EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 14 September 2021 through 15 September 2021
Applicable to tickets issued on or before: 13 September 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 02 September 2021 through 12 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 02 September 2021 through 03 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 29 August 2021 through 03 September 2021
Applicable to tickets issued on or before: 30 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 06 August 2021 through 30 September 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 29 August 2021 through 31 August 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 23 August 2021 through 25 August 2021
Applicable to tickets issued on or before: 28 August 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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Exception Policies

Date(s) of Impacted travel: 22 August 2021 through 23 August 2021
Applicable to tickets issued on or before: 20 August 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 18 August 2021 through 19 August 2021
Applicable to tickets issued on or before: 17 August 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
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Exception Policies

Date(s) of Impacted travel: 16 August 2021 through 17 August 2021
Applicable to tickets issued on or before: 15 August 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 16 August 2021
Applicable to tickets issued on or before: 14 August 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
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Exception Policies

Date(s) of Impacted travel: 15 August 2021
Applicable to tickets issued on or before: 14 August 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
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Exception Policies

Date(s) of Impacted travel: 14 August 2021 through 15 August 2021
Applicable to tickets issued on or before: 12 August 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: 06 August 2021 through 31 August 2021
Applicable to tickets issued on or before: 06 August 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

We know you expect more from Delta and assure you that these challenges are temporary. The Delta team is here to serve you and is taking significant actions to alleviate these pain points.

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News

Delta SkyMiles Medallion Members will be able to enjoy their Status through Jan. 31, 2023, in addition to other extensions designed to give the airline’s most loyal customers more flexibility as travel resumes.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 23 July 2021 through 25 July 2021
Applicable to tickets issued on or before: 23 July 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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News

The online travel and lifestyle platform said Delta topped rankings in reliability and travel experience and noted its consistent scores across all categories that pushed it to the top.

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News

Delta has entered into agreements to add 29 used Boeing 737-900ERs and lease seven used Airbus A350-900s as it continues to streamline and modernize its fleet. The 36 additional aircraft will improve fuel efficiency and enhance the customer experience, while supporting Delta’s fleet renewal strategy focused on simplification, scale, size and sustainability.

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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 30 July 2021
Applicable to tickets issued on or before: 14 July 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 06 July 2021 through 07 July 2021
Applicable to tickets issued on or before: 04 July 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: 26 June 2021 through 28 June 2021
Applicable to tickets issued on or before: 28 June 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 14 July 2021
Applicable to tickets issued on or before: 24 June 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 30 June 2021
Applicable to tickets issued on or before: 08 June 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 15 June 2021
Applicable to tickets issued on or before: 27 May 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.

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News

Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta marketed (DL- or KE- operated) flights. With this change, passengers with tickets purchased on/after May 3, 2021, and a first flight marketed by Delta, including flights operated by partners, will now be charged $100 to check a second bag.

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Exception Policies

Date(s) of Impacted travel: 11 May 2021 through 25 May 2021
Applicable to tickets issued on or before: 11 May 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
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Exception Policies

Date(s) of Impacted travel: 11 May 2021 through 13 May 2021
Applicable to tickets issued on or before: 11 May 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
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News

As the successful vaccination rollout continues in the U.S., consumer confidence and demand for travel is growing. Delta, alongside its global airline partners, is ready to welcome customers back to the skies. Throughout the pandemic, the airlines have been working closely together and sharing best practices on health and safety measures throughout the journey, as well as focusing on how they can create a stress-free travel experience as customers navigate new requirements needed for international travel.

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News

Matt Muta, V.P. – Innovation, explains how Delta is using technology to help the industry return to a pre-COVID travel experience, while keeping an eye to the future.

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News

Delta Air Lines is among the TIME100 Most Influential Companies of 2021 – the only airline to make the list of "businesses making an extraordinary impact around the world." This new list is an expansion of the iconic TIME100, known for sharing the top 100 most influential people of the year.

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News

The new Wi-Fi system delivers a reliable and streaming quality connection to everyone onboard – a critical capability for Delta’s vision for the future customer experience.

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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 31 May 2021
Applicable to tickets issued on or before: 02 April 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.

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News

Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.

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Exception Policies

Date(s) of Impacted travel: 05 April 2021 through 04 May 2021
Applicable to tickets issued on or before: 02 April 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 12 March 2021 through 17 March 2021
Applicable to tickets issued on or before: 15 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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News

For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”

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Exception Policies

Date(s) of Impacted travel: 12 March 2021 through 15 March 2021
Applicable to tickets issued on or before: 11 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: 05 March 2021 through 08 March 2021
Applicable to tickets issued on or before: 05 March 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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News

Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.

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Exception Policies

Date(s) of Impacted travel: 15 February 2021 through 19 February 2021
Applicable to tickets issued on or before: 17 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: 18 February 2021 through 20 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: 15 February 2021 through 17 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: 15 February 2021 through 16 February 2021
Applicable to tickets issued on or before: 15 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: 13 February 2021 through 14 February 2021
Applicable to tickets issued on or before: 13 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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