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View an archive of previously issued weather and event travel exception policies.
Delta has completed full flat-bed seat modifications in Delta One™ on flights between JFK, SFO & LAX.
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Policy Updates

Alitalia offers a reminder of their mandatory infant seat rule.

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Exception Policies

Alitalia has issued a reprotection policy due to the Alitalia Crew ANPAC strike which has been confirmed for Monday, May 25, 2015.

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Exception Policies
Dates of Impacted Travel: Between January 12, 2016 and February 28, 2016
Applicable to tickets issued on or before: May 20, 2015
Affected Area(s) to/from/through the following: AZ Flight 650 and AZ Flight 651 Between Rome and Toronto
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Exception Policies
Dates of Impacted Travel: May 19, 2015
Applicable to tickets issued on or before: May 19, 2015
Affected Area(s) to/from/through the following: London City, United Kingdom (LCY)
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News

To assist Amtrak customers ticketed for travel between May 15, 2015 and May 19, 2015, Delta will be honoring Amtrak tickets for use on Delta and or Delta Connection operated flights. For assistance with booking Delta flights as noted above, please contact Delta Sales Support or Delta Reservations.

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Exception Policies
Dates of Impacted Travel: May 15, 2015 through May 19, 2015
Applicable to tickets issued on or before: May 15, 2015
Affected Area(s) to/from/through the following: Between BOS and LGA/JFK and between DCA or IAD and LGA/JFK - see bulletin for details
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News

Delta Air Lines is honoring existing tickets for previously scheduled Amtrak service in the Northeast Corridor and adding seats to its Shuttle service for travel between New York LaGuardia (LGA) and Boston Logan (BOS) or Washington Reagan National (DCA) airports through Tuesday, May 19, 2015.

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Policy Updates

Delta would like to remind travel agents about Delta’s Fare Downgrade Policy as it applies for group travel.

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Exception Policies
Dates of Impacted Travel: May 18, 2015 through May 20, 2015
Applicable to tickets issued on or before: May 30, 2015
Affected Area(s) to/from/through the following: Helsinki, Finland (HEL)
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Exception Policies
Dates of Impacted Travel: May 8, 2015 through May 24, 2015
Applicable to tickets issued on or before: May 8, 2015
Affected Area(s) to/from/through the following: Rome, Italy (FCO)
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Exception Policies
Dates of Impacted Travel: May 14, 2015 through May 15, 2015
Applicable to tickets issued on or before: May 18, 2015
Affected Area(s) to/from/through the following: Guam (GUM), Saipan (SPN)
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News

Effective June 1, 2015, the South African government will enforce new documentation requirements for all children under the age of 18 when traveling to or from South Africa. Regardless of nationality, children must travel with additional documentation as required by the Department of Home Affairs - South Africa (DHA).

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Exception Policies
Dates of Impacted Travel: May 8, 2015 through May 18, 2015
Applicable to tickets issued on or before: May 8, 2015
Affected Area(s) to/from/through the following: Rome, Italy (FCO)
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Exception Policies
Dates of Impacted Travel: May 8, 2015 through May 15, 2015
Applicable to tickets issued on or before: May 8, 2015
Affected Area(s) to/from/through the following: Rome, Italy (FCO)
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News

Due to a fire in the transit area at the Roma Fiumicino airport Terminal 3, passengers should expect delays in check-in, arrival and connections for the next few days. Departing passengers should arrive at the airport 3 hours before flight departure to allow time for check-in. We apologize for any inconvenience.

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News

Alitalia is offering rebooking travel options for customers who wish to reschedule their travel due to closure of Terminal 3 at Rome Fiumicino Airport following a fire that occurred earlier today.

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Products & Services

Delta is proud to announce the launch of our newly redesigned SkyBonus website.

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Products & Services

Delta would like to remind Travel Agents of certain policy guidelines when requesting a special meal for a customer.

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News

Due to the recent earthquake in Nepal, Air France and KLM are offering rebooking travel options for customers who wish to reschedule their travel.

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Policy Updates

Delta would like to remind travel agents to please take special care when entering a customer’s name when making a Delta reservation. Once a reservation is booked, Delta does not allow a name change to the reservation, even if the reservation is not ticketed.

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Exception Policies
Dates of Impacted Travel: April 25, 2015 through April 27, 2015
Applicable to tickets issued on or before: April 25, 2015
Affected Area(s) to/from/through the following: Rio de Janeiro, Brazil (GIG) and Sao Paulo, Brazil (GRU)
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Exception Policies
Dates of Impacted Travel: April 26, 2015 through April 27, 2015
Applicable to tickets issued on or before: April 24, 2015
Affected Area(s) to/from/through the following: Buenos Aires, Argentina (EZE) and Santiago, Chile (SCL)
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Exception Policies
Dates of Impacted Travel: April 23, 2015 through April 25, 2015
Applicable to tickets issued on or before: April 23, 2015
Affected Area(s) to/from/through the following: Buenos Aires, Argentina (EZE) and Santiago, Chile (SCL)
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News

The U.K. government recently announced the elimination of the Air Passenger Duty (APD) tax for children under the age of 12, traveling in Economy Class departing the U.K. on or after May, 1 2015. Consequently, Delta discontinued collecting the APD tax on Economy Class tickets for children under the age of 12, departing the U.K. on or after May 1, 2015. Customers who have already paid the APD Tax for children under the age of 12, booked to depart the U.K. in Economy Class on or after May 1, 2015 are eligible for a refund. Travel agencies are encouraged to proactively refund the APD tax on eligible 006 tickets.

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News

Virgin Atlantic announced that it will move to Access Information Real-time for Customers (AIR4), an innovative suite of passenger service systems (PSS). AIR4 offers reservation, ticketing and departure control functionality, as well as enhanced web, kiosk and mobile capabilities, featuring customer-centric options such as automated bag drop and disruption management.

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Network Updates

Delta is relocating its passenger operations from Terminal 2 to Terminal 1 at Shanghai-Pudong (PVG) airport beginning April 13 to collocate with its airline codeshare partners China Eastern Airlines, and Shanghai Airlines, a wholly owned subsidiary of China Eastern.

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Exception Policies
Dates of Impacted Travel: April 7, 2015-April 9, 2015
Applicable to tickets issued on or before: April 15, 2015
Affected Area(s) to/from/through the following: France
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Exception Policies

Due to the cancellation of flights to and from Caracas, Venezuela, Alitalia has issued re-protection guidelines.

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News

Beginning April 2015 and continuing through September 2015, the Port Authority of New York and New Jersey will begin runway reconstruction improvements to enhance future travel through New York-JFK. Delta fully supports these investments, and while construction is underway, we want our passengers to be aware that some delays and gate changes may be experienced.

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News

The Transportation Security Administration (TSA) will soon make changes, to the TSA Pre✓® program which may affect frequent flyer eligibility. SkyMiles members who previously “opted-in” to receive TSA Pre✓® , but do not have a Trusted Traveler number, may notice a significant reduction in the number of times they are chosen for expedited screening.

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