Loading up
Your user account setup is now complete. Please log-in using your email address and password.
Your session has timed out. Please login again.
You have successfully logged out.
Your password has been successfully reset. Please log in.

Loading

FEATURED

View an archive of previously issued weather and event travel exception policies.
Delta was named to Fortune 's 50 Most Admired Companies. Also named the most admired airline for the fourth time in the past five years.
Search, view and redeem eCerts and eCredits issued to qualifiying travel agencies.
Show Only:
Exception Policies
Dates of Impacted Travel: March 3, 2015 through March 4, 2015
Applicable to tickets issued on or before: March 2, 2015
Affected Area(s) to/from/through the following: Connecticut, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire. New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia
All Exception Policies >
Exception Policies
Dates of Impacted Travel: March 1, 2015
Applicable to tickets issued on or before: March 5, 2015
Affected Area(s) to/from/through the following: Akron, OH (CAK), Allentown, PA (ABE), Baltimore, MD (BWI), Boston, MA (BOS), Cincinnati, OH (CVG), Cleveland, OH (CLE), Columbus, OH (CMH) Dayton, OH (DAY) Erie, PA (ERI), Fort Wayne, IN (IND), Harrisburg, PA (MDT), Hartford, CT (BDL), Indianapolis, IN (IND), Manchester, NH (MHT), Newark, NJ (EWR), Newburgh, NY (SWF), New York City, NY (JFK), New York City, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT), Providence, RI (PVD), Scranton, PA (AVP), Washington, D.C. (DCA), Washington, D.C. (IAD), White Plains, NY (HPN)
All Exception Policies >
News

Starting March 1, 2015, travelers will benefit from a renewed suite of Delta experiences that represent billions of dollars of investment and further elevate the customer experience through differentiated service offerings.

All News >
Exception Policies
Dates of Impacted Travel: March 1, 2015
Applicable to tickets issued on or before: March 5, 2015
Affected Area(s) to/from/through the following: Akron-Canton, OH (CAK), Cincinnati, OH (CVG), Cleveland, OH (CLE), Columbus, OH (CMH), Dayton, OH (DAY), Evansville, IN (EVV), Fort Wayne, IN (FWA), Indianapolis, IN (IND), Pittsburgh, PA (PIT), Springfield, MO (SGF), St. Louis, MO (STL)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 25, 2015 through February 26, 2015
Applicable to tickets issued on or before: February 24, 2015
Affected Area(s) to/from/through the following: Asheville, NC (AVL), Atlanta, GA (ATL), Birmingham, AL (BHM), Charleston, WV (CRW), Charlotte, NC (CLT), Charlottesville, VA (CHO), Chattanooga, TN (CHA), Golden Triangle, MS (GTR), Greensboro, NC (GSO), Greenville/Spartanburg, SC (GSP), Huntsville, AL (HSV), Knoxville, TN (TYS), Memphis, TN (MEM), Nashville, TN (BNA), Newport News, VA (PHF), Norfolk, VA (ORF), Raleigh/Durham, NC (RDU), Richmond, VA (RIC), Roanoke, VA (ROA), Tri City, TN (TRI)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 21, 2015 through February 22, 2015
Applicable to tickets issued on or before: February 20, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Allentown, PA (ABE), Baltimore, MD (BWI), Bangor, ME (BGR), Boston, MA (BOS), Charleston, WV (CRW), Charlottesville, VA (CHO), Cincinnati, OH (CVG), Columbus, OH (CMH), Dayton, OH (DAY), Fort Wayne, IN (FWA), Harrisburg, PA (MDT), Indianapolis, IN (IND), Lexington, VA (LEX), Manchester, NH (MHT), Newark, NJ (EWR), Newburgh, NY (SWF), New York City, NY (JFK), New York City, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT), Portland, ME (PWM), Richmond, VA (RIC), Roanoke, VA (ROA), Rochester, NY (ROC), Scranton, PA (AVP), Syracuse, NY (SYR), Washington, DC (DCA), Washington, DC (IAD), White Plains, NY (HPN)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 17, 2015
Applicable to tickets issued on or before: February 17, 2015
Affected Area(s) to/from/through the following: Italy
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 16, 2015 through February 17, 2015
Applicable to tickets issued on or before: February 16, 2015
Affected Area(s) to/from/through the following: Baltimore, MD (BWI), Charleston, WV (CRW), Charlotte, NC (CLT), Greensboro, NC (GSO), Newport News, VA (PHF), Norfolk, VA (ORF), Raleigh Durham, NC (RDU), Richmond, VA (RIC), Roanoke, VA (ROA), Tri city, TN (TRI), Washington, DC – Dulles (IAD), Washington, DC – Reagan National (DCA)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 14, 2015 through February 16, 2015
Applicable to tickets issued on or before: February 14, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Allentown, PA (ABE), Bangor, ME (BGR), Binghamton, NY (BGM), Boston, MA (BOS), Buffalo, NY (BUF), Burlington, VT (BTV), Elmira, NY (ELM), Erie, PA (ERI), Harrisburg, PA (MDT), Hartford, CT (BDL), Ithaca, NY (ITH), Manchester, NH (MHT), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NY (EWR), Newburgh, NY (SWF), Philadelphia, PA (PHL), Pittsburgh, PA (PIT), Portland, ME (PWM), Providence, RI (PVD), Rochester, NY (ROC), Scranton, PA (AVP), State College, PA (SCE), Syracuse, NY (SYR), White Plains, NY (HPN)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 16, 2015 through February 17, 2015
Applicable to tickets issued on or before: February 14, 2015
Affected Area(s) to/from/through the following: Atlanta, GA (ATL), Birmingham, AL (BHM), Charlotte, NC (CLT), Chattanooga, TN (CHA), Greenville-Spartanburg, SC (GSP), Huntsville, AL (HSV), Knoxville, TN (TYS), Little Rock, AR (LIT), Memphis, TN (MEM), Montgomery, AL (MGM), Nashville, TN (BNA)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 14, 2015 through February 15, 2015
Applicable to tickets issued on or before: February 13, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Allentown, PA (ABE), Bangor, ME (BGR), Binghamton, NY (BGM), Boston, MA (BOS), Buffalo, NY (BUF), Burlington, VT (BTV), Elmira, NY (ELM), Erie, PA (ERI), Harrisburg, PA (MDT), Hartford, CT (BDL), Ithaca, NY (ITH), Manchester, NH (MHT), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NY (EWR), Newburgh, NY (SWF), Philadelphia, PA (PHL), Pittsburgh, PA (PIT), Portland, ME (PWM), Providence, RI (PVD), Rochester, NY (ROC), Scranton, PA (AVP), State College, PA (SCE), Syracuse, NY (SYR), White Plains, NY (HPN)
All Exception Policies >
Policy Updates

