documents or passports of the parents or legal guardian of the child.
  • Contact details of the parents or legal guardian of the minor.

4. Unaccompanied minors - Requirement

  •  Proof of consent (letter or affidavit) from one or both parents/legal guardian authorizing travel into/out of S.A.
  • In the case where one parent provides proof of consent, said parent must also present court order that shows full parental responsibilities and rights.
  • A letter from the person receiving the child in S.A.; containing their S.A. residential address and contact details and where the child will reside.
  • A copy of identity documents or valid passport (and where applicable; visa or permanent residence permit) of the person receiving the child in S.A.
  • Parent/Legal guardian contact details.

Exceptions

  • Domestic South Africa travel: The law does not apply to children traveling domestically in South Africa (e.g., between Johannesburg and Cape Town).
  • School tours: In the case of school tours, the parental consent affidavit may be replaced with an affidavit from the school principal confirming all consent letters are held by the school. Upon producing this affidavit, immigration officers at ports of entry and South African missions abroad would not require any additional documents from individual scholars. This special dispensation applies to all schools registered with the Department of Basic Education in South Africa and its equivalent abroad. Download the suggested format for this affidavit here.
  • Transiting South Africa: Birth certificate and additional documentation is not required for those transiting South Africa (i.e., traveling through but not remaining in South Africa, such as a connection flight to an onward destination outside of South Africa).
  • South African passport holders traveling to South Africa: Minors with South African passport traveling to South Africa are not required to present a certified copy of the minor's birth certificate.  Note: These customers are still required to provide this when exiting South Africa.
  • For more information, see http://www.home-affairs.gov.za/index.php/civic-services/traveling-with-children

Delta Sky Zone

Overview

The Delta Sky Zone is a secure area where unaccompanied children can wait for connecting flights, use complimentary phones to contact parents/guardians and take advantage of entertainment and activities like books, TV, games and toys. When the room is open it is staffed by Delta Air Lines representatives, to ensure children feel secure and comfortable. The Delta Sky Zone is located in Atlanta, Cincinnati, Detroit, New York-JFK, Los Angeles, Memphis, Minneapolis, Salt Lake City and Seattle.

Airport, Location and Hours of Operation

 

 

Airport

 

Location

 

Hours of Operation

 

ATL

B Concourse
Next to Gate B-22

Year-round

24 hours

 

C Concourse
Adjacent to Gate C-35

Seasonal

6 a.m. – 11 p.m.

June 9 – September 9

 

E Concourse
Across from Gate E-11

Seasonal

6 a.m. – 8 p.m.

June 9 – September 9

 

CVG

B Concourse
Gate B-14

Seasonal

9 a.m. – 5 p.m.
May 15 – August 15

DTW

Next to Skybox bar,
under escalator coming 
from security checkpoint

 

Year-round

6:30 a.m. – 10 p.m.

Next to Gate C-1

Seasonal

6:30 a.m. – 10 p.m.

June 15 – September 4

Thanksgiving and

Christmas holiday seasons

 

JFK

Terminal 2 
Upper level, 
across from Gate C60

Year-round

6 a.m. – Midnight

Terminal 4 
Opposite Gate B31

Year-round

6 a.m. – Midnight

 

LAX

Terminal 2 - Gate 22 

Seasonal

6 a.m. – Midnight

May 15 – September 15

Winter holidays to be advised

 

Terminal 3 - Gate 38

Seasonal

6 a.m. – Midnight

May 15 – September 15

Winter holidays to be advised

 

MSP

C concourse
Upper level, 
close to Gold connector

 

Year-round

5:30 a.m. – 10 p.m.

NRT

After security and immigration 
near Gates 21-25

Seasonally/as required
8 a.m. – 8 p.m.

 

SEA

B Concourse
Gate B9

Year-round

5 a.m. – Midnight

 

 

 

SLC

C Concourse 
Midpoint

Year-round

7 a.m. – 10:00 p.m.

 

D Concourse 
Midpoint

Year-round

7 a.m. – 10:00 p.m.

