EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 20 March 2023 through 29 March 2023
Applicable to tickets issued on or before: 24 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 27 March 2023
Applicable to tickets issued on or before: 24 March 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
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Exception Policies

Date(s) of Impacted travel: 20 March 2023 through 27 March 2023
Applicable to tickets issued on or before: 23 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 20 March 2023 through 25 March 2023
Applicable to tickets issued on or before: 23 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 20 March 2023 through 23 March 2023
Applicable to tickets issued on or before: 17 March 2023
Affected Area(s) to/from/through the following:

France, FR

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Exception Policies

Date(s) of Impacted travel: 07 March 2023 through 15 March 2023
Applicable to tickets issued on or before: 13 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana - Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St. Denis – Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: 14 March 2023 through 15 March 2023
Applicable to tickets issued on or before: 13 March 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Binghamton, NY (BGM)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Portland, MA (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worchester, MA (ORH)
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Exception Policies

Date(s) of Impacted travel: 13 March 2023
Applicable to tickets issued on or before: 11 March 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE, (BER)
  • Bremen, DE, (BRE)
  • Hamburg, DE, (HAM)
  • Hannover, DE, (HAJ)
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Exception Policies

Date(s) of Impacted travel: 07 March 2023 through 12 March 2023
Applicable to tickets issued on or before: 09 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 07 March 2023 through 11 March 2023
Applicable to tickets issued on or before: 08 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 March 2023 through 04 March 2023
Applicable to tickets issued on or before: 02 March 2023
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 07 March 2023 through 09 March 2023
Applicable to tickets issued on or before: 02 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 March 2023 through 04 March 2023
Applicable to tickets issued on or before: 01 March 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Providence, RI (PVD)
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Exception Policies

Date(s) of Impacted travel: 27 February 2023 through 28 February 2023
Applicable to tickets issued on or before: 26 February 2023
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Boston, MA (BOS)
  • Brainerd, MN (BRD)
  • Buffalo, NY (BUF)
  • Central Wisconsin, WI (CWA)
  • Cleveland, OH (CLE)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Kalamazoo, MI (AZO)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 February 2023
Applicable to tickets issued on or before: 23 February 2023
Affected Area(s) to/from/through the following:
  • San Diego, CA (SAN)
  • Ontario, CA (ONT)
  • Los Angeles, CA (LAX)
  • Santa Ana, CA (SNA)
  • Long Beach, CA (LGB)
  • Burbank, CA (BUR)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 February 2023 through 16 March 2023
Applicable to tickets issued on or before: 21 February 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
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Exception Policies

Date(s) of Impacted travel: 20 February 2023 through 24 February 2023
Applicable to tickets issued on or before: 19 February 2023
Affected Area(s) to/from/through the following:
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 February 2023 through 22 February 2023
Applicable to tickets issued on or before: 19 February 2023
Affected Area(s) to/from/through the following:
  • Calgary, Canada (YYC)
  • Jackson, Wyoming (JAC)
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2023
Applicable to tickets issued on or before: 15 February 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Date(s) of Impacted travel: 16 February 2023
Applicable to tickets issued on or before: 14 February 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 11 February 2023
Applicable to tickets issued on or before: 09 February 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • French Polynesia, Papeete, RF (PPT)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 February 2023 through 21 February 2023
Applicable to tickets issued on or before: 06 February 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
Read more >

Exception Policies

Date(s) of Impacted travel: 07 February 2023
Applicable to tickets issued on or before: 03 February 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • Papeete, French Polynesia (PPT)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 January 2023 through 02 February 2023
Applicable to tickets issued on or before: 01 February 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 January 2023 through 01 February 2023
Applicable to tickets issued on or before: 30 January 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 January 2023 through 26 January 2023
Applicable to tickets issued on or before: 23 January 2023
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Chicago - Midway, IL (MDW)
  • Chicago - O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fayetteville, AR (XNA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Little Rock, AR (LIT)
  • Marquette, MI (MQT)
  • Oklahoma City, OK (OKC)
  • Pellston, MI (PLN)
  • Pontiac, MI (PTK)
  • Saginaw, MI (MBS)
  • Saint Louis, MO (STL)
  • Sault Ste. Marie, MI (CIU)
  • Springfield, MO (SGF)
  • Traverse City, MI (TVC)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 January 2023
Applicable to tickets issued on or before: 27 January 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 25 January 2023
Applicable to tickets issued on or before: 24 January 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE (BER)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 January 2023 through 24 January 2023
Applicable to tickets issued on or before: 22 January 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Portland, ME (PWM)
  • Worcester, MA (ORH)
Read more >

Exception Policies

Date(s) of Impacted travel: 18 January 2023 through 20 January 2023
Applicable to tickets issued on or before: 17 January 2023
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HOB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI(LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City , MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 19 January 2023
Applicable to tickets issued on or before: 16 January 2023
Affected Area(s) to/from/through the following:
  • Any airport in France
Read more >