Delta would like to remind travel agents to include a customer contact - both an email address and phone number if available - in each customer reservation, to help Delta provide prompt notification of flight interruptions to our mutual customers.

All Policy Updates >
Exception Policies
Dates of Impacted Travel: February 11, 2015 through February 13, 2015
Applicable to tickets issued on or before: February 11, 2015
Affected Area(s) to/from/through the following: Paris, France – Charles De Gaulle (CDG)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 12, 2015 through February 13, 2015
Applicable to tickets issued on or before: February 10, 2015
Affected Area(s) to/from/through the following: Boston, MA (BOS), Hartford, CT (BDL), Manchester, NH (MHT), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NY (EWR), Newburgh, NY (SWF), Providence, RI (PVD), White Plains, NY (HPN)
All Exception Policies >
Policy Updates

Delta is amending select baggage fees for tickets issued on or after February 10, 2015. The changes apply only to EUR currency for trans-Atlantic travel to or from Europe and North Africa. These changes apply to Delta-marketed flights only. Please note: There are no changes to USD or CAD fee amounts or to other baggage fees.

All Policy Updates >
News

Due to winter weather forecasted Delta has established the following embargos for Unaccompanied Minors (UMNR) and Pets as Checked Baggage (AVIH) on Monday, February 09, 2015 through Tuesday, February 10, 2015.

All News >
Exception Policies
Dates of Impacted Travel: February 8, 2015 through February 10, 2015
Applicable to tickets issued on or before: February 6, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Bangor, ME (BGR), Binghamton, NY (BGM), Boston, MA (BOS), Buffalo, NY (BUF). Burlington, VT (BTV), Elmira, NY (ELM), Hartford, CT (BDL), Ithaca, NY (ITH), Manchester, NH (MHT), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NJ (EWR), Newburgh, NY (SWF), Portland, ME (PWM), Providence, RI (PVD), Rochester, NY (ROC), Syracuse, NY (SYR), White Plains, NY (HPN)
All Exception Policies >
Network Updates

Delta will introduce Boeing 717 aircraft on eight of the 15 daily flights between Los Angeles International and San Francisco International airports in June.

