Unaccompanied Minor (UMNR) Service   Updated March 03, 2015

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The following guidelines apply to worldwide travel on Delta and Delta Connection carriers. For  information regarding our joint venture partners' Air France and KLM Unaccompanied Minor policy, visit agentconnect.biz.

Please note: Delta will not accept a UMNR request if the itinerary does not include a flight operated by Delta, Air France and/or KLM. Delta may not accept UMNR requests on itineraries that include other airlines (OAL) even if the itinerary includes a Delta-operated flight. This restriction applies to all itineraries ticketed on Delta 006 ticket stock, including tickets issued using miles from a SkyMiles account.

Unaccompanied Minor - Special Services

Delta provides special services for children who are flying by themselves. Children 5-14 years of age traveling without an adult (18 years plus) are considered an Unaccompanied Minor (UMNR) and must participate in the UMNR program.

Unaccompanied Minor (UMNR) service is mandatory for ages 5-14. Children ages 15-17 are not required to have unaccompanied service; however, we will provide the service if requested. The UMNR service fee will apply.

Delta's Dedicated UMNR Phone Number

To better serve Unaccompanied Minors (UMNRs) traveling on Delta flights, on December 15, 2014, Delta launched a dedicated Unaccompanied Minor phone number. The designated phone number to assist with UNMRs is 800-325-8847 and may be used by travel agents or customers who have questions regarding Delta’s UMNR program.

Continue to Contact Delta for Assistance

It is important that the UMNR is identified in the PNR prior to departure. If a passenger’s Secure Flight Passenger Data (SFPD) indicates, by the date of birth, that the traveler is a minor, and the minor is traveling alone, Delta requires additional UMNR information be entered in the PNR.  To provide the best service possible, when making UMNR reservations, travel agents may call the new UMNR designated phone number noted above or Delta Sales Support or Delta Reservations for assistance entering UMNR information in the PNR.

Unaccompanied Minor Policy Guidelines

The following guidelines apply to worldwide travel on Delta and Delta Connection carriers (excluding American Eagle flights operated by Delta Connection) except as noted below.

Rules for our JV partners are addressed in the below links.

 

Unaccompanied Minor – Age (UMNR)

Routing Restrictions

 

4 years of age and younger

Not permitted to travel alone. Must be accompanied by a passenger at least 18 years of age.

5-7 Enrolled in UMNR Program

Routings Permitted

  • Non-stop flights operated by DL, DL Connection (except American Eagle), AF or KL
  • Thru flights (change of gauge not permitted)

Routings Not Permitted

  • Connecting itineraries
  • Any flight not operated by DL, DL Connection, AF or KL
  • Domestic non-stop red eye flights greater than 2 hours in duration departing between 9 p.m. and 5 a.m.

Exceptions

  • Permitted on non-stop red eye flights meeting the following conditions:
    • Departing to/from Alaska or Hawaii
    • International non-stop flights

8-14 Enrolled in UMNR Program

Or

15-17 Enrolled in UMNR Program

Routings Permitted

  • Flights operated by DL, DL Connection (except American Eagle), AF or KL
  • Thru flights (change of gauge permitted)

Note- Can only connect to other DL, DL Connection (except American Eagle), AF or KL flights.

Routings Not Permitted

  • Last connecting flight of the day
  • Any flight not operated by DL, DL Connection, AF or KL
  • Domestic red eye flights greater than 2 hours in duration departing between 9 p.m. and 5 a.m.

Exceptions

  • Permitted on connection flights:
    • Markets with only one flight option which is the last flight of the day or a red eye (Note: If qualifying connection flight available, last flight of the day or red eye would not be permitted.)
       
  • Permitted on red eye flights meeting the following conditions:
    • Departing to/from Alaska or Hawaii
    • Connecting to/from an international flight operated by DL, AF or KL

 

15-17 Not Enrolled in UMNR Program

  • If traveling with an UMNR age 5-14, the most restrictive routing rules apply (Note: UMNR age 5-14 must be enrolled as an UMNR).
  • Children 15-17 are not required to have UMNR service but we will provide it when requested.
  • The UMNR escort service is not available for any passenger over the age of 17. Delta offers the Meet and Assist (MAAS) service for customers with disabilities.
  • If a passenger requires full monitoring during a connection, Delta recommends that they travel with a companion.
  • When assigning a seat, please assign a window seat closest to the rear of the aircraft.
  • An unaccompanied minor pays the applicable fare for travel used. There is no child discount.
  • Standby is not permitted. All UMNRs must be confirmed to their final destination.
  • UMNRs traveling with an animal:

    • as carry-on in cabin are permitted to travel with unaccompanied minors.

    • as checked baggage are permitted to travel with unaccompanied minors.
       
  • UMNRs are escorted and supervised by Delta In-flight Airport Customer Service and Delta contracted employees.
  • Delta reserves the right to refuse transport of UMNR for whom no UMNR service charge has been paid.
  • Delta's UMNR service is governed by the following Tariff Rules:

    • Domestic General Rule 50

    • International Rule 26

Important Note: For flights operated by Delta's codeshare partners, please contact Delta directly as unaccompanied minor requirements may vary.

