EXCEPTION POLICIES
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DELTA SKY WAY AT LAX
Delta Air Lines and Los Angeles World Airports have unveiled the final major phase of the $2.3 billion Delta Sky Way at LAX project, with Terminal 3 at Los Angeles International Airport now directly connected to the Tom Bradley International Terminal via moving airside walkways, officially eliminating the need for busing between terminals.
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Exception Policies

Date(s) of Impacted travel: 22 September 2023 through 24 September 2023
Applicable to tickets issued on or before: 22 September 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilmington, NC (ILM)

 

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Exception Policies

Date(s) of Impacted travel: 23 September 2023 through 24 September 2023
Applicable to tickets issued on or before: 21 September 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • Wilmington, NC (ILM)
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News

Delta continues to innovate our SkyMiles Program based on customer feedback to remain the industry’s premier loyalty program. Beginning January 1, 2024, we are changing the way SkyMiles Members qualify for Medallion Status to preserve the exclusivity and experience our most loyal customers and travelers look forward to and deserve. As part of these changes, select Delta SkyMiles American Express Card Members will also see changes to their Delta Sky Club Access.

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Exception Policies

Date(s) of Impacted travel: 16 September 2023 through 17 September 2023
Applicable to tickets issued on or before: 14 September 2023
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
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Exception Policies

Date(s) of Impacted travel: 14 September 2023 through 15 September 2023
Applicable to tickets issued on or before: 12 September 2023
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 06 September 2023 through 08 September 2023
Applicable to tickets issued on or before: 06 September 2023
Affected Area(s) to/from/through the following:
  • Tokyo, JP (HND)
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News

Beginning September 12, your travelers will enjoy enhanced meal service in our domestic First Class to and out of SEA for flights between 670-899 miles. Check out what meals you and your travelers can try on an upcoming flight to or from SEA.

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Exception Policies

Date(s) of Impacted travel: 28 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 28 August 2023
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 17 October 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 22 August 2023 through 22 August 2023
Applicable to tickets issued on or before: 21 August 2023
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
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Exception Policies

Date(s) of Impacted travel: 20 August 2023 through 21 August 2023
Applicable to tickets issued on or before: 18 August 2023
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Ontario, CA (ONT)
  • Palm Springs, CA (PSP)
  • San Diego, CA (SAN)
  • Santa Ana, CA (SNA)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 16 September 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 19 August 2023 through 20 August 2023
Applicable to tickets issued on or before: 18 August 2023
Affected Area(s) to/from/through the following:

Cabo San Lucas, Mexico (SJD)

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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 16 September 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 13 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 15 August 2023
Applicable to tickets issued on or before: 10 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 13 August 2023
Applicable to tickets issued on or before: 09 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 10 August 2023
Applicable to tickets issued on or before: 09 August 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 09 August 2023 through 10 August 2023
Applicable to tickets issued on or before: 08 August 2023
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 04 August 2023
Applicable to tickets issued on or before: 03 August 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 29 July 2023
Applicable to tickets issued on or before: 29 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Baltimore, MD (BWI)
  • Washington Reagan, VA (DCA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
  • Washington Dulles, VA (IAD)
  • New York, NY (JFK)
  • New York, NY (LGA)
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Exception Policies

Date(s) of Impacted travel: 27 July 2023
Applicable to tickets issued on or before: 27 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)

 

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News

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News

Delta will operate two flights per day on its flagship Airbus A350-900 aircraft, featuring Delta One suites, Delta Premium Select, Delta Comfort+, and Main Cabin services. Due to Delta’s expansive network from Los Angeles, customers can connect to more than 50 cities in the U.S. and Latin America.

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News

Delta will add to its portfolio of international routes with never-before-operated service to Auckland, New Zealand, from Los Angeles beginning this fall.

