EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 29 June 2022 through 06 July 2022
Applicable to tickets issued on or before: 29 June 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 01 July 2022 through 04 July 2022
Applicable to tickets issued on or before: 28 June 2022
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
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Exception Policies

Date(s) of Impacted travel: 27 June 2022
Applicable to tickets issued on or before: 26 June 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 30 May 2022 through 03 July 2022
Applicable to tickets issued on or before: 24 June 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 22 June 2022
Applicable to tickets issued on or before: 21 June 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 20 June 2022 through 26 June 2022
Applicable to tickets issued on or before: 20 June 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 21 June 2022 through 26 June 2022
Applicable to tickets issued on or before: 20 June 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
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Exception Policies

Date(s) of Impacted travel: 30 May 2022 through 26 June 2022
Applicable to tickets issued on or before: 09 June 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 20 June 2022
Applicable to tickets issued on or before: 15 June 2022
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
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Exception Policies

Date(s) of Impacted travel: 16 June 2022 through 16 June 2022
Applicable to tickets issued on or before: 14 June 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
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Exception Policies

Date(s) of Impacted travel: 30 May 2022 through 17 June 2022
Applicable to tickets issued on or before: 10 June 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 08 June 2022 through 09 June 2022
Applicable to tickets issued on or before: 07 June 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
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Exception Policies

Date(s) of Impacted travel: 03 June 2022 through 04 June 2022
Applicable to tickets issued on or before: 02 June 2022
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
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Exception Policies

Date(s) of Impacted travel: 30 May 2022 through 10 June 2022
Applicable to tickets issued on or before: 02 June 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 30 May 2022 through 06 June 2022
Applicable to tickets issued on or before: 30 May 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 25 May 2022 through 01 June 2022
Applicable to tickets issued on or before: 06 June 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

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Exception Policies

Date(s) of Impacted travel: 26 May 2022 through 28 May 2022
Applicable to tickets issued on or before: 25 May 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 23 May 2022 through 24 May 2022
Applicable to tickets issued on or before: 23 May 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: 21 May 2022 through 22 May 2022
Applicable to tickets issued on or before: 20 May 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 12 May 2022 through 13 May 2022
Applicable to tickets issued on or before: 12 May 2022
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
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Exception Policies

Date(s) of Impacted travel: 07 May 2022
Applicable to tickets issued on or before: 06 May 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 06 May 2022
Applicable to tickets issued on or before: 05 May 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 May 2022 through 08 May 2022
Applicable to tickets issued on or before: 03 May 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 April 2022 through 01 May 2022
Applicable to tickets issued on or before: 28 April 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 April 2022 through 25 April 2022
Applicable to tickets issued on or before: 23 April 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 April 2022 through 24 April 2022
Applicable to tickets issued on or before: 22 April 2022
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 April 2022
Applicable to tickets issued on or before: 21 April 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

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Exception Policies

Date(s) of Impacted travel: 28 March 2022 through 30 April 2022
Applicable to tickets issued on or before: 28 March 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 28 March 2022 through 30 April 2022
Applicable to tickets issued on or before: 28 March 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 28 March 2022 through 14 April 2022
Applicable to tickets issued on or before: 05 April 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 April 2022 through 06 April 2022
Applicable to tickets issued on or before: 28 February 2022
Affected Area(s) to/from/through the following:
  • Greece, GR
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Exception Policies

Date(s) of Impacted travel: 28 March 2022 through 06 April 2022
Applicable to tickets issued on or before: 28 March 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 March 2022
Applicable to tickets issued on or before: 19 March 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
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Exception Policies

Date(s) of Impacted travel: 19 March 2022
Applicable to tickets issued on or before: 18 March 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2022
Applicable to tickets issued on or before: 10 March 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 March 2022
Applicable to tickets issued on or before: 08 March 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 March 2022
Applicable to tickets issued on or before: 08 March 2022
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • ·Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Hayden, CO (HDN)
  • Salt Lake City, UT (SLC)
  • Vail, CO (EGE)
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Exception Policies

Date(s) of Impacted travel: 24 February 2022 through 25 February 2022
Applicable to tickets issued on or before: 22 February 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BVT)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Montreal, QC (YUL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester NY, (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 February 2022 through 25 February 2022
Applicable to tickets issued on or before: 22 February 2022
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Date(s) of Impacted travel: 23 February 2022 through 24 February 2022
Applicable to tickets issued on or before: 22 February 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 19 February 2022
Applicable to tickets issued on or before: 19 February 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 21 February 2022 through 22 February 2022
Applicable to tickets issued on or before: 19 February 2022
Affected Area(s) to/from/through the following:

Minneapolis / St. Paul, UT (SLC)

Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2022 through 18 February 2022
Applicable to tickets issued on or before: 16 February 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2022 through 18 February 2022
Applicable to tickets issued on or before: 16 February 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2022 through 17 February 2022
Applicable to tickets issued on or before: 16 February 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2022 through 17 February 2022
Applicable to tickets issued on or before: 15 February 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 February 2022 through 17 February 2022
Applicable to tickets issued on or before: 15 February 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 February 2022 through 04 February 2022
Applicable to tickets issued on or before: 03 February 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Columbus, MS (GTR)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Jackson, MS (JAN)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 February 2022 through 04 February 2022
Applicable to tickets issued on or before: 01 February 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 02 February 2022 through 03 February 2022
Applicable to tickets issued on or before: 01 February 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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