EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 19 November 2018 through 20 November 2018
Applicable to tickets issued on or before: 19 November 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
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Exception Policies

Date(s) of Impacted travel: 16 November 2018
Applicable to tickets issued on or before: 15 November 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 15 November 2018
Applicable to tickets issued on or before: 14 November 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
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News

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

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Exception Policies

Date(s) of Impacted travel: 12 November 2018 through 13 November 2018
Applicable to tickets issued on or before: 12 November 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
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News

Delta is continuing to remove a variety of single-use plastic items, including stir sticks, wrappers, utensils and straws from its aircraft and Delta Sky Clubs. The new measures are expected to eliminate more than 300,000 pounds in plastic waste each year – more than the weight of two Boeing 757 aircraft – contributing to Delta’s long-term sustainability efforts.

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News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 31 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 29 October 2018 through 31 October 2018
Applicable to tickets issued on or before: 28 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 29 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 26 October 2018 through 27 October 2018
Applicable to tickets issued on or before: 26 October 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 27 October 2018
Applicable to tickets issued on or before: 25 October 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

With summer on the way, there’s no better time to dream of snow! The United States boasts some of the world’s best resorts and with easy connections available with Delta via Los Angeles, your customers can jump from runway to ski run in only one-stop.

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Exception Policies

Date(s) of Impacted travel: 23 October 2018 through 24 October 2018
Applicable to tickets issued on or before: 23 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 23 October 2018 through 24 October 2018
Applicable to tickets issued on or before: 23 October 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 22 October 2018 through 23 October 2018
Applicable to tickets issued on or before: 22 October 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 20 October 2018
Applicable to tickets issued on or before: 16 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 12 October 2018 through 15 October 2018
Applicable to tickets issued on or before: 12 October 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 12 October 2018
Applicable to tickets issued on or before: 11 October 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 10 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 11 October 2018
Applicable to tickets issued on or before: 09 October 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 09 October 2018 through 10 October 2018
Applicable to tickets issued on or before: 08 October 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
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News

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Products & Services

Following rave customer reviews, Delta One customers flying from Los Angeles to Sydney can now choose their meal days in advance of their flight.

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Exception Policies

Date(s) of Impacted travel: 28 September 2018 through 01 October 2018
Applicable to tickets issued on or before: 27 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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News

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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Exception Policies

Date(s) of Impacted travel: 24 September 2018 through 25 September 2018
Applicable to tickets issued on or before: 23 September 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 21 September 2018
Applicable to tickets issued on or before: 20 September 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 19 September 2018
Applicable to tickets issued on or before: 18 September 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Exception Policies

Date(s) of Impacted travel: 17 September 2018 through 19 September 2018
Applicable to tickets issued on or before: 16 September 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 15 September 2018 through 17 September 2018
Applicable to tickets issued on or before: 14 September 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 17 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 20 September 2018
Applicable to tickets issued on or before: 12 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 14 September 2018
Applicable to tickets issued on or before: 11 September 2018
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

News

If you’re California dreaming, it’s time to take off. Delta, Virgin Australia and Santa Monica Travel & Tourism are offering an exciting opportunity to win a 4-day, 3-night fun-filled familiarization trip exploring Santa Monica and Los Angeles.

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Exception Policies

Date(s) of Impacted travel: 13 September 2018 through 16 September 2018
Applicable to tickets issued on or before: 10 September 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 11 September 2018 through 12 September 2018
Applicable to tickets issued on or before: 10 September 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 15 September 2018
Applicable to tickets issued on or before: 08 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 11 September 2018
Applicable to tickets issued on or before: 05 September 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 04 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 03 September 2018
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Destin, FL (VPS)
  • Gulf Port, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 02 September 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 September 2018 through 05 September 2018
Applicable to tickets issued on or before: 01 September 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta Air Lines and Incheon International Airport Corporation (IIAC) have signed a Memorandum of Understanding to build the most convenient hub in Asia.

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Products & Services

Delta’s Sky Clubs offer customers the perfect destination to escape the gate. The airline is making investments to enhance the customer experience at the 50 Club locations across its domestic network, from opening new Clubs to adding more perks and amenities.

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News

Delta has embarked on a full-fleet interior renovation of its B777 aircraft, bringing more luxury, comfort and choice to customers on some of the airline’s longest flights.

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Exception Policies

Date(s) of Impacted travel: 24 August 2018 through 27 August 2018
Applicable to tickets issued on or before: 24 August 2018
Affected Area(s) to/from/through the following:
  • Medford, OR (MFR)
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Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 26 August 2018
Applicable to tickets issued on or before: 22 August 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 August 2018 through 24 August 2018
Applicable to tickets issued on or before: 21 August 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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