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Exception Policies
Date(s) of Impacted travel: | 18 November 2024 through 21 November 2024 |
Applicable to tickets issued on or before: | 18 November 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 November 2024 through 17 November 2024 |
Applicable to tickets issued on or before: | 14 November 2024 |
Affected Area(s) to/from/through the following: |
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Policy Updates
As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.
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Exception Policies
Date(s) of Impacted travel: | 05 November 2024 through 07 November 2024 |
Applicable to tickets issued on or before: | 05 November 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 30 October 2024 through 31 October 2024 |
Applicable to tickets issued on or before: | 29 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 31 March 2025 |
Applicable to tickets issued on or before: | 15 October 2024 |
Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 31 March 2025 |
Applicable to tickets issued on or before: | 15 October 2024 |
Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 24 October 2024 |
Applicable to tickets issued on or before: | 13 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 15 October 2024 |
Applicable to tickets issued on or before: | 10 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 15 October 2024 |
Applicable to tickets issued on or before: | 09 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 10 October 2024 |
Applicable to tickets issued on or before: | 08 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 10 October 2024 |
Applicable to tickets issued on or before: | 07 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2024 through 09 October 2024 |
Applicable to tickets issued on or before: | 06 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 September 2024 through 31 October 2024 |
Applicable to tickets issued on or before: | 02 October 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 01 October 2024 through 03 October 2024 |
Applicable to tickets issued on or before: | 30 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 September 2024 through 15 October 2024 |
Applicable to tickets issued on or before: | 30 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 September 2024 through 01 October 2024 |
Applicable to tickets issued on or before: | 29 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 28 September 2024 through 30 September 2024 |
Applicable to tickets issued on or before: | 28 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 September 2024 through 27 September 2024 |
Applicable to tickets issued on or before: | 26 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 27 September 2024 |
Applicable to tickets issued on or before: | 25 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 September 2024 through 27 September 2024 |
Applicable to tickets issued on or before: | 25 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 September 2024 through 27 September 2024 |
Applicable to tickets issued on or before: | 24 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 25 September 2024 through 27 September 2024 |
Applicable to tickets issued on or before: | 23 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 31 December 2024 |
Applicable to tickets issued on or before: | 19 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 14 September 2024 through 16 September 2024 |
Applicable to tickets issued on or before: | 13 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 10 September 2024 through 13 September 2024 |
Applicable to tickets issued on or before: | 11 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 10 September 2024 through 11 September 2024 |
Applicable to tickets issued on or before: | 09 September 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 31 October 2024 |
Applicable to tickets issued on or before: | 21 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 30 September 2024 |
Applicable to tickets issued on or before: | 19 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 18 August 2024 through 19 August 2024 |
Applicable to tickets issued on or before: | 17 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 16 August 2024 through 17 August 2024 |
Applicable to tickets issued on or before: | 14 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 15 August 2024 through 16 August 2024 |
Applicable to tickets issued on or before: | 13 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 12 August 2024 through 15 August 2024 |
Applicable to tickets issued on or before: | 12 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 August 2024 through 09 August 2024 |
Applicable to tickets issued on or before: | 07 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 06 September 2024 |
Applicable to tickets issued on or before: | 05 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 05 August 2024 through 07 August 2024 |
Applicable to tickets issued on or before: | 05 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 03 August 2024 through 05 August 2024 |
Applicable to tickets issued on or before: | 03 August 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 October 2023 through 06 September 2024 |
Applicable to tickets issued on or before: | 31 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 through 28 July 2024 |
Applicable to tickets issued on or before: | 23 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 through 23 July 2024 |
Applicable to tickets issued on or before: | 22 July 2024 |
Affected Area(s) to/from/through the following: | All DL-Operated flights |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 through 22 July 2024 |
Applicable to tickets issued on or before: | 21 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 through 21 July 2024 |
Applicable to tickets issued on or before: | 19 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 through 20 July 2024 |
Applicable to tickets issued on or before: | 19 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 19 July 2024 |
Applicable to tickets issued on or before: | 19 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 17 July 2024 through 18 July 2024 |
Applicable to tickets issued on or before: | 17 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 07 July 2024 through 09 July 2024 |
Applicable to tickets issued on or before: | 05 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 01 July 2024 through 07 July 2024 |
Applicable to tickets issued on or before: | 05 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 01 July 2024 through 05 July 2024 |
Applicable to tickets issued on or before: | 02 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 01 July 2024 through 04 July 2024 |
Applicable to tickets issued on or before: | 01 July 2024 |
Affected Area(s) to/from/through the following: |
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Exception Policies
Date(s) of Impacted travel: | 30 June 2024 through 01 July 2024 |
Applicable to tickets issued on or before: | 29 June 2024 |
Affected Area(s) to/from/through the following: |
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
8.38
United
9.10
American
1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.
2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.