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Exception Policies

Asheville/Valdosta Flooding – Bulletin 4
Date(s) of Impacted travel: 28 September 2024 through 31 October 2024
Applicable to tickets issued on or before: 02 October 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Typhoon Krathon - Bulletin 1
Date(s) of Impacted travel: 01 October 2024 through 03 October 2024
Applicable to tickets issued on or before: 30 September 2024
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3
Date(s) of Impacted travel: 28 September 2024 through 15 October 2024
Applicable to tickets issued on or before: 30 September 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Asheville Flooding - Bulletin 2
Date(s) of Impacted travel: 28 September 2024 through 01 October 2024
Applicable to tickets issued on or before: 29 September 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Asheville Flooding - Bulletin 1
Date(s) of Impacted travel: 28 September 2024 through 30 September 2024
Applicable to tickets issued on or before: 28 September 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 4
Date(s) of Impacted travel: 25 September 2024 through 27 September 2024
Applicable to tickets issued on or before: 26 September 2024
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Cincinnati, OH (CVG)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tri-Cities, TN (TRI)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Tropical Storm Helene - Atlanta - Bulletin 1
Date(s) of Impacted travel: 27 September 2024
Applicable to tickets issued on or before: 25 September 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Tropical Storm Helene – Bulletin 3
Date(s) of Impacted travel: 25 September 2024 through 27 September 2024
Applicable to tickets issued on or before: 25 September 2024
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 2
Date(s) of Impacted travel: 25 September 2024 through 27 September 2024
Applicable to tickets issued on or before: 24 September 2024
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • Fort Walton Beach, FL (VPS)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 1
Date(s) of Impacted travel: 25 September 2024 through 27 September 2024
Applicable to tickets issued on or before: 23 September 2024
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • Fort Walton BeaCNch, FL (VPS)
Read more >

Exception Policies

Israel Security Situation - Bulletin 9
Date(s) of Impacted travel: 07 October 2023 through 31 December 2024
Applicable to tickets issued on or before: 19 September 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Typhoon Bebinca - Bulletin 1
Date(s) of Impacted travel: 14 September 2024 through 16 September 2024
Applicable to tickets issued on or before: 13 September 2024
Affected Area(s) to/from/through the following:
  • Shanghai, CN (PVG)
Read more >

Exception Policies

Tropical Storm Francine - Bulletin 2
Date(s) of Impacted travel: 10 September 2024 through 13 September 2024
Applicable to tickets issued on or before: 11 September 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Tropical Storm Francine - Bulletin 1
Date(s) of Impacted travel: 10 September 2024 through 11 September 2024
Applicable to tickets issued on or before: 09 September 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Israel Security Situation - Bulletin 8
Date(s) of Impacted travel: 07 October 2023 through 31 October 2024
Applicable to tickets issued on or before: 21 August 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 7
Date(s) of Impacted travel: 07 October 2023 through 30 September 2024
Applicable to tickets issued on or before: 19 August 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
Read more >

Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: 18 August 2024 through 19 August 2024
Applicable to tickets issued on or before: 17 August 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Ernesto- Bulletin 1
Date(s) of Impacted travel: 16 August 2024 through 17 August 2024
Applicable to tickets issued on or before: 14 August 2024
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Typhoon Ampil - Bulletin 1
Date(s) of Impacted travel: 15 August 2024 through 16 August 2024
Applicable to tickets issued on or before: 13 August 2024
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
Read more >

Exception Policies

Tropical Storm Ernesto - Bulletin 1
Date(s) of Impacted travel: 12 August 2024 through 15 August 2024
Applicable to tickets issued on or before: 12 August 2024
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1
Date(s) of Impacted travel: 07 August 2024 through 09 August 2024
Applicable to tickets issued on or before: 07 August 2024
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 6
Date(s) of Impacted travel: 07 October 2023 through 06 September 2024
Applicable to tickets issued on or before: 05 August 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1
Date(s) of Impacted travel: 05 August 2024 through 07 August 2024
Applicable to tickets issued on or before: 05 August 2024
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
Read more >

Exception Policies

Tropical Depression Four - Bulletin 1
Date(s) of Impacted travel: 03 August 2024 through 05 August 2024
Applicable to tickets issued on or before: 03 August 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 5
Date(s) of Impacted travel: 07 October 2023 through 06 September 2024
Applicable to tickets issued on or before: 31 July 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6
Date(s) of Impacted travel: 19 July 2024 through 28 July 2024
Applicable to tickets issued on or before: 23 July 2024
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5
Date(s) of Impacted travel: 19 July 2024 through 23 July 2024
Applicable to tickets issued on or before: 22 July 2024
Affected Area(s) to/from/through the following:

All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4
Date(s) of Impacted travel: 19 July 2024 through 22 July 2024
Applicable to tickets issued on or before: 21 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: 19 July 2024 through 21 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2
Date(s) of Impacted travel: 19 July 2024 through 20 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: 19 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
Read more >

Exception Policies

Eastern U.S. Weather
Date(s) of Impacted travel: 17 July 2024 through 18 July 2024
Applicable to tickets issued on or before: 17 July 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, ny (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Beryl - Texas - Bulletin 1
Date(s) of Impacted travel: 07 July 2024 through 09 July 2024
Applicable to tickets issued on or before: 05 July 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 3
Date(s) of Impacted travel: 01 July 2024 through 07 July 2024
Applicable to tickets issued on or before: 05 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 2
Date(s) of Impacted travel: 01 July 2024 through 05 July 2024
Applicable to tickets issued on or before: 02 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
Read more >

Exception Policies

HURRICANE BERYL - THE CARIBBEAN ISLANDS - BULLETIN 1
Date(s) of Impacted travel: 01 July 2024 through 04 July 2024
Applicable to tickets issued on or before: 01 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
Read more >

Exception Policies

Hurricane Beryl - Bulletin 1
Date(s) of Impacted travel: 30 June 2024 through 01 July 2024
Applicable to tickets issued on or before: 29 June 2024
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
Read more >

Exception Policies

Tropical Storm Alberto - Bulletin 1
Date(s) of Impacted travel: 19 June 2024 through 20 June 2024
Applicable to tickets issued on or before: 19 June 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • McAllen, TX (MFE)
  • Monterrey, MX (MTY)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Central and South Florida Weather - Bulletin 1
Date(s) of Impacted travel: 13 June 2024 through 14 June 2024
Applicable to tickets issued on or before: 12 June 2024
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL) 
  • Miami, FL (MIA) 
  • Orlando, FL (MCO) 
  • Fort Myers, FL (RSW) 
  • Sarasota, FL (SRQ) 
  • Tampa, FL (TPA) 
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Aspen Airport Closure - Bulletin 1
Date(s) of Impacted travel: 05 June 2024 through 09 June 2024
Applicable to tickets issued on or before: 12 June 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
Read more >

Exception Policies

Northeastern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 27 May 2024 through 28 May 2024
Applicable to tickets issued on or before: 26 May 2024
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains. NY (HPN)
Read more >

Exception Policies

French Air Traffic Controllers Strike - Bulletin 1
Date(s) of Impacted travel: 25 April 2024
Applicable to tickets issued on or before: 22 April 2024
Affected Area(s) to/from/through the following:
  • France
Read more >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 02 April 2024 through 02 April 2024
Applicable to tickets issued on or before: 01 April 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • Pellston, MI (PLN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 03 April 2024 through 03 April 2024
Applicable to tickets issued on or before: 01 April 2024
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 24 March 2024 through 25 March 2024
Applicable to tickets issued on or before: 22 March 2024
Affected Area(s) to/from/through the following:
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Sioux Falls, SD (FSD)
Read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: 13 March 2024 through 15 March 2024
Applicable to tickets issued on or before: 12 March 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

Exception Policies

Rocky Mountain Winter Weather - Bulletin 1
Date(s) of Impacted travel: 01 March 2024 through 03 March 2024
Applicable to tickets issued on or before: 01 March 2024
Affected Area(s) to/from/through the following:
  • Elko, NV (EKO)
  • Jackson Hole, WY (JAC)
  • Reno, NV (RNO)
  • Salt Lake City, UT (SLC)
  • Sun Valley, ID (SUN)
Read more >

Exception Policies

Popocatepetl Volcano Eruption - Bulletin 1
Date(s) of Impacted travel: 27 February 2024 through 28 February 2024
Applicable to tickets issued on or before: 27 February 2024
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: 27 February 2024
Applicable to tickets issued on or before: 26 February 2024
Affected Area(s) to/from/through the following:
  • Aspen, Co (ASE)
  • Billings, MT (BIL)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Forks, ND (GFK)
  • Hayden, CO (HDN)
  • Vail, CO (EGE)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 2
Date(s) of Impacted travel: 13 February 2024 through 14 February 2024
Applicable to tickets issued on or before: 11 February 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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