All Network Updates >
Exception Policies
Dates of Impacted Travel: February 2, 2015 through February 3, 2015
Applicable to tickets issued on or before: January 30, 2015
Affected Area(s) to/from/through the following: Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont
All Exception Policies >
Exception Policies
Dates of Impacted Travel: February 1, 2015 through February 2, 2015
Applicable to tickets issued on or before: January 30, 2015
Affected Area(s) to/from/through the following: Illinois, Indiana, Iowa, Michigan, Ohio, Wisconsin
All Exception Policies >
News

Delta has received information that the time zone for Quintana Roo State, affecting Cancun and Cozumel arrivals and departures, will change as of February 1, 2015.

All News >
Exception Policies
Dates of Impacted Travel: January 29, 2015 through January 30, 2015
Applicable to tickets issued on or before: January 28, 2015
Affected Area(s) to/from/through the following: Amsterdam, the Netherlands (AMS)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: January 28, 2015
Applicable to tickets issued on or before: January 26, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Allentown, PA (ABE), Baltimore, MD (BWI), Bangor, ME (BGR), Binghamton, NY (BGM), Boston, MA (BOS), Burlington, VT (BTV), Elmira, NY (ELM), Harrisburg, PA (MDT), Hartford, CT (BDL), Ithaca, NY (ITH), Manchester, NH (MHT), Newark, NJ (EWR), Newburgh, NY (SWF), New York City, NY (JFK), New York City, NY (LGA), Philadelphia, PA (PHL), Portland, ME (PWM), Providence, RI (PVD), Quebec, Canada (YQB), Washington, DC (DCA), Washington, DC (IAD), White Plains. NY (HPN), Scranton, PA (AVP), State College, PA (SCE), Syracuse, NY (SYR)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: January 26, 2015 through January 27, 2015
Applicable to tickets issued on or before: January 30, 2015
Affected Area(s) to/from/through the following: Albany, NY (ALB), Allentown, PA (ABE), Baltimore, MD (BWI), Bangor, ME (BGR), Binghamton, NY (BGM), Boston, MA (BOS), Burlington, VT (BTV), Elmira, NY (ELM), Harrisburg, PA (MDT), Hartford, CT (BDL), Ithaca, NY (ITH), Manchester, NH (MHT), Newark, NJ (EWR), Newburgh, NY (SWF), New York City, NY (JFK), New York City, NY (LGA), Philadelphia, PA (PHL), Portland, ME (PWM), Providence, RI (PVD), Quebec, Canada (YQB), Washington, DC (DCA), Washington, DC (IAD), White Plains. NY (HPN), Scranton, PA (AVP), State College, PA (SCE), Syracuse, NY (SYR)
All Exception Policies >
Exception Policies
Dates of Impacted Travel: January 24, 2015
Applicable to tickets issued on or before: January 23, 2015
Affected Area(s) to/from/through the following: Hartford, CT (BDL), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA), Newark, NY (EWR), Newburgh, NY (SWF), Philadelphia, PA (PHL), White Plains, NY (HPN)
All Exception Policies >
News

The U.K. government recently announced the elimination of the Air Passenger Duty (APD) tax for children under the age of 12, traveling in Economy Class departing the U.K. on or after May, 1 2015, for tickets issued on or after December 5, 2014.

All News >
Exception Policies
Dates of Impacted Travel: January 19, 2015 through January 20, 2015
Applicable to tickets issued on or before: January 19, 2015
Affected Area(s) to/from/through the following: Amsterdam, the Netherlands (AMS)
All Exception Policies >
Exception Policies

Alitalia has issued re-protection guidelines for flights impacted by the ENAV Strike on January 16, 2015.

All Exception Policies >
Policy Updates

Effective for tickets issued on or after January 14, 2015, Delta customers will be allowed two free checked bags for Economy class travel between the United States, Canada, Mexico, Caribbean, Central America or South America and Asia* regardless of the point of origin for travel. These changes apply to Delta-marketed flights only.

All Policy Updates >
Network Updates

Delta plans to begin daily nonstop service between Los Angeles International Airport and Shanghai-Pudong Airport on July 9, 2015, pending U.S. Department of Transportation and foreign government approval.

All Network Updates >
LOAD MORE