If you have additional questions, please contact Delta Air Lines at 1-800-221-1212.

Unaccompanied Minors Departing from Mexico

Effective January 2, 2014, Mexican law requires that Mexican citizens under the age of 18 (only Mexican citizens) departing Mexico must carry a notarized or apostilled written permission in Spanish from the parents/guardian not traveling with the child from Mexico. In addition, an English version of the document must also accompany the Spanish translation. The child must be carrying the original letter (not a facsimile or scanned copy) as well as proof of the parent/child relationship (usually a birth certificate or court document such as a custody decree, plus photocopies of both parents' government-issued identification) in addition to a passport. View a sample travel consent letter.

The new regulation applies to a minor traveling if:

  • The minor is departing Mexico (i.e. not entering)

  • Traveling by air (or sea)

  • Traveling alone or with a third party of legal age (grandparent, uncle/aunt, school group, etc.)

  • Using Mexican documents (birth certificate, passport, temporary or permanent Mexican residency)

  • Note: If minor is traveling with one parent/guardian notarized letter or apostilled is not required.

This permission must include:

  • Parents’ names

  • Child’s name

  • Name of anyone traveling with the child

  • Notarized signature of the absent parent(s)

The U.S. State Department recommends that the permission include:

  • Travel dates

  • Destinations

  • Airlines

  • Brief summary of the circumstances surrounding the travel

This regulation is not intended to apply to dual national minors (Mexican plus another nationality) if the minor is departing Mexico using the passport of the other nationality.

Travelers should contact the Mexican Embassy or the nearest Mexican consulate for current information.

Preparing For Travel

  • Parent/Guardian may print and complete this form to present to the customer service agent upon check-in.
  • Ensure that the unaccompanied child has all the required documents when traveling internationally. Some countries require special documentation, such as a notarized letter, stating that the unaccompanied child has permission to fly alone. Usually the parent/guardian should contact the nearest embassy / consulate.
  • In Nice, France (NCE), an Air France employee brings the UMNR to the gate one hour and 15 minutes before scheduled departure. For this reason, Delta recommends that all UMNRs check in at the NCE airport three hours before scheduled departure.
  • Plan for any necessary medical needs. We cannot administer medicine to children flying alone. If a child is unable to give himself/herself medication, other travel arrangements must be made.
  • Advise the parent/guardian to contact the person who will pick up your child at the destination airport to let them know they will have to show identification and sign an Acceptance of Responsibility form.

At The Airport

  • The child must be confirmed to his/her final destination as standby is not permitted.
  • Delta requires identification and signature of the person meeting the child and will not release to anyone other than the person named.

Note: Adults meeting or escorting unaccompanied minors must go to the gate for pickup or drop-off and must obtain a pass at the ticket counter to proceed through airport security.

The UMNR must be brought to the airport by a parent/guardian. Delta recommends arriving at the airport at least 90 minutes prior to departure time for domestic flights and 2 hours prior to departure time for international flights. Please keep in mind, some airports have specific cut off times for check-in.

Upon arrival at the airport, proceed to the Delta Air Lines counter and look for the Special Services line to see an agent for assistance. Check-in can not be completed using self service options such as online or a kiosk. Unaccompanied Minors are required to see an agent to check-in.

NOTE: In Nice, France (NCE), an Air France employee brings the UMNR to the gate one hour and 15 minutes before scheduled departure.  For this reason, Delta recommends that all UMNRs check in at the NCE airport three hours before scheduled departure.

Unaccompanied Minor Check-In Requirements

The following information is required at time of check-in:

  • Information specific to the adult checking-in the unaccompanied minor to include:

    • Identification (e.g.: drivers license)

    • Address as shown on identification

    • Phone number – number provided to agent will be used for contact in case of any changes and as an emergency contact
       
  • Information specific to the adult picking up the unaccompanied minor at their destination to include:

    • Name of adult picking up at destination

    • Address as shown on identification

    • Phone number to contact

Once the information is collected by the agent the next steps are:

  • Payment of the unaccompanied minor fee (one way or round trip) and any additional fees such as checked baggage
  • Program rules will be reviewed such as:

    • Verifying the information is correct

    • Advising that, if the pickup person at the destination changes, you must call reservations (1-800-221-1212) to provide the new information

    • If upon arrival someone other than the person named is at the destination to pick up the child, a Delta representative will contact the person in the origin who dropped off the child before release will be permitted to the new person

    • At the point of departure, acknowledge that the adult must remain at the gate until the flight is off the ground

    • Advise the adult picking up the child to obtain a gate pass
       
  • Once the program rules are reviewed the adult will be required to sign a document stating all the information provided is understood and is correct

Agent will complete the check-in process by:

  • Affixing a wristband around the wrist of the child for identification purposes
  • Filling out the envelope that will be used during the trip to include:

    • All travel documents (boarding cards, unaccompanied minor forms, etc)

    • Any additional documents (Passports, receipts, baggage claims, etc)

Gate Procedures

Unaccompanied Minor – Departure Gate Procedures
  • Upon arrival at the gate, check-in with the gate agent for verification purposes.
  • Unaccompanied minor will board at the beginning of the boarding process.

