EXCEPTION POLICIES
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Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: 17 August 2018
Applicable to tickets issued on or before: 15 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

New York City Area Weather - Bulletin 2
Date(s) of Impacted travel: 12 August 2018 through 14 August 2018
Applicable to tickets issued on or before: 13 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: 12 August 2018 through 13 August 2018
Applicable to tickets issued on or before: 10 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 09 August 2018 through 10 August 2018
Applicable to tickets issued on or before: 09 August 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Shanshan - Bulletin 1
Date(s) of Impacted travel: 08 August 2018 through 09 August 2018
Applicable to tickets issued on or before: 05 August 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

New York City Weather - Bulletin 2
Date(s) of Impacted travel: 31 July 2018 through 03 August 2018
Applicable to tickets issued on or before: 01 August 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Nicaragua Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 20 July 2018 through 30 August 2018
Applicable to tickets issued on or before: 31 July 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 31 July 2018 through 01 August 2018
Applicable to tickets issued on or before: 30 July 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Typhoon Jongdari - Bulletin 1
Date(s) of Impacted travel: 27 July 2018 through 29 July 2018
Applicable to tickets issued on or before: 26 July 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Atlanta: Your New Gateway to the U.S. and Beyond

Delta’s new route from Shanghai to Atlanta starts on July 22, 2018, offering a fourth nonstop link to the United States and connections to 200 destinations.

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Exception Policies

Tropical Storm Ampil - Bulletin 1
Date(s) of Impacted travel: 21 July 2018 through 23 July 2018
Applicable to tickets issued on or before: 21 July 2018
Affected Area(s) to/from/through the following:
  •  Shanghai, China (PVG)
Read more >

Exception Policies

Nicaragua Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 20 July 2018 through 30 July 2018
Applicable to tickets issued on or before: 20 July 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Colorado Area Wildfires - Bulletin 6
Date(s) of Impacted travel: 05 July 2018 through 25 July 2018
Applicable to tickets issued on or before: 20 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 17 July 2018
Applicable to tickets issued on or before: 16 July 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Colorado Area Wildfires - Bulletin 5
Date(s) of Impacted travel: 05 July 2018 through 18 July 2018
Applicable to tickets issued on or before: 14 July 2018
Affected Area(s) to/from/through the following:
  •  Aspen, Colorado (ASE)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 09 July 2018 through 15 July 2018
Applicable to tickets issued on or before: 12 July 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Industrial Action-Guinea - Bulletin 1
Date(s) of Impacted travel: 10 July 2018 through 12 July 2018
Applicable to tickets issued on or before: 10 July 2018
Affected Area(s) to/from/through the following:
  • Conakry, Guinea (CKY)
Read more >

Exception Policies

Colorado Area Wildfires - Bulletin 4
Date(s) of Impacted travel: 05 July 2018 through 13 July 2018
Applicable to tickets issued on or before: 09 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 09 July 2018 through 10 July 2018
Applicable to tickets issued on or before: 09 July 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Colorado Area Wildfires - Bulletin 3
Date(s) of Impacted travel: 05 July 2018 through 11 July 2018
Applicable to tickets issued on or before: 08 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

News

New Security Restrictions from Australia

Delta customers flying from Australia will find new security measures in place regarding powdered substances in carry-on baggage.

read more >

Exception Policies

Colorado Area Wildfires - Bulletin 2
Date(s) of Impacted travel: 05 July 2018 through 07 July 2018
Applicable to tickets issued on or before: 06 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Colorado Area Wildfires - Bulletin 1
Date(s) of Impacted travel: 05 July 2018 through 06 July 2018
Applicable to tickets issued on or before: 05 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Industrial Action-Stavanger Airport - Bulletin 1
Date(s) of Impacted travel: 29 June 2018
Applicable to tickets issued on or before: 27 June 2018
Affected Area(s) to/from/through the following:
  • Stavanger, Norway (SVG)
Read more >

Exception Policies

Northeast Weather - Bulletin 2
Date(s) of Impacted travel: 27 June 2018 through 28 June 2018
Applicable to tickets issued on or before: 26 June 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC -Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 27 June 2018
Applicable to tickets issued on or before: 25 June 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Nicaragua Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 30 May 2018 through 30 June 2018
Applicable to tickets issued on or before: 24 June 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
read more >

Exception Policies

Toulon Airport Closure - Bulletin 1
Date(s) of Impacted travel: 18 June 2018 through 19 June 2018
Applicable to tickets issued on or before: 18 June 2018
Affected Area(s) to/from/through the following:

Toulon, France (TLN)
Read more >

Exception Policies

Osaka Earthquake - Bulletin 1
Date(s) of Impacted travel: 18 June 2018 through 19 June 2018
Applicable to tickets issued on or before: 18 June 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Nicaragua Civil Unrest – Bulletin 3
Date(s) of Impacted travel: 30 May 2018 through 24 June 2018
Applicable to tickets issued on or before: 17 June 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

News

Delta and Korean Air Enhance Codeshare Flights in the U.S.