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Exception Policies

Date(s) of Impacted travel: 20 July 2023
Applicable to tickets issued on or before: 19 July 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 July 2023 through 17 July 2023
Applicable to tickets issued on or before: 16 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Hartford, CT (BDL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 09 July 2023 through 10 July 2023
Applicable to tickets issued on or before: 09 July 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2023 through 06 July 2023
Applicable to tickets issued on or before: 05 July 2023
Affected Area(s) to/from/through the following:
  • Amsterdam-Netherlands (AMS)
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News

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Exception Policies

Date(s) of Impacted travel: 27 June 2023 through 28 June 2023
Applicable to tickets issued on or before: 27 June 2023
Affected Area(s) to/from/through the following:
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
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Exception Policies

Date(s) of Impacted travel: 21 June 2023 through 22 June 2023
Applicable to tickets issued on or before: 21 June 2023
Affected Area(s) to/from/through the following:
  • Los Angeles, CA (LAX)
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Exception Policies

Date(s) of Impacted travel: 19 June 2023 through 21 June 2023
Applicable to tickets issued on or before: 19 June 2023
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

News

For the second consecutive year, Delta had the distinguished honor of flying more than 40 World War II veterans on a charter flight to Normandy, France, for the 79th annual commemoration of the 1944 D-Day invasion.

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News

Delta displayed its sustainability strategy in action as part of the second annual SkyTeam Alliance Sustainable Flight Challenge. The challenge tests sustainable solutions as the company works toward net zero emissions by 2050 while delivering elevated, more sustainable travel experiences. These flights showcased the company’s strategy in action from the electric ground support equipment to reducing single-use plastic onboard and actions that reduce emissions.

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News

The partnership has improved customer experience, enhanced its combined network and benefited more than 7 million customers since launching in May 2018. Delta and Korean Air rapidly grew connecting passengers over ICN to 2,000 per day each way, an increase of more than 40% in five years despite the COVID-19 pandemic.

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News

Now through September 30, 2023, corporate travelers have access to Delta’s limited Corporate Status Match, offering 6 months of Medallion® Status. Travelers can extend their Status through January 2025 when they complete the three-month Challenge.

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News

From effortless check-in and flight notifications to a refreshed view of your SkyMiles account, Fly Delta app puts even more at your fingertips this summer. Read on for select tips to manage your next journey on Delta using the app.

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Exception Policies

Date(s) of Impacted travel: 19 May 2023 through 28 May 2023
Applicable to tickets issued on or before: 22 May 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
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Exception Policies

Date(s) of Impacted travel: 19 May 2023 through 20 May 2023
Applicable to tickets issued on or before: 19 May 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
Read more >

Exception Policies

Date(s) of Impacted travel: 19 May 2023 through 20 May 2023
Applicable to tickets issued on or before: 18 May 2023
Affected Area(s) to/from/through the following:
  • Calgary, CA (YYC)
  • Edmonton, CA (YEG)
  • Montreal, CA (YUL)
  • Toronto, CA (YYZ)
  • Vancouver, CA (YVR)
  • Winnipeg, CA (YWG)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 May 2023 through 02 May 2023
Applicable to tickets issued on or before: 27 April 2023
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 13 April 2023 through 15 April 2023
Applicable to tickets issued on or before: 13 April 2023
Affected Area(s) to/from/through the following:
  • Ft. Lauderdale, FL (FLL)
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Exception Policies

Date(s) of Impacted travel: 13 April 2023 through 14 April 2023
Applicable to tickets issued on or before: 12 April 2023
Affected Area(s) to/from/through the following:

Ft. Lauderdale, FL (FLL)

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Exception Policies

Date(s) of Impacted travel: 31 March 2023 through 06 April 2023
Applicable to tickets issued on or before: 03 April 2023
Affected Area(s) to/from/through the following:
  • London, Heathrow, UK (LHR)*

*Departing flights only

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Exception Policies

Date(s) of Impacted travel: 03 April 2023 through 06 April 2023
Applicable to tickets issued on or before: 02 April 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Sioux Falls, SD (FSD)
  • Williston, ND (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 April 2023 through 05 April 2023
Applicable to tickets issued on or before: 02 April 2023
Affected Area(s) to/from/through the following:
  • Casper, WY (CPR)
  • Cedar City, UT (CDC)
  • Jackson Hole, WY (JAC)
  • Moab, UT (CNY)
  • Saint George, UT (SGU)
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 March 2023 through 04 April 2023
Applicable to tickets issued on or before: 31 March 2023
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)*

              *Departing flight only

Read more >

Exception Policies

Date(s) of Impacted travel: 20 March 2023 through 02 April 2023
Applicable to tickets issued on or before: 29 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2022)
96.6%
Delta Air Lines
95.6%
United
95.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -June 2022)
68.9%
Delta Air Lines
65.3%
United
64.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - April 2022)
6.60
Delta Air Lines
6.37
United
8.66
American

1Based on June 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on April 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 07/14/2022

 
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