Please note: The child will not be permitted to board the aircraft if the adult escorting them is not present at time of boarding.

  • Once the plane is off the ground the adult who has escorted the unaccompanied minor will be permitted to depart the gate area – this ensures that, if an irregular operation occurs, the child is escorted at all times.
Unaccompanied Minor – Arrival Gate Procedures
  • Upon arrival at the airport, the adult picking up the unaccompanied minor will be required to check-in at the ticket counter to obtain a gate pass.
  • Gate pass can only be issued by seeing an agent (Special Services line).
  • Arrive at the gate prior to aircraft arrival.
  • A Delta representative will bring the child from the aircraft to the gate.
  • Provide identification for verification purposes to the Delta representative.
  • Once the ID has been verified the adult will be required to sign a release form.
  • The child will be released and the adult will be given any documents such as passport, boarding cards, receipts, baggage claim, etc.
Service Charge

The following charges are only for the Delta and Delta Connection operated portion of the itinerary. If your itinerary involves multiple carriers, you may need to pay fees for each one.

 

Program Fee

Program Fee information

 

$150 USD / CAD / EUR each way

Fee applies to Domestic and International travel (nonstop and/or connecting).

(Please note: CAD/EUR currency is used when departing Canada or Europe.)

  • The UMNR service charge is mandatory for children 5-14 when not accompanied on the same flight in the same compartment by a person at least 18 years of age or a parent/legal guardian (and parent must be at least 15 years or older).
  • Fee is mandatory when a parent/guardian elects to enter a 15-17 year old into the program.
  • Only one UMNR service charge applies for up to four (4) children traveling together on the same itinerary (does not have to be in the same PNR) who have the same contact [To Be Brought By (TBBB ) / To Be Met By (TBMB) ] information.
  • Fee can be paid one way or round trip at time of check-in or in advance through Delta Reservations.
  • Fee is non-refundable once flown.

Delta Sky Zone

Delta Sky Zone provides a secure area where unaccompanied children can wait for a connecting flight. Delta Sky Zone provides various activities such as books, TV’s, games or toys. Complimentary phones to contact parent/guardians are also provided.

Delta Sky Zone is staffed by Delta Air Lines employees who provide for your child’s comfort and safety during layovers at connecting hubs and coordinate the transfer of your child from arrival to departure flights. They also provide comfort and reassurance regarding travel when needed.

Delta Sky Zones are located in the following airports:


ATL
 

Location

 


Hours of operation

 


B Concourse

Next to gate B-22
 

24 hours


C Concourse
Adjacent to C-35
 

6:00am-11:00pm


E Concourse
Across from E-11
 

6:00 am - 8:00 pm


CVG
 

Location


Hours of operation

May 15 - August 15
(approximate)
 


B Concourse – Gate B-14
 

7:00 am - 9:30 pm daily


DEN
 

Location


Hours of operation


 


Between gates C-42 and C-44
 

6:00 am - midnight Daily


DTW
 

Location


Hours of operation


 


Next to Skybox bar/under escalator coming from security checkpoint.
 

6:30 am - 10:00pm


JFK
 

Location

 


Hours of operation


 

 

Terminal 2 
upper level
across from Gate 24
 

5:00 am - midnight Daily
May 15 - September 15
Holidays - to be advised

Terminal 3 
between Gates 14 and 15

5:00 am - midnight  Daily
May 15 - September 15
Holidays - to be advised


LAX
 

Location


Hours of operation

 

Terminal 5
 - across from McDonalds
 - under the Delta Sky Club
 - between Gates 53 and 55


May 15 - September 15
and
winter holidays - to be advised

6:30 am - midnight
 


MEM
 

Location

 


Hours of operation


 

              
Directly Across from
          Gate B9 
 

5:00 am - 10:00 pm


MSP
 

Location

 


Hours of operation


 


C concourse, upper level,
close to Gold connector
 

6:00 am - 11:00 p.m.


SLC
 

Location


Hours of operation

May 25 - September 5

Thanksgiving 
and
Christmas Holiday Season
 

Concourse C – midpoint


7:00 am - 9:30 pm
 

Concourse D – midpoint


7:00 am - 9:30 pm
 

NOTE: Hours of operation may change without notice.

Also, FRA has a Meet and Assist lounge to host unaccompanied minors (UMNR).

For answers to common questions about children traveling alone, review the Children Traveling Alone FAQs or contact Reservation Sales to speak directly with one of our representatives.

Air France/KLM

Visit AgentConnect.biz for Air France and KLM's policy information for unaccompanied minors.

Alitalia

Visit alitalia-agent.com for Alitalia's policy information for unaccompanied minors.