EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
VIEW ALL
DELTA in Australia/NZ
Discover Melbourne flights and tour "Down Under." With Delta's direct flights to Australia, your new laid back Aussie attitude isn't very far away.
Learn more  >
news & updates
Show Only:

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 29 January 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • France (FR)
Read more >

Exception Policies

Coronavirus Situation in China - Bulletin 2
Date(s) of Impacted travel: 24 January 2020 through 29 February 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
Read more >

Exception Policies

Coronavirus Situation in China - Bulletin 1
Date(s) of Impacted travel: 24 January 2020 through 31 January 2020
Applicable to tickets issued on or before: 24 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
Read more >

News

Health Situation in Wuhan, China (WUH) – Travel Advisory

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

read more >

Exception Policies

Nantes Political Unrest - Bulletin 1
Date(s) of Impacted travel: 23 January 2020 through 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 18 January 2020
Applicable to tickets issued on or before: 16 January 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Minneapolis/St. Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020 through 18 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 13 January 2020 through 16 January 2020
Applicable to tickets issued on or before: 13 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Manila Airport Operations - Bulletin 1
Date(s) of Impacted travel: 12 January 2020 through 14 January 2020
Applicable to tickets issued on or before: 12 January 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Upper Midwest and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 10 January 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Australia Wildfires - Bulletin 1
Date(s) of Impacted travel: 09 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 09 January 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia
Read more >

Exception Policies

Puerto Rico Earthquake - Bulletin 1
Date(s) of Impacted travel: 07 January 2020 through 09 January 2020
Applicable to tickets issued on or before: 07 January 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
Read more >

News

Changes to How SkyMiles Members Earn Miles on China Southern

Beginning on flights on or after January 1, 2020, SkyMiles Members will no longer earn miles on China Southern flights that are marketed or operated by SkyTeam partner airlines.

read more >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 28 December 2019 through 29 December 2019
Applicable to tickets issued on or before: 27 December 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
Read more >

Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: 19 December 2019
Applicable to tickets issued on or before: 18 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 17 December 2019
Applicable to tickets issued on or before: 12 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: 10 December 2019 through 12 December 2019
Applicable to tickets issued on or before: 11 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 10 December 2019
Applicable to tickets issued on or before: 08 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 04 December 2019 through 05 December 2019
Applicable to tickets issued on or before: 04 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 04 December 2019
Applicable to tickets issued on or before: 03 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: 03 December 2019 through 04 December 2019
Applicable to tickets issued on or before: 01 December 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019
Applicable to tickets issued on or before: 30 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019 through 02 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 30 November 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 05 December 2019 through 07 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Minneapolis Weather - Bulletin 1
Date(s) of Impacted travel: 27 November 2019
Applicable to tickets issued on or before: 25 November 2019
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
Read more >

Exception Policies

Denver Weather - Bulletin 1
Date(s) of Impacted travel: 26 November 2019
Applicable to tickets issued on or before: 24 November 2019
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)
Read more >

Products & Services

Delta Debuts Industry-Leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

read more >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 21 October 2019 through 10 November 2019
Applicable to tickets issued on or before: 07 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 21 October 2019 through 08 November 2019
Applicable to tickets issued on or before: 05 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 03 November 2019
Applicable to tickets issued on or before: 02 November 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 21 October 2019 through 05 November 2019
Applicable to tickets issued on or before: 30 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 29 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 29 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 27 October 2019
Applicable to tickets issued on or before: 26 October 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 21 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 25 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 21 October 2019 through 25 October 2019
Applicable to tickets issued on or before: 21 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 17 October 2019
Applicable to tickets issued on or before: 15 October 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 14 October 2019 through 15 October 2019
Applicable to tickets issued on or before: 14 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read more >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 11 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 11 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read more >

News

Fly Delta App 5.0 Update Aims to Simplify Travel

read more >

Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 17 October 2019
Applicable to tickets issued on or before: 10 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 11 October 2019
Applicable to tickets issued on or before: 09 October 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read more >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 09 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 08 October 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read more >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 04 October 2019 through 05 October 2019
Applicable to tickets issued on or before: 04 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 30 September 2019 through 01 October 2019
Applicable to tickets issued on or before: 30 September 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

read more >

Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 25 September 2019
Applicable to tickets issued on or before: 22 September 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.