 

E Concourse 
Midpoint

 

Seasonally/as required

 

Miscellaneous

For answers to common questions about children traveling alone, review the Unaccompanied Minor FAQs below or for travel agents in the U.S. 50, Canada, Guam, Puerto Rico or the U.S. Virgin Islands call 800- 325 -8847 and all other locations may call Delta Reservations to speak directly with one of our representatives.  Hours of operation may change without notice.


Unaccompanied Minor FAQs

For Assistance

Below are answers to commonly asked questions about children traveling alone. For additional questions not answered below for travel agents in the U.S. 50, Canada, Guam, Puerto Rico or the U.S. Virgin Islands may call 800- 325 -8847 and all other locations may call Delta Reservations for assistance.

What Happens When It's Time for a Child Traveling Alone to Board the Aircraft?

A Delta Air Lines employee will take the child on board before general boarding begins. This allows time to:

  • Introduce the child to the flight attendants

  • Introduce the child to the cockpit crew, time permitting (kids love this part)

  • Take the child to his or her seat and assist with carry-on items

  • Familiarize the child with the safety features of the aircraft

  • Advise the child of lavatory locations

  • Inform the child if assistance is required to contact a flight attendant and to remain in their seat upon landing as a flight attendant will get them when it is time to deplane
Can Parents or Guardians Board the Aircraft with the Child?

No. Parents and/or Guardians will be asked to say goodbye in the terminal area because access is restricted to ticketed passengers only. We do ask, however, that they stay in the gate area until the child's plane takes off in the event the flight returns to the gate.

Who Will Transfer the Child Traveling Alone From Flight to Flight?

A badged Delta employee will meet the child's arriving flight.

  • If the child's connection time is short, the unaccompanied minor escort will take the child directly to the connecting departure and will escort him or her on-board.

  • If the child's layover is longer, the employee will take him or her to the Delta Sky Zone or other secure location, and turn the ticket and the Unaccompanied Minor over to the next Delta Air Lines employee in the room (the employee keeps the child's documentation until it is time to go to the connecting flight). Another Delta employee will escort the child onto the connecting flight at the appropriate time and introduce him or her to the flight attendants.
What Happens If One of the Flights Is Delayed and/or Canceled?

If Delta has any indication that the child(ren)'s flight may not operate as scheduled, we will advise the parents or guardians and suggest that travel is booked for another day. If the delay or cancellation occurs enroute, Delta employees will:

  • Rebook the child on the next available departure to their destination.

  • Stay with the child until they can be boarded on an alternate flight.

  • Contact the person at the destination who is designated to pick up the child and/or the person listed as the emergency contact. Delta will continue to attempt contact until contact is made.

Under very rare circumstances, an overnight may be required (e.g. a major snowstorm). In these situations, Delta will provide overnight and meal accommodations for the child. A Delta employee will provide supervision to ensure child's safety during an overnight stay. Parents or guardians will be contacted with pertinent information if this unusual circumstance occurs.

What If the Unaccompanied Minor Service Is Declined for a 15 to 17 Year Old?
  • Enrollment in the Delta Air Lines Unaccompanied Minor program is mandatory for children 5 to 14. If a 15 to 17 year old is traveling without supervision, please note the reservation or advise the Delta agent to note the reservation. The child will be expected to handle boarding and deplaning as well as transfers to connecting gates on their own.

  • Remind the teenager never to leave the airport for any reason unless accompanied by a badged Delta employee or uniformed police officer until they have reached their destination city. She or he should never seek help from or leave the airport with strangers.

  • Provide the teenager with instructions, phone contacts and a small amount of money for food in the unlikely event their flight is missed, delayed, canceled or rerouted.

  • Remind the teenager that they can seek the assistance of any Delta employee if they have questions, concerns or need reassurance.

  • Remember most hotels will not accept young people who are not accompanied by an adult.

Air France/KLM

Visit AgentConnect.biz for Air France and KLM's policy information for unaccompanied minors.

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Alitalia

Visit alitalia-agent.com for Alitalia's policy information for unaccompanied minors.

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Virgin Atlantic

Visit vsflyinghub.com for Virgin Atlantic’s policy information for unaccompanied minors.

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Aeromexico

Visit Aeromexico.com for Aeromexico's policy information for unaccompanied minors.

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Korean Air

Visit Koreanair.com for Korean Air's policy information for unaccompanied minors.

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