EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
VIEW ALL
DELTA in Australia/NZ
Discover Melbourne flights and tour "Down Under." With Delta's direct flights to Australia, your new laid back Aussie attitude isn't very far away.
Learn more  >
news & updates
Show Only:

Products & Services

Delta Debuts Industry-Leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

read more >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 21 October 2019 through 10 November 2019
Applicable to tickets issued on or before: 07 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 21 October 2019 through 08 November 2019
Applicable to tickets issued on or before: 05 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 03 November 2019
Applicable to tickets issued on or before: 02 November 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 21 October 2019 through 05 November 2019
Applicable to tickets issued on or before: 30 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 29 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 29 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 27 October 2019
Applicable to tickets issued on or before: 26 October 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 21 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 25 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 21 October 2019 through 25 October 2019
Applicable to tickets issued on or before: 21 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 17 October 2019
Applicable to tickets issued on or before: 15 October 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 14 October 2019 through 15 October 2019
Applicable to tickets issued on or before: 14 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read more >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 11 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 11 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read more >

News

Fly Delta App 5.0 Update Aims to Simplify Travel

read more >

Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 17 October 2019
Applicable to tickets issued on or before: 10 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 11 October 2019
Applicable to tickets issued on or before: 09 October 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read more >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 09 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 08 October 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read more >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 04 October 2019 through 05 October 2019
Applicable to tickets issued on or before: 04 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 30 September 2019 through 01 October 2019
Applicable to tickets issued on or before: 30 September 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

read more >

Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 25 September 2019
Applicable to tickets issued on or before: 22 September 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 24 September 2019
Applicable to tickets issued on or before: 21 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 17 September 2019 through 20 September 2019
Applicable to tickets issued on or before: 19 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read more >

Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: 18 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 18 September 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: 17 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 17 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read more >

Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: 16 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 16 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 26 September 2019
Applicable to tickets issued on or before: 26 September 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
Read more >

Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 10 September 2019
Applicable to tickets issued on or before: 09 September 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 15 December 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 08 September 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
Read more >

Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 03 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 04 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: 30 August 2019 through 06 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: 01 September 2019 through 06 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 02 September 2019
Applicable to tickets issued on or before: 31 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 4
Date(s) of Impacted travel: 30 August 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 02 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 2
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 28 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Dorian - Bulletin 2
Date(s) of Impacted travel: 30 August 2019 through 31 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
Read more >

Exception Policies

Santa Barbara California Airport - Bulletin 1
Date(s) of Impacted travel: 26 August 2019 through 27 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
Read more >

Exception Policies

Tropical Storm Dorian - Bulletin 1
Date(s) of Impacted travel: 26 August 2019 through 29 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Northeast Weather - Bulletin 2
Date(s) of Impacted travel: 21 August 2019 through 22 August 2019
Applicable to tickets issued on or before: 21 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 21 August 2019
Applicable to tickets issued on or before: 20 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Typhoon Krosa - Bulletin 1
Date(s) of Impacted travel: 14 August 2019 through 15 August 2019
Applicable to tickets issued on or before: 13 August 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Oct. 2018)
1.30
Delta Air Lines
1.96
United
3.34
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.