Travelers with Disabilities
Delta Air Lines provide all passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We're always available to help passengers who need it.
Delta’s Complaint Resolution Officials (CRO) have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) disability regulations and are available at all airport locations. Customers can request the assistance of a CRO through our customer service personnel. Our brochure, Traveling with Disabilities, can provide more complete information about services we provide for the disabled.
To learn more, download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format.
Notice to Customers
If you would like to obtain a copy of 14 CFR Part 382 in an accessible format, you can contact the US Department of Transportation
- Via the DOT Hotline for calls within the United States: 1-800-778-4838 or 1-800-455-9880 (TTY)
- By telephone to the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511(TTY)
- By Mail: Air Consumer Protection Division C-75, US Department of Transportation 1200 New Jersey Avenue, SE West Building Room W96-432 Washington, DC 20590
- On the Aviation Consumer Protection Division's web site: airconsumer.ost.dot.gov http://airconsumer.ost.dot.gov/
Review Delta's accessibility & assistance features that are available for our customer's with disabilities at the airport and onboard our airplanes.
For special needs requests, Delta requires a 48 hours advance notice and at least one hour advance check-in on the day of departure if the customer:
- Needs to use an approved Portable Oxygen Concentrator during the flight (one hour advance check-in at the gate).
- Requires the packaging of a wheelchair battery for shipment as checked luggage (one hour advance check-in at the ticket counter).
- Is traveling with a group of ten or more people with disabilities (one hour advance check-in at the gate).
Keep in mind that security screening and pre-boarding processes are likely to require more than an hour advance check-in.
Delta may require a customer to present a medical certificate from a doctor. Please advise if a customer has any one of the following conditions:
- Need for medical oxygen.
- A communicable disease or infection.
- A medical condition where there is reasonable doubt that the customer cannot complete the flight safely without requiring extraordinary medical assistance during the flight.
If any of these conditions occur, obtain a medical certificate dated within ten days of the flight from a certified medical doctor as follows:
- If you need medical oxygen, the medical certificate must state your need for oxygen and the rate of flow per minute required. There is a charge for onboard medical oxygen services.
- If you have a communicable disease or infection, the medical certificate must state any conditions or precautions we must take to prevent transmission of the disease or infections. The certificate must also state that the disease or infection is not communicable to other people on the flight.
Seating Accommodation for Individuals with Disabilities
Delta accommodates any request for seating that helps manage a disability. It is our responsibility to provide customers with a disability an applicable seat assignment in advance. Additional accommodation may be made for:
- Passengers who use an aisle chair to get on the aircraft and can't readily transfer over a fixed aisle armrest can be provided with a seat that has a moveable aisle armrest on aircraft equipped with this feature.
- Passengers traveling with an attendant helping them during the flight with be provided side-by-side seating.
- Passengers traveling with a service animal will be accommodated with any available seat but will be provided a bulkhead seat if requested.
- Passengers with a fused/immobilize leg will be provided with any available seat they qualify for, on the side of the aircraft that appropriately accommodates their disability and if requested, a bulkhead seat.
To request a specific disability seat assignment, contact Delta’s Global Service Center (GSC) at 800-325-0678.
Delta welcomes service animals in the aircraft cabin, such as dogs and monkeys trained to assist passengers with mobility, visual, or hearing disabilities.
A service animal must be in the floor space where the passenger sits and may not get in the way of an aisle or any area that needs to remain clear for emergencies. (no exit row seating available.)
Some locations (Hawaii, Great Britain, etc.) have quarantine laws for animals, or restrictions for animals to enter the country. See Health Requirements for more information.
- Customers should always carry medication in carry-on luggage, and never in checked luggage.
- Delta aircraft do not have refrigerators onboard. Advise customers to plan accordingly.
- Customers that use needles or syringes to take medication, must have appropriate medical records to show their medical condition and need for the medical procedure, in case security officers have questions, or to satisfy foreign authorities when traveling outside the United States.
- Customers must tell the cabin crew if they have used any needles during flight. The crew will provide the customer with a disposal container.
- No intravenous devices can hang from the aircraft overhead, because they might interfere with emergency oxygen masks.
Pregnant women do not need a medical certificate to travel. However, keep in mind that ticket change fees and penalties aren't waived for pregnancy.
If a customer is traveling after her eighth month, it's a good idea to check with a doctor to be sure it will be ok to travel.
If you have a customer that has a peanut allergy, please contact Delta Sales Support or Delta Reservations in advance to have the peanut allergy information noted in the customer’s PNR.
When Delta is notified that a customer has a peanut allergy, we’ll refrain from serving peanuts and peanut products onboard the flight. We'll also advise cabin service to board additional non-peanut snacks, which will allow flight attendants to serve these snack items to everyone onboard.
On the day of travel, customers should notify the airport gate agent of the peanut allergy, if they would like to requests to pre-board and cleanse the immediate seating area.
Unfortunately, even with all the above precautions, we still can't guarantee that the flight will be completely peanut-free.
Delta Connection Carriers
- Same as Delta Air Lines
Note: Delta Connection Carriers do not accept incubators, oxygen, respirators, ventilators, or on board wheelchairs.
For additional information on Special Travel needs visit the Special Needs FAQ.
Visit afkl.biz for information about all of the special assistance services available for customer's with disabilities.
Visit alitalia.com to get information about the programs available for customer's traveling with disabilities.