EXCEPTION POLICIES
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News

Effective March 29, Delta has consolidated its Tokyo flights at Haneda Airport as part of a planned transfer of services from Narita Airport announced in 2019. The consolidation is part of Delta’s long-term Asia-Pacific network strategy and will provide customers with improved access to Haneda, Tokyo’s closest and most convenient airport.

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News

As demand for medical supplies continues to grow in the U.S., vital supply lines are getting a boost today as Delta restarts regularly scheduled operations from China with the launch of cargo-only flights between Shanghai and Detroit.

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News

The Fly Delta app gives you the power to book, change or cancel flights, access your boarding pass, and get the latest flight notifications in the palm of your hand – no matter where your ticket was booked. The Fly Delta app is also a helpful tool for customers stay in the know about flight and network changes – providing customers with all COVID-19 (coronavirus) updates.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 21 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Taking care of customers is at the center of everything we do. That’s why we’re making it even easier for customers to cancel, change or rebook travel that’s been impacted by coronavirus.

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 30 April 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Following restrictions issued by the Australian government, Delta is temporarily suspending service from Los Angeles to Sydney beginning March 18 through April 11.

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Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: 15 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: 14 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 13 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 12 March 2020
Affected Area(s) to/from/through the following:
  • El Salvador
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News

Delta's 10 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 11 March 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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Network Updates

Delta is adjusting its domestic and international flying to align with expected demand trends during the COVID-19 (coronavirus) outbreak, as announced earlier this week.

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News

In addition to the significant efforts under way to protect the health and safety of its customers and employees, Delta Air Lines is announcing additional steps to address the financial impact of the COVID-19 (coronavirus) outbreak.

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 31 May 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 April 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 06 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 31 May 2020
Applicable to tickets issued on or before: 06 March 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

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News

Delta will reduce its weekly flying schedule to Japan through April 30 and suspend summer seasonal service between Seattle and Osaka for 2020 in response to reduced demand due to COVID-19 (coronavirus).

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Exception Policies

Date(s) of Impacted travel: 05 March 2020 through 08 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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News

Delta will waive change fees for all flights booked between March 1-31 to any international destination the airline serves.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 April 2020
Applicable to tickets issued on or before: 01 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 15 March 2020
Applicable to tickets issued on or before: 27 February 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 15 March 2020
Applicable to tickets issued on or before: 26 February 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 02 March 2020
Applicable to tickets issued on or before: 25 February 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
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Exception Policies

Date(s) of Impacted travel: 27 February 2020
Applicable to tickets issued on or before: 25 February 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 30 April 2020
Applicable to tickets issued on or before: 24 February 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 26 February 2020
Applicable to tickets issued on or before: 23 February 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
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Exception Policies

Date(s) of Impacted travel: 24 February 2020
Applicable to tickets issued on or before: 20 February 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: 20 February 2020
Applicable to tickets issued on or before: 18 February 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: 10 February 2020 through 11 February 2020
Applicable to tickets issued on or before: 10 February 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020 through 10 February 2020
Applicable to tickets issued on or before: 09 February 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020
Applicable to tickets issued on or before: 08 February 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020
Applicable to tickets issued on or before: 08 February 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 09 February 2020 through 11 February 2020
Applicable to tickets issued on or before: 07 February 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 07 February 2020 through 08 February 2020
Applicable to tickets issued on or before: 06 February 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
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News

Delta was named one of Fortune magazine’s Top 50 Most Admired Companies for the seventh consecutive year due to its leadership in social responsibility, innovation, culture and more.

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Exception Policies

Date(s) of Impacted travel: 06 February 2020 through 07 February 2020
Applicable to tickets issued on or before: 04 February 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (December 2019)
98.8%
Delta Air Lines
97.6%
United
98.1%
American
ON-TIME PERFORMANCE1
FlightStats (December 2019)
70.7%
Delta Air Lines
62.9%
United
63.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (October 2019)
4.27
Delta Air Lines
5.18
United
6.94
American

1Based on December 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/20

 
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