EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 22 September 2019 through 25 September 2019
Applicable to tickets issued on or before: 22 September 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 24 September 2019
Applicable to tickets issued on or before: 21 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 17 September 2019 through 20 September 2019
Applicable to tickets issued on or before: 19 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 18 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 18 September 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 17 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 17 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 16 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 16 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 09 September 2019 through 26 September 2019
Applicable to tickets issued on or before: 26 September 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: 09 September 2019 through 10 September 2019
Applicable to tickets issued on or before: 09 September 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 22 September 2019 through 15 December 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Date(s) of Impacted travel: 08 September 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 03 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 04 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 30 August 2019 through 06 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 06 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 02 September 2019
Applicable to tickets issued on or before: 31 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 30 August 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 02 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 August 2019 through 31 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
Read more >

Exception Policies

Date(s) of Impacted travel: 26 August 2019 through 27 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
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Exception Policies

Date(s) of Impacted travel: 26 August 2019 through 29 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 August 2019 through 22 August 2019
Applicable to tickets issued on or before: 21 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 August 2019
Applicable to tickets issued on or before: 20 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 August 2019 through 15 August 2019
Applicable to tickets issued on or before: 13 August 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 13 August 2019
Applicable to tickets issued on or before: 12 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 August 2019 through 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 07 August 2019 through 08 August 2019
Applicable to tickets issued on or before: 07 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 August 2019 through 06 August 2019
Applicable to tickets issued on or before: 02 August 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
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Exception Policies

Date(s) of Impacted travel: 31 July 2019
Applicable to tickets issued on or before: 29 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 July 2019 through 25 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 July 2019
Applicable to tickets issued on or before: 22 July 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Products & Services

Delta is once again raising the bar on in-flight entertainment. With the launch of Delta’s newest aircraft, the A330-900neo, the airline’s next-generation entertainment system is also taking flight – featuring the next step in the evolution of its groundbreaking wireless IFE system from Delta Flight Products.

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Exception Policies

Date(s) of Impacted travel: 26 July 2019 through 27 July 2019
Applicable to tickets issued on or before: 20 July 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
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Exception Policies

Date(s) of Impacted travel: 17 July 2019
Applicable to tickets issued on or before: 16 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 July 2019 through 14 July 2019
Applicable to tickets issued on or before: 11 July 2019
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with its joint venture partners.

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Exception Policies

Date(s) of Impacted travel: 11 July 2019
Applicable to tickets issued on or before: 09 July 2019
Affected Area(s) to/from/through the following:
  •  New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 July 2019
Applicable to tickets issued on or before: 05 July 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey.

read more >

Exception Policies

Date(s) of Impacted travel: 21 June 2019 through 15 August 2019
Applicable to tickets issued on or before: 21 June 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Oct. 2018)
1.30
Delta Air Lines
1.96
United
3.34
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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