A total of 132 Delta-operated flights from Seattle, Atlanta, Las Vegas, New York, San Francisco, Honolulu, Chicago and Dallas have been coded with Korean Air flight numbers. These new codeshares complement 164 existing Korean Air codeshare markets on Delta in the Americas from Delta’s hubs in Atlanta, Los Angeles and New York-JFK.

read more >

Exception Policies

Hurricane Bud - Bulletin 1
Date(s) of Impacted travel: 14 June 2018 through 15 June 2018
Applicable to tickets issued on or before: 12 June 2018
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
Read more >

Exception Policies

Nicaragua Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 30 May 2018 through 17 June 2018
Applicable to tickets issued on or before: 30 May 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Italian ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 07 June 2018 through 08 June 2018
Applicable to tickets issued on or before: 07 June 2018
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Hamburg Airport Outage - Bulletin 1
Date(s) of Impacted travel: 03 June 2018 through 04 June 2018
Applicable to tickets issued on or before: 03 June 2018
Affected Area(s) to/from/through the following:
  • Hamburg, Germany (HAM)
Read more >

Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 31 May 2018 through 02 June 2018
Applicable to tickets issued on or before: 01 June 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Hawaiian Volcanic Activity - Bulletin 6
Date(s) of Impacted travel: 07 May 2018 through 10 June 2018
Applicable to tickets issued on or before: 31 May 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
Read more >

Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 31 May 2018 through 01 June 2018
Applicable to tickets issued on or before: 31 May 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Nicaragua Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 30 May 2018 through 15 June 2018
Applicable to tickets issued on or before: 30 May 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 2
Date(s) of Impacted travel: 29 May 2018 through 31 May 2018
Applicable to tickets issued on or before: 30 May 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 29 May 2018 through 30 May 2018
Applicable to tickets issued on or before: 29 May 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Subtropical Storm Alberto - Bulletin 1
Date(s) of Impacted travel: 27 May 2018 through 28 May 2018
Applicable to tickets issued on or before: 27 May 2018
Affected Area(s) to/from/through the following:
  • Destin - FT Walton Beach, Florida (VPS)
  • Key West, Florida (EYW)
  • Mobile, Alabama (MOB)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Tallahassee, Florida (TLH)
Read more >

News

Tips for Summer Travel Including New TSA Procedures

With the busy summer travel season just kicking off, consider getting to the airport early and keeping these seven tips in mind:

read more >

Network Updates

Delta to Serve Mumbai Nonstop from the U.S. in 2019

Delta Air Lines will begin nonstop flights between the United States and Mumbai, India, next year, linking the U.S. with one of its strongest trading partners.

read more >

Exception Policies

Hawaiian Volcanic Activity - Bulletin 5
Date(s) of Impacted travel: 07 May 2018 through 31 May 2018
Applicable to tickets issued on or before: 24 May 2018
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 21 May 2018 through 22 May 2018
Applicable to tickets issued on or before: 18 May 2018
Affected Area(s) to/from/through the following:
  • Paris (ORY), France
  • Lyon (LYS), France
  • Marseilles (MRS), France
Read more >

Exception Policies

Hawaiian Volcanic Activity - Bulletin 4
Date(s) of Impacted travel: 07 May 2018 through 25 May 2018
Applicable to tickets issued on or before: 17 May 2018
Affected Area(s) to/from/through the following:
  • Kona, HI (KOA)
Read more >

Network Updates

Summer Service Launches from Atlanta to Milan and Venice

Delta is growing its Italy network from Atlanta with the start of summer seasonal service from Atlanta to both Milan and Venice. The flights, which operate daily join those from New York-JFK-Venice and Detroit-Rome, which are already in operation for the summer.

read more >

News

Delta, Air France-KLM and Virgin Atlantic Sign Agreements Strengthening Transatlantic Partnership

Delta Air Lines, Air France-KLM and Virgin Atlantic Limited have today signed definitive agreements paving the way forward for their expanded trans-Atlantic joint venture.

read more >

Products & Services

Pick Your Plate: Delta Expands Popular Pre-Select Program on International Routes

Delta One customers flying from the U.S. to Europe will be able to choose their meal in advance, starting June 1, 2018. Additionally,

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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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