Exception Policies
| Date(s) of Impacted travel: | 05 April 2021 through 30 June 2021 |
| Applicable to tickets issued on or before: | 08 June 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 April 2021 through 15 June 2021 |
| Applicable to tickets issued on or before: | 27 May 2021 |
| Affected Area(s) to/from/through the following: |
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News
Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.
News
Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta marketed (DL- or KE- operated) flights. With this change, passengers with tickets purchased on/after May 3, 2021, and a first flight marketed by Delta, including flights operated by partners, will now be charged $100 to check a second bag.
Exception Policies
| Date(s) of Impacted travel: | 11 May 2021 through 25 May 2021 |
| Applicable to tickets issued on or before: | 11 May 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 May 2021 through 13 May 2021 |
| Applicable to tickets issued on or before: | 11 May 2021 |
| Affected Area(s) to/from/through the following: |
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News
As the successful vaccination rollout continues in the U.S., consumer confidence and demand for travel is growing. Delta, alongside its global airline partners, is ready to welcome customers back to the skies. Throughout the pandemic, the airlines have been working closely together and sharing best practices on health and safety measures throughout the journey, as well as focusing on how they can create a stress-free travel experience as customers navigate new requirements needed for international travel.
News
Matt Muta, V.P. – Innovation, explains how Delta is using technology to help the industry return to a pre-COVID travel experience, while keeping an eye to the future.
News
Delta Air Lines is among the TIME100 Most Influential Companies of 2021 – the only airline to make the list of "businesses making an extraordinary impact around the world." This new list is an expansion of the iconic TIME100, known for sharing the top 100 most influential people of the year.
News
The new Wi-Fi system delivers a reliable and streaming quality connection to everyone onboard – a critical capability for Delta’s vision for the future customer experience.
Exception Policies
| Date(s) of Impacted travel: | 05 April 2021 through 31 May 2021 |
| Applicable to tickets issued on or before: | 02 April 2021 |
| Affected Area(s) to/from/through the following: |
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News
As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.
News
Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.
Exception Policies
| Date(s) of Impacted travel: | 05 April 2021 through 04 May 2021 |
| Applicable to tickets issued on or before: | 02 April 2021 |
| Affected Area(s) to/from/through the following: |
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News
Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.
Exception Policies
| Date(s) of Impacted travel: | 12 March 2021 through 17 March 2021 |
| Applicable to tickets issued on or before: | 15 March 2021 |
| Affected Area(s) to/from/through the following: |
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News
For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”
Exception Policies
| Date(s) of Impacted travel: | 12 March 2021 through 15 March 2021 |
| Applicable to tickets issued on or before: | 11 March 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 March 2021 through 08 March 2021 |
| Applicable to tickets issued on or before: | 05 March 2021 |
| Affected Area(s) to/from/through the following: |
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News
Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.
Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 19 February 2021 |
| Applicable to tickets issued on or before: | 17 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 18 February 2021 through 20 February 2021 |
| Applicable to tickets issued on or before: | 16 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 17 February 2021 |
| Applicable to tickets issued on or before: | 16 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 16 February 2021 |
| Applicable to tickets issued on or before: | 15 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 February 2021 through 14 February 2021 | |
| Applicable to tickets issued on or before: | 13 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 February 2021 through 15 February 2021 | |
| Applicable to tickets issued on or before: | 13 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2021 through 13 February 2021 |
| Applicable to tickets issued on or before: | 11 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2021 through 12 February 2021 | |
| Applicable to tickets issued on or before: | 10 February 2021 | |
| Affected Area(s) to/from/through the following: |
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News
Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel.
Exception Policies
| Date(s) of Impacted travel: | 07 February 2021 | |
| Applicable to tickets issued on or before: | 06 February 2021 | |
| Affected Area(s) to/from/through the following: |
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News
Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned it the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying. It is the highest-level certification for airline cleanliness and safety determined by the two organizations through a new, independent health safety audit across the industry.
Exception Policies
| Date(s) of Impacted travel: | 31 January 2021 through 02 February 2021 |
| Applicable to tickets issued on or before: | 30 January 2021 |
| Affected Area(s) to/from/through the following: |
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News
Helpful information on testing and entry requirements for traveling between Australia and the U.S.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 16 February 2021 |
| Applicable to tickets issued on or before: | 25 January 2021 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
News
Delta has developed a dedicated COVID-19 testing resource available on delta.com, highlighting testing locations across our international network that offer one or more of the approved tests.
Exception Policies
| Date(s) of Impacted travel: | 25 January 2021 through 26 January 2021 |
| Applicable to tickets issued on or before: | 24 January 2021 |
| Affected Area(s) to/from/through the following: |
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News
Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 09 February 2021 |
| Applicable to tickets issued on or before: | 12 January 2021 |
| Affected Area(s) to/from/through the following: |
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News
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Delta’s updated policy follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals.
News
From 9 December 2020, all travellers to Australia should complete the Australia Travel Declaration before they fly to Australia.
Exception Policies
| Date(s) of Impacted travel: | 16 December 2020 through 17 December 2020 | |
| Applicable to tickets issued on or before: | 15 December 2020 | |
| Affected Area(s) to/from/through the following: |
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News
By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.
News
Delta has proven capabilities for transporting COVID-19 vaccines after successful shipments earlier this year. With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, and a network of 49 certified Pharma airports across the globe, Delta has capabilities in place to support vaccine shipments at home and around the world.
News
Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.
News
Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.
News
For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.
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1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21
