EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 28 January 2022 through 29 January 2022
Applicable to tickets issued on or before: 26 January 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Charleston, SC (CHS)
  • Charleston, WV (CRW)
  • Charlotte, NC (CLT)
  • Charlottesville, WV (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Hartford, CT (BDL)
  • Myrtle Beach, SC (MYR)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVR)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Tri-Cities, TN (TRI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 January 2022 through 22 January 2022
Applicable to tickets issued on or before: 18 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 14 January 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 14 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Raleigh, NC (RDU)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 January 2022
Applicable to tickets issued on or before: 13 January 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 13 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 January 2022 through 10 January 2022
Applicable to tickets issued on or before: 07 January 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 January 2022 through 08 January 2022
Applicable to tickets issued on or before: 04 January 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 04 January 2022 through 05 January 2022
Applicable to tickets issued on or before: 03 January 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 January 2022
Applicable to tickets issued on or before: 02 January 2022
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Bloomington-Normal, IL (BMI)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • South Bend, IN (SBN)
  • St Louis, MO (STL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 December 2021
Applicable to tickets issued on or before: 30 December 2021
Affected Area(s) to/from/through the following:
  • Albuquerque, NM (ABQ)
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose, CO (MJT)
  • Steamboat Springs / Hayden, CO (HDN)
  • Vail / Eagle, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022
Applicable to tickets issued on or before: 30 December 2021
Affected Area(s) to/from/through the following:
  • Chicago-O'Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 03 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 December 2021 through 03 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:

Salt Lake Cit, UT (SLC)

Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 31 December 2021
Applicable to tickets issued on or before: 27 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, Washington (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 26 December 2021
Applicable to tickets issued on or before: 23 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 26 December 2021
Applicable to tickets issued on or before: 23 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 09 January 2022
Applicable to tickets issued on or before: 20 December 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 18 December 2021
Applicable to tickets issued on or before: 17 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 December 2021 through 15 December 2021
Applicable to tickets issued on or before: 15 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 December 2021
Applicable to tickets issued on or before: 13 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

News

In recognizing Delta ahead of its peers, corporate travelers cited the airline’s innovations around flexibility, timely responses to customers’ needs and its continued response to the pandemic.

read more >

Exception Policies

Date(s) of Impacted travel: 27 November 2021 through 31 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Johannesburg, South Africa (JNB)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 November 2021 through 31 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo – Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 22 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

News

Delta to introduce added flexibility option for customers purchasing Basic Economy fares and Award tickets after Jan. 1, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: 10 December 2021
Applicable to tickets issued on or before: 08 December 2021
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 December 2021
Applicable to tickets issued on or before: 08 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

News

As researchers work to understand even more about the COVID-19 Omicron variant, Delta’s Chief Health Officer, Dr. Henry Ting, shares that while early data shows the variant is likely more contagious, it’s associated with less severe illness than earlier strains.

read more >

Exception Policies

Date(s) of Impacted travel: 29 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 29 November 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo - Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 28 November 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 27 November 2021
Affected Area(s) to/from/through the following:

Johannesburg, South Africa (JNB)

Read more >

Exception Policies

Date(s) of Impacted travel: 19 November 2021 through 26 November 2021
Applicable to tickets issued on or before: 22 November 2021
Affected Area(s) to/from/through the following:
  • Guadeloupe, FR (PTP)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 November 2021
Applicable to tickets issued on or before: 20 November 2021
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 November 2021 through 21 November 2021
Applicable to tickets issued on or before: 18 November 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

Exception Policies

Date(s) of Impacted travel: 16 November 2021 through 18 November 2021
Applicable to tickets issued on or before: 15 November 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

Exception Policies

Date(s) of Impacted travel: 25 October 2021 through 26 October 2021
Applicable to tickets issued on or before: 25 October 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 October 2021
Applicable to tickets issued on or before: 23 October 2021
Affected Area(s) to/from/through the following:
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 August 2021 through 31 October 2021
Applicable to tickets issued on or before: 29 September 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 September 2021 through 15 September 2021
Applicable to tickets issued on or before: 13 September 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 September 2021 through 12 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 September 2021 through 03 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 August 2021 through 03 September 2021
Applicable to tickets issued on or before: 30 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 August 2021 through 30 September 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 August 2021 through 31 August 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 August 2021 through 25 August 2021
Applicable to tickets issued on or before: 28 August 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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