Exception Policies

Date(s) of Impacted travel: 18 January 2023 through 19 January 2023
Applicable to tickets issued on or before: 16 January 2023
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

Exception Policies

Date(s) of Impacted travel: 11 January 2023
Applicable to tickets issued on or before: 11 January 2023
Affected Area(s) to/from/through the following:
  • All DL-operated flights systemwide
Read more >

Exception Policies

Date(s) of Impacted travel: 10 January 2023 through 16 January 2023
Applicable to tickets issued on or before: 10 January 2023
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 January 2023 through 06 January 2023
Applicable to tickets issued on or before: 04 January 2023
Affected Area(s) to/from/through the following:
  • Fresno, CA (FAT)
  • Oakland. CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 January 2023 through 04 January 2023
Applicable to tickets issued on or before: 01 January 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Appleton, Wisconsin (ATW)
  • Aspen, Colorado (ASE)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Brainerd, Minnesota (BRD)
  • Casper, Wyoming (CPR)
  • Cedar Rapids, Iowa (CID)
  • Colorado Springs, Colorado (COS)
  • Central Wisconsin, Wisconsin (CWA)
  • Denver, Colorado (DEN)
  • Des Moines, Iowa (DSM)
  • Duluth, Minnesota (DLH)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • Green Bay, Wisconsin (GRB)
  • Hayden, Colorado (HDN)
  • Hibbing, Minnesota (HIB)
  • Jackson, Wyoming (JAC)
  • Lincoln, Nebraska (LNK)
  • Minneapolis/St. Paul, Minnesota (MSP)
  • Minot, North Dakota (MOT)
  • Montrose, Colorado (MTJ)
  • Omaha, Nebraska (OMA)
  • Rapid City, South Dakota (RAP)
  • Rochester, Minnesota (RST)
  • Sioux Falls, South Dakota (FSD)
  • St. George, Utah (SGU)
  • Vail/Eagle, Colorado (EGE)
  • Williston, North Dakota (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2023 through 03 January 2023
Applicable to tickets issued on or before: 01 January 2023
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 December 2022 through 23 December 2022
Applicable to tickets issued on or before: 20 December 2022
Affected Area(s) to/from/through the following:
  • Portland- Oregon – (PDX)
  • Seattle- Washington – (SEA)
  • Vancouver, BC Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 December 2022 through 25 December 2022
Applicable to tickets issued on or before: 20 December 2022
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bismarck, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O'Hare, IL (ORD)​
  • Chicago-Midway, IL (MDW)​
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Detroit, MI (DTW)
  • Fargo, ND (FAR)
  • Fort Wayne, IN (FWA)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Minot, ND (MOT)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 December 2022 through 24 December 2022
Applicable to tickets issued on or before: 20 December 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington - Dulles, D.C. (IAD)
  • Washington - Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 December 2022 through 23 December 2022
Applicable to tickets issued on or before: 20 December 2022
Affected Area(s) to/from/through the following:
  • Billings, Montana (BIL)
  • Bozeman, Montana (BZN)
  • Great Falls, Montana (GTF)
  • Helena, Montana (HLN)
  • Kalispell, Montana (FCA)
  • Missoula, Montana (MSO)
  • Jackson Hole, Wyoming (JAC)
  • Boise, Idaho (BOI)
  • Idaho Falls, Idaho (IDA)
  • Sun Valley, Idaho (SUN)
  • Twin Falls, Idaho (TWF)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 December 2022 through 22 December 2022
Applicable to tickets issued on or before: 18 December 2022
Affected Area(s) to/from/through the following:
  • Portland, Oregon (PDX)
  • Seattle, Washington (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 December 2022 through 22 December 2022
Applicable to tickets issued on or before: 15 December 2022
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 December 2022
Applicable to tickets issued on or before: 15 December 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 December 2022 through 31 December 2022
Applicable to tickets issued on or before: 15 December 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 December 2022 through 26 December 2022
Applicable to tickets issued on or before: 14 December 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 December 2022
Applicable to tickets issued on or before: 14 December 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 December 2022
Applicable to tickets issued on or before: 13 December 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris - Orly, FR (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 December 2022 through 18 December 2022
Applicable to tickets issued on or before: 13 December 2022
Affected Area(s) to/from/through the following:
  • Orlando, FL (MCO)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 December 2022 through 15 December 2022
Applicable to tickets issued on or before: 12 December 2022
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2022)
96.6%
Delta Air Lines
95.6%
United
95.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -June 2022)
68.9%
Delta Air Lines
65.3%
United
64.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - April 2022)
6.60
Delta Air Lines
6.37
United
8.66
American

1Based on June 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on April 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 07/14/